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  • 1 888 IC HOTELS
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SAN FRANCISCO LUXURY HOTEL RISING ABOVE THE HEART OF THE CITY
Stunning 32 storey views and modern elegance come together at this San Francisco luxury hotel overlooking the Bay Area. Impressive in every detail, Luce, our Michelin-rated restaurant serves New American Cuisine that’s a gastronomic delight. Floor-to-ceiling windows let light flood into luxury suites and 10 spa treatment rooms offer an urban retreat. The hotel is located in San Francisco’s downtown district, with the city’s finest museums and upscale shopping within walking distance.

Guest Reviews

Anywhere Check-In is a simple process that will help you start enjoying your travel earlier.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    This Michelin rated hotel restaurant serving breakfast, lunch and dinner in a sleek, urban setting just off of the main lobby is the stage for arti...
  • Amenities & Services

    Our 24-hour fitness centre offers 2,200 sq ft of space equipped with free-weights, cardio and resistance equipment and an indoor lap pool (6a.m. - ...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental San Francisco

  • 888 Howard Street
  • San Francisco , CA , 94103
  • United States
  • Front Desk +1-415-6166500

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, German, English, Spanish, French, Hindi, Italian, Japanese, Korean, Portuguese, Swahili, Tagalog, Chinese

Pet Policy

Pets allowed with a non refundable 50 dollar fee per night. Pets cannot be left unattended in guest room. Specific rooms only.
Pet Fee $50.00 per night
  • Local Time

    10:09 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 16 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.5 out of 5 by 956 reviewers.
    Rated 1.0 out of 5.0 by Worst InterContinental Brand Stay As a Platinum Ambassador who travels frequently, I have stayed at about 7 InterContinental Hotels and a dozen other IHG Brand Hotels in the last year and this is by far the WORST stay that I have had. First, one of my amenities is a late checkout at 4 p.m. On the day of check out, when I got back to my room at literally 4 p.m. exactly, I saw my room spotlessly cleaned for the next guest that had been waiting at the club lounge since 10 am that morning (was told by the front desk attendant) with housekeeping in the room wrapping things up. All my items had been moved to the corner of the room, all the dirty glasses and amenities had been replaced and cleaned. Words cannot describe how disrespected I felt. I give my loyalty to the InterContinental brand and because someone is waiting for my room, they decide to start cleaning my room before I leave? After my stay, I contacted the director of operations and he tried to excuse the situation saying "I thought you would be happy to see your room cleaned." Besides his unaccommodating attitude, he tried to cover it up saying they deep cleaned the room for me. No, you cleaned the room for the next guest because the previous day, when my room was cleaned, housekeeping never touched my stuff, just cleaned around it. Be honest with your guest, don't lie. Plus, my emails were never answered. After getting the Director of Operation's excuse, I replied and never received an answer. Furthermore, the instant service customer service reps are so unaccommodating. I spoke to Shay and she was so rude. There was a problem during my stay and instead of being sympathetic and trying to help me, she said she could not do anything and that if I wanted to do something, I could go downstairs and ask for a manager. She would not even transfer me to one. The hotel business thrives off of customer satisfaction. Instances like these are inexcusable. I understand that no stay is perfect and hotels have some minimal shortcomings, but to this extent? I am so disappointed to have this hotel be considered part of the InterContinental Brand. Lastly, the staff are not well knowledgeable of the amenities on the property. Some of them gave me false information about the house car service hours, some did not even know it existed. Also, some did not even know the hours to the club lounge. If you are unable to provide the guests with accurate information, guide them to somehow who can. I am very thorough with my reviews because I believe that future guest should know exactly what to expect in coming to a hotel. June 28, 2015
    Rated 5.0 out of 5.0 by pleasant stay I stayed at the InterContinental in June. It was a good stay. The hotel is easily accessible by all means of transport and has good restaurants nearby. Room that I stayed in was very clean. The staff was very polite. June 28, 2015
    Rated 5.0 out of 5.0 by Excellent experience This hotel provided the best comfortable experience I've ever stayed. Highly recommended. June 25, 2015
    • 2015-06-30T09:15:09.628-05:00
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