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San Francisco

Concierge Photo Concierge Signature
Dan Sotelo
Chief Concierge

Insider Tips


Don't call it Frisco!

San Francisco is a great diverse city, with its people from all parts of the world. We're friendly and enjoy showing off our city, don't hesitate to ask anyone for directions!
As splendid as when it opened in 1926, Mark Hopkins is one of the city’s finest historic San Francisco luxury hotels. It’s ideally located at the crossing of three cable car lines, just minutes from Union Square. Each suite is furnished in a unique, stately style. Breathtaking views of San Francisco combine with fine dining and a signature 100 Martini menu at Top of the Mark restaurant. Described when it opened as ‘architecturally perfect’, this San Francisco luxury hotel remains so today.

Guest Reviews



  • Restaurant & Lounges

    The legendary Top of the Mark lays the city at your feet with near 360 degree vistas showcasing the beautiful and scenic skyline of San Francisco. ...
  • Amenities & Services

    Our 24-hour fitness centre is equipped with Precor ellipticals, stationary bikes, treadmills and Paramount weight machines, many with flat-screen T...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental Mark Hopkins San Francisco

  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    3:42 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.3 out of 5 by 146 reviewers.
    Rated 5.0 out of 5.0 by Welcoming Staff The highlight for me was how friendly,helpful the staff was. 11 August 2014
    Rated 5.0 out of 5.0 床铺舒适 床铺舒适, 交通方便 沒有什麼不滿意的 ............................................................................................................. 05 August 2014
    Rated 1.0 out of 5.0 by HI Totally unacceptable situation where the staff gives someone the same room key 10 minutes after I check in only to be surprised by an intruder in my room. 01 August 2014
    Rated 4.0 out of 5.0 by Nice Nice friendly staff, only compliant is the shower drain was plugged. Housekeeping should be checking for that . Breakfast was good. Nice location, great Thai restaurant next door. 01 August 2014
    Rated 5.0 out of 5.0 by My Trip to California and Oregon My wife and I took a trip to the West Coast, starting in San Diego, we drove 1,941 Miles to get to Oregon over a period of 9 days. Of course this was a lot to cover, but with pre-planning by my wife, we had a great time. We stayed at 9 different Holiday Inn/Holiday Inn Express Locations. This was a preplanned event from six months earlier. The stay in the Berkley location was absolutely great. The service was very friendly. The lady at the front desk was superb. She recommended a location on the bay to eat and it was a very memorable evening for us. "IT IS THE LITTLE THINGS THAT COUNT" Thank you all for the great memories! 29 July 2014
    Rated 5.0 out of 5.0 by Friendly and helpful staff, very positive. Everything was perfect after an 8 hour drive. Great and easy drive to San Francisco. 25 July 2014
    Rated 4.0 out of 5.0 by Great service We arrived much earlier than expected and although we were too early to check-in the receptionist was very helpful. She gave us a lot of good local information and pointed us to the Bay Street shopping centre where we got ourselves a nice meal. The breakfast's were very good and the donuts were especially popular with our sons. With close access to the BART this was a good base for us the explore San Francisco and to catch a game of baseball at the Oakland A's 23 July 2014
    Rated 3.0 out of 5.0 by Good sleep! The price is not according to the hotel category and location. 18 July 2014
    Rated 5.0 out of 5.0 by Great as usual Great staff. Excellent location. Walking distance to a great mix of restaurants. Just watch out for the Hipsters. 16 July 2014
    Rated 5.0 out of 5.0 by Pleasant Stay Easy check-in, cookies in the evening, great restaurant next door, close to bay for good run, BART not TOO far away, room upgrade very nice, breakfast as expected. Exercise room barely adequate though. 13 July 2014
    Rated 5.0 out of 5.0 by Pleasantly surprised We weren't at the hotel for long due to the number of events we were attending. I'm surprised that a hotel on busy University Avenue was so quiet. Once we were inside, you could easily forget the hotel is on a busy street. The hotel has an off street parking lot that was easy to access and we had no trouble with parking. The beds were comfortable, the room was very clean and the WiFi, refrigerator and microwave were great to have as we were traveling with two small children. 07 July 2014
    Rated 5.0 out of 5.0 by Great experience Best hotel I've been in in years. Great staff and breakfast. Solid, quite bed. Stay here if you are going to Bay Area. 07 July 2014
    Rated 1.0 out of 5.0 by Beware of sheets and lock door Had to move numerous time. Got dirty sheets. Parking lot full of trash and garbages overflowing. Breakfast was the same for two days. Food was hard and dry. 04 July 2014
    Rated 1.0 out of 5.0 by Horrible Staff Service by Roshan Trainee Absolutely Rude, made it extremely difficult to book a room. Refused to provide a government rate when I had just called 3 minutes ago and talked to another hotel receptionist about providing me the government rate. Do not come here, staff is horrible and the manager is angry and follows you around everywhere in the morning while eating breakfast. Do not come here at all!!! I WILL NEVER COME HERE AGAIN!!!! Dont waist your money!!! 03 July 2014
    Rated 3.0 out of 5.0 by Kindly, clean but falls far short Not suitable for handicapped patrons. Other than that, it was fine. Great location for restaurants, etc. Clean and quiet. I just wish they would try harder to meet special needs. 02 July 2014
    Rated 3.0 out of 5.0 by Too expensive for average ammenities Too expensive for average amenities. Room was clean. All of the staff were very friendly and helpful. 26 June 2014
    Rated 4.0 out of 5.0 by will return Staff is very friendly and helpful. Rooms are quiet and clean. AC is louder in some rooms than others. I stay here frequently and try to get a room with the quieter AC. 25 June 2014
    Rated 2.0 out of 5.0 by Good service, a bit pricey I stayed for three nights. The first night I had problems with the A/C and so slept with the window open and earplugs (which I always do anyway). The next day I notified the desk of the A/C problem. That evening I had a very nice letter on my desk saying that the A/C required maintenance and they would be happy to move me to another room. I moved and ran the A/C in the other room. Maybe I wasn't using it properly but that A/C also didn't seem to work properly although my colleagues said their rooms were nice and cool/cold. It also took me two nights to figure out that the blackout curtain is behind the two other curtains in the room. I'm not a novice traveller but these rooms were a bit disappointing for the money. On the other hand, the staff were great. 25 June 2014
    Rated 5.0 out of 5.0 by Excellence This facility is fully staff with professional and friendly people who care about their guests. Always get greeted with a smile. Very a accommodating. Love it 25 June 2014
    Rated 4.0 out of 5.0 by Pleasantly surprised Expected a noisy place since it's in the heart of University ave, however it was quiet, parking great, and very clean. The breakfast was more than I expected. However I would warn anyone looking for something to eat in the area. Not a very great area to walk around in. 17 June 2014
    Rated 5.0 out of 5.0 by QUICK OVERNIGHT STAY Arrived after 10PM and departed the following AM at about 8. Very courteous staff, clean, quiet room. Would appreciate even softer pillows! 12 June 2014
    Rated 3.0 out of 5.0 by Average Hotel Pros: Breakfast included, decent TV, comfy bed, clean, good internet, friendly staff Cons: Price, Breakfast was mediocre, coffee was terrible, no pool, small fitness center Overall: I would stay here again if the need was there, however it probably wouldn't be my first choice. 02 June 2014
    Rated 4.0 out of 5.0 by small but clean Quality beds and quiet. No frills breakfast. No pool. Staff was ok. I'd probably look to stay somewhere else next time. 01 June 2014
    Rated 5.0 out of 5.0 by Stay A great place, location and the room was great. VERY CLEAN 29 May 2014
    Rated 3.0 out of 5.0 by Junior suite I think it was a stretch to call it a Jr. Suite. I know I was very lucky and even getting a room because of graduation. The second night of my stay,I stayed in the room next door to the "junior suite" the only difference was an extra bed, no other amenities, nothing. 21 May 2014
    Rated 5.0 out of 5.0 by great room seems that the staff has no idea about the IHG program, which is a little annoying 19 May 2014
    Rated 4.0 out of 5.0 by What no Giants Baseball Everything is great about this place except the direct TV does not have local access to Giants baseball games. 12 May 2014
    Rated 5.0 out of 5.0 by Great Visit! The staff was extremely helpful, professional, and accommodating. I felt like they really wanted our stay to be outstanding and they were successful. I highly recommend this to anyone who is staying in this area. 27 April 2014
    Rated 4.0 out of 5.0 by Comfortable bed and good service This revew is too confusing.... keep it simple if you wnat input 08 March 2014
    Rated 5.0 out of 5.0 by Best Holiday Inn Express I've stayed at many Holiday Inn Express hotels, and this was the best experience by far. Front desk VERY friendly and helpful; the breakfast was better than most. For example, the hard-boiled eggs were perfect (yolk not green!). Plenty of parking and not far from campus. 27 February 2014
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