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  • 1 888 IC HOTELS
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San Juan

Rated 4.1 out of 5 by 515 reviewers.
Rated 2.0 out of 5.0 by Services are secreasing while the cost increases I have been going to the property in San Juan Puerto Rico for the past 10 years, sometimes twice a year and have noticed the steady decline in services while the cost increases. I paid for the ambassador gold membership which really doesn't mean anything other than getting an upgrade of the room which is probably the only perk. The membership provide you with a voucher for a free weekend night stay but they failed to tell you that you need to book your reservation online therefore the voucher is moot. This membership also is supposed to provide you with free water every day however I needed to call up every day for them to bring the water sometimes two and three times per day and I had to remind them of the so-called free amenity which was a fruit platter which also has declined in size over the past few years. The hotel is beautiful the grounds are well-maintained & the beach is great but the service has declined. I have made a lot of friends with the staff over the years but the pricing is forcing me not to return to that location and I won't be able to see my good friends who work there which is rather unfortunate. I will write to corporate regarding the same. 18 July 2014
Rated 5.0 out of 5.0 by Over All excellent property to stay at I have been staying at this property on business for 6 years. I visit 3 to 4 times per year in a typical year and have NEVER had an issue. The staff is amazing from the door men, valet parkers, front desk and bartenders. The restaurant by the pool is fantastic and superbly run. I always sit and chat with the cooks and manager. I cannot say enough about this property, just visit and you will see for yourself. 18 July 2014
Rated 5.0 out of 5.0 by Couldn't have asked for a better visit On a visit to Puerto Rico for a friends wedding, I decided to stay at the Intercontinental Hotel after reading the great reviews. Upon arrival from the airport the bellhop was very helpful in collecting my bags from the taxi and delivered them to my room promptly. The room was very clean and organized with a great view of the beach! Their breakfast was a great addition to the hotel as well as the in-house casino. Pool area is clean and relaxing with multiple bars throughout. The pool bar was exceptionally nice! Easy access to the beach makes this a great spot to relax and take in the sun. 17 July 2014
Rated 4.0 out of 5.0 by Family Vacation -very good hotel experience -property and ground very nice, well kept and up to date, friendly staff, very nice rooms/ up to date; serene experience; a little busy on the weekend; concierge very helpful; I will consider returning; staying at the hotel was effortless, except for dining. The food was OK, not great, but over priced. $30 per person for a standard fare buffet breakfast is over the top; The pool restaurant had good, somewhat reasonably priced selections; alcoholic drinks were a bit weak and pricy; wine was a bit better value. We ate at a nearby restaurant in a shopping strip for breakfast - good value/food 17 July 2014
Rated 5.0 out of 5.0 by Excellent Hotel We stayed at the Inter Continental San Juan during 6/19 - 6/23 2014 It was an great stay. Beautiful pools, beach, the staff was terrific only good things to say. 15 July 2014
Rated 3.0 out of 5.0 by Great Property; Terrible Front Desk My husband had been to this property over a year ago and recommended we go back this year for our short honeymoon. When we arrived the front desk agent was helpful and moved our room to an oceanfront view, then told us there was an amenity in the original room which would be delivered the next day. It wasn't delivered the next day, day 2, so we asked the desk about it on day 3 now of the trip and they said it would be delivered the following day, day 4. We were checking out day 5 so when it didn't arrive and we said something to the agent at the desk she said it must be because we moved rooms. No offer to correct the mistake, we spent hundreds at the hotel restaurant and pool bar over the week and she didn't bother to just apologize for them promising and not delivering. I get it, it was a gift but don't promise a service and fail to follow-through. In addition, I was at the desk a few times over the week to ask for smaller bills so we could tip the staff, and they felt this was beneath them to accommodate my request. The last one told me that the doormen have change and I should just ask them. In addition to the above, we had to call twice for additional towels to be added to the room - after housekeeping had come in and cleaned. They "forgot" towels two days in a row. And not once did we have shampoo or conditioner left in the bathroom. We even tipped the housekeeping staff on day 1, thanking them in advance for the week, the money and note were taken, but the service was lacking for the rest of our stay. All of that said, the pool staff (both bars, and cocktail servers) were great. Pedro in particular took excellent care of us throughout the week, made great suggestions for what food to order and even shared suggestions of where we should travel to for dinner. The food and drinks were on point and overall we enjoyed the experience here. We enjoyed the pool and beach access, but given the hassle and the attitudes at the desk, I would reconsider for a future trip. 14 July 2014
Rated 5.0 out of 5.0 by Perfect Beach Hotel We wanted a great hotel on the beach with alot of amenities and we received all these and more from the moment we arrived to the time we left all the staff went out of their way to make our stay perfect and wanting to come back. Thanks to everyone 14 July 2014
Rated 5.0 out of 5.0 by great outdoor grounds and beach / beach bars. nice facility, beautiful grounds and outside areas, rooms were large and comfortable. bathrooms need update on painting and doors, etc. 14 July 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    11:16 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs