Rated 4.4 out of 5 by 310
Rated 5.0 out of 5.0 by Timboslice Great hotel
The staff were extremely nice and accommodating. Very nice hotel, highly recommend!
23 January 2013
Rated 4.0 out of 5.0 by JPasc Great place!
only complaint would be that i set myself up for late check out on sunday so i would be able to watch the football games. The housekeepers came a total of 5 times to tell us it was check out time, then the manager came up with a list that didnt have late checkout written by my name. that was a hassle, but got it all figured out. will definitely return.
21 January 2013
Rated 5.0 out of 5.0 by Karlita Five Star Service
I only have positive things to say about our stay at Intercontinental, San Francisco:
-The service was superb
-The breakfast at the Club Floor delicious
-The price was very reasonable for the services provided
-Location of the hotel is perfect
I definitely recommend this hotel and we will definitely return.
Thank you Intercontinental for making our stay great!
18 January 2013
Rated 5.0 out of 5.0 by abcv Great View
Overall a great experience. We also got an amazing deal for the Premier View room. Quiet, relaxing and great view. Very nice hotel and beautiful rooms. I lived in San Francisco, but moved to Oakland a few years ago, and staying the night in this hotel really made me miss the beauty of the city.
18 January 2013
Rated 4.0 out of 5.0 by maryaustria excellent intercont - like always, just a bit too american ;)
what I mean with too american is, that if you are a smoker - you feel like a criminal! this is absolutely unrespectful and even bellmen sent us somewhere behind where cars were parked to smoke! unacceptable for a 5 star hotel!! they should definitely have some etablissement inside where one is allowed to smoke!!!!
18 January 2013
Rated 5.0 out of 5.0 by DavidW2013 Really a nice hotel!
This is my first stay at this hotel. This place is really nice. It's a very welcome addition to SOMA. Very convenient to everything. Beds are heavenly. This is the best hotel in the area by far. I would like to come back, and stay at this hotel again.
17 January 2013
Rated 5.0 out of 5.0 by Lunamoon1 Wonderful location,great value
This is a wondeful hotel in a fabulous location. It is within minutes of San Francisco"s best shopping .
The rooms are very comfortable with lots of amenities.
I stay here as my first choice in San Francisco.
16 January 2013
Rated 5.0 out of 5.0 Professionals at all levels
These guys are great. We realized we forgot a pillow. They had it.
We also realized we forgot a power cord. They had it and mailed it to us right away.
Thanks for being on top of things when we weren't!
The bar is great too.
15 January 2013
Rated 5.0 out of 5.0 by Rob456 Great room, and great location!
My wife and I really enjoyed this hotel over many others we have stayed in the City. The location, south of Market, is great! The room was elegant, the views were awesome, and the service was excellent. From the time we checked-in, to the time we checked out. Make sure to sign up for Ambassador program. Worth all the perks received!
15 January 2013
Rated 5.0 out of 5.0 by MariaJ Great stay!
We had a very pleasant stay in this hotel. The room was large and nicely furnished. The staff was friendly and helpful. The hotel is conveniently located near the market street (10 mins walk). There is also a large shopping center near by.
14 January 2013
Rated 5.0 out of 5.0 by aiMclean Beatiful room with a great view
It was so wonderful to choose this hotel and stay there. This was my 4th visiting of SF,but I had never stayed such a nice hotel. The room is nice and beautiful with a great SF view.
The service was also excellent. I'll never forget this experience. I would love to visit this hotel again and again.
11 January 2013
Rated 4.0 out of 5.0 by lovetotravel22 Really glad I stayed here!
The beds are extremely comfortable! The room is very clean. Love the organic lotion, shampoo, and conditioner. Excellent food, although pricey, as expected. Room service was good overall, but the room service attendant on our first night did not tell me that the tip was included on the bill and I tipped her twice. The pool was very clean on Sunday, but very dirty on Saturday night. Ask when they clean the pool. Concierge was very helpful and nice and had great ideas for me and my young son. Waiters at restaurant should be a little more on top of refilling my coffee, but overall, they were fine. The location was very good-- a couple of blocks from Market Street. I would definitely stay again and try the Spa Services next time.
09 January 2013
Rated 5.0 out of 5.0 by MrBall As Always, A Perfect Stay
As always, it was a perfect stay. First class service along with first class acommodations and excellent room service. When in San Franscisco (four to five times per year), this is my first choice - always.
The 4:00 PM check out (I am Emabassador Member) is a tremedous plus and effectively adds another day to your stay - at no cost.
See you soon.
07 January 2013
Rated 4.0 out of 5.0 by tuftonboro63 Nice stay over New Year's.
Stayed here for New Year's 2012-13. The bed is veeeery nice: firm enough for my bad back, but with a comfy pillow top. All the staff we encountered were uniformly polite, cheerful, deferential, and helpful. They acted like they were genuinely glad we stayed here. For me a big plus is that the hotel is within easy walking distance of SF MOMA and several other tourist sites.
07 January 2013
Rated 3.0 out of 5.0 by chel not so good
not up to inter-continental hotels standard ,more like a 3 star hotel chain.
room service was below par .with hair left on the basin
dirty coffee cups on the bench.
no in house bottled water either.
06 January 2013
Rated 5.0 out of 5.0 by brucebruce0 nice new years eve stay
I booked our room through Intercontinental's website and hoped for (somewhat) preferencial service since everyone uses 3rd party websites. We received a warm greeting and were given room 802. The guy checking us in knew for SURE that this faced directly at the construction across the way and didn't think twice about offering this to my girlfriend and I. I called the concierge and we were moved to room 1902 without a question. The bellman made a comment that they are having a hard time getting people to stay in 802. I understand that the hotel doesn't have control over construction, but this should be the last room you give a guest, not the 1st and wait for complaints.
In a couple words to my girlfriend when we arrived in 802 then moved to 1902..."I'm not surprised, I'm just disappointed."
Once in 1902, everything was fine. Everything else about the hotel was great. Valet was $52 and takes about 10 minutes to get your car, which is in line with SF.
06 January 2013
Rated 5.0 out of 5.0 by Dhutch25 Another amazing stay!!!
It's nice to return to a Hotel and be called by name. Not just at the door upon arrival but throughout my stay . They staff is very inviting and continues to exceed expectations every time I viisit!! This is the reason I have joined the Ambassador Program! Well worth it
An extremely loyal guest
06 January 2013
Rated 4.0 out of 5.0 by SanFrancisco Lost and Found
Hotel was clean and the location was good, but I kind of have a feeling that hotel maids don't keep things that are mistakenly left in the hotel room well. I mistakenly left something in the refrigerator which is not a great value but a something meaningful because we bought this at a local market in San Francisco. It was only six hours after the checkout that we found that we have left the thing in the refrigerator. I asked the front desk about the lost items but the only reply that I got was the hotel maids did not find anything. Moreover, the front desk told me they couldn't get into the room because new customer already checked in to the room that we used. The hotel could at least called the room, or if the new customers were not in the room they could have gone into the room to look for it. It doesn't make sense that the hotel cannot get into the room because the room is already occupied by a new customre, then how could hotel maids can get into the room for cleaning when the customer is not in the room? It makes me to think that the hotel maids had taken the thing somewhere else, or the hotel did not make efforts to find the thing for us. The hotel should educate the hotel maids that if something does not belong to the hotel, they should keep the stuffs at least two or three days so that the customers can find what they have mistakenly left in the hotel. Thank you very much.
05 January 2013
Rated 5.0 out of 5.0 by Soccerhead95124 Another memorable stay at the Intercontinental SF
This was our 2nd weekend getaway to Intercontinental SF this year. We brought along the boys this time. The room was prepared with extra towels and necessitites for 4 people, no need to ask. The indoor swimming pool was a great treat for the boys. This hotel is ideally located next to great shopping, Yuerba Buena Gardens, and all the action downtown. Great place for a holiday getaway.
04 January 2013
Rated 4.0 out of 5.0 by nicolas75flyertalk A very solid and comfortable business hotel, but with the lack of the luxury touch
The one bedroom suite on high floor is around 67 sqm.
Living room with seating area, closet, separate toilets.
Bedroom with very comfortable bed.
Huge bathroom with bathtub (surprisingly standard where you may expect Boffi like), walk-in shower. Aromatherapy Associates amenities. Frette bathrobe. Television set in the bathroom.
The décor is quite elegant. Still, the corporate design lacks of luxury feeling and already shows its age (furniture scratched, bleach stain on the carpet).
Large flatscreen television, with quite large selection of cable and international channels. Coffee machine. Kettle. Ipod station.
Quiet, but the elevator machines can be heard from the room (as well as neighbours when they are speaking very loudly).
Nice view over the bay and the city (and part of Golden Gate bridge).
Fast wifi (and no need to login several times).
The club lounge offers very good breakfast and evening selection.
Very nice staff.
Magazines, papers, PCs with printer.
Guests of the hotel are more business oriented, and they can act very rudely in the lounge (very loud phone conversation - even sometime with speaker on-, television loudly heard, etc.).
•Central location even if not as exclusive as Nob Hill
•Nice indoor pool (but with no indoor relax area)
•Club lounge which can be very noisy
•Less luxury/exclusive feeling than some other hotels in SF
•Hotel is supposed to be sustainable and green, but there is no way to switch off all the lamps in one when leaving the room.
•Ambassador amenities were 3 apples and... a small cup of peanuts . A kind of disgrace for a (luxury) hotel which is supposed to have a Michelin starred chef (the property should take example on some hotels which offer delicious amenities made by the chef, and is a very smart invitation to run to the gastronomic restaurant).
•There are some construction works next to the hotel, which can be very noisy (more particularly for rooms on lower floor facing the Moscone Center West)
04 January 2013
Rated 5.0 out of 5.0 by DaveK2012 One of the best hotels in IHG group.
We decided to go to San Francisco for a long weekend and "settled" on the Intercontinental at 888 Howard to give it a try. What could it hurt? Well, it's ruined me on settling for "okay" stays because this hotel is fantastic.
From the Bar Staff (some of the best anywhere) to the concierge (Nelson I beleieve) to all the people at check in, these people spoil you.
We will be back.
03 January 2013
Rated 5.0 out of 5.0 by Hank9069 very comfortable room and wonderful staff
Having stayed at this hotel before, I keep coming back when in San Francisco. The rate is a good value for that received, staff always friendly and knowledgable and room is clean and very comfortable. Great location. Parking attendants are prompt in retrieving vehicles.
03 January 2013
Rated 5.0 out of 5.0 by MB2373 Excellent staff, great room with a view.
The staff was exceptional. Everyone we encountered was courteous, friendly and focused on making guests feel welcome. When we return to San Francisco we look forward to staying at InterContinental again.
02 January 2013
Rated 5.0 out of 5.0 by antoinette78 Wonderful Stay
We always stay at Intercontinental SFO.
Staffs are not only well trained but also know what the true hospitality is.
This will exceed more than other five star hotels and hoe you continue this way.
We thank you all for your service.
07 December 2012
Rated 3.0 out of 5.0 by kirribilli Bad correspondence
We had 2 events in October.
Arrangement was perfect and we thank for the great service.
I checked out with all the payments on the last day of event. But,at the end of November,I have received the additional invoices which have been forgotten in the previous invoice without any explanation.
In addition to the above experiences, I was not comfortable with the hotel's e-mail correspondence which was sometimes neglected or slow response and uncourteous to the customer.
07 December 2012
Rated 4.0 out of 5.0 by FREDMD Great service
LEFT MY CELL PHONE BEHIND, SANDY IN SECURITY WAS MOST HELPFUL IN HOLDING IT FOR ME AND HAVING IT ON HAND WHEN I RETURN TO PICK IT UP.
04 December 2012
Rated 4.0 out of 5.0 by North Mostly great
The overall experience was amazing. Most of the staff was stellar. I had difficulties daily, however, with the front desk. I was billed incorrectly, and had to check in daily for my three night stay (11/26-11/28. It seemed the staff was inexperienced and unable to process my stay properly. They also had trouble crediting my preferred member number. I interacted with 4 different desk staff and they all had difficulties (two cited that the trouble was due to the computer freezing). Even in filling out this review, they have the wrong check-out date tied to my information. They were friendly and professional, but could not run the computers. ALL other staff were amazing. Even the cleaning ladies. I look forward to staying there again. i hope that they get a little more training first, however.
03 December 2012
Rated 5.0 out of 5.0 by s13cybergal Excellent room, food and service, even helping me with my in-room TV.
This was my 1st 4-star, gourmet food hotel. I truly fell in love with their attitude and level of service. Food at Luce is worth the price, very rich and beautifully presented. The pool and hot tub are both exceptionally well maintained and sparkling clean.
I have several disabilities. I am almost blind and need to use a walker. On the phone my questions were politely answered. I would have no stairs to worry about to get to the spa area.
The room is full of gadgets. The coffee maker makes great coffee, with no mess or hassle. I did have difficulty seeing the menus on my TV. I really wanted to watch a specific movie. I figured they probably wouldn't have the staffing to help me, but I inquired anyway.
Not only did they send a tech-savvy gentleman up to help me, but he took about 20 minutes helping me find a movie!
I am already saving up for next year - for a longer vacation.
01 December 2012
Rated 5.0 out of 5.0 by RoyalAmbassador26 First Time Royal Ambassador Stay
I have to say that after being a PC member for a long time now, this was by far the best stay ever. Upon arrival my check-in was speedy. My room was ready and had a nice letter from the General Manager. The view was awesome! Having access to the club lounge was very nice. There was great snack food and drinks. It was walking distance to some great restaurants. Kind of far from attractions. It was in more of a commercial / industrial area, but still a beautiful hotel.
28 November 2012
Rated 5.0 out of 5.0 by FourSkulls Great accomodations and staff
We had a very memorable experience. Staff was friendly, room was great and overall enjoyable time. I highly recommend the morning brunch and the bar has wonderful food and drinks.
26 November 2012