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San Juan

Rated 4.1 out of 5 by 619 reviewers.
Rated 5.0 out of 5.0 by My second home We come to San Juan Interconental twice a year for the last 5 years. It is a beautiful property and a good value for ocean front property. The staff including Nester,conserge , Josh at the door, Eugene at the beach front restaurant, and Rosey, the bartender at Ruth Chris always welcome me like I am a celebrity. My only complaint was on Friday night, the music from the Salsa band was so loud, we heard it inour 10th floor room. Outside of that, i will be back to the beautiful San Juan Intercontintal in a few months.. 16 October 2014
Rated 4.0 out of 5.0 by Relaxing Long Weekend We wanted to sit by the pool or beach for a quick few days to relax before starting a new job. Mission accomplished! The Hotel pool was lovely with good landscaping and comfortable water temps at all times. Pretty, just like in the photos, and beach was appropriately scenic with soft sand. Bartenders at pool bars were helpful and friendly, and drinks were good quality and were priced competitively to other resorts. Lots of variety in tropical drinks. Location in Isla Verde was fairly quiet, and room was very comfortable, great bed with pillowtop and feather duvets. Super close to airport for maxium enjoyment even for a long weekend. Misc. Notes for guests: (1) Old San Juan is not close enough to walk, RT cab is 15 minutes but will be $42 before tip. We had already been to OSJ, so were not too concerned, but if you are planning to spend a lot of time there, consider transport, and if you rent a car, parking at hotel is $20 per day. We went into town 2 out of 5 days, for a walking tour and then a dinner and shopping. So ok to cab. Not practical to use bus, as schedules are "when they feel like coming" and it can take up to an hour to travel into OSJ by bus# #2# Hotel has four restaurants on site# Pool, Italian, Steak, and Japanese# Plus a lobby bar and room service# Meals are relatively expensive# Breakfast alone will set you back $20 - $30 pp if you don't include it in a room rate or have a credit# However# Ruth's Chris Steak House and the Trattatoria had solid Happy Hour Specials that were very good, for example we had a great steak sandwich at Ruth's as part of a $7 deal# The food at the Pool Bar also was surprisingly good, for burgers, salads, wraps, and fresh made pizza# #3# The hotel is across street from a strip mall with a mini mart and it's easy to walk to a larger supermarket and Walgreens, as well# You are less than 10 min from Subway, 2 Burger Kings, Chilis, a Ponderosa, etc# if you are into that kind of food, or need to save some cash# Easy to get sodas, beer, and snacks for the room if you want to balance out the higher cost of eating meals on site# Like being in mainland U#S# #not significantly higher priced, nice to know a pharmacy is close# #4# Local restaurant = Metropol, 15 min walk max - very busy even on a Sunday, and it earns its great reputation. Other local restaurants were harder to find, and food at other local restaurants was hit and miss, lots of fried items and not many vegetables anywhere. #5# Casinos on Isla Verde are small compared to US casinos, only a few blackjack and poker tables at the hotel, which seemed to fill with locals at peak playing times. Probably not the place to come if you are really interested in gambling, even though Isla Verde itself boasts that it has many casinos. #6# There are one or two other properties on the street which have a lobby bar and entertainment, that are worth venturing out to one night, to see the different facilities. Otherwise, there is not a lot of nightlife on Isla Verde, so consider that if you are more into a club or late-night -dinner scene. Minimal shopping on island. #7# Beach had lots of stinky seaweed when we were there in October, not sure if it is a time of year. Not a lot of people were swimming in the ocean, even though the sea was warm and it would be great if there were cleaner waters. If you are a beach swimmer, just be aware of that. Waves also are not very big. 15 October 2014
Rated 5.0 out of 5.0 by Always a 10! Cannot say enough about the great staff. I interact with many of the staff members and they are all a pleasure to speak with. Nestor, William, Wanda, Nelson, Ida, Jose, 15 October 2014
Rated 5.0 out of 5.0 by you can't ask for more this was our second vacation to Intercontinental in San Juan and for the second time it was a wonderful experience. the hotel, the pool, the beach is superior. the staff is very friendly especially William the doorman. housekeeping does a great job of cleaning. anyone who can complain about things does not know how to enjoy their vacation. hope to be back again next year 14 October 2014
Rated 5.0 out of 5.0 by Excellent location The location was excellent. The layout of the hotel works well. Great beach access and the beach staff set up chairs to your convenience. The drinks are a little high but they are everywhere, they are however not stingy with the alcohol content. There is a little grocery store right across the street where you will also find a few restaurants. The hotel next door has a Starbucks which was awesome. Taxi's to and from airport were a flat $15 and to Old San Juan they were $21. The rooms were wonderful and they have a great variety of restaurants onsite. We ordered room service one night and I will just say......we never did it again. Overall I would definitely return the location and overall quality of the hotel were excellent!! 13 October 2014
Rated 2.0 out of 5.0 by Great Staff Overall it was a good stay, main issue was with the elevator, at times there were up to 15 minutes wait. I also had a misunderstanding with what was included in my booking. I understood I had breakfast included on our first morning we had the buffet and was charged $57.00 for two. That's unreasonable. The pool and beach area were great and the staff was friendly and professional. I have to stay I would not recommend this hotel to anyone, for what they charge for a night stay I would think more would be included, maybe breakfast and a ride to the airport 13 October 2014
Rated 5.0 out of 5.0 by Wonderful Stay here first time when going on a cruise. we loved it so much we decided to come back for my birthday. Thanks for making my 2 stays there great. 13 October 2014
Rated 5.0 out of 5.0 by San Juan Intercontinental Very nice hotel, wonderful staff. In a great location. Many lower cost food and beverage options nearby. 12 October 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    4:54 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs