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  • 1 888 IC HOTELS
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Rated 4.1 out of 5 by 624 reviewers.
Rated 2.0 out of 5.0 No fue lo que esperaba Planifiqué una escapada con mi esposo para descansar. Salir de la rutina de trabajo de 12 horas diarias, lejos de los laboratorios y la industria, que mejor que Intercontinental en Isla Verde y quisimos aprovechar la oportunidad. Lamentablemente no pudo ser así. Al llegar al hotel esperamos sobre hora y media para poder realizar el registro. Luego de esto solicité jabón para bañarse ya que en la habitación no había. No vino ni llamo nadie, salí con mi esposo a cenar, colocando el letrero de "No Molestar" ya que no prefiero que nadie entre a mi habitación teniendo artículos personales y medicamentos allí. Para mi sorpresa, al regresar de la cena, encontré los jabones dentro de la habitación, sin autorización alguien entró en mi habitación, gesto que no es aceptable para mi, evento muy injusto. Solicité se me cambiara de habitación ya que no me sentía cómoda de estar en un área donde los empleados no siguen reglas. El personal de seguridad me asigno otra habitación, totalmente inaceptable, sucia, con evidentes reparaciones muy mal hechas y muchísimas mas sin hacer. La escapada de descanso, termino en una tortuosa, no pudimos salir casi de la habitación por miedo a que alguien pudiera irrumpir en nuestra privacidad, no pudimos descansar ya que el aire acondicionado tenía un ruido muy fuerte. Al momento de hacer el registro de salida le comenté la situación al personal que me asistió y realmente no se si no hablaba español o simplemente no me quiso entender, sólo levantó la mirada y siguió en su asunto. En fin, no fue lo que planificamos, pero que más podía esperar de un personal que no cumple con lo más básico de la vida, seguir las reglas. Tomé tiempo para escribir esto, espero sirva de ayuda para atender a futuros huésped. Finalmente le pregunto ¿el servicio, seguridad y confort de sus huésped, es parte de su visión y misión como hospedería? 20 October 2014
Rated 4.0 out of 5.0 by Nice Hotel It is very nice hotel located on a great location and with a great pool. Restaurants are very good and the rooms are spacious. 17 October 2014
Rated 3.0 out of 5.0 by great location near the airport, great location and nice beach. my room was facing the beach and it had this mildew smell but I am a sucer for IHG so I probably will book another room somewhere in the world :-) 17 October 2014
Rated 2.0 out of 5.0 by comfortable bed, but guest room as below par comfortable bed, but guest room as below par. was expecting more for price paid. staff of the hotel was very nice and helpful. drinks however, were weak for price paid and bar staff was hard to get the attention of. 16 October 2014
Rated 3.0 out of 5.0 by Good customer service but pricey. Hotel is average with nice staff but too expensive. 2 cups of coffee $9.00 Continental breakfast around $18.00. 16 October 2014
Rated 5.0 out of 5.0 by My second home We come to San Juan Interconental twice a year for the last 5 years. It is a beautiful property and a good value for ocean front property. The staff including Nester,conserge , Josh at the door, Eugene at the beach front restaurant, and Rosey, the bartender at Ruth Chris always welcome me like I am a celebrity. My only complaint was on Friday night, the music from the Salsa band was so loud, we heard it inour 10th floor room. Outside of that, i will be back to the beautiful San Juan Intercontintal in a few months.. 16 October 2014
Rated 4.0 out of 5.0 by Relaxing Long Weekend We wanted to sit by the pool or beach for a quick few days to relax before starting a new job. Mission accomplished! The Hotel pool was lovely with good landscaping and comfortable water temps at all times. Pretty, just like in the photos, and beach was appropriately scenic with soft sand. Bartenders at pool bars were helpful and friendly, and drinks were good quality and were priced competitively to other resorts. Lots of variety in tropical drinks. Location in Isla Verde was fairly quiet, and room was very comfortable, great bed with pillowtop and feather duvets. Super close to airport for maxium enjoyment even for a long weekend. Misc. Notes for guests: (1) Old San Juan is not close enough to walk, RT cab is 15 minutes but will be $42 before tip. We had already been to OSJ, so were not too concerned, but if you are planning to spend a lot of time there, consider transport, and if you rent a car, parking at hotel is $20 per day. We went into town 2 out of 5 days, for a walking tour and then a dinner and shopping. So ok to cab. Not practical to use bus, as schedules are "when they feel like coming" and it can take up to an hour to travel into OSJ by bus# #2# Hotel has four restaurants on site# Pool, Italian, Steak, and Japanese# Plus a lobby bar and room service# Meals are relatively expensive# Breakfast alone will set you back $20 - $30 pp if you don't include it in a room rate or have a credit# However# Ruth's Chris Steak House and the Trattatoria had solid Happy Hour Specials that were very good, for example we had a great steak sandwich at Ruth's as part of a $7 deal# The food at the Pool Bar also was surprisingly good, for burgers, salads, wraps, and fresh made pizza# #3# The hotel is across street from a strip mall with a mini mart and it's easy to walk to a larger supermarket and Walgreens, as well# You are less than 10 min from Subway, 2 Burger Kings, Chilis, a Ponderosa, etc# if you are into that kind of food, or need to save some cash# Easy to get sodas, beer, and snacks for the room if you want to balance out the higher cost of eating meals on site# Like being in mainland U#S# #not significantly higher priced, nice to know a pharmacy is close# #4# Local restaurant = Metropol, 15 min walk max - very busy even on a Sunday, and it earns its great reputation. Other local restaurants were harder to find, and food at other local restaurants was hit and miss, lots of fried items and not many vegetables anywhere. #5# Casinos on Isla Verde are small compared to US casinos, only a few blackjack and poker tables at the hotel, which seemed to fill with locals at peak playing times. Probably not the place to come if you are really interested in gambling, even though Isla Verde itself boasts that it has many casinos. #6# There are one or two other properties on the street which have a lobby bar and entertainment, that are worth venturing out to one night, to see the different facilities. Otherwise, there is not a lot of nightlife on Isla Verde, so consider that if you are more into a club or late-night -dinner scene. Minimal shopping on island. #7# Beach had lots of stinky seaweed when we were there in October, not sure if it is a time of year. Not a lot of people were swimming in the ocean, even though the sea was warm and it would be great if there were cleaner waters. If you are a beach swimmer, just be aware of that. Waves also are not very big. 15 October 2014
Rated 5.0 out of 5.0 by Always a 10! Cannot say enough about the great staff. I interact with many of the staff members and they are all a pleasure to speak with. Nestor, William, Wanda, Nelson, Ida, Jose, 15 October 2014
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InterContinental San Juan

  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    2:27 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs