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San Juan

Rated 4.1 out of 5 by 580 reviewers.
Rated 3.0 out of 5.0 by El precio no es el precio Cuando alguien le da el precio de la habitacion, es una mentira. Hay que pagar $100 mas. iOjo! No volvere 11 September 2014
Rated 5.0 out of 5.0 by End of Summer Getaway Pros: Staff is accommodating, friendly and responsive. excellent onsite restaurants, great amenities, clean grounds, good food, great location. Cons: no parking, casino is small Would def come again and refer friends. 08 September 2014
Rated 5.0 out of 5.0 by Thank You For Great Stay! Our stay was fantastic and once again the chief concierge took care of business in the most professional manner with his broad expertise and candor. Thank You! 05 September 2014
Rated 5.0 out of 5.0 by Wonderful Stay The Resort is the full package. Outstanding service and facilities. Beautiful pool and beachfront location. Everything designed for your ease and comfort. Job well done. 05 September 2014
Rated 5.0 out of 5.0 by loved it! will be back! the resort is absolutely wonderful! the staff was very, very friendly and helpful! the only thing I recommend is NOT to have the breakfast buffet, it is OVER priced and not the best I ever had. There's a Denny's up the road they had delicious breakfast for a fraction of the price. Also, the drinks are over priced and weak the mojitos were served with Basil NOT Mint. I wish they would have FREE WIFI...this will not stop me for coming back! I LOVED it! 03 September 2014
Rated 4.0 out of 5.0 by Family vacation arrived at 130 pm and was greeted by William one of the bell hops very friendly and knowledgeable. William made us feel very welcomed .Our room was not ready (not a problem and we were OK with that). We purchased the family meal plan which included FREE Meals for my younger son 8 from the kids menu and 10% off ALL adult meals. (we ate lunch at the far bar by the beach on the Property ordered 3 drinks and a few burgers $125.00 WOW when asked about the kids meal well they are independent and don't participate in the family meal plans.OK next went to The Japanese rest for dinner got 4 habatchi dinners 1 child and 4 drinks $218.00 again asked about the kids meals They do not participate.OK drinks at the bar are between $12-18 each (insane and only 1 ounce of liquor in every drink no matter what size you get. After clarifying what restaurants are included in our so called family meal plan we were told The tratorria downstairs the pool bar grill and the main lobby which we never saw a restaurant AND we had to order from the kids menu which all the restaurant explained they did not have ? We were told we had to sign all charges to our room and all kids meals would be taken off when checking out as well as the 10% . The front desk told us the opposite and that the restaurants should have taken off the free and discounted meals. Long and behold it all had to be adjusted at check out after 20 mins of how it should have panned out. Very Very Very expensive at the hotel EVERYTHING dont let them fool you with that is the going competitive rate around the area. now on a good note Hotel was wonderful, clean, pool is fantastic, and so is the beach. it rained for 2 days from cristobol which formed overnight and there is not much to do in the hotel on a rainy day ..so go across the street to the market and buy your Rum and beer there and make the best of it CHILIES is a few blocks away and there is a fabulous diner across the street as well. we booked 2 tours at the tour desk again OVER PRICED book it yourself and you will save almost 50% the Catamaran boat tour FANTASTIC worth every penny the BIOBAY not worth it at all, the water is hardly glowing and is polluted you row to the bay splash your arm see a little glitter and head back not worth the 100 bucks. the Cabanas are 50.00 a day for rental or 100.00 a day depending on the day. the umbrellas are free but if your not down early you will not get one. Everyone is looking for tips everywhere on Friday they had a salsa night in the lobby with many outsiders so if you don't reserve a tale plan on standing (Still nice to watch) Ive been to many places Including Hawaii and we are from NY and I have never seen prices so high for food or drink ANYWHERE I keep stressing this because I'm still in AWE. All in All it was a great family vacation I would recommend this HOTEL be be cautious with the food and drinks again GREAT POOL, SWIM UP BAR, BEACH, kids room, (computer was not working in kids room and pretty cheesy), Great Staff and very friendly 3 out of 5 stars for me would have got a 4 but too pricey, ALSO A MUST GO TO OLD SAN JUAN and spend the day there 21.00 taxi ride highly recommended. Also Internet is SLOW. (not a deal breaker though) 02 September 2014
Rated 4.0 out of 5.0 by Well needed vacation Awesome hotel and location. Near the airport, beaches and about 10-15 minutes from old san juan 02 September 2014
Rated 5.0 out of 5.0 by Nice stay in San Juan The hotel is currently undergoing renovations so the lobby and bar/lounge area are very nice and updated. The rooms are still seemed a bit outdated but still comfortable. 02 September 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    5:43 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs