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Rated 4.4 out of 5 by 1058 reviewers.
Rated 5.0 out of 5.0 by Wonderful weekend stay My husband and I had a wonderful weekend stay. Our original room we were assigned was not available Yet the manager. Abby, quickly accommodated us with a great room. July 31, 2015
Rated 1.0 out of 5.0 by Overrated and Overpriced Iconic Hotel We stayed at this Intercontinental location to be within walking distance to the Ferry Building for the SF Marathon. To our surprise, their system was down (and happened to be down for some time) and no one was able to check in early. The front desk person was curt when we tried to ask her questions about our accommodations; her demeanor did not change even when we mentioned that we were IHG Platinum Elite members. Pros: - Convenient Location - The bellmen were probably the most helpful and friendly Cons: - Poor front desk service. One was rude and the other almost made us miss the marathon by giving us bad directions to the Ferry Building - We were not acknowledged or recognized for being IHG Platinum Elite members - Their definition of a "room upgrade" was moving us from floor 1 to floor 2 - There were only 3 elevator lifts. Good luck during busy weekends - The room was not worth its price, even at their discounted rate July 31, 2015
Rated 5.0 out of 5.0 by Great location Great location - right at the cable car intersection. Staff was great - very accommodating - very helpful. July 30, 2015
Rated 5.0 out of 5.0 by Great view Beautiful hotel with a great view of the city. We had an excellent time. July 30, 2015
Rated 5.0 out of 5.0 by The Mark Hopkins, center of it all The location of the Mark Hopkins San Francisco is fantastic. Walking distance to the Masonic center, Grace Cathedral, Union Square and more. July 30, 2015
Rated 3.0 out of 5.0 by Poor service- would not recommend This hotel is okay. I think 3 stars is being generous. The rooms were clean and the maid staff did an excellent job cleaning each day but that is where the positives end. We were never greeted upon entering the hotel. No one would offer to help with bags or offer any guidance. This right off the bat is a red flag. The desk staff was sub-par. Occassionaly they would say hello but usually they would not acknowledge us. We ordered room service one evening. The food was good and came in a timely manner. However, the half eaten food cart remained outside our room from 7pm until 10 am the next morning.. that is just odd to me. I would not recommend unless your nights are free July 30, 2015
Rated 5.0 out of 5.0 by great weekend trip Went to San Francisco for a quick overnight trip. Staff st the Mark Hopkins were professional and polite at all time. Room had great view. July 30, 2015
Rated 4.0 out of 5.0 by good location and excellent views Stayd with family for vacation yo yhe bay area and enjoyed the hotel. good service, qualified staff, great views from room. got an upgrade as ambassador member. was disappointed of the limitation of access to the c;lub lounge, whoich i am used to always get when travelling in other parts of the world. July 30, 2015
  • 2015-08-03T11:40:27.728-05:00
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InterContinental Mark Hopkins San Francisco

  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    8:02 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs