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Mark Hopkins San Francisco

Rated 4.4 out of 5 by 594 reviewers.
Rated 3.0 out of 5.0 by Great location and comfortable bed Those were the two highlights of our stay at the Intercontinental Mark Hopkins. The room (we were in a King Deluxe) was old and tired with inadequate storage for a four night stay for two. There was only one robe and our request for a second was unfilled. I never did see a scale. I was shocked that Wi-Fi was not included. We have stayed at much less expensive hotels with free internet connection. One concierge was helpful, the other not so much. Street was noisy but the location and comfortable bed made up for that. 03 May 2013
Rated 5.0 out of 5.0 by Always a wonderful experience! Staying at The Mark Hopkins is a pleasure! I've spent many anniversaries and special occasions there. The views and service are spectacular. It's so nice to see the same staff there after many, many years and they seem to remember me too! The room upgrades of the new t.v. and Keurig coffee maker are very nice. I have to say that we did miss the movies on demand, though. I always stay at The Mark Hopkins when I go to San Francisco, and always look forward to a great experience. 03 May 2013
Rated 5.0 out of 5.0 by A wonderful trip to "the city." I've been here a couple of times. Each time is better. Thank you for upholding the special magic that makes San Francisco such a great city. 01 May 2013
Rated 5.0 out of 5.0 by Spectacular, from the moment we walked in...very nice and well informed, beautiful, comfortable bedding,quiet, lovely!!!! We had a wonderful stay, wished we could have stayed longer..... We got upgraded, continental breakfast room and food ...delicious... just wished we could have stayed longer...... what was nice that there were no hidden charges!!!! 10+!!!!!!! 29 April 2013
Rated 5.0 out of 5.0 by Great beds, excellent location Stayed here for a week in April for a conference. Comfortable room, nice views, good location and nice staff. 29 April 2013
Rated 5.0 out of 5.0 by Great view and comfortable room We have stayed in a lot of hotels worldwide and found the mark Hopkins excellent and great value for money. The staff were friendly and helpful which made a difference. I requested two rooms close together and was accommodated. We will definitely recommend the hotel and return if we make it back to San Francisco. 29 April 2013
Rated 5.0 out of 5.0 by Mark Hopkins is THE BEST Had one of the best stays ever ina one of the best hotels, ever in one of the greatest cities in the world. Staff was unforgetable and invaluable in assisting me during a busy stay (business AND pleasure). Even the weather was perfect! The bed was so comfortable, I bought one! It's a Perfect Sleeper (custom made for the Mark Hopkins Intercontinental; Emerald Series). My only regret is that I missed the bunch at the Top of the Mark. Will definately get that one in next time, which will be as soon as possible. Thanks Mark Hopkins! 26 April 2013
Rated 1.0 out of 5.0 by Falls short of expectation This hotel falls short of expectation in every way possile except: Concierge, Valet, Room Service. For the price, the king room with a view: was too small for more than one comort chair so staying in the rooms for any anything other sleep was uncomfortable. I was expecting 2 chairs, an end table, a desk and enough room to turn the chairs. TV did not provide any programming other than standard channels. I was expeting movie channels, pay channels and "still in theaters" pay movies. The Top of the Mark bar provided poor, unfriendly service. Average wait time per drink was 20 minuntes in a room that was not crowded. The band play 10 minutes sets and took 20 minute breaks. They band played so little, so often that people would leave after only one drink. This may also be due to the long wait time on drinks. 25 April 2013
Rated 5.0 out of 5.0 by WOW By far the best place to stay in San Francisco. We just had a day layover before a Napa Valley trip to enjoy San Francisco. The whole visit was completely outstanding from the moment you arrive to departure. 20 April 2013
Rated 5.0 out of 5.0 by Always the best We continue to make The Mark our place to stay whenever we visit the city. Gracious and professional staff and a more intimate lobby environment, along with great views from the rooms, make our stays always memorable. We recommend it highly. 18 April 2013
Rated 4.0 out of 5.0 by Great room, lovely view over city Great room, lovely view over city. Spent a day with club level. Hotel is a grand old lady, needs to be updated. Staff great and very helpful. 17 April 2013
Rated 5.0 out of 5.0 by Another Fantastic Stay! It's the only hotel we like to stay in when we come to town. Even made our friends believers when the joined us . We love the location, forever views, exemplary service and staff. 16 April 2013
Rated 4.0 out of 5.0 by Sojourn In Frisco This was our first tie in San Francisco but not the first time at an Intercontinental Hotel. We loved the ambience, location and appreciated the courteous staff but especially our experience in dining at the "Top of the Mark". The view was spectacular as was the staff! However, we were surprised at the WIFI daily charge as we haven't run across this before and feel it should have been included in our daily rate. We would not hesitate to recommend this hotel. 15 April 2013
Rated 5.0 out of 5.0 by Fantastic The Mark Hopkins Intercontinental made our visit to San Fransico very memorable. Right from the start when my husband made the booking, he said he had never had anyone being so helpful on the phone. On arrival we were very impressed with the door staff, reception and conceiege, everyone was very friendly and welcoming, not to mention very helpful and a wealth of information. We had a fantastic stay in your hotel. The rooms were extremely comfortable, cleaned and tidied better than any hotel I have ever stayed in-thank you. The Mark Hopkins was a wonderful experience thanks to a very professional and attentive staff- the best, thank you. 15 April 2013
Rated 5.0 out of 5.0 by Great Stay While Aman front desk was extremely helpfull, and nice and explained ambassador to us Our waiter at top of mark was very very helpful and nice BUT Breakfast room service.... last week when we were there March 28th..they forgot my husbands apple juice and had to go back and get it This time we ordered a pot of coffee and they did not bring sugar which we BOTH use yes I know about the single cup maker in the room and that only had one pack of sugar we were not going to call for sugar when they make up the room there should be at least 4 packs of sugar and when ordering a Pot of coffee with breakfast there should be sugar with our cream 11 April 2013
Rated 3.0 out of 5.0 by Fine property, though a little outdated Good property, but probably time for an update or renovation. The views from the room are great and the bathroom was clean and spacious. The room itself could use a little updating and decor. 11 April 2013
Rated 5.0 out of 5.0 by Fantastic experience in a beautiful setting Top notch decor and bedding in the room, with every possible amenity in the hotel - although you won't be spending that much time in the hotel because the location is excellent. Staff was extremely courteous, especially after arriving extremely late! Highly recommend. 11 April 2013
Rated 3.0 out of 5.0 by Sorry Wonderful location, perfectly comfortable room, but worst WiFi in any top hotel ever, and one has to pay for it. If free one would still have to complain. 11 April 2013
Rated 4.0 out of 5.0 by Amazing room views Our family stay at the Mark Hopkins was very enjoyable. Service was really good and friendly. The rooms are quite old but very comfortable and with nice amenities. We had a great time! 10 April 2013
Rated 5.0 out of 5.0 by Memorable stay Our two nights at the Mark Hopkins were delightful. While we enjoyed the goodness of San Francisco, we were almost lured to simply luxuriate at the hotel. The proximity to the magnificent Easter celebration at Grace Cathedral was a highlight complemented by the welcome at MH and the comfort of accommodations. The charge for the room was a great value for what is offered. To quote our former, not favorite governor, "we'll be back." 06 April 2013
Rated 5.0 out of 5.0 by recent stay Excellent location! Enjoyed the stay, staff was helpful. 06 April 2013
Rated 5.0 out of 5.0 by Wonderful pillows and bed!! The location was perfect. Right between Union Square and Fisherman's warf. We could walk to shopping We loved having the night spot upstairs. We just rode the elevator for cocktails and music. It Was GREAT!!!!! 05 April 2013
Rated 5.0 out of 5.0 by Worth a visit From start to finish the experience was great, and we were made to feel cared for. Many thnaks 02 April 2013
Rated 5.0 out of 5.0 by awesome location knob hill view & location are THE BEST.... the "top of the mark"...very acommodating..drinks are pricey 01 April 2013
Rated 5.0 out of 5.0 by Excellent hotel! We stayed for our 10 year anniversary and were overwhelmed at the courtesy. We were given a corner room, which had an excellent view of the city. The room was very spacious, with a nice sized LCD TV. The bedding was very plush also. The bathrooms are a great size with marble and granite. The best part was the Keurig machine in the room. The concierge team was very helpful, calling taxis for us, assisting with luggage, and providing directions around the city. We highly recommend this hotel for anyone wanting a great experience in San Francisco and also a spectacular location, central to all of the "tourist" destinations. 01 April 2013
Rated 5.0 out of 5.0 by Wonderful hotel We came to the City for a one night honeymoon. This hotel is lovely. They stored our bikes for us in a locked underground garage. We stayed on the 12th floor and had a terrific view of the City. They have docking stations in the room for IPAD which was nice. We also had drinks at the Top of the Mark. The room was clean and nice. I love their soap. We had great service from everyone and would definitely go back again. They event sent us a nice bottle of California Sparkling wine. Just remember its at the top of the hill so expect a climb if you are on foot or bike. 01 April 2013
Rated 5.0 out of 5.0 by Great service and location Very professional and efficient staff. Enjoyed very much. 01 April 2013
Rated 5.0 out of 5.0 by Superb experience It was s superb experience to stay at the Mark Hopkins on Nob Hill in San Francisco. It was recommended to us as be quintessential San Francisco and it was in every respect. 30 March 2013
Rated 4.0 out of 5.0 by Great Property! Outside of the high price of parking ($60), park at the cathedral a block away ($30), this IC Hotel is as good as it gets. Set in Nob Hill the views are second to none just like their staff. The upgraded room was nice, next time I hope I get upgraded to a suite, the continental breakfast was very good. The spread reminded me of IC HK Grand Stanford. I'm thinking I need to bring the wife here for our 5 year anniversary! 29 March 2013
Rated 5.0 out of 5.0 by Beautiful hotel and excellent service. The Mark speaks for itself, I'm a resident of San Francisco and live less than a mile from there. We stayed the night I proposed to my fiance, and it was perfect. I had the concierge put rose petals in the room, they made a trail to the bed, made a heart out of rose petals on the bed, and had rose petals in just about every corner of the room (including the bathroom). It was above and beyond what I was expecting for such a service, and very, very reasonably priced. The rest of the hotel is exquisite, and the service impeccable. 28 March 2013
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Mark Hopkins San Francisco
  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    7:53 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs