Rated 4.4 out of 5 by 249
Rated 5.0 out of 5.0 by amontanerb Great overall experience
Good breakfast and gym. Convenient location. Good restaurants.
27 February 2015
Rated 2.0 out of 5.0 by gpiotras Average accommodations, irresponsible guest services desk
The hotel as clean and comfortable as any other hotel in the same category. Nothing exceptional. The staff in restaurants, bar, etc. are very friendly and helpful. Where this hotel falls significantly below other hotels of the same category is in the concierge/botones area as well as the front desk. We made arrangements for airport transportation months in advanced and re-confirmed a couple of days before arrival. We were assured someone was going to meet us at the airport (we were traveling with a sick child). However, no one showed up to pick us up. When we called the hotel, no one seem to know anything about our transfer reservation or any other special arrangement we requested. We had to scrambled for transportation and when we arrived no one owned the problem. In fact, everyone just ignored that there was a problem and no one care to contact us with an explanation or even an apology. Based on that experience, we made our own arrangements for everything else we needed while in San Jose and avoided any further contact with the concierge/botones. To this day, calls and emails have gone un-answered. As for check-in, we arrived and were told our room would be ready in 20 minues,... and got the same answer every 20 minutes for 3 hrs! And, at the end we ended up in a room with a noisy air conditioning system.
So, if you just need a bed in the area, this is the place for you. It is nice, clean and well located. If you are going to need any other type of assistance, stay away from this hotel.
26 February 2015
Rated 4.0 out of 5.0 by PAK11 Very good experience
We travel a good deal and your hotel ranks very high in my opinion.
Thank you for a job well done.
25 February 2015