Rated 3.8 out of 5 by 229
Rated 5.0 out of 5.0 Great customer service and location
Thank you holiday inn for such a good experience . Great customer service, Steve was great front desk. Maybe a full bar fully prepare will be nice and some cleaning at their balconies will be the cherry on top of cake! ;) thank you again for a great stay!
July 3, 2014
Rated 2.0 out of 5.0 by Shower Drain $$$$ Shower Drain/ $$$$
Shower drain didn't work and it was expensive (paid an arm and a leg for room and parking, 3 days over a $1000 bucks, reservation was made in advance). Yeah it is in a great location but, it's noisy and seems too pricey for what you are actually getting.
July 2, 2014
Rated 1.0 out of 5.0 by GAngela Unorganized Place
When I first checked in service was great. Staff was very friendly. They ended up getting rooms mixed up and gave me a room key to someone else's room which was already occupied by a shirtless man asking me what the I was doing in his room!!! Very horrible embarrasing moment. They then said they upgraded me rooms because of this incident but It looked like the same room to me. The bed had black streaks on it looked like someones make-up. The door handle in the bathroom was broken and I let the front desk know and I demanded to speak to the manager who wouldn't come out and he finally did and then accused me of breaking the door handle and said I was lying about the sheets being dirty. I was insulated. I asked for a discount and he said No then he said oh I can give you free parking that really solved the issue NOT!!!
I wont be staying here again.
July 2, 2014
Rated 4.0 out of 5.0 by Awacby Reasonable Holiday Inn
Clean, comfortable but in a rather down at heel end of market street. Reasonable service and good room/hotel cleanliness. Rooms could do with a refresh but serviceable and bathrooms very clean
July 1, 2014
Rated 5.0 out of 5.0 by Theo2681 Convenient
Convenient for work in the Civic Center. Easy access to BART. Comfortable rooms.
June 30, 2014
Rated 4.0 out of 5.0 by ATYW Rooms
The staff was wonderful, the inside of the motel was clean and updated, the room was clean but smelled very stale.
June 26, 2014
Rated 5.0 out of 5.0 by john333 Breakfast Room Staff
We have stayed at this facility: Oct 2006, Jun 2010, Nov 2011,
and June 2014, staying each time about seven days.
Each visit, after Oct 06, we have recognized that the staff during Breakfast were essentially the same individuals, AND they have
remembered us each time from our previous visits!! (I do not consider us to be particularly memorable individuals-just ordinary),
so we are greatly impressed with the ability and interest your staff
has taken to make us, and presumably all other guests, feel welcome.
A few of the staff have told us they have worked with Hilton in San Francisco for 20+ years. I greatly commend your management for assembling, and retaining, such a high quality, professional staff.
June 25, 2014
Rated 3.0 out of 5.0 by Jaykul Scary neighborhood, Slow wifi
The room was fine, I slept fine, and everything (inside) was nice and clean. The problem is:
1) The wireless internet was rather slow, and there was no wired option.
2) The neighborhood and the signs and warnings in the room made me feel a bit unsafe.
June 24, 2014
Rated 4.0 out of 5.0 by Lemogo2014 Exelente ubicacion y servcio exelente
Mi estancia estubo muy bien , buena atención , habitaciones pequeñas pero cómodas , no tienen escritorio ni nevera . La atención de las personas es inmejorable.
June 24, 2014
Rated 2.0 out of 5.0 by SoreBackAfterStay Terrible beds and smelly rooms
The hotel is conveniently located within walking distance to BART. This is the ONLY positive about this hotel. The rooms are not as nice as the lobby or restaurant areas, as far as decor is concerned. The beds are terrible (old, hard mattresses!) and I changed rooms 3 times before I found one that didn't smell. Street noise is bad, hence the "complimentary earplugs" provided for your sleeping pleasure. The earplugs do little to combat the road noise or the chronic HVAC humming! The restaurant is a nice feature but service needs improvement from the kitchen and staff. As a frequent traveler, this was the worst hotel experience I've encountered in a long time!
June 24, 2014
Rated 5.0 out of 5.0 by husky02 Top Hotel in guter Lage
wir waren zu fünft und allen hat es sehr gut gefallen
wir sind im Jahr zwei bis dreimal in USA u. werden dieses Hotel in dem wir vorher schon waren wieder buchen
June 24, 2014
Rated 5.0 out of 5.0 by BizTravellerCanada Great experience!
Staff went above and beyond. I had a very busy schedule and they really bent over backwards to accommodate a series of requests for their help with transportation, amenities, food, etc. Facilities are clean and new, and breakfast was solid. Highly recommended!
June 20, 2014
Rated 3.0 out of 5.0 by CS90 Business trip
Hotel was adequate, nothing to write home about. There was no fridge/mini bar in the room. Outside of hotel felt uncomfortable to walk around.
June 18, 2014
Rated 5.0 out of 5.0 by Chandola Comfortable and well connected to places of interest
My stay was for busines purpose lasting about 5 nights. There was no noise in the room, lighting was good. Hotel has good breakfast facilities.Staff are courtious and caring.Hotel helped access cabs for local travel and had a small gift shop too.
June 17, 2014
Rated 5.0 out of 5.0 by Tulip 21 Extremely friendly and helpful staff at the dining section
The best part of the hotel was that the staff of the restaurant/kitchen of the hotel was really helpful, friendly and cheerful.
The doorman and other staff available at the door were also helpful and jovial.
June 15, 2014
Rated 2.0 out of 5.0 by Business Executive Bad neighborhood and unhelpful staff
Overcharged for my room; price not as agreed. This hotel takes bus loads of foreign tourists and caters to that trade; does not pay much attention to independent business or tourist guests. Lots of street people; public urination; uncomfortable neighborhood.
June 13, 2014
Rated 5.0 out of 5.0 by tmheasley Another Good Visit to SF
I have stay at this Holiday Inn location several times and have always enjoyed my stay.
My only issue with this recent stay was the Cost of Room Service, which I am pretty sure has changed since my last visit. They now add 19% gratuity plus a $4.00 delivery charge.
I can understand a resturant automatically adding a gratuity but this was over the top.
June 11, 2014
Rated 5.0 out of 5.0 by bittersweet68 Clean and comfortable
The hotel is well updated and the beds are clean and comfortable. An airport shuttle is available if booked ahead of time. I wish I had been aware of this. One night we returned from the conference to find the front door closed for cleaning. There was no sign indicating how to enter the hotel. We did not have a car and were not aware of the entrance through the garage. A sign would be appropriate whenever the main entrance is closed. Otherwise, the stay was enjoyable and relaxing.
June 11, 2014
Rated 1.0 out of 5.0 by Frequent Int'l Traveler Very insincere and unprofessional management
Stayed two nights, booked each night separately. The front staff kindly combined them when I checked in, but might forgot canceling the duplication although he promised. So, I was billed both, two nights stay and another one night stay on the same day.
I tried to contact this hotel regarding this issue via email since I am based in oversea, but could NOT get responses at all, even though reminded a few times and, also, contacted via IHG Guest Relations. (I have GOLD status though..) Finally, I could be contacted with the hotel management TWO weeks after my first contact by just saying "your refund was processed.." without mentioning any apologies for the delay and wrong billing, even after a few FURTHER inquires to IHG Guest Relations.
Very insincere and unprofessional this hotel management looks. Due to construction of hotel building and its location (SF Civic Center), it also makes this hotel's atmosphere and experience worse.
Whatever you have higher status, I do not recommend this property if you want to have more than a fair experience of IHG.
June 6, 2014
Rated 5.0 out of 5.0 Great Staff and Location
The front desk staff are very friendly and helpful, great service and location.
May 31, 2014
Rated 5.0 out of 5.0 by Jessiel44 Great staying
The staff concierge Jim was very helpful during my stay.
May 31, 2014
Rated 3.0 out of 5.0 Reasonable
Although I checked out on the 23rd of May, but till now a balance of about $150 is not yet credited to my credit card.
I settled my invoice and don't know why is the delay
Appreciate your assistance
May 30, 2014
Rated 5.0 out of 5.0 by Vacationlover6 Enjoyable Visit
My friends and I had a great time in San Francisco and were pleased with the hotel accomodations. The hotel staff was very friendly and helpful. We were able to grab a taxi outside of the hotel every day and the cleaning staff provided us with great hospitality. I would stay here again. My only complaint would have to be the cost of parking per day. A little steep considering we are paying to stay at the hotel already. My suggestion for the hotel to keep the same income on the parking is to lower the rate for hotel guests and increase the rate for public day users. And a continental breakfast would have been a great addition.
May 29, 2014
Rated 4.0 out of 5.0 Noise was the only issue for me
Everything was great quality, but the rumors about the noise at night are very true. I got accustomed to the city noise after the first night and then everything was great. It was a great value considering all the other hotels near Moscone were running at least twice the price.
May 4, 2014
Rated 5.0 out of 5.0 by ICWUCBob nice facility and fantastic staff
The staff at this facility was more than courteous. The bellman went over the top in finding an Italian restaurant for my wife and I and the restaurant he recommended, Mona Lisa's, was everything he advertised it to be. The wait staff in the restaurant was particularly helpful in facilitating that as a platinum card holder we were afforded the opportunity for discounts on our breakfasts. The room was comfortable and well kept. The security aspects utilized by the hotel provided peace for mind during our stay.
May 1, 2014
Rated 4.0 out of 5.0 by Buffy Great service
ONE OF YOUR EMPLOYEES HAS BEEN GREAT IN HELPING US MAKE RESERVATION IN THE FUTURE. ALWAYS HAVE A SMILE AND IS EVERY PLEASANT. THAT EMPLOYEE IS STEVE
April 21, 2014
Rated 3.0 out of 5.0 by KathyHam My stay in San Fran
Sorry but the air conditioning unit was cutting in and out all the time so sleeping was difficult
No tea making facilities and no fridge was very inconvenient
Marilyn room cleaner was very nice and helpful
Food in restaurant was very average
Bed and pillows were very comfortable
When you walk out of the hotel there are homeless people everywhere which made me very scared and uneasy
Counter Staff and service was very good - it's a shame about its location otherwise good value for money
April 17, 2014
Rated 4.0 out of 5.0 by Pthomas156 Hotel is very nice, but the location is iffy for women on their own
This Holiday Inn has been nicely renovated. The lobby is sleekly beautiful. The rooms are well done. If you book breakfast ahead with your stay, the buffet is only $10, and it's the kind of buffet that eliminates the need for lunch! We especially enjoyed the Chinese porridge, which may be a nod to the Asian tour groups that stay here but we thought was delightful, with the self-serve additions of fresh cilantro, peanuts and scallions. When we were booking, this was the lowest priced HI or HI Express for the time period, so we thought it was a good value. If you are in SF for a convention or to see a show at the Orpheum, it's a great location. However, quite a few homeless folks seem to wander the nearby streets, some selling clothes, etc. on the sidewalks, and while they are not overly aggressive panhandlers, single women might find this off-putting. Along the nearby library, sleeping homeless folks lined the sidewalk. Tho we are well-traveled, we have not been in a US city where so many homeless people are so many places, so perhaps it's what you're used to. I'm sure this must be a problem SF is looking to solve (with compassion, we hope).
April 16, 2014
Rated 3.0 out of 5.0 by Ted H SF Budget Hotel
If you don't mind loud noises, and if you enjoy listening to the conversations in the next room (or if you just like hearing people in the room next to you) then this place is great! If you are looking for a quiet place to get some sleep, then I suggest staying somewhere else.
The rooms are clean and decorated nicely, but this but the hotel still shows its age, and the walls are paper thin. The hotel is conveniently near UN plaza and city center (which means that it is not near the most popular tourist spots) which may be great, depending on what you are in town for.
The staff is average, and the restraunt / bar are only open during limited hours.
April 14, 2014
Rated 4.0 out of 5.0 by Ancient runner SF Rock&Roll Half Marathon
Booked room as out of town participant in SF Rock&Roll half marathon. Location was with in short walk for Start shuttles and finish line. Hotel had no minimum night stay which was perfect for a near local. Hotel was under renovation but still near a variety of dining. Hotel provided earplugs for sleeping...it is a downtown location. Felt like I was in a safe location. Did not get to use hotel fitness as I was running a 13 mile race.
April 10, 2014