Rated 4.2 out of 5 by 424
Rated 2.0 out of 5.0 by disappointedwstay Cold showers, no apology
I've stayed at this hotel several times before and thought it reasonably priced for the level of amenities. My most recent stay however was quite disappointing. I called for extra pillows that were never delivered. The lunch staff was clearly overwhelmed. My husband was in the shower when the water suddenly became icy cold. He moved out of the main spray, expecting it to warm back up again. After 2-3 minutes of ice water, I called the front desk. I was told that they hadn't expected so many people to shower at once(?!!) and that the engineer would adjust things shortly. We did eventually get enough warm water to thaw out my husband. I found it particularly disappointing that the desk clerk didn't call back, we didn't hear from a manager and we were paying a higher room rate than we'd previously paid for this hotel.
November 21, 2013
Rated 5.0 out of 5.0 by jeejee Awesome and friendly staff!
Awesome location of the hotel, little further out of the city center, but walking distance (20-30min). Next door to WholeFoods and last stop of the California Line Cable Car. You should definitely get a 7 day munipass for $28 in the local hotel shop. You can reserve your shuttle for $14 to SFO (cab is more like $60). All in all - great hotel!
November 19, 2013
Rated 5.0 out of 5.0 by iphilk Above and Beyond
Housekeeping always reliable
Convenient Location close to everything
Overall pretty happy with my stay at holiday inn
November 18, 2013
Rated 4.0 out of 5.0 by Hananokasan We love to stay at this hotel!
My husband and I love to stay at San Francisco Golden Gateaway hotel since last time of our visit to San Francisco.
The location is perfect ! because "California line"(Cable car) is just right out side of the hotel and there are many nice restaurants near the hotel.
Most of the hotel staff are friendly and helpful (Unfortunately, I was upset by a lady at front desk when I asked to make change.she totally looked grumpy and never say "your welcome" to my "Thank you").
We will stay at this hotel the next time of our visit.
Thank you for your hospitality.
November 18, 2013
Rated 5.0 out of 5.0 by travelingmom2 Treats Platinum guest really well
We enjoyed everything about this hotel for our business & leisure visit to SF. They treated us very special with an upgraded beautiful corner room and extra perks like a nightcap.
The rooms are updated, comfortable, quiet and right on a cable car line and major bus line. If you are arriving from the east coast a room facing east towards the bay lets you wake up to a beautiful sunrise. Very special
November 17, 2013
Rated 4.0 out of 5.0 by 65Beta Great location
This property is in a great, centrally located location with excellent access to both busses and a cable car terminus (it's just around the corner on Washington St.). With MUNI passes, one can get to virtually anywhere and everywhere in the city one would wish to go--including to the BART lines for further travels as well as the ferry terminals to go over to Tiburon (Sam's Anchor Bar--yea!!) and Sausalito (see the Dr. Seuss artwork in the Petri's Fine Arts gallery). Also, if you're a meat eater, don't miss the House of Prime Rib located about a 10 minute walk away north on Van Ness.
November 17, 2013
Rated 5.0 out of 5.0 by BeeEmm Fantastic stay
Unique location with spectacular view from the room over the city and bay. Walking distance to Union Square or Fisherman's Warf.
Excellent service from all staff. Spacious rooms.
November 17, 2013
Rated 5.0 out of 5.0 by Tumnus Great room , great staff
Great room (newly renovated) with an incredible panoramic view of SF Bay and Oakland Bay! The friendly and professional staff could not have been more welcoming! Thanks for a great weekend stay!
November 16, 2013
Rated 4.0 out of 5.0 by Bacaroo Good but a bit too noisy
Overall a good stay with this hotel. Street noise is rather too penetrating and disrupted sleep with window already shut tight .
Calls to front desk did take long to get response.
November 16, 2013
Rated 4.0 out of 5.0 by WhiteRabbit Good-Average Stay
I stay at the "Golden Gateway" for business and usually have no issues. However, my last stay they put me in a two double bed room that reeked of cigarette smoke. What I don't understand is why the maid didn't notice and try to cover up the stench. There are only two employees at the front desk that I like to deal with. The rest of the staff is mediocre at best. If your looking for a great value the Holiday Inn Golden Gateway has some of the best rates. What you save in good prices sometimes comes back to haunt you in other ways.
Overall decent hotel for the price.
November 14, 2013
Rated 2.0 out of 5.0 by travelers1 let me breathe. No fresh air available in the room.
The windows are now sealed shut "for your safety". This is what I was told by the helpful person at the desk when I asked how I could rid the room of heavy paint fumes.
At one time the windows opened. This is evident by the design of the track. Now however they have been sealed.
Are we now to consider ourselves more suicidal than when we were younger? or is the chance of a "bad" person to climb 16 stories up the outside of the building to enter and steal my toothbrush greater than in the past? (there is a safe in the room) to safeguard my valuables, such as they are.
I was told to "turn on the air conditioner. Why would I want to "condition" the terrible air which was recycled, not exchanged or filtered for fresh? San Francisco is blessed with good air from the Pacific, a decent breeze can flush air heavy with fumes...FUMES.. from paint and new construction.
The assumption I must draw is that the Holiday Inn group believes the chances I might hurl myself from the window or do a criminal act outweigh my discomfort from sleeping poorly because of an energy consuming noisy device that does not clean poor quality air...The carpet was clean, new and still outgassing as new synthetic carpet does.
Thank you for taking such good care of me because evidently I am considered by the wise and benevolent corporation incapable of doing so for myself.
However I am able to generate sufficient capital to gain entry to their hallowed halls, after which I don't matter...GOT YOUR MONEY, NOW LEAVE PLEASE...Sound familiar?
Incidentally please put decent coffee in the room, I will pay the additional seven cents to cover the cost or should I bring my own with me in a tool box to open the window?
WHY DO YOU HAVE THE RIGHT TO "MODIFY" MY REVIEW?
November 13, 2013
Rated 5.0 out of 5.0 by Dbone1d Awesome Stay and Tremendous Staff!
I had such a great stay at this hotel. No complaints at all. Just wish I had longer to hang out. Great location. Quiet , comfortable room and your staff are beyond friendly, pleasant and helpful. So nice to experience that type of friendliness and warmth in a place of business such as this. Keep up the great work and I Iook forward to another stay soon!
November 13, 2013
Rated 5.0 out of 5.0 by juliett Met and went past my expectations.
Everything I asked for was delivered. I enjoyed my stay and would return there if the occasion comes up.
November 12, 2013
Rated 4.0 out of 5.0 by WindyCityCowboy Good value
Comfortable clean centrally-located hotel.
Very friendly staff.
Restaurant needs better food quality and options though
November 7, 2013
Rated 2.0 out of 5.0 by pylt Far too noisy, and few/no vegan/healthy menu options
While the staff tries very hard to serve their guests, the hotel itself has only a half-complete feel to it renovation. Both the windows and the HVAC units appear to be straight out of the 70's, and it shows: the remarkably noisy heaters and street noise that passes through unimpeded into the rooms makes sleep difficult.
Lastly, the restaurant menu choices appear to favor remarkably poor food choices with little or nothing for vegans that prefer to avoid the dozens of diseases that come from consuming animal flesh.
Sadly, a poor example of what a Holiday Inn should be. I hope the management finishes the renovation correctly, and soon.
November 6, 2013
Rated 5.0 out of 5.0 by Cindy73 Excellent Hotel
Very clean, friendly staff, good location, and excellent room layout. Concierge staff very friendly and helpful. Highly recommended. First choice for future trips to San Francisco.
November 6, 2013
Rated 5.0 out of 5.0 by Jenny26 Spectacular View
We were on the 23rd floor on the corner of the building and the view was spectacular. This was an expensive room but it was worth it and very comfortable. We were close to our daughter who lives on Nob Hill and they were just married on Saturday night in Sonoma. The location was perfect. We were very pleased with our stay.
November 3, 2013
Rated 5.0 out of 5.0 by Amydt Excellent service, convenient location, stunning views
Very friendly staff. At check-in, "Baker" was very helpful and friendly, and made us feel at home. Room was always clean and had everything that we needed. The view and location are perfect for first time visitors
November 1, 2013
Rated 5.0 out of 5.0 by Rose99 Great Service, comfortable bed and great view!
This is the first time we stayed at the Holiday Inn Golden Gate and we were pleasantly surprised. Beautiful room, great view and very friendly staff! Next time we visit family in San Francisco we will stay there again!
October 30, 2013
Rated 4.0 out of 5.0 by mef623 Nice hotel for the price
Nice hotel for the price. As a Platinum, I was upgraded to the 25th floor with a great view of the city. Location is just okay, depending on where you want to be in the city. Added bonus of cable car turnaround right outside the hotel.
All staff was friendly, particularly Anthony at the front desk.
October 25, 2013
Rated 5.0 out of 5.0 by Holidayingduo Good position, excellent bed and services
Found the hotel to be on the Tram line which made transportation very easy. Extremely comfortable room/bed and coffee machine first class and easy to use ! Did not use the pool facilities. Would stay again and recommend. Did not recognise UK IHG Priority Card Member and therefore no points !
October 22, 2013
Rated 4.0 out of 5.0 by pakeman nice stay
lots of eating place nean by from high end to cheap.. transportation close by.... hotel bar need to open earlier then 4:30 pm
October 21, 2013
Rated 4.0 out of 5.0 by BilMar Convenient location, friendly staff, good value
Clean & comfortable room. Excellent view of the SF bay fm the 26th floor room. Slight mix up on our request for early arrival inadvertantly noted as a late arrival and therefore had a rather extensive wait b4 gaining access to the room. However, in view of the room we did get, in retrospect the wait was somewhat more tolerable. In that regard, we want to especially acknowledge and thank Anthony at the front desk. Also, the maid service was excellent.
October 20, 2013
Rated 5.0 out of 5.0 by Billie7 Incredible service, great rooms, perfect location
This hotel has the best service I've ever received anywhere. We've been staying at this hotel for the past 5 years, and they've never let us down. Their employees could teach customer service.
October 16, 2013
Rated 5.0 out of 5.0 by haluska Our San Francisco Experience
What a hotel!! We truly enjoyed our stay for 3 nights while we toured San Francisco. The best part of our room on the 26th floor was the spectacular view! The corner room was awesome! Our room was beautifully furnished and clean. The staff was friendly and helpful. The shop on the main floor provided good tips for our tours and transportation. We were able to rent a car with ease for the remainder of our California adventure. Lastly, we were able to print our boarding passes for your flight home right in the hotel. I highly recommend this beautiful hotel!
October 15, 2013
Rated 4.0 out of 5.0 by yokohama a bit dusty around the edges
I think a crevice tool needs to be used on the carpets. It seems there is about an inch of carpet from wall that doesn't get vacuumed up. The rest of the carpet is vacuumed, just not closest to the baseboard which means accumulated detritus.
October 13, 2013
Rated 5.0 out of 5.0 by DaniCH Perfect to be in San Francisco
Nice, friendly Staff, perfect Location to discover the City (the Cable Station "California Street" to the Market street is just arround the Corner. Nice and clean room (we where at the 25th floor) with a great overview. Good breakfast with nice staff there too ... all in all very perfect stay!
October 10, 2013
Rated 3.0 out of 5.0 by ThorPrez Thin walls, cramped room
If I had visited this hotel prior to booking a conference here for my international group, I would have found a different property. When I first arrived, the hotel seemed nice enough, albeit the service was less than desirable. Within 5 minutes of checking into my room, I could hear talking in the hall, quite loudly from inside my room, beside the bed. Since I was very close to the elevator, I was concerned with late night noise from returning guests. I called the front desk, asking for a different room and was met with a sarcastic response. I ended up keeping the room because I was not guaranteed that any other room would be quieter. They did promise me ear plugs, which took them hours to deliver. To their defense, they did bring a tray, with an eye mask, chocolate covered strawberries and a bottle of wine. I am not sure if they were truly apologetic for their lack of customer service, or they realized that I was a meeting planner. We also had a conference attendee travel from Japan for our conference and they lost his reservation and bumbled that too.
I would not recommend this hotel for conferences.
October 9, 2013
Rated 4.0 out of 5.0 by tracelc Great location and very nice room
We stayed in the King executive room with a corner window with NW view of the city and the bay. It was lovely! The price was average to high for this city and location, but the price was pretty good for this room. It felt luxurious to be there.
Great bed and pillows, clean and well stocked bathroom, great tv and accommodations. We really enjoyed our room.
Having available parking is also great but it was pricey at $40/night. This is SF though, so we expected to pay for it and it was very nice not to have to worry about parking down the street or worrying about street parking.
The location is great because within a 2-3 block radius there are numerous bars and restaurants. Perfect for our overnight couple night getting away from the kids and enjoying an evening in the city.
We did not use the pool or restaurant but had a drink in the bar. There was happy hour on the weekend so that was nice. The hotel gift shop was also very nice. I live in the bay area and saw lots of things I wanted to get for family.
The best part of the staff were the cleaning women. We ran into them multiple times getting into and out of the elevators and they were so nice to us. Gave us a warm greeting each time.
October 9, 2013
Rated 5.0 out of 5.0 by lilchicksa excellent staff
the staff is excellent. they were all professional and accomodating, from the manager of rooms to housekeeping and the bartender and wait staff.
October 9, 2013