Rated 4.4 out of 5 by 307
Rated 5.0 out of 5.0 by Richard065 Amazing view
Stay only one night, but superbe experience. Love the swimming pool where you can really swim. I was upgraded to a corner Junior suite in high level floor, view was amazing.
24 October 2013
Rated 4.0 out of 5.0 by GP24 Loved The Club Lounge
The hotel was great! The staff were all amazing. Very friendly, polite, and extremely helpful. They were very accomodating to any request.
The rooms were comfortable. They had everything one would expect or need. I opted for the Club Access room which was well worth it. I spent a lot of time in the Club lounge with their free breakfasts and snacks throughout the day. The evening happy hour was a great touch as well. Very well run with thoughtful touches like a variety of newspapers and magazines for club guests to read. I really enjoyed starting (and ending) my days there. And there was a great terrace (accessible to all guests) on the same floor where you could enjoy the beautiful weather.
I dined at Luce the last night there and it was fantastic food with a very knowledgeable wait staff.
My only complaint was the valet fee. They were very clear about the $60/night fee for parking so it wasn't a surprise. But for the high cost of the room, and in a hotel of that caliber, you'd expect things like parking to be free.
Overall would recommend it.
22 October 2013
Rated 5.0 out of 5.0 by DrCHP DrCHP
Very pleasant stay as always
Highly professional staff everywhere from the bellman to the breakfast service and check in officers
20 October 2013
Rated 3.0 out of 5.0 by dmdjk You can do better
Ok hotel and stay. Not the kind of service I expected for the money or the name. Frequently on hold for 4-5 mins when calling hotel operator or room service. Had to call more than once to get laundry picked up and returned. One hour wait for room service order, then they had forgotten the butter and I had to call back. Bar staff very friendly and helpful. Restaurant not open when I wanted to eat dinner around 9:00pm. Bar area was not conducive for late, quick dinner before bed. Massage in spa was nice but spa desk/cleaning staff were not particularly helpful for a relaxing visit. Water pitchers were empty a lot yet the staff always seemed in the way in the locker rooms. I had the last spa appointment and a man was in the women's locker room cleaning and already putting things away when we came out of our appointments to use the locker room before leaving. Doorman frequently not present on curb to help with taxi despite 3-4 of them standing inside, so I hailed my own. Doorman would pass over people who looked less affluent to help others with taxis regardless of who was there first. Not my experience at other Intercontinental Hotels. For the money (or less) you can do better at many other choices in the area.
19 October 2013
Rated 3.0 out of 5.0 by Zing51 Worth a look!
Although this was just an overnight stay,I feel there are some things that need mentioning. I loved our view, and it was very quiet, but as I was at the window I noticed some clipping's by the chair, and wondered what was this! As I looked closer I could see that those clippings were from toenails and fingernails that a prior guest had clipped. My husband and I were so tired, we managed to simply overlook it for the night , but felt it needed your attention. I mean to be honest it was quite unsightly.
We would stay here again, but hope you can address this issue with the staff.
C. S. Love
19 October 2013
Rated 5.0 out of 5.0 by Linney resolved problem fairly
I was very happy with the IC SF. The hotel was beautiful, clean, conveniently located and the staff was considerate. I did have a problem during my stay but they handled it very well.
17 October 2013
Rated 5.0 out of 5.0 by christian90804 Excellent location and room service
This is my second stay at this hotel and both times I've been very impressed. From the comfortable beds to the spacious bathrooms, this hotel defines what a what a luxury hotel brand is. I am particularly impressed with the 24 hour room service, which I've used often. Additionally, I like that the beds are positioned away from adjoining walls to avoid hearing your neighbors. Overall an excellent hotel.
11 October 2013
Rated 5.0 out of 5.0 Lovely stay
We had a wonderful stay. The staff was wonderful, the room luxurious, and the location perfect for all sorts of activities.
We would stay again with out a doubt!
09 October 2013
Rated 5.0 out of 5.0 by KStraveler88 Large and clean room
Good location. The room is large, bright and clean. Definitely will stay in this hotel again for next visit.
08 October 2013
Rated 5.0 out of 5.0 by Tabitha68 Perfect location for a hotel
This is literally 2 minutes walk from Union Square, yet far enough away from the noisy hustle and bustle of the area. The staff were inviting, very courteous, and concierge knowledgable and proactive. I booked a corner room with floor to ceiling glass on two walls, it had a nice view and was very light and open. It was also a great size, which somewhat seems to be a signature of Intercontinental hotels in my experience. I was very disappointed that there was a charge for wifi. Intercontinental San Francisco needs to get up to speed on this and match other hotels with free wifi. This is available in other hotels of the same brand. I do highly recommend this hotel, and would definitely stay here again because of service and position. I wish I had the time to try out their Michelin starred restaurant Luce.. make sure you do!
06 October 2013
Rated 4.0 out of 5.0 by Kenneth3 The place to be
When I visit SF, that's the place I will stay.
The valet service was very good. You'll be okay in anywhere North from the property.
04 October 2013
Rated 5.0 out of 5.0 by panair The Intercontinental hotels in San Francisco...
...the Mark Hopkins on Nob Hill and the Intercontinental on Howard are very well cmanaged. The staff is well-trained. The amenities are beyond the competition. We stay at one of these hotels 4-5 times each year. Never, ever disappointed, from the doorman on entry to the doorman on departure, and everything in between.
03 October 2013
Rated 4.0 out of 5.0 by robbynyc technology bad - view great
The main problem with the room is the TV and cable. I had an executive room. The TV had no jack to plug in my laptop, music and TV.
Then the TV cable system is horrible with bad information and hard to sue. It really was a surprise in such an expensive hotel.
That was the bad part and is unacceptable at such a world class hotel. Otherwise the room was very good.
03 October 2013
Rated 5.0 out of 5.0 by MCPREDICTS Once again the BEST of the BEST!
We had stayed here before and loved it! The room was very nice and the bed was very comfortable. It was clean and the staff was very professional. We came back and it was even better!!
I highly recommend this hotel to anyone that wants to be treated like a VIP - much better than other comparable properties for this price range.
also - Jasmine was very HELPFUL !! She handled all my concerns promptly and professionally. Thank YOU!
02 October 2013
Rated 5.0 out of 5.0 by Sammywolf Folsom Street Fair
This hotel is perfect for the Folsom Street Fair and RealBad party for both amenities and location. Great lobby bar to meet up with friends, near MUNI and Bart station. The parking fee seems a little hight at $54 a night but if you use public transportation then this is no problem.
01 October 2013
Rated 5.0 out of 5.0 by Charlestonian Great Stay
Stayed on the 28th floor with great views. Very clean and spacious room. Walked to Giants game. Bellhop and Concierge were attentive, informed and congenial. Would come back to this hotel in future.
01 October 2013
Rated 3.0 out of 5.0 by Colet Good hotel on good location
In spyte of our request a t the time of booking months ago, there was no room with a walk in shower reserved.
The staff have no idea which rooms do have a walk in shower.
We do not need a room for handicapped people but only a room without a tub but a low threshold to the shower. After 3 attemps we had the desired room.
At check in they did not offer us the package deal with parking and breakfast: we accidently found out.
There is no recognition with the fact that we stay 8 nights in the hotel. For instance, no free bottle of water at the day of arrival.
We face this attitude already 4 years when we visit SFO.
We did not experience special attention of the fact that I'm a Platinum member of the Priority club.
After a intercontinental flyght of 11 hours you do not want to be faced with these kind of problems.
30 September 2013
Rated 3.0 out of 5.0 by TechGuest Waited too long to check-in
I like this hotel. It is well-located and modern. I love the sliding doors on the bathrooms, the large screens, and the bedding. The plumbing is very modern, so forget about getting a good shower (water pressure and volume are too low), but other than that it is a pleasant hotel.
I was part of a group deal invited by a large company which was using the hotel heavily. Apparently IHG hotels have the leverage to negotiate low rates that do not give their guests any credit for staying, so my stay, despite suffering the hotel, did not qualify for status. This is a terrible policy by IHG to allow it and no other hotel chain I stay at follows this practice. Even if they do not allocate points or miles, IHG corporate should acknowledge the stay and count it towards status qualification.
29 September 2013
Rated 4.0 out of 5.0 by Philfrance Comfortable hotel
A recently built, comfortable hotel, South of Market in a good location with restaurants nearby. Union Square a 10 minute walk. Good restaurant and bar.
29 September 2013
Rated 5.0 out of 5.0 by Justanyotherjoe The best food of any InterContinental Hotel
My wife and I spent the last 3 nights of our 5 week US vacation in the InterContinental in San Francisco, which we enjoyed immensely. A beautiful and spacious hotel; our room was clean, comfortable and very pleasing; staff were friendly and helpful, all of which is a trademark of InterContinental. Over the last 20 years I have stayed in numerous InterContinental Hotels in the USA, Europe, and Asia and Australia. This hotel is the best one I have stayed in and the reason it stands out from all the other InterContinentals is the fine dining we experienced in its Luce Restaurant and the quality of the room service cuisine. We would not only recommend this hotel to others but also suggest that InterContinental Hotels duplicate this food experience in all its other hotels.
28 September 2013
Rated 5.0 out of 5.0 by Facrimpta Comfortable room with a great view!
We had a lovely weekend celebrating our son's birthday at the Intercontinental. Great location, and a comfortable room. The restaurant was a bit overpriced, but the food was good.
26 September 2013
Rated 4.0 out of 5.0 by eknock007 Great Service
Nothing bad to say really. Was upgraded to a higher level room with a great view (platinum status). The front desk initially assign me to a room that was occupied. The issue was quickly resolved after I ask for a new room. Was sent a fruit basket as a result. Nice touch. Would definitely stay here on my return to SF. A lot to do around the area.
25 September 2013
Rated 5.0 out of 5.0 by AS69 Just perfect
The corner room was fantastic. The bed, the swimming pool and the service were great.
24 September 2013
Rated 5.0 out of 5.0 Terrific views, great location and LUCE restaurant!!!
We had a one night 'date-night' stay, prior to leaving for Asia the next morning. The hotel is located just south of SF center shopping mall and adjacent Moscone West convention center - convenient to access and get to. After staying many times at the W Hotel nearby, I will now choose to stay here since it a more sophisticated and comfortable environment as well. We dined in at the michelin-star LUCE restaurant and had the fabulous tasting menu - Highly recommended if you want to splurge. As with other Intercontinental hotels, the bed was very firm with nice crisp linens. There's also a very nice gym and indoor pool to relax in. Too bad that parking is $57.... park in Mission Street garage for half that price, just adjacent.
24 September 2013
Rated 5.0 out of 5.0 by heitorts Great service!
I was extremely happy with the location, and service of the hotel. The only thing that I was disappointed was not having a shower head in the bathroom. But I'd definitely reccomend the hotel to other people.
23 September 2013
Rated 5.0 out of 5.0 by BigBake Comfortable room, outstanding bed and convenient amenities
First time visit to this property. It was an easy commute on BART between airport and Powell St stop with a short 4 block walk to the hotel. Easy access to restaurants and shopping. The rooms were well-kept, clean and comfortable and the beds were outstanding with high quality pillows. Restaurant and bar were very good with pricing about what you would expect in a quality hotel in San Fran. The fitness center was much better than I expected and had a wide variety of weights and machines. Pool and spa were great. The concierge service was spot on with food recommendations. (Press Club and Amber India are two notables in easy walking distance).
We had some minor hick-ups booking a small meeting room, which worked out just fine. Charges for internet in the meeting room were ridiculous (especially since we were staying at the hotel with free internet and it required you to block the internet in meeting room in order to charge us) so we just connected via our cellular router. Bring your own coffee as well as the charge for coffee for a small group (4) was too high ($100/gal).
Overall, this was an excellent place to do business and any concerns were quickly resolved.
23 September 2013
Rated 4.0 out of 5.0 by rjs324 Great service, bad views
I stayed at this property twice, once for a few nights and then another three nights. We had booked a king junior corner suite, which was supposed to have amazing city views. The first time checking in on vacation, we were on the 18th floor, which had amazing views. The second time, we were on the 11th floor, with no other availability. When we checked in to the same king junior corner suite, we were extremely displeased to have a view of a parking lot and giant AC/heater units from the complex next door. The room was the same price, but had zero views. I would rather have had a room with no views for less price. I think the value for that was not even worth the second stay, would have rather stayed at another property.
I do have to say the staff at the concierge were fantastic in helping book some local excursions, and the gym was very nice with new equipment.
But if you are booking and paying for a king corner suite, be up on a high floor. Otherwise you are wasting your money for an expensive room with horrendous views.
23 September 2013
Rated 4.0 out of 5.0 by gogobear Fun Weekend
I stayed here for the first time for Gay pride. Although the location was great for me I found a few things a little less than optimal. One thing is I have stayed in many places and I do not appreciate that the frig in the room is stocked full of the items the hotel wants to sell leaving little to no room for your own items should you bring anything that needs to be refrigerated. Although I am not on any special diets or medications that require refrigeration I coiuld see this as an issue. The only other thing I would say lacks is that the rooms do not contain microwaves. Many less expensive hotel chains all have microwaves in the rooms.
22 September 2013
Rated 4.0 out of 5.0 by RoaylAmbassador Howard Street is a good Location
The Hotel is Good located in Howard Street! Short ways to cable Car! Subway and Tram. The Lounge has good breakfast and great happy Hour, at Check In they did everything to let you feel comfortable, thank you, was a pleasure
22 September 2013
Rated 5.0 out of 5.0 by Colleen63 very comfortable bed and great service
We had a great stay. Have stayed here at least 5 times. Beautiful hotel!!!
20 September 2013