Rated 4.0 out of 5 by 778
Rated 1.0 out of 5.0 by Dissapointed2013 Unhappy in San Francisco
The first room we were placed in had a redish crud in the bottom of the tub. when we contacted the front desk they acted like "so what do you want us to do about it. Finally sent some one to make a half hearted attempt to clean the tub. After further complaining, we were moved to a different room. Manager did come by and did make an offer for disc rate. However, we were trying to get cleaned up before we had to leave for an important conference, that didn't happen because of all of the prior messing around. Secondly, when we checked in the bellman encouraged us to use the town car service. Which he arranged for us to use that night (everything went as prommised). Both he and the driver said that if we needed it in the morning all we had to do was call the bellman at the desk. So we did, the morning bellman informed us that we would have to stop by the desk and that we could not make the reservation over the phone.
When we arrived, the bellman acted like we had never talked to him and told us (in a very rude manner) that we weren't entitled to use that service and we should go find a cab! I have never been treated like that in all my years of travel! Having been in the industry in a prior job. If any of my staff would have treated a guest in that manor they would not have been employed very long. Bottom line is this property needs a huge dose of "customer service training"!
February 8, 2013
Rated 2.0 out of 5.0 by Rod52 Jan. 22=24 stay
Parking was $40.00 a day, Third floor room had on sound barrier, 3am garbage truck loading, trucks and buses running all night. Room outdated, everything past the lobby needed an upgrade. The price is the only reason I did'nt give it a poor rating
February 6, 2013
Rated 5.0 out of 5.0 by Fernandos Great customer service
Outstanding customer service, from check in to check out
Very professional and attentive staff ,
February 1, 2013
Rated 4.0 out of 5.0 by JimnCass Nice
My son was home on leave from teh Air Force and we wanted to spend some quality time with him in San Francisco. We decided to stay at the Holiday Inn. It was conveniently located in close walking distance to the wharf, but not too close as to have the homeless population pan handling outside. The staff was very helpful and informative and we didn't have to wait too long for a taxi. The bar was quiet and their selection of liquer could be better, but for a hotel bar it was "ok". Overall it was a nice place to stay overnight and with our limited budget it was a nice place. We do wish they had some free cold bottles of water.
January 29, 2013
Rated 4.0 out of 5.0 by claudo Clean service
I really enjoyed the hotel , very clean and comfortable.
January 26, 2013
Rated 2.0 out of 5.0 by SuzanneD In desperate need of a make-over.
We chose this hotel because of the location. Great access to Fisherman's Wharf and North Beach. However, the place is a little run down. The bathroom is very small and had faux wood wallpaper that was starting to come off the walls. When we took our showers the first morning the water drained very slowly and by the second shower, the water was up to my ankles. When we vacated the room for the day we stopped at the front desk and asked them to fix it. Well, next morning we had the same problem. The folks at the front desk were very pleasant but I don't plan to stay there again until they do some updates!
January 25, 2013
Rated 5.0 out of 5.0 by AuntiKate Just what we needed
We were having a quick overnight visit to SF and were pleased to find this place. Clean quarters, nice bathroom, comfy bed. Only drawbacks (minor) were bland room decor and lobby restaurant was shut down by noon, not even a coffee station.
January 24, 2013
Rated 4.0 out of 5.0 by Brazilian Great Stay In San Francisco
Enjoyed the high service quality and friendliness of staff both in room as front desk. Very helpful people wishing to satisfy and an honest, clean and relaxed stay. We trully would return in the future as we did this time (our second stay).
January 24, 2013
Rated 5.0 out of 5.0 by pg15 great location, comfortable rooms
The staff was very friendly and accomodating. You can't beat the location. The rooms were clean and very comfortable
January 23, 2013
Rated 4.0 out of 5.0 by Kanga Great Stay
Great location! Friendly and informative staff. Room was clean and comfortable. Thank you very much for a pleasant stay.
We were able to leave our car after we checked out until 5pm, so we could go to Alcatraz.
January 22, 2013
Rated 4.0 out of 5.0 by AandM Good stay, parking expensive
Fabulous location, great service from all staff and felt like a valued customer.
There was a parking charge of $45 per night which we thought was way over priced, but what can you do once you have already booked to stay there? Be aware of this if you are booking!
January 20, 2013
Rated 4.0 out of 5.0 by Chavez12 love the location
I loved being able to walk to fisherman's wharf/pier 39 or to nearby public transportation
January 20, 2013
Rated 4.0 out of 5.0 by elmarkillos elmarkillos
You neeed to go to this holiday inn hotel in san francisco. Nice people,clean rooms,safe and best of all, friendly staff. Did I said great price for you stay. Go there, you won't regret it.
January 16, 2013
Rated 4.0 out of 5.0 by mebboss12 parking situation
We stayed New Year's Eve and following day. We were assured parking available (and not cheap). We could not find a parking spot when we arrived after our concert. I think people that were not staying there were also parked there. Possibly a closer look at who is parking would be wise.
Otherwise; ALL the staff was truly friendly and helpful. The room was clean, bed comfortable and the location perfect. We didn't even drive our second day there. We would stay again. Maybe not on a holiday though?
January 10, 2013
Rated 3.0 out of 5.0 by gimaoka New Years vacation.
I recently stayed at this hotel from Dec 29th, 2012 through the 3rd of January. The front desk staff were very polite and helpful, along with all other staff members encountered. The overall property, location, and value are average. The reason I gave a couple of one star ratings were due to experiences my family and I had on the nights of December 31st and January 1st. We returned to our hotel from watching the fireworks to a room on the 4th floor that wreaked an incredibly strong odor of Marijuana. I immediately called the front desk to report this. Moments later a security officer arrived and merely stated that not only is it the fourth floor, but the fifth floor as well. No further investigation or efforts were made to remedy the situation. We were not offered another room somewhere else in the hotel. We were actually told that we could "step outside" for some fresh air if it was to strong. Due to this incident happening two nights in a row, I would highly discourage any future families from staying at your location. I do hope that you take swift action to correct any problems like these that arise in the future.
January 8, 2013
Rated 4.0 out of 5.0 by Toey Good Location!
This hotel locates in the good location close to cable car, Pier 39 and shopping street. But this hotel charged a lot for parking if you come try not to drive because you can go to anywhere easier by public transportation which cheaper than the parking fee. We went there by car because we had a road trip from another state. Besides parking fee, the parking and our room was in different building which close by about next street but imagine how inconvenient to carry stuff from the parking to the next building (had to cross the street and walked around the corner due to the parking entrance was not close to the other building).
January 7, 2013
Rated 3.0 out of 5.0 by Sami53 Good Service, but didn't like being at the satellite rooms
The staff were all excellent, but having to stay in the satellite rooms across the street (by Denny's) was kind of a hassle. The front desk staff at both sites were very good, but the front desk was closed during the second half of out visit so it was more difficult to deal with some issues we had.
January 7, 2013
Rated 4.0 out of 5.0 by Bonehead Great location, great service
Spent 5 nights over New Years. Great location for tourist attractions. Walking distance to Fisherman's Wharf, Alcatraz Tours, North Beach, and Chinatown. Clean, quiet room. View of the back alley not so great.
Perks - As Priority Club members we got a free mini-fridge for the room. Very nice. Covered parking was convenient.
Only con - The wi-fi in the room was so slow it was useless for anything except plain text. Any site that used Flash or PDFs was unviewable. I had to give up looking restaurants on my laptop and resort to my old 3G flip-phone.
January 7, 2013
Rated 5.0 out of 5.0 by muk003 great service & location
Pleasantly surprised to find that this was a full-service hotel -- bell-hop, doorman, concierge, etc. Full restaurant, so presume room service available, but didn't check into it. Staff was all very helpful and pleasant during our stay (Christmas Day through New Years' Eve Day#. Concierge was especially great/ helpful, and gave us a few good off-the-beaten path food recommendations. Location very convenient #walking distance# to Fisherman's Wharf/ Pier attractions. For access to the rest of the city Muni #bus/ streetcar# stops are also very convenient #same block bus stop; F-car is just a couple blocks away#! Highly recommend booking here for your SanFran adventure!
January 7, 2013
Rated 4.0 out of 5.0 by Meme57 Excellent Location!!!
Heart of Fisherman's wharf.....walking distance to pier 39 and many more attractions. Only ate once at the hotel for a breakfast buffet. The food was good but price was too high. There are a lot of restaurants much better and close to the hotel. Each night though, I had Internet problems with no connection or slow internet out of the 6 nights at the hotel I had to use tech support 3 of the nights just to get on line. So I would not recommend this hotel for any Business travel...only vacation.
January 6, 2013
Rated 2.0 out of 5.0 by pstancer Looking tired.
Spent New Year's Eve here on points. Since we last did this two years ago the hotel rooms are looking increasingly tired. For some strange reason they have disconnected all the room internet sockets, but the WIFI signal is practically non-existent. I've spent almost 6 months in IHG hotels this year and this is the worst experience by far.
Saying that, it is a great location, which is the only reason it continues to survive in its current state.
The bar and food facilities were always closed. Remember this is a Holiday Inn, not a Holiday Inn Express. I expect better (and usually get it).
If you're here as a tourist it's ideal, situated at the end of Fisherman's Wharf. If you're here on business forget it. You might as well stay in the HI Express down the road. At least you will get a some food.
January 6, 2013
Rated 2.0 out of 5.0 by JeFO Noise room, poor maintainance of common areas.
Noise cancelling windows are not good, or do not exist.
Common areas, like guest laundry, are poorly maintained.
January 6, 2013
Rated 2.0 out of 5.0 by Nic63 Not the best experience
Room 150 had a view of the garbage bins, these were emptied every morning between 4 and 5 am....... Nice alarm clock....
First night went to restaurant itch two kids at 8pm....told they had run out of fries.....
Good location but with other choices in the area I would recommend them not here....
January 5, 2013
Rated 2.0 out of 5.0 by Iainse Tired hotel - Great location
Whilst the hotel is in a great location for Fisherman's Wharf, it is showing signs that it is long overdue renovation and basic upgrades.
Pros - location and staff
- The Wifi is unusable. It seems that this issue has been going on for months. Having to go to a local cafe just to download a small email is unacceptable. This should now be considered a standard item at a quality hotel
- The room suffered from a lack of sound proofing. You should not be able to hear people by the lift at 3 in the morning
- bathroom showed signs of age. The shower leaked and you could hear noise from the adjacent bathroom
- The room overall needs a refit. It can easily be seen by multi-way power adapters being used due to the lack of enough sockets to power standard items such as clock radios.
January 5, 2013
Rated 5.0 out of 5.0 by Lalara My Vacation
My Family and I enjoyed staying in this hotel because the location was perfect. It was just minutes away from almost everything that San Francisco does offer.
January 4, 2013
Rated 2.0 out of 5.0 by Yosemitesam Good service but property in ok condition
Location and service was good for my stay. The rooms need attention. Lost power sometime during the first night and the sink will not drain. Maintence corrected the electrical problem but not the drain. The 2nd morning the shower borke so no shower. Since I was checking out nobody really cared about these little problems.
January 2, 2013
Rated 5.0 out of 5.0 by Annie222 great location, great staff
For Fisherman's wharf area, in San Francisco, the price was very reasonable. It was walking distance to restaurants and activities. Staff was super friendly and helpful. Parking was a bit pricey, but so is every parking in San Francisco and considering we could leave the car there until the following night, it was a great value. We also had in and out access which was great. Would definitely stay there again.
January 2, 2013
Rated 5.0 out of 5.0 by Douglas10 Location is the best thing about this hotel
Location, location, location. We had a wonderful vacation in San
Francisco. Did research before selecting this hotel. Reviewed the reviews and found them helpful but caution urged when you read the negative ones. They seem to be unwarranted in my opinion. San Francisco is an expensive destination. Stay away if you are a penny pincher. Expect high prices and be prepared for the sticker shock. You'll enjoy your visit much more if you don't concentrate on the price tags. Muni passes are a great value. We purchased them. They let you ride the trolleys, street cars and bus as often as you want. One-day or three-day passes can be purchased from Walgreen's just around the corner. I also highly recommend for breakfast Pompinos. It is located right across Columbus St. from the Holiday Inn. Best pancake I have ever had ($7.50# and their Corned Beef Hash was wonderful #$9.50). Hot Chocolate was great! Hope this helps. Oh if you plan on driving you own vehicle there will be tons of NO LEFT TURN signs. Be patience and make three rights to back to the direction you wanted to turn in the first place.
December 19, 2012
Rated 5.0 out of 5.0 by PAMALA Picky!!
From the making of reservations to check-out...everything was fantastic. Convenience to the wharf is perfect. Ghirardelli and trolley rides very close. Nice little Irish Pub, Fiddlers Green, right across the street. The Cannery with-in walking distance also. Clean and friendly. Will stay again and again. Visit was just to short! Thank you!!
December 18, 2012
Rated 4.0 out of 5.0 by Feelix Great location
Can always count on a pleasurable stay. Everything is close by, walking or transit.
December 15, 2012