Rated 4.2 out of 5 by 863
Rated 5.0 out of 5.0 by efarl very nice
great hotel, beach and experience. lovely staff. definitely wouyld return and recommend this property.
May 24, 2015
Rated 5.0 out of 5.0 by Kit Kat Girls weekend
Once again I had a great time in San Juan. This was my 8th time staying here. The hotel is beautiful, location great, staff is wonderful!!! Josh is always there to open the door for us with a smile. Emy , Luis and Carmen are always happy to see me when I get my towels. Ariel and Joseph always have chairs and an umbrella ready for us when we come to the beach. Eugene and Pedro are the best waiters on the beach. They always make sure you have a drink and something to eat. And I can not say enough about my friend Nestor. He is always happy to seem and no matter what I need he is always there to help me. I will be back in a couple months and look forward to seeing everyone there again.
May 20, 2015
Rated 5.0 out of 5.0 by klmklmklm Excellent Stay
The beach and pool area are superb. Concierge staff is so helpful
May 18, 2015
Rated 4.0 out of 5.0 by fly jockey good location
nice hotel, great beach, very good health club and spa.
pleasant pool area. easy walking around the area.
May 18, 2015
Rated 5.0 out of 5.0 by Shanelle16 4 star resort along with a 4 star experience
Me and my friend stayed here at the Intercontinental in San Juan during Mother's Day weekend 2015. From the moment we pulled up to the resort (literally 3 mins from the airport although you'd never know) was like a dream to lay our eyes upon. The staff from the moment we walked in were nothing but extremely hospitable and full of smiles. We were greatly pleased with our room and view (ask for a view towards the back that's the beach/pool view) the room was spacious clean and a great selfie mirror! LOL. The beds are clean and the pillow are god sent!! Seriously considered asking if I could take one home!!
The beach and the pool are real clean and well taken care of. The only downside is there is no Live DJ or loud enough music. Great if you're perhaps looking for real peace and quiet but they didn't complain our beat pill blasting music and that was nice.
The casino and restaurants are nice and you have many options to choose from. The two pool bars are great but the one towards the beach had the best bartenders full of stories and conversations.
Overall a great experience and we'll definitely be back.
Thanks for the memories!
May 15, 2015
Rated 5.0 out of 5.0 by MiAmiB305 One of the most amazing hotels in Puerto Rico!
We were super happy with our experience at the hotel. The location is perfect. Staff is friendly and helpful. The room and bedding is what you expect in a luxury hotel! My husband and I well Definetly be back. Can't wait ❤️
May 14, 2015
Rated 5.0 out of 5.0 by Kanne123 Excellent concierge service!
Before we even traveled, I had been in touch by phone and email with the concierge desk at the hotel, and they were always courteous and full of ideas for our stay.
On property, they would always draw maps, make suggestions for tours and/ or dinner, and even set up the reservations. Very knowledgeable and friendly people!
In general, the entire hotel staff was friendly and ready to assist at any time!
May 14, 2015
Rated 4.0 out of 5.0 by JVIL Sunny Puerto Rico - Always great.
When we arrived the staff treated us very well. I expected a better upgrade due to my Ambassador's membership. I booked a King Laguna View and I recieved a King Ocean View. In my perspective, it was not an upgrade since the rooms are the same. I have booked the same type room (king) in other Intercontinentals and I have received junior suites and suites. The room was clean, but it needs better maintenance or some touch ups to give it a clean, crips look. We always love their pool and beach area. A must see. There were a few hiccups in the bar area in regards to billing, but nothing to extraordinary. The issues were fixed. Overall, I always enjoy this location. The hotel's beach, pool, and staff makes it great. The rooms need some work.
May 13, 2015