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San Juan

Rated 4.1 out of 5 by 585 reviewers.
Rated 5.0 out of 5.0 by wonderful staff We had a very pleasurable experience with the staff, especially with the concierge. The rooms were a little outdated and the wall outlets were old, loose and was not able to plug in and charge my cell phone. 13 September 2014
Rated 3.0 out of 5.0 by El precio no es el precio Cuando alguien le da el precio de la habitacion, es una mentira. Hay que pagar $100 mas. iOjo! No volvere 11 September 2014
Rated 1.0 out of 5.0 by Horrible stay The worst hotel service in 50 years! Please see the previous comments. 09 September 2014
Rated 5.0 out of 5.0 by End of Summer Getaway Pros: Staff is accommodating, friendly and responsive. excellent onsite restaurants, great amenities, clean grounds, good food, great location. Cons: no parking, casino is small Would def come again and refer friends. 08 September 2014
Rated 4.0 out of 5.0 by Nice hotel althougn not up to Intercontinental standards I stayed for 3 nights at the Intercontinental San Juan. Upon arrival I thought I made a good choice: The common area are quite nice and the location is very good. The rooms are nice and renovated, except for the bathrooms, the closets, the servi-bars and the balconies; renovation is needed there too. What was substandard was: 1) Hotel staff would not greet you even when crossing paths, only greet back if greeted first. 2) The continental breakfast was very limited, and although on the menu it said it included charcuterie, it did not. The manager was around but avoided interacting with the customers as much as he could; even when crossing paths. He would respond only if addressed directly. 3)The bar staff is lazy, would be chatting among themselves and would not go to the tables to see if people needed anything even when they saw that people arrived to the bar tables. Not what I've experienced at other Intercontinental hotels worldwide where the staff is very attentive. 08 September 2014
Rated 1.0 out of 5.0 by Fooled Again Called The day before to make sure that I could check in when I arrived at 2 PM. Was assured no problem and they would make sure there would be no problems. Didn't get into the room for 2.5 hours after I arrived. This happens every time I've stayed at this hotel, five times in the last 2+ years. I was never recognized as a platinum member and when I asked for an upgrade they said there were no rooms available directly above my level of reservation and that if I wanted to go up to the next level it would be an additional $150 a night. To avoid a confrontation with the front desk that happens every time because we can never check in on time, I just let it go. I go to Puerto Rico 2 to 3 times a year and will never stay at this hotel again. I would not recommend that any one stay at this hotel as it's overpriced and not worth the money. The staff doesn't care and treats you like no one special. 07 September 2014
Rated 3.0 out of 5.0 by usually very good-disappointing this time out Booked KING room but hotel gave me a double bed room and declined to fix this on arrival despite having the correct room available. 06 September 2014
Rated 5.0 out of 5.0 by Thank You For Great Stay! Our stay was fantastic and once again the chief concierge took care of business in the most professional manner with his broad expertise and candor. Thank You! 05 September 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    5:44 PM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs