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  • 1 888 IC HOTELS
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San Juan

Rated 4.1 out of 5 by 561 reviewers.
Rated 5.0 out of 5.0 by Fun Getaway We stayed for 4 nights and booked 2 rooms (one for my husband and me and one for our 3 adult children). Overall we had a great, great time, however there are 2 issues that need to be addressed. First of all -- the elevators. Only 1 elevator was working the whole time we were there. You had to build in an extra 15-20 minutes to go anywhere bc that's how long it took to get an elevator. We were on the 10th floor and it took forever. When it did finally arrive, we would get on and the elevator would proceed to stop at each and every floor all the way down to the ML. At each stop more people got on and it was being like a sardine in a tin can. Im claustrophobic and had to get off a few times and take the stairs. Taking the stairs down wasn't too bad but taking them up 10 flights was a little much. I don't think the resort should charge guests at resort fee for this experience. It was totally unacceptable. I can see one elevator being out but not 2 out of 3!! Next issue -- we got the Breakfast Family Fun Package which entitled us to pizza and soda one night. My kids wanted to pick it up and bring it to the pool, but were told that it had to be delivered to the room. We said OK not realizing that we would be charged $16.50 for room service delivery!!! We didn't want it delivered in the first place. My husband questioned the charge and was told that was the way it is. Again, totally unacceptable especially since my kids wanted to pick it up. The rooms were a bit humid and by day 4 our clothes were a little damp. The A/C didn't seem to take the dampness out of the room. Overall the resort was great and the staff very friendly. We never had to wait for anything and beach chairs and umbrellas were very plentiful. I was reading horror stories at other resorts about having to get up at 6AM to reserve lounges. Not at the Intercontinental. Never a problem. 23 August 2014
Rated 5.0 out of 5.0 by AMAZING STAY! Wow! Where to start, our stay at Intercontinental was AMAZING! For many reasons, to begin with, the service! 5stars from the moment Andy welcomed us at the front door! He surpasses excellent customer service! We couldn't have had a better stay for our first time in Puerto Rico than at Intercontinental. The room was clean, serviced perfectly, and the Ocean View... No words for what an Incredible experience! Raving about it to everyone back at home, will 100% surely be back! Thank you!!! 22 August 2014
Rated 3.0 out of 5.0 by We were disappointed This was our third time staying in your hotel. We were there to visit our daughter who goes to to school in Bayamon. Contrary to the last two times, this time our room (room 502) was not very good. There was no refrigerator, the toilet was dirty, the sink was cracked and one of the lamps was not working. Overall a rundown old room. After the first day, we had to pay extra to get upgraded room (room 828). This room was better but not as good as one of the previous rooms we stayed in on a higher floor (14 or 15) We did not have to pay in the past to get a fresh and clean room similar to room 828. We picked your hotel for being a "good value". With extra charges you may not be competitive with the hotels in the area. We were very disappointed. I am not sure if we have IHG membership. With Regards, 21 August 2014
Rated 5.0 out of 5.0 by Very Pleasant stay We thoroughly enjoyed our 2nd visit here and highly recommend the San Juan InterContinental. Guest rooms in the club area were very comfortable; bathroom could use a little updating. The only problem we had on day of departure was deactivated keys when allowed an extra hour for check-out. 21 August 2014
Rated 5.0 out of 5.0 by Memorable Puerto Rico The hotel is lovely and everyone there is so helpful. The pool and bar are awesome.....love the tanning shelf and easy exit to the beach. 21 August 2014
Rated 5.0 out of 5.0 by Wonderful beach combined with excellent service! This is a great place to stay for enjoying a beautiful and peaceful beach combined with excellent service and accommodation. Great pool for kids and adults. 18 August 2014
Rated 3.0 out of 5.0 by Disappointing 2nd visit So we returned here for our 12th wedding anniversary. We got engaged here. Things have changed quite a bit. The neighborhood has gone residential and the street dwellers are a bit shady. The hotel is still pretty nice, but the rooms and grounds are starting to get a bit dated. Time for a makeover. For the entire 7 days that we stayed here only 2 of the 3 elevators were working and considering multiple conventions were under way, there were ridiculously long waits for an elevator. Seems crazy that an elevator couldn't be fixed sooner. Also, the customers at this hotel have changed over the years. This time we found some of the customers to be loud and rude. One big plus, was the Italian restaurant on the lower level. It was delicious and the service was very good and pretty timely. Unfortunately. We won't be returning to this hotel or this part of San Juan, ever again. 18 August 2014
Rated 3.0 out of 5.0 by Great ocean view room but lacking in hospitality. Accommodation was very comfortable. Facility well kept. Good gym. However breakfast was very expensive. Cost for one person was more than we paid for my husband and I to eat in the neighboring restaurants. Spa also very expensive. It was also difficult to find our way around the compound initially. No map provided of the facility which would have been extremely helpful. Parking at the hotel costed more than it did to rent our car. Overall it was a positive experience. Our room was changed promptly upon request which was great. 18 August 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    7:12 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs