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Rated 4.4 out of 5 by 1041 reviewers.
Rated 5.0 out of 5.0 by On top of everything The Mark Hopkins is an iconic hotel. Service- from the valets to the Front Desk- everyone is attentive, professional and gracious. Even as busy as the Top of the Mark can be, the wait staff is superb. July 23, 2015
Rated 1.0 out of 5.0 by The least enjoyable experience with Intercontinental The room was very small. It was probably the smallest room I had ever stayed with Intercontinental. I actually paid for an upgrade, but it was in vain. The room is not getting larger and the view is not getting much better. The lamp switch was broken. A part of writing pad detached from the cover leather, showing the ugly inside. Three out of four bottles of toiletries were labeled as "conditioner", and the fourth bottle was body lotion. Ironically, I had to use the shampoo and body wash from another hotel group when staying with Intercontinental. One night, I, as well as other 15-20 guests, waited the elevator for 10-15 minutes before we finally got in; so you can imagine the crowd in the lobby. The hotel employees were very friendly and professional; they deserve a 10 out of 10. However, the facilities were old and not well maintained. Thus I do not recommend this hotel overall. July 23, 2015
Rated 5.0 out of 5.0 by Great Hotel Fine historic hotel with a great location, very comfortable rooms and a friendly staff July 22, 2015
Rated 5.0 out of 5.0 by Hotel Experience Great staff ...always made me feel welcome. Top of The Mark for cocktails an absolute must. July 21, 2015
Rated 5.0 out of 5.0 by What can I say - It's the Mark! After a long flight from London, we were greeted with a fabulous upgrade room at The Mark. The service and quality of the room appointments were what one would expect from Intercontinental Hotels and especially the Mark Hopkins. As an historic property, the building has both the charm and quirks of its age, however, the rooms are very comfortable. The staff is professional and welcoming at the same time. I am fortunate that this is a preferred hotel for my company, so I stay here whenever I can. July 21, 2015
Rated 5.0 out of 5.0 by The best It really doesn't get any better than this. From being greeted and really feeling welcomed when you drive up to when you leave, the staff and service is excellent. I could go on, but nothing more to say--and why I will keep coming back to stay when I'm in San Francisco. July 20, 2015
Rated 5.0 out of 5.0 by EXCELLENT STAFF EXCELLENT STAFF. EVERYONE THAT I ENCOUNTERED WAS KNOWLEDGEABLE, HELPFUL AND VERY PLEASANT. July 20, 2015
Rated 5.0 out of 5.0 by July 2015 Great location; beautiful hotel and views. Great nightclub at the Top of the Mark. Very friendly staff and extremely comfortable bed. July 17, 2015
  • 2015-07-26T10:59:59.540-05:00
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InterContinental Mark Hopkins San Francisco

  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation
   

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    11:31 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs