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  • 1 888 IC HOTELS
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Rated 4.1 out of 5 by 731 reviewers.
Rated 5.0 out of 5.0 by Superlative Experience for First Time Puerto Rico Visit We can not stop talking about the over-the-top attention of the staff at the San Juan Intercontinental on our first visit to Puerto Rico. Never have we had the experience of daily inquiries during the first few days of the visit to insure our happiness, comfort and satisfaction. 30 January 2015
Rated 5.0 out of 5.0 by Comfortable room and great service Our stay was very comfortable. We felt in a very safe environment. Staff was very kind. Would definitely stay there again. It was very pleasant. Thank you! 29 January 2015
Rated 3.0 out of 5.0 by concierge service The head concierge was very knowledable and helpful. He was able to get us an excursion trip that was sold out at the tours desk. 29 January 2015
Rated 5.0 out of 5.0 by Very nice property, but don't get a room on a low floor facing the pool! The hotel, grounds and staff were outstanding, but unfortunately both nights (Sat. 29 January 2015
Rated 5.0 out of 5.0 by Best Stay in PR I have been to the island over a dozen times and this was my best stay, all of the updates to the hotel made the difference and the staff was great 29 January 2015
Rated 5.0 out of 5.0 by San Juan InterContinental Great trip, great service, and very nice hotel. Lunch is great at the hotel, but go to the other great restaurants near the hotel for dinner. They are cheaper and frankly better. After your first day of paying awful prices for drinks at the pool bar go grab what you need at the market across from the hotel. The pool is very nice and the beach is even better. 27 January 2015
Rated 4.0 out of 5.0 by wonderful pool The pool and hot tub were both very clean and clearly very well maintained. The towels were plentiful and the fruit infused water was a nice treat. You also never felt cramped when using these facilities or when getting a lounge chair pool-side. 26 January 2015
Rated 2.0 out of 5.0 by VACATIONER i RECENTLY CONTACTED MR. RINCON REGARDING MY STAY LAST WEEK. HAVE NOT GOTTEN A RESPONSE AS OF YET. UPON ARRIVAL, I WAS GIVEN A ROOM, (AFTER WAITING UNTIL 4PM CHECK IN), WITH 1 TOWEL FOR 3 PEOPLE. AFTER WAITING ALMOST AN HOUR, I HAD TO GO DOWNSTAIRS TO ASK FOR TOWELS. I THEN GO BACK UPSTAIRS TO FIND OUT MY KEY DOESN'T WORK. AGAIN.....GO BACK DOWNSTAIRS (NO ONE ANSWERS THE PHONE) AND ASK FOR HELP. THE MANAGER APOLOGIZES AND GIVES ME A $75 DISCOUNT. LATER ON THAT DAY, MY SON TAKES A SHOWER, ONLY TO SEE THE BATHTUB FILLING UP LIKE A POOL. CALL DOWNSTAIRS, BUT TO NO AVAIL!!!!!! NO ONE PICKS UP THE PHONE AT THE FRONT DESK, SO ONCE AGAIN, HAVE TO CALL DOWNSTAIRS, AFTER WAITING ALMOST 15 MINUTES. I CALLED HOUSEKEEPING AND THEY TRANSFERRED ME. I, ONCE AGAIN, SPOKE WITH THE MANAGER WHO SUGGESTED I TAKE A SHOWER ON THE 14TH FLOOR AND GO BACK DOWN TO THE 9TH FLOOR AFTERWARD AND HOPEFULLY THE BATHTUB WILL BE REPAIRED!!!!! ARE YOU KIDDING ME? i SAID NO, I WILL NOT BE DOING THAT. I HAVE DINNER RESERVATIONS. SHE THEN SAID SHE WOULD GIVE ME THE ROOM ON THE 14TH FLOOR. I HAD TO RE-PACK AFTER JUST UNPACKING AND MOVE TO THE 14TH FLOOR. I GET IN THE ROOM TO, ONCE AGAIN, 2 WASHCLOTHS, NO TOWELS. AGAIN, MUST PHYSICIALLY GO DOWNSTAIRS AND LET THE FRONT DESK KNOW BECAUSE NO ONE ANSWERS THE PHONE. AFTER WAITING ALMOST AN HOUR AND HALF FOR THE TOWELS, MY DAUGHTER AND I HAD TO SHARE A TOWEL BECAUSE NO ONE EVER CAME UP. THIS TO ME IS TOTALLY UNACCEPTABLE FOR A WORLD CLASS CHAIN SUCH AS THE INTERCONTINTAL!!! DO YOU AGREE? iT WAS A VACATION I WAS LOOKING FORWARD TO THAT WAS MARRED BY THE SERVICE AND HOSPITALITY GIVEN. THEY DID, HOWEVER, OFFER A BREAKFAST AND LUNCH. THE BREAKFAST ON THE LAST DAY HAD ME WAITING 25 MINUTES FOR A CUP OF COFFEE. I ASKED SO MANY PEOPLE, BUT AGAIN, TO NO AVAIL. THE MAN NEXT TABLE TO ME COULDN'T BELIEVE IT, SO HE GOT UP AND POURED ME A CUP FROM HIS POT. NO ONE APOLOGIZED OR SAID ANYTHING. VERY DISAPPOINTED. 26 January 2015
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InterContinental San Juan

  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    6:09 PM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs