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  • 1 888 IC HOTELS
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San Juan

Rated 4.1 out of 5 by 520 reviewers.
Rated 4.0 out of 5.0 by Housekeeping fellow named "Hilton" Enjoyed the hotel and our stay very much but the housekeeping staff member made the stay unique with the animals he made from hand towels for room decoration. Different and fun. 23 July 2014
Rated 3.0 out of 5.0 by Nice The staff are great but the Hotel rooms are tired and not unto the InterContinental standards. 23 July 2014
Rated 4.0 out of 5.0 by GREAT STAY AT INTERCONTINENTAL SAN JUAN Room was clean and quiet. Pooels and beach were very nice. Some of the best we've ever stayed at adn we travel a lot. Beautiful hotel. We have a 4 year old and were looking for total relaxation with just beach and pool and quiet nights and we got it! Only criticism is that the kids club Planet Tekker is not very good at all. Not kept up and you can see the hotel management puts very little effort into kids activities. Could/shouild be a lot better. Space is small and not a lot to do. This was disappointing and may change our mind about coming back next tme with our daughter.COME ON IHG, PUT MORE EFFORT INTO PLANET TREKKER OR KIDS ACTIVITIES! Food and drinks are over priced so you eat out a lot but you kind of expect thatin San Juan. Overall it was a very enjoyable stay. We would recommend this hotel. 23 July 2014
Rated 4.0 out of 5.0 by Exceptional property! The entire staff at the Intercontinental Hotel San Juan are to be commended for their wonderful attentiveness! Each area of the hotel is exceptional...the lobby, the pool, the beach and the restaurants. The rooms are immaculate! The beds and bed linens are beyond comfortable! Wish I could take those home! But again, it is the staff that makes the stay at the Intercontinental outstanding. You won't regret it. 22 July 2014
Rated 4.0 out of 5.0 by Lovely hotel and location Open, airy and lots to offer. Downside: no ATM, but there are two across the street. No complimentary bottled water in room. Convenient refrigerator and coffee maker. 21 July 2014
Rated 2.0 out of 5.0 by Services are secreasing while the cost increases I have been going to the property in San Juan Puerto Rico for the past 10 years, sometimes twice a year and have noticed the steady decline in services while the cost increases. I paid for the ambassador gold membership which really doesn't mean anything other than getting an upgrade of the room which is probably the only perk. The membership provide you with a voucher for a free weekend night stay but they failed to tell you that you need to book your reservation online therefore the voucher is moot. This membership also is supposed to provide you with free water every day however I needed to call up every day for them to bring the water sometimes two and three times per day and I had to remind them of the so-called free amenity which was a fruit platter which also has declined in size over the past few years. The hotel is beautiful the grounds are well-maintained & the beach is great but the service has declined. I have made a lot of friends with the staff over the years but the pricing is forcing me not to return to that location and I won't be able to see my good friends who work there which is rather unfortunate. I will write to corporate regarding the same. 18 July 2014
Rated 5.0 out of 5.0 by Over All excellent property to stay at I have been staying at this property on business for 6 years. I visit 3 to 4 times per year in a typical year and have NEVER had an issue. The staff is amazing from the door men, valet parkers, front desk and bartenders. The restaurant by the pool is fantastic and superbly run. I always sit and chat with the cooks and manager. I cannot say enough about this property, just visit and you will see for yourself. 18 July 2014
Rated 5.0 out of 5.0 by Couldn't have asked for a better visit On a visit to Puerto Rico for a friends wedding, I decided to stay at the Intercontinental Hotel after reading the great reviews. Upon arrival from the airport the bellhop was very helpful in collecting my bags from the taxi and delivered them to my room promptly. The room was very clean and organized with a great view of the beach! Their breakfast was a great addition to the hotel as well as the in-house casino. Pool area is clean and relaxing with multiple bars throughout. The pool bar was exceptionally nice! Easy access to the beach makes this a great spot to relax and take in the sun. 17 July 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    2:18 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs