Rated 4.2 out of 5 by 71
Rated 4.0 out of 5.0 by Ollacs Great experience except in the ALFREDO TRATTORIA ITALIANA
The hotel is really nice. It was beautifully decorated and very clean. The spa is great and the pricing for everything is reasonable. The staff at the hotel was very gracious for the most part.
I think the landscaping could be a lot better especially on the back of the property where you can see cell phone towers and utility lines. Tall trees or a living wall back there would be great so you could just see the beautiful mountain tops and the sky. The pool area is quite nice but whomever sites the newer building did a disservice to the hotel because the pool only gets sun for 1/2 a day. Also, hotel workers should not be allowed to sleep at the pool.
The rooms were awesome! My stay would have been better if housekeeping would have brought new washcloths everyday along with the towels. Also, the TV in the living room did not always work for some reason.
We ate at the Market for most of our stay with no problems. The service was great and the food delicious. The Trattoria however was a huge disappointment. We waited 10 minutes to be seated while the manager did not acknowledge us and took his sweet time setting a table for another party of four. Once we were seated the manager ignored us. The server was not welcoming and the service was very slow. We witnessed a couple from another table get up and leave because of slow service. When we ordered the server was not accommodating. He said they could not do a side salad because it was not on the menu but we saw side salads being served to a large party on the patio. Why the kitchen could not make one more was confusing to me. When the caprese salad came the tomatoes were green and not ripe at all. The presentation was horrible. It looked like a fungus was growing on the plate. By this time we had had enough and we decided to leave after the manager made a bunch of excuses for the bad service and poor food quality. We went straight to The Market again where we had a good food and great service.
One more thing. There should be more tours offered. We found that other hotels offered more extensive tours than the Intercontinental.
I hope this helps.
28 February 2014
Rated 5.0 out of 5.0 by jskny Another comfortable overnight stay
The third time we have stayed at the Intercontinental in San Jose & a totally relaxing stay on all occasions. A delicious, varied breakfast on the terrace before, this time, relaxing by the pool before an onward transfer.
The staff are very professional but equally friendly & knowledgeable, a wonderful hotel. Beds supremely comfortable & the room spotless.
21 February 2014
Rated 5.0 out of 5.0 by Kallie 51 Market cafe
We thoroughly enjoyed our visit to your hotel as well as the resturants. Great experience !
20 February 2014
Rated 4.0 out of 5.0 by Pashmina Good service; great restaurants; pool could be enhanced
The Real is a lovely property in San Jose, with lots of space. The food choices are incredible--we liked the Market for its festive appeal, space, light, and menu variety.
The pool area is very nice but it would be better to have one pool as a swimming pool, in addition to the lounging pool.
17 February 2014
Rated 4.0 out of 5.0 by Valgatalopez Sin wifi en el cuarto
Por ser socio IHG recibi el beneficio del wifi free, sin embargo durante mi estadia en el hotel no pude conectarme al internet y fue una molestia total, no pudieron solicionarlo a nivel del personal del hotel e hicieron que fuera yo quien hablara con su proveedor externo y ni asi se arreglo el problema.
15 February 2014
Rated 5.0 out of 5.0 by jorfer very nice place, great service
it is a nice property, the second floor is great, although the room view was not that nice, i would prefer to have the second floor on a upper floor.
12 February 2014
Rated 5.0 out of 5.0 by GuestfromChicago77 Great Hotel, Cold Pool
Great hotel with omfortable rooms. Good beds, good sleep. Convenient location next to Multi-plaza Mall on the outskirts of San Jose. It's an $18 taxi ride each way for 20 minute ride to downtown San Jose.
I like the architecture very much and the musicians in lobby.
I love to swim, but I don't like swimming here too much.
The hotel would be perfect if:
1-if the water in pool was heated (water is very cold in winter), and
2-if there was a lap pool in a more private location, not in front of all the restaurants, and-
3-if there were Fed Ex and DHL envelopes available
10 February 2014
Rated 5.0 out of 5.0 by Mlittle Wonderful, as always
We stayed at in the Tower in the San Jose, Costa Rica hotel. The highlights where the soft bed with crisp sheets and the complementary appetizers and breakfast. The staff are what really makes the experience special and everyone was professional and knowledgeable but exceptionally warm at the same time. A perfect combination.
09 February 2014