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  • 1 888 IC HOTELS
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San Juan

Rated 4.0 out of 5 by 320 reviewers.
Rated 2.0 out of 5.0 by Tear it Down & Build An Intercontinental Befitting The Location & The Intercontinental Brand Best thing about it is it's beach and proximity to the airport. The property is in need of an intense renovation. Mold spots on bathroom ceiling above shower head because of humidity and no ventilation, rust marks on bathroom leading to shower head and toilet, peeling wood on bottom of bathroom doors, disgusting caulking around bathroom sink, etc. We complained and were moved to another room the next day. Staff not reallyconcerned because "that's the condition of the place." The carpeting is old the paint jobs are poor, etc., etc., etc., This would be a great property if it were a roadside motel. Although the staff is polite, they're not trained to be super-friendly, customer-oriented and highly accommodating to the guests. Really a shame. 28 February 2014
Rated 5.0 out of 5.0 by A great Valentine's weekend Had a great time at the Intercontinental San Juan. Staff were courteous and friendly. The ambiance was good and vibrant. My fiancee loved the salsa dancing nights. All in all, we had a time to remember. 24 February 2014
Rated 4.0 out of 5.0 by Great Hotel, horrible final bill experience Great property, great service except for the final bill. We were charged incorrectly for a doctors visit. It was removed at check out, but was added back on as a separate charge after we left. I have called 4 times since then and we still don't have a credit. What a shame because it was a great experience otherwise. 24 February 2014
Rated 2.0 out of 5.0 by Service I found that if you did not tip, you received bad service 24 February 2014
Rated 4.0 out of 5.0 by Good, Not Great The Asian restaurant was embarrassing. The wait staff was nice, but not professional and the prices were insulting for what you get. Unimpressed with the food quality of the Asian restaurant and the decor was dated. Breakfast both days was the highlight of our hotel experience. LOURDES is a gem and her service was absolutely amazing. We requested her on day 2 because of her friendly and professional demeanor. She also remembered our dining preferences. Please share this feedback with her, we LOVED Lourdes. The room was nice and always clean. We especially got a kick out of the towel animal--very charming. For the price, however, the room could use a radio of some kind and better television variety. 24 February 2014
Rated 2.0 out of 5.0 by Nice, but look elsewhere Overall not worth the price. Staff was sometimes friendly or unfriendly. So mixed reviews on staff. I had one request for the room. That was to be far away from the elevator. Needless to say they were the closest to the elevator. The room was missing furnishings, wastebasket, clock, etc. The beach was nice, the pool was nice. The food in the restaurants was also mixed. Some were decent. Some were downright bad. The air conditioning in the room would make constant banging noise. We ended up having to shut off while we were sleeping. Not a comfortable situation. 23 February 2014
Rated 5.0 out of 5.0 by Great location and service beautiful view from ocean side bright contemporary lobby....extremely helpful and friendly staff altho language/accent is sometimes a barrier...great location within walking distance of restaurants and other services....plenty of bar offerings, food ok.....swimming pool is beautiful but water was on the cold side, hot tub was not hot enough....our room with two double beds was on the small side, and not as "spiffy" as we expected - would say it needs updating and fresh renovation....what we most desired that this hotel did not provide was self-service laundry within the hotel or within walking distance. we were impressed by the staff's attention to security. 23 February 2014
Rated 5.0 out of 5.0 by overall excellent vacation this was my second time in less than 2 years staying here. they have made so many great improvements to the property. the outside bar with fire pit, beautiful. the few downfalls I found were the "resort fee". why not just add it into the price of the room? Also, I was not treated to any extra amenties or recognition as a platinum rewards member. 22 February 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

Contact hotel for details
  • Local Time

    9:48 AM
    • CHECK-IN

      4:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service Animals Allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs