Rated 4.1 out of 5 by 56
Rated 3.0 out of 5.0 by Sarah34 shower flooded,coffee to-go cups
We stayed at this hotel 2 nights last week. Our room was a "handicapped" room which was not requested . When we took a shower the entire bathroom flooded. It was an awful mess. Also, since there was no milk in our room I ventured down to the lobby in the morning for coffee, just a cup of coffee, nothing else.I hunted around in the restaurant for someone to give me not a table, not the buffet but just a cup of coffee. I was given a small styrofoam cup, I mean very small with milk, and charged for it. Large coffee to go cups would be helpful for busy people who need to just grab and go.
27 February 2013
Rated 5.0 out of 5.0 by Dan33 Great staff
We enjoyed excellent personal service and attitude in the club level and the spa
25 February 2013
Rated 3.0 out of 5.0 by Artal Bad service at The Market restaurant
This used to be a great Hotel with excellent service. Unfortunatedly it has deteriorated a lot .
My reservation was not handled properly, room cleaning was not done on time.
Persons asking for me were told I checked out of the Hotel when I was still there.
Service at the Lobby restaurant was poor. Even the waitress told us not to order a snack as it will take a long time to get it.
Entrance door to the room was bended! I saw that problem in almost all the doors in my floor.
21 February 2013
Rated 5.0 out of 5.0 A First Class Hotel
Stayed 3 nights/4 days. Ate at the Market & Seafood restaurants. Also visited the SPA multiple times. Overall an excellent hotel and staff. HIGHLY recommended. The only problem was a VERY leaky shower door which required multiple towels each day to be placed on the floor each time it was used. The same thing occurred in the two other rooms of my traveling companions.
19 February 2013
Rated 5.0 out of 5.0 by Roberto19681 Quality & Service
This hotel has been one of the best Intercontinental hotel that I have been stayed around the world. Excellence service and the quality of facilities, confort, food, amaneties, and most important PEOPLE ad made my experience incredible at Costa Rica.
This is a benchmark for many hotels either HIG Gruop or other chains.
30 January 2013
Rated 3.0 out of 5.0 by SeasonedTraveller111 Nice room but inconsistent service
Original room nice but air con started leaking during night. Had it fixed but started leaking again and no one came to fix it so I changed rooms. New room again nice but room attendents were not conscientious. Two times I ran out of shampoo (empty container left in shower) and it was not replaced. I had to call desk to ask for more. Some of travelling companions had similar experiences. This is not acceptable for hotels of this quality.
Overall hotel was acceptable but it easily could be significantly better.
29 January 2013
Rated 1.0 out of 5.0 by RRojas No basic service
I was there for one day, I did the check in before 2pm. After a long working day I arrived late at night and the was no amenity, water or fruit promissed by the staff. The day after I noticed there was no shampoo, iron table and the newspaper never arrived. Basically no service was provided other than check in/out, unacceptable.
22 January 2013
Rated 5.0 out of 5.0 by MIkeB123 Four Star Hotel
Stayed at IC Real San Jose for 2 nights on leisure while arriving in Costa Rica and before going on an exciting expedition. Front desk staff is friendly and very efficient, rooms are clean with nice linens on the bed and good amenities in the bathroom. The location is not too far from the airport and from San Jose and taxies are readily available to get around as well as buses for the more adventurous. Right across from a mall if one needs to stock up for exploring. Lots of restaurants in the hotel that are open for lunch and in the evening. There is also a very good fitness centre and a spa which looked nice but I did not utilize. Consider staying in the club section as you get a separate check in and access to the lounge. All in all, this hotel has a lot going for it at a not too expensive price!
22 January 2013
Rated 5.0 out of 5.0 by Marc4 Costa Rica DeLuxe Visit
The hotel was marvelous. The Dining was superb. The rooms were spacious, and very comfortable. The lobby area is exquisite. The pools and backyard garden were beautiful. and the little SPA private cabanas were charming. We could easily have enjoyed staying there longer. The shower was the best of any hotel that we stayed at in the country. There were no negatives.
16 January 2013
Rated 4.0 out of 5.0 by BLNL food
food served is not up to us or european standards,
serving select grade beef is totally unacceptable.
only the lowest level restaurants would ever serve select beef.
most good restaurants serve high quality choice and the best serve prime beef.
your web site did not allow me to enter ratings on individual items
06 January 2013
Rated 5.0 out of 5.0 by Babakm The best hotel choice in San Jose!
Extremely helpful, accommodating, and polite staff in the hotel at every level, from valet and front desk to restaurants and house keeping. Very knowledgeable and skilled in each of their areas. Largest shopping mall in the nation is conveniently right across the street from the hotel. It is very up scale and interesting, containing the most famous retail and designer brands. This hotel is equally favored by local residents as well as the tourists. We stayed there on New Years Eve, we noticed a large number of affluent local residents coming in to the hotel with their families to celebrate the New year. The hotel management staff went out of their way to make the night extra special for the hotel guests. They hand created a New Year's Eve treat in a chocolate bowl for each of the rooms, and delivered it to all the guests that night. Made us feel very special.
06 January 2013
Rated 4.0 out of 5.0 by drluis Comfortable stay
Pleasant stay in the hotel, very good service and great restaurants. As ambassador member I believe that the TV service can be improved, they used to offer a free movie
02 January 2013
Rated 5.0 out of 5.0 by FrequentFlyer72 Unbelievable property
It's location is good, but not excellent. The only downside is that it's in an area that does not make you feel like you're in San Jose... which might be good or bad. It's also away from downtown... but close to an americanized mall... right next door. The sushi is unbelievable on the property.
17 December 2012
Rated 4.0 out of 5.0 by Cat1 Great food, nice rooms
I found that the hotel staff was very polite and helpful at all times. The rooms are comfortable, and the best was the breakfast buffet at The Market, which was very complete and really well prepared.
As for possible improvement areas, I suggest the following: the elevator card was hard to use, at it would not respond every time.
While the down bedliner and pillows are very nice and comfortable, I was not able to enjoy them, being allergic to feathers. I called and asked for the bedliner to be removed and for a synthetic pillow, and they came immediately to change the bed. However, the pillow arrived almost at 11:00 pm after I asked again. This could all be avoided by using synthetic liners and pillows, which are just as comfortable as real down.
In terms of value for money, while the Hotel grounds are lovely and the pool area is very beautiful, I find it unacceptable that guests must pay for WiFi by the hour, when every little corner café offers it for free. WiFi, or at least cable internet, should be complimentary, even at low speed, for all guests. The quality of the TV signal was also below standard, being a little grainy.
Overall, the hotel experience was very good, but, in comparison to similar hotels in Central America, I found the price to be a little high for what is offered in terms of room and additional services.
07 December 2012
Rated 4.0 out of 5.0 by Guaiuba Nice environment and property
The property has very nice decoration and has several service and restaurant that makes my stay very pleaseant.
The room is also very well decorated and bathroom is very comfortable (with everything you need) for a business trip.
However, the bed was not comfortable. They had a comforter under the sheet which was a queen size and the bed was king, making it very uncomfortable for me and my husband. I asked the front desk twice to have somebody changing, however nothing was done. The staff does not seem to be prepared.
04 December 2012
Rated 4.0 out of 5.0 by CRose Wonderful and Well Located
My wife and I stayed here during a recent business trip. It is a wonderful hotel... The facilities are very attractive, the staff is very friendly, the rooms were very nice, and the bed was very comfortable.
The breakfasts in the market were delicious and were the only meals we ate in the hotel.
Now for the criticisms. First, I am in the Intercontinental's Priority Club. As such there is a separate reception area. When I checked in, no one told me about this so I just stood in line for 10 minutes at the regular registration desk. Not a huge deal, but easily avoided. Next, as a member we are entitled to a complimentary breakfast and happy hour each day. So each morning we went to the Market Place (the restaurant in the lobby) and had breakfast. When we were checking out we saw that we had been charged over $30 per day for breakfast. When we inquired about the charge, we were told that the free breakfast was located in the club lounge on the 2nd floor. We never even knew that the club lounge existed! No one had told us. Maybe if we had checked in at the correct place we would have been properly informed.
Lastly, be aware that all of the other restaurants in the hotel except the Market Place, which includes the sushi restaurant, the steak house, and the Italian restaurant close at 6:30 on Sunday nights. This was the one night we did not have a business function and actually wanted to eat in the hotel. Instead we ended up having to find a restaurant off site.
All in all it is a nice property that I would recommend, but their customer communication needs some improvement.
22 October 2012
Rated 5.0 out of 5.0 by Jill22 After hiking, white water rafting, surfing...
This is the place to spend your last night in Costa Rica if you are flying out of San Jose. Costa Rica is such a beautiful country where you can enjoy being outdoors hiking, surfing, rafting, and in general exercising your body. For some of us not the level of exercise or altitude we are used to. The spa at the intercontinental will bring your body back to a happy place. What a wonderful spa you have with the steam room, sauna, cooling pool, and especially the lounge room before and after an incredible massage. And then there is the wonderful breakfast in the morning that will have you full till you finish your travels home. I will visit every time I'm in Costa Rica.
11 October 2012
Rated 4.0 out of 5.0 by Lole Excelente atencion
Excelente atencion, las instalaciones muy cuidadas. Excelente comida
05 October 2012