Rated 3.8 out of 5 by 233
Rated 1.0 out of 5.0 by Ducope13 Customer Service
I work with IHG and i had travel a lot and stay with Holiday Inn and i never experience such a bad customer service as i lived when i stay here.
The hotel is super nice but the customer service (front desk) was horrible and if you need some changes and more clients start from there.
April 20, 2013
Rated 1.0 out of 5.0 by Mead Not Good
I did not have a good experience at this location, they first gave me a room that was dirty and had a smell to it. The rooms were very old and out dated.
The restaurant staff was not helpful or nice, I walked down to the restaurant to order some food to go back to my room after a long day and they tried an unprofessional amount of times telling me to order room service that they cannot let me order and take it to my room. After I said no they made me wait almost 45 min for the salad I ordered.
I will never stay here again!
April 16, 2013
Rated 5.0 out of 5.0 by Priority916 Great Service
Even with the construction going on, it still is a great place to be! The hotel has made sure that you will not hear any tinkering before 8am and has provided two pairs of earplugs for you. It is pricey, but recommendable for the city, since everywhere else is $250/nite or more! I think $100 for a deposit is steep, but I know for next time and they also lowered for me since I was not aware of the change in price for deposits. Nick, Aldrin, and another front desk staff were as pleasant as always!
Absolutely beautiful exercise room and available very early for me which was wonderful!
April 15, 2013
Rated 3.0 out of 5.0 Everything was fine except the location
Room, lobby and staff were all fine. Location was a big negative, though it was very close to BART. Walking around the area was very sketchy.
The bed was actually comfortable and the room was ok overall. The patio door to the 4th floor pool? area looked like it could be kicked in easily if some one tried.
The floor I stayed on said there was a pool there, but looking out through the doors, there was just a concrete pad over the parking garage or something. I didn't see a pool.
April 15, 2013
Rated 4.0 out of 5.0 by Irene5 Great help of housekeeping staff
We have left some clothes in the drawer and departed to another city. We called the housekeeping next day. The lady was very kind and promised to send back to us by courier. At last we got back everything within 3 days and didn't charge us any postal fee.
We deeply thanks to all staff of the housekeeping!
April 11, 2013
Rated 4.0 out of 5.0 by mphan Comportable service and enjoyable stay
Although I only spent two nights in this hotel, I really enjoyed my stay. Good price, good location, good staffs and good services. Highly recommend to future travelers!
April 10, 2013
Rated 2.0 out of 5.0 by MikeS999 Civic Center
Service in restaurant was mediocre. Area outisde hotel is filled with homeless and panhandlers. Witnessed lots of drug and begging. Did not feel safe after dusk.
Room staff was a bright spot. Service at room-level was very good and these individuals worked hard to provide great service.
I would stay there id I didn't have a choice but oitherwise would like elsewhere.
April 10, 2013
Rated 4.0 out of 5.0 by DocRocket Good value
Other reviews rate the neighborhood as poor but this is just downtown San Francisco -- bums and downtown US city security issues. Did not seem particularly bad to me. The hotel is nice and the room was very comfortable. The staff treated me well and was very professional in general.
April 10, 2013
Rated 2.0 out of 5.0 by Markku An older hotel
Holiday Inn Civic Centre is an older hotel. A lobby and other public areas are very modern. When you open a door to your room, it is like make a time travel back a few decades. The room which I got was a very noisy as it was a top floor next to the elevator shaft. Every time when lift moved, I hear lound engine sound and an elevator cabel banging. I have one suggestion: There are lifts opposite each other in two rows, one row against room walls and the other row is against stairs (I think it is so). During a night time those lifts near rooms are very disturbing and should be kept closed. Room itself was comportable
April 4, 2013
Rated 4.0 out of 5.0 by val18 great overall hotel!
i would definitely stay here again. location is not bad! its a city folks.. staff very friendly and do care about your stay being what you will enjoy. i loved how clean the rooms were and the bed is very comfortable not so fancy but its just what you need for a weekend stay. its also a very secure hotel overall great!
April 2, 2013
Rated 1.0 out of 5.0 by aribella Not what I was expecting in a downtown location.
When you first get there the entrance looks nice and contemporary. Which I really liked it, made me feel like I had made a great choice in this hotel. BUT.....the room was terrible it looked really old like if we entered a whole different old motel inn. The carpet was really filthy and dirty. There were spots all through out the carpet. We didn't even want to be barefooted at all. Also the fabric materials from the chairs and sofa were really dirty and sticky like it accumulated a bunch of candy and dirt from some ones hands and smeared it all over the chairs. Overall the room was disgusting and dirty. We were even looking to stay somewhere else because that's how dirty the room was. We will never stay at this Hotel ever again looking the way it looks now. I deserve a refund for the whole stay. We even told someone to come to our room to see the carpet, chairs, and sofa. They agreed but didn't do anything to clean or accommodate our stay. By the way No FREE complementary breakfast! Parking per day was ridiculous and very expensive!!! Overall this hotel Experience was terrible!!!
April 1, 2013
Rated 4.0 out of 5.0 by Bill105 Bill105
An older Holiday Inn yet comfortable and great location to local transit system on Market St.
March 21, 2013
Rated 4.0 out of 5.0 by meunlv Excellent stay
Thoroughly enjoyed our stay, room was very comfortable and the staff was very kind and accommodating. Would definetly stay there again.
March 18, 2013
Rated 5.0 out of 5.0 by Musclebearnz 5 Star service. 3 star price !!
I had the pleasure of staying for a week arriving 15 Feb. Check in was smooth and fast and appreciated being allocated a room hours before check in. I was given a newly refurbished room on the 12th floor with a panoramic view over the city. I love having a balcony and being able to open the ranchslider and let some fresh air into the room. Check In lady was great, along with the cheerful and kind housemaids. One Doormen was fantastic, one other one wasnt so pleasant. The bed was lovely, although I got cold during the night most nights, it was only on the last night did I realise there was a nice cozy duvet in the wardrobe. I appreciated the extra benefits of being a Platinum Elite member; early check in, late check out, complimentary water, free drink at the bar. The hotel had free wi-fi and on the floor I was on it was lightning fast.
All in all, a great stay at an old favourite. The only criticism, the outside of the building could do with a lick of paint. That faded pink makes the building look very 1960's.. Also, being charged extra for the use of a fridge, when there was obviously fridges in the rooms previously was a bit of a disappointment..
February 26, 2013
Rated 4.0 out of 5.0 by Washitonian Wonderful Stay
We only stayed one night, but it was a very good night. The Stay and Park package we got was an excellent deal, especially where parking is at a premium like in San Francisco.
The staff were very helpful, with answers ready for all of our questions. And willing to work with us on extended parking. This goes for the person I talked to on the p[hone before I came, right through the person that took our key cards when we checked out. All done with a smile.
The only thing that I would change are the double beds. So many hotels have gone to the two Queens, instead of doubles. With the trend of obesity in the United States, double beds are just too small for a lot of couples today.
Thank you for the wonderful weekend. This is the second time that we have stayed at this location and we will be back.
February 21, 2013
Rated 5.0 out of 5.0 by Marlar 9 night stay. Would do it again in a heart-beat!
If you have reasonable expectations, this is an outstanding hotel in San Francisco. It is in the Civic Center area that has it's own challenges, but if you know the city and the MUNI, you will love this place. The staff, especially David, Mark and Luiza were outstanding in their customer service. They treated us like family members and not customers. Now, I have got to say, that I am a platinum and ambassador member ot the IHG so I did not fall off the turnip truck yesterday. It is not an Intercontental Hotel, but it is not far from it.
We truly enjoyed out stay here and would recomment it anyone who knows the city. Great for getting around, great room, and outstanding staff. What more can I say....am planning a return trip next year. Thanks much!
February 15, 2013
Rated 4.0 out of 5.0 by Scoovie Okay...thin walls and holes in curtain
While the room was okay and the bed comfortable, we heard a lot of what was happening in the next room. In addition, there were holes in the curtains which allowed light into the room earlier than wished. The bathrooms are rather small compared to other Holiday Inn properties. Finally, we smelled cigarette smoke in the bathroom the last morning...reported this to the staff. Must have come up through the venting in the bathroom from room(s) below. Was amazed that we had to pay to use the computers in the business center...thought those were always available at no cost.
February 15, 2013
Rated 4.0 out of 5.0 by MTHerman Great Rooms and value! Noisy City!
The room was very comfortable and spotless!
I apprciate having a makeup mirror in the bathroom.
Check in was quick and staff was helpful. I recieved a complimentary cocktail coopon!
We loved being so close (a quick walk across the street) to the Orpheum Theater!
Unfortunately, San Francisco is NOISY! Trucks, sirens and airhorn warnings start early in the morning and some through the night. We were on the 14th floor and still could hear the ruckus! If you need quiet pick another location or wear earplugs.
February 7, 2013
Rated 4.0 out of 5.0 by Kuki Good hotel
The overall experience was great. Stay away from the bar tender, seem to have an attitude problem when servicing or asking questions regarding drinks.
January 29, 2013
Rated 4.0 out of 5.0 by Cyn51 Repeat guest
The staff went the extra mile to make my stay perfect
January 29, 2013
Rated 5.0 out of 5.0 by professormerlot Hospitality Student Stayover
As the faculty member responsible for the level of service education that my students receive in our program at Southern Oregon University I could not be prouder of the Holiday Inn. From Check In to Check Out the level of hospitality that was shared with our group was great. Mark at the front desk offered up suggestions for the group who was in attendance for the Fancy Food Show.
All of our rooms were clean and comfortable, the food and beverage staff were very professional and attentive as well. I would recommend this property to both groups and individuals alike, a great location to see the city.
January 23, 2013
Rated 5.0 out of 5.0 by DAWN6T8 EXCELLENT....Staff, Location, Value, Rooms.....
This is the only hotel I book when I stay in SFO. Unbeatable location - equally convenient whether I "BART" in or drive. It's proximity to my favorite concert venues can't be beat. Some of the front desk staff has been with this hotel since my first stay in 2009. It's good to see familiar faces each time I arrive and I appreciate their dedication and professionalism and, above all else, their genuine friendliness! Although I am not a smoker, I love that this hotel still offers smoking rooms! I frequently travel with smokers and this feature is VERY MUCH APPRECIATED! Thanks for another wonderful weekend!
January 19, 2013
Rated 5.0 out of 5.0 by Planner Great location
I like the location as it is an easy walk to Muni, which will get you anywhere in the City. Staff was very helpful and knows the city. My only complaint is the business center. I think it is fairly costly. Printer was out of ink and jammed. No way of getting credit for the down time.
January 18, 2013
Rated 5.0 out of 5.0 by duloxetine stay was cut short ...
My stay at this location was cut short due to a terrible family emergency.
I won't remember anything else except that the staff was very accommodating and understanding as I was trying to get home.
The hotel went above and beyond my expectations when it came to getting me checked out early and getting me on my way to the airport.
January 15, 2013
Rated 5.0 out of 5.0 by CZD001 Great Service
Great service, comfortable and excellent amenities. Fast Wifi
January 15, 2013
Rated 5.0 out of 5.0 by Stellazhu1987 feel like I am home
I have been this hollidat Inn three years ago, and I am back.
Really good, good location ,good service, and good food.
January 8, 2013
Rated 5.0 out of 5.0 by Jen65 Comfortable bed and great service
Excellent service. Only complaint is restaurant hours. Not open during the day.
January 7, 2013
Rated 5.0 out of 5.0 by DaveWave Love coming back.....
As this was our second stay at this particular hotel, I'm always thinking would the hotel seem as nice the second time around. I wasn't disappointed, the hotel staff was as professional and friendly as at the best of hotels. The room was clean and maintained well as was the overall general appearance of the place. I was very happy and "thanks again" front desk staff.
January 6, 2013
Rated 4.0 out of 5.0 by Scoot2013 Recommend for 1st timer to SFO to stay in HI
For first timer to SFO, would recommend HI if you are travelling F & E from airport to hotel. HI is conveniently located near to BART station and few blocks away from shopping malls.
The room is spacious and bed is comfortable.
The only displeasure is some of the TV channels are not working well and create viewing disruption.
The gym is small and located on far end on certain level.
Overall experience is good.
January 4, 2013
Rated 4.0 out of 5.0 by SteveMG Good Location, Great Staff, fair price
This hotel has a great location with good access to nearby BART, MUNI, and the freeway system. It is an easy hotel to walk from, though some of the surrounding neighborhoods are a bit tough.
It is nicely situated between Union Square area, Civic Center, Hayes Valley and MOMA
The lobby is nicely redone, as are the rooms. The desk staff and bellhop are a great help.
Because of BART airport access it is a great fly in from the airport, weekend in the city hotel. No need to have a car.
Restaurant is average, but this being SF there is lots of great food nearby and a Starbucks around the corner by the BART station entrance.
December 25, 2012