Rated 4.4 out of 5 by 177
Rated 4.0 out of 5.0 Ambassador
En esta occasion no recibí la cortesía y regalo de bienvenida en la habitación por ser miembro ambassador.
12 April 2014
Rated 5.0 out of 5.0 by Wayward Traveler Quality of Accomodation
We arrived in Costa Rca via air at 6:30 AM. Expecting to only leave our bags with a bell boy and then be on our own until normal PM check in time we were given access to rooms which was very accomodating to weary travelers. Thank you for your hospitality, it was our best hotel stay for our eight days in Costa Rica. Staff was friendly, accomodating, and went out of thier way to meet and answer every request.
10 April 2014
Rated 5.0 out of 5.0 by World Traveler from NY Very good service but horrible bed
Overall experience was very good...attentive staff, nice room and good food. The main thing that bothered us was the bed. The pillow mattress on top of the mattress was crooked and hot. Don't know if it was wrapped in plastic. Definitely unacceptable.
The other thing that was bothersome was how long they took to serve us at the Market restaurant. It took forever during lunch and dinner. (Breakfast was fast because it was a buffet).
10 April 2014
Rated 5.0 out of 5.0 by WrayB First visit to CR - Wonderful stay!
The most comfortable sleep! I wish I had this bed at home! Thank you for a wonderful stay. The breakfast was great every morning. Pleasant staff! Beautiful music in the lobby. I can't wait to return.
06 April 2014
Rated 5.0 out of 5.0 by cliffd53 Great Hotel
Great Hotel located in Costa Rica with Excellent Service and Staff in all areas. I highly recommend this hotel. Been staying there since 2002.
05 April 2014
Rated 4.0 out of 5.0 by Hector Q Pest Control and Ambassador Reward
Croaches in my from.
In the bathroom and in by the desk , while I was working the insect climbed my leg and by the chair..
Disgusting experience for such a hotel
The other one is that I was told as ambassador level I will get additional appreciation in my room... I did not experienced any nor saw any..
24 March 2014
Rated 5.0 out of 5.0 by OneD Very comfortable
Clean comfortable rooms. Good service. Restaurants and bar a little pricey for the area.
23 March 2014
Rated 5.0 out of 5.0 by Frecuenttraveler Great hotel
Nice hotel recently renovated. I travel to this hotel quite often for business. I truly believe that hotels are mostly made by the people that work on them. And this is not exception. Adalberlo the reservations manager was extremely helpful during my recent stay . He really listen to the client looking into their eyes. In one of short conversations during an stay I mention to him that the next week iI was coming back and staying for two weeks. Surprise when I came back I had a bigger room ( he consider that in 2 weeks you can become crazy in a smaller room)
Simple he listen to the client
08 March 2014
Rated 4.0 out of 5.0 by Ollacs Great experience except in the ALFREDO TRATTORIA ITALIANA
The hotel is really nice. It was beautifully decorated and very clean. The spa is great and the pricing for everything is reasonable. The staff at the hotel was very gracious for the most part.
I think the landscaping could be a lot better especially on the back of the property where you can see cell phone towers and utility lines. Tall trees or a living wall back there would be great so you could just see the beautiful mountain tops and the sky. The pool area is quite nice but whomever sites the newer building did a disservice to the hotel because the pool only gets sun for 1/2 a day. Also, hotel workers should not be allowed to sleep at the pool.
The rooms were awesome! My stay would have been better if housekeeping would have brought new washcloths everyday along with the towels. Also, the TV in the living room did not always work for some reason.
We ate at the Market for most of our stay with no problems. The service was great and the food delicious. The Trattoria however was a huge disappointment. We waited 10 minutes to be seated while the manager did not acknowledge us and took his sweet time setting a table for another party of four. Once we were seated the manager ignored us. The server was not welcoming and the service was very slow. We witnessed a couple from another table get up and leave because of slow service. When we ordered the server was not accommodating. He said they could not do a side salad because it was not on the menu but we saw side salads being served to a large party on the patio. Why the kitchen could not make one more was confusing to me. When the caprese salad came the tomatoes were green and not ripe at all. The presentation was horrible. It looked like a fungus was growing on the plate. By this time we had had enough and we decided to leave after the manager made a bunch of excuses for the bad service and poor food quality. We went straight to The Market again where we had a good food and great service.
One more thing. There should be more tours offered. We found that other hotels offered more extensive tours than the Intercontinental.
I hope this helps.
28 February 2014
Rated 5.0 out of 5.0 by jskny Another comfortable overnight stay
The third time we have stayed at the Intercontinental in San Jose & a totally relaxing stay on all occasions. A delicious, varied breakfast on the terrace before, this time, relaxing by the pool before an onward transfer.
The staff are very professional but equally friendly & knowledgeable, a wonderful hotel. Beds supremely comfortable & the room spotless.
21 February 2014
Rated 5.0 out of 5.0 by Kallie 51 Market cafe
We thoroughly enjoyed our visit to your hotel as well as the resturants. Great experience !
20 February 2014
Rated 4.0 out of 5.0 by Pashmina Good service; great restaurants; pool could be enhanced
The Real is a lovely property in San Jose, with lots of space. The food choices are incredible--we liked the Market for its festive appeal, space, light, and menu variety.
The pool area is very nice but it would be better to have one pool as a swimming pool, in addition to the lounging pool.
17 February 2014
Rated 4.0 out of 5.0 by Valgatalopez Sin wifi en el cuarto
Por ser socio IHG recibi el beneficio del wifi free, sin embargo durante mi estadia en el hotel no pude conectarme al internet y fue una molestia total, no pudieron solicionarlo a nivel del personal del hotel e hicieron que fuera yo quien hablara con su proveedor externo y ni asi se arreglo el problema.
15 February 2014
Rated 5.0 out of 5.0 by jorfer very nice place, great service
it is a nice property, the second floor is great, although the room view was not that nice, i would prefer to have the second floor on a upper floor.
12 February 2014
Rated 5.0 out of 5.0 by GuestfromChicago77 Great Hotel, Cold Pool
Great hotel with omfortable rooms. Good beds, good sleep. Convenient location next to Multi-plaza Mall on the outskirts of San Jose. It's an $18 taxi ride each way for 20 minute ride to downtown San Jose.
I like the architecture very much and the musicians in lobby.
I love to swim, but I don't like swimming here too much.
The hotel would be perfect if:
1-if the water in pool was heated (water is very cold in winter), and
2-if there was a lap pool in a more private location, not in front of all the restaurants, and-
3-if there were Fed Ex and DHL envelopes available
10 February 2014
Rated 5.0 out of 5.0 by Mlittle Wonderful, as always
We stayed at in the Tower in the San Jose, Costa Rica hotel. The highlights where the soft bed with crisp sheets and the complementary appetizers and breakfast. The staff are what really makes the experience special and everyone was professional and knowledgeable but exceptionally warm at the same time. A perfect combination.
09 February 2014
Rated 3.0 out of 5.0 by Kim0112 Very average on second stay
Hi - our first night when I arriving in San Jose was great and a great experience. Upon checking out the next morning I made another reservation for the following week for one night after travelling around Costa Rica during the week. After a long day of travelling and arriving at the hotel, we had no reservation; very disappointing especially when I spoke to two people regarding the reservation when we checked out the week prior. Luckily you had more rooms available but took about 30 minutes to go through reservations again, etc.. after an extremely long day. The beds had too much cushion and we had to sleep close to the sides and not in the middle.
03 February 2014
Rated 5.0 out of 5.0 by Marux Excelente experiencia
En sus excelentes instalaciones recibi un trato muy amable, excelente atención en el lobby e increibles bellboys. Los recomiendo ampliamente!!
28 January 2014
Rated 3.0 out of 5.0 by paw406 my experience
We were on a Caravan tour. Upon checking in we were assigned a room with a king bed instead of the two beds we had requested. We were able to get the correct room within 10 minutes. The air conditioner in this room never got down to the temperature we set it for even after 3 visits from maintenance. The food on the second night was aimed for those who like spicy food which I do not so I ate mostly salads which seemed to be the same as I had for lunch.
On a positive note, the grounds were just gorgeous. We were warned about going in the ocean because of rip tides so I walked along the edge. Sunsets were beautiful.
25 January 2014
Rated 3.0 out of 5.0 by Laly Getting more disappointed!
This was one of my favorite hotels for awhile, but the last couple of visits have been not so good! I cashed in 60,000 points for two rooms on New Years Eve-but was also charged an additional $50. each? Then I approved a $60. charge at check out and my credit card was charged $150. plus additional charges for days after! Being a IHG Ambassador, I am used to fruit & water amenities at check in-we did not get them on my last two visits! Also had to request a baby crib 4 times before it arrived! The A/C in one room didn't work and after telling reception all my complaints, nothing has been done! I'm going to have to dispute my credit card! I don't know what's happened here-and am planning a trip to Panama City-but I am worried we might not be happy due to the fact it is owned by the same group! These constant charges have to stop!
14 January 2014
Rated 5.0 out of 5.0 by Gene52 Exceptional Service & Comfort
From the bellman through the staff of the Club Tower, the service and support remains consistantly high. I have stayed at the ICH Escazu each month for the last 16 months with only an ocassional, rare minor issue that was promptly resolved. Friendly staff make my stays comfortable. One request is to improve the public wireless network coverage in the outdoor pool area. I look forward to my returns in 2014 - Jan, Feb, etc..........
30 December 2013
Rated 5.0 out of 5.0 by tzitzit7777 No Fresh Fruit Upon Arrival
We received no fresh fruit upon arrival, as we stayed two nights. After the first night, I complained to the Club Tower & Spa receptionist that we had received no fruit. That evening they brought us two whole apples, one orange, and one banana. They were not cut or arranged nicely on the plate. Kinda bum if you ask me. However, they brought a box of chocolates that were very good.
20 December 2013
Rated 5.0 out of 5.0 by GuestfromChicago77 Beautiful Hotel, near Multiplaza Mall, cold swimming pool
The Real Intercontinental is a beautiful hotel with comfortable beds and rooms. There is a nice spa with steam room and sauna. Gym is nice. Four great restaurants on site with great chefs. 24 hour restaurant allows you to eat if you arrive on late flight. Very friendly and professional staff.
The hotel is conveniently located across the street from Multiplaza Mall, and the hotel provides a free shuttle from hotel to the mall. Everything very nice, except the pool was too cold to swim in. The hotel would be almost perfect if they would heat the pool in the wintertime. It is too cold to enjoy swimming in the pool. The pool is not a lap pool, either, but it's a pool in the center of the courtyard in full view of all restaurants, which is somewhat uncomfortable as you feel like you are on display. A warm lap pool in a slightly setback location would be nice!
Almost everything is very nice with this hotel, and I highly recommend it unless you want to go swimming in wintertime, in which case the cold pool will not be fun. I moved over to another hotel for a few days for the sole reason of staying in a hotel with a warmer pool.
19 December 2013
Rated 5.0 out of 5.0 by paulaI23 Excellent amenities and unparalleled service
Loved my stay at this InterContinental hotel! I checked into a fabulous room with spa-like bathroom at the Tower. The overall service was fantastic and Fernando the Concierge gave us great tips about the city and tours. The bellman Jonathan was very helpful and professional especially since, as an international traveler, I had a situation with my passport early one morning in the city of San Jose and he helped us quickly resolve it. Thank you! The hotel's restaurants are fantastic especially the ambiance at The Market. And at their steakhouse where we had a very enjoyable evening with great food, service and knowledgeable staff. Loved the bar with live music and Oscar with his drink suggestions. I would definitely stay here again --- highly recommended!
11 December 2013
Rated 2.0 out of 5.0 by Steadfast1098 Noisy
I stayed at the Intercontinental Multi Plaza during the dates of Dec 3-7. I was awakened 3 of the 4 mornings by LOUD construction work right outside of my window. I could understand if the work was done during the day when most people are out of the room. However this work started somewhere around 5:30 a.m. I was not able to sleep or even enjoy my room at lunchtime because the work continued all day. I would suggest in the future in you know that there is work to be done, please think of your guests who are paying to rest there.
10 December 2013
Rated 3.0 out of 5.0 Benefits for Platinum members
During my stay I was surprised that Intercontinental did not offer complimentary fruit basket on arrival , free water bottles in room.
These 2 benefits are very common in any Priority hotel was not provided at San Jose.
05 December 2013
Rated 1.0 out of 5.0 by MASC Hotel en Costa Rica es un desastre
No se como comenzar a describir lo mal que anda ese hotel. Creo que el 80% de las veces que me hospedo alli me tienen que cambiar de habitacion o hay un problema. Abarca desde reservaciones equivocadas (dos camas en vez de una), cobros extremadamente erroneos, algo no funciona en la habitacion, etc. En esta ultima ocasion el agua en mi tina y lavamanos salia cafe. Era lodo. Despues de insistir y pelear me cambiaron de habitacion en la tarde a pesar de no tener donde banarme. Encima de eso, suponian mover mis maletas, lo cual no hicieron, si no que estuvieron perdidas por horas. Su personal no sabe extender cortesias y no tienen verguenza. A pesar de ser alguien que llega con bastante frecuencia, siempre me dan las peores habitaciones y en CADA ocasion tengo que darles me numero de rewards para que lo ingresen por decima vez al sistema. Obviamente, no me extranaria que no me dan los puntos ni por la mitad de las veces que me hospedo con ustedes. Todo el personal actua como que es su primer dia de trabajo, y no hay nadie tomando cargo o responsabilidad por errores. Para alguien que viaje 30-40 semanas del anio esto es inaceptable, y esperaria que manejen sus hoteles con mas profesionalismo
24 November 2013
Rated 5.0 out of 5.0 by fndo63 Great Service
The personnel at this hotel are amazing. They are very courteous, friendly and helpful. The strive to satisfy my needs and they go above and beyond.
I must reference the staff at the tower front desk, concierge and valet. Room service personnel are also commendable
The only complain I have is with the room service food. I believe they should be more flexible when it comes to special diets and customizing the food. They are at times too rigid and inflexible to understand my dietary needs
01 November 2013
Rated 4.0 out of 5.0 by cojarbi Spectacular Hotel
Really this is a spectacular hotel in San Jose. This is my second time in the city and this is by far a much better proper tie that the one i stayed before.
Room is vary spacious and bed/linen incredible.
Only had breakfast and i must say the variety was amazing. Also was told by other friends staying also that room service food was also very good.
If it wasn't for a very disgusting situation in the bathroom, this could have being a perfect stay.
30 October 2013
Rated 5.0 out of 5.0 by Bracken48 Amazingly friendly staff, Floribeth, Noellia, Especially Oscar. Comfortable bed, Fantastic service.
We enjoyed every moment with you. This was our second time at this hotel, and we loved every minute staying here. The food was fantastic, thanks to the wonderful gifted chefs producing such neutricious & high standard meals & resturant staff working hard in order for the food to reach us hot and fresh. They always had a welcoming smile.
We couldn't fault the cleaning staff, they appeared so happy in their work. The hotel was spotless. They were so friendly too
The bellboys/porters were so helpfull with luggage & shopping as we got in and out of cabs. Always having a friendly smile on their faces. They went out of their way to speak our language.
The staff on the front desk were friendly too. Very helpful and extremely polite.
27 October 2013