Rated 4.1 out of 5 by 56
Rated 4.0 out of 5.0 by JEAN0509 Sin frutas ni agua
Aunque iba en viaje de trabajo, la estadía fue muy buena. Sin embargo, no coloco excelente en todos los aspectos porque aunque mi reserva tenía mi número de IHG rewards previo a mi llegada, aparentemente no estaba señalada como Ambassador. Me dieron una habitación en la torre ejecutiva, sin embargo, y aunque me dijeron que "disculpara" y que me enviarían el agua y la fruta a la habitación, en los 3 días nunca llegó. Adicional, recomiendo que le recuerden los beneficios de Ambassador al realizar check-in [a mí no me lo recordaron] y así uno poder asegurarse de utilizar o no de estos beneficios.
De todos modos, es un hotel muy lindo y confortable pero pueden mejorar para quienes somos Ambassador.
01 October 2013
Rated 5.0 out of 5.0 by Aldo64 Confortable Bed and Great Service
Comfortable beds and great service and very professional staff.
23 September 2013
Rated 5.0 out of 5.0 by smelted11 5 star all the way!!
Fantastic stay for a week. Bed was best ever!!!. My room was quiet, comfortable, and spotless. Staff was considerate and helpful. Loved the walkway to the mall. Some of the warmest swimming pools I ever enjoyed.
13 September 2013
Rated 4.0 out of 5.0 by Arno60 Bathroom
I always enjoy my stay at this hotel, but this time I was not told that a handicapped room (bathroom) was given to me. Unfortunately I found it out late at night when I decided to take a shower, by them I already unpacked all of my things (and it was too late t night). The shower after it is used flooded the toilet area so it was not accessible, unless I want to get wet. Other that that, the rest was good as usual.
03 September 2013
Rated 5.0 out of 5.0 by Cathy0805 Excellent as always but....
Real Intercontinental is the one and only hotel that I stay when I am in San Jose! The Club a tower offers an exceptional value for all the extras that you receive! Staff is super friendly and curious!
Just this time around, I must have eaten something not so good and got the stomach but! I had it the entire time of my visit plus a few days after!
31 August 2013
Rated 5.0 out of 5.0 by JulioR Great Stay
This hotel is an excellent option to stay in San Jose. Well located with excellent amenities and environment.
23 August 2013
Rated 5.0 out of 5.0 by andyb80 Great experience
Nice and comfortable, helpful staff.
The parking lot was kind of messy though, valet parking or some other organizational strategy should be sought.
16 August 2013
Rated 1.0 out of 5.0 by sfe4964 Not so great
Choose another place - they didn't even give points or miles as this isn't a great place.
15 August 2013
Rated 5.0 out of 5.0 by chperu Great value for the quality
Every time I come to San Jose, I always stay at this Hotel. The fact that I belong to the ambassador club makes a big difference. Service is very good and staff friendly. Great spa and very good quality and comfort of rooms. Great restaurants.
14 August 2013
Rated 2.0 out of 5.0 by VisitorNYC Nice hotel but issues with Front Desk Staff
This hotel is a quite nice one with very nice rooms, on-site restaurants and a very good leasure area. Unfortunately, the front-desk staff is not well trainned: I had an awful experience myself. I needed my room key to be re-programmed (and in a rush)... I had to wait for about 20 minutes on the same line as people doing check-out, as the front desk employees would not take care of my key need (a 10-second task) if I was not on the same line as everybody else, and they have only one line for all people.... And for the premium price I paid vs. other hotels in San Jose, I'd expect a decent service (at least). I will not come back to this hotel again.
14 August 2013
Rated 5.0 out of 5.0 by AFCC Confortable rooms, great gym
I travel frequently to CR and I always stay in the Intercontinental in spite of having friends who offer me their hospitality.
What makes a big difference to me is the access to a good gym. The Intercontinental has that and more, with state of the art equipment, sauna and steam rooms.
The bedrooms at the Club level are spacious, and the staff very attentive.
13 August 2013
Rated 4.0 out of 5.0 by simcoron Very nice, but parking is becoming difficult
One of my favorite IHG properties, consistent quality and service. However, the hotel is also popular for meetings and social events. Several times I have had to ask for assistance to find a parking spot. Most recently a large wedding consumed all spaces. I was told to go to valet parking, who insisted I pay the valet parking fee. Parking accommodations should be made for registered guests .
10 August 2013
Rated 5.0 out of 5.0 by Chuck25 25th Wedding Anniversary
We recently returned from Costa Rica , celebrating our 25th Wedding Anniversary.
I've been a frequent visitor to Costa Rica for many years, and could not think of a better hotel in San Jose.
The staff as usual was excellent, the rooms super clean and comfortable.
Although there are many new hotels that have recently opened in Escazu, none compare to the Real San Jose. Simply the best!
23 July 2013
Rated 5.0 out of 5.0 by domjbs Excellent Service & Beautiful Facilities
Was there on a business trip from the US and had a major problem with a delivery. The staff worked extremely hard to get it corrected and were very friendly and attentive.
My biggest regret was not getting to use the pool - beautiful!
22 July 2013
Rated 3.0 out of 5.0 Dropped the ball with the mini bar service
I am a frequent client of this venue. I love the rooms, the facilities, mostly the SPA. The staff is friendly and attentive. However during my last visit, I took a suite and was there for 16 nights. During those 16 days the mini-bar was refilled only ONE TIME. I called frequently asking my mini-bar to be refilled, with no luck. They put up the excuse that the "do not disturb sign" was on the door. This was merely an excuse, if not, how come the housekeeper was able to fix the room every single day?
Besides this, you have to do something with the TV entertainment system. It is not the same as other IHG hotels, you have to settle for local TV, and the movie channels are mostly in Spanish.
29 June 2013
Rated 5.0 out of 5.0 by Crock Crock
Everything was wonderful. Especially the beds, there the best I have ever experienced.
23 June 2013
Rated 2.0 out of 5.0 by Denise21 This wasnt an Intercontinental averages stay
Hello, I am a Gold Ambassador member and I hate to mention that this stay in Costa Rica was really challenging:
Air conditioner temp timer didnt work, could not be fixed
TV remote broken
Room courtain fell
Towels with holes
Bed sheets with spots
Bathroom mirror with burned lamps
Did not get this time my ambassador amenity
I reported all this to the hotel personnel, some got fixed and some did not.
The last morning I stayed, it appears that the maid got mad after my complaints and moved the shower to point directly at me when I openned the door, I did not notice this. I decided to turn the water on to let the water get warm a little bit before entering the shower, but instead, the shower got me soaking wet still withbmy pajamas on and fhe bathroom got floaded. Terrible. I also reported this to the hotel personnel.
14 June 2013
Rated 2.0 out of 5.0 by Camilo Bad hotel /extremely overpriced
This is probably the best option you have in SJO and is one of the worst hotels i've stayed in. Rains and internet is gone, no decent explanation from staff and you are on your own.
Main restaurant service on the lowest end too.
Room smells like humid, toilet won't flush.
05 June 2013
Rated 4.0 out of 5.0 by Anemont Here for business
The Internet services at the executive tower is very poor. I'm often in San Jose on business and it is frustrating that the Internet connection is so bad. I could not work from my room
27 April 2013
Rated 4.0 out of 5.0 by AZAR POOR BREAKFAST
The breakfast at the new tower is extremely mediocre. I regret accepting the upgrade proposal, since the breakfast at The Market is much better.
24 April 2013
Rated 5.0 out of 5.0 by RobertCR35 Take advantage of the best weekend rate
I stayed 1 night on weekend taking advantage of the best weekend rate. Even though I booked a room in the Executive Floor, I was gladly surprised when I checked in since I got a Junior Suite as part of the benefits of my Gold Ambassador membership.
The room had a very spacious living room with a sofa and 2 chairs. The bedroom was separated by a 2 doors and the bathroom was really beautiful. It had a tub, 2 lavatories, and a separate shower. Tha bathroom area was spacious and with a very pleasant interior design.
Additionally, I received a 60-min massage as part of the rate which was extremely relaxing. Simple but very effective.
There's just one thing I particularly dislike about this hotel. The swimming pool is part of the view of all the restaurants, which could be a bit uncomfortable to enjoy since many executives or families go to dine to this hotel regardless they are not staying at this hotel. This is the reason why I rated with 4 stars in Room and Comfort category.
The mall in front of the hotel is very big. Prices are high though.
12 April 2013
Rated 5.0 out of 5.0 by LucyHotels Excellent Experience
Excellent overall experience at the San Jose IC! Room was great and staff was friendly.
09 April 2013
Rated 5.0 out of 5.0 Loved it!
My girlfriend and I stayed for two days at Intercontinental and it was such an enjoyment. The staff was very nice/helpful, the decor and overall cleanliness was great and the room was very comfortable.
The restaurants there are very good (sat outside by the pool) and there's always a taxi available to take you anywhere you want to go. The Multiplaza is right there as well so if you feel like doing a little shopping at their huge mall, it's literally across the street.
I found the cost of the room to be fairly high but the amount of amenities and professionalism in everything makes up for it. You pay for both quality and services.
Next visit to Costa Rica, I'd highly consider staying here again.
27 March 2013
Rated 5.0 out of 5.0 by greatescape Excelent Service!
Excellent service from Hotel Staff, specially: Julio from Factory, Phillips from The Market and Willy from Swimming Pool and Spa, made our stay incredible!.
I usually stay in this hotel for business, with little to no chance to enjoy the hospitality, this time i was able to feel the tico flavor with the friendly staff!, please make sure to congratulate them!
24 March 2013
Rated 5.0 out of 5.0 by Galapagos33 Warm welcome
At short notice, the hotel accommodated 33 passengers from the MV Grand Princess (Princess Cruise Line) - who had been on a tour organised by the ship to the Galapagos Islands - after the ship sailed from Manta without them, heading for Puntarenas where the group re-joined the ship. The hotel looked after the group very well; the staff were very helpful and friendly.
20 March 2013
Rated 4.0 out of 5.0 by zeq777 DETAILS MISSING IN THE ROOM
- ILUMINATION IN THE ROOM IS AN ISSUE. SPECIALLY IN THE LIVING ROOM WHERE I USUALLY SHARE WITH INVITEES.
- I DID NOT FIND THE BRUSH USED TO REMOVE DIRT FROM THE SUITS.
- NO NEWSPAPER WAS GIVEN AS COURTESY
- NO WELCOME KIT
- NO WATER WAS OFFERED AS COURTESY
13 March 2013
Rated 5.0 out of 5.0 by Rhonda91 Service and accomodations
We had an overnight stay before our cruise and upon our return. I booked the dates online. I not only received immediate confirmation, but got a reminder the day before our arrival thanking us for choosing Real Intercontinental and our confirmation. There was an abundance of staff to meet our every need. The room was very clean, the bed was very comfortable and luxurious, and the bathroom was a nice size with plenty of linens. I would have liked to have stayed for a week instead of my layovers. Next time my stay will be longer!! The pools were gorgeous.
12 March 2013
Rated 4.0 out of 5.0 by angelinhogt Variety in the Lobby Bar
You need more variety in the lobby bar menu, some snaks and something to share instead of pizza and jam & cheese.
Need more variety, the lobby was comfortable, but that was disappointing.
11 March 2013
Rated 5.0 out of 5.0 by Bernalita Excellent hotel
Rooms are comfortables, service is excellent.
Location is convinient.
07 March 2013
Rated 5.0 out of 5.0 by Rscoffea Everything worked
Got to the hotel and everything was as it was suppose to be
28 February 2013