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San Juan

Rated 4.1 out of 5 by 497 reviewers.
Rated 2.0 out of 5.0 No idea what Platinum gives me Upon checking in, albeit 2 hours early, the room was not yet ready. I was told that I would get a call when it was. I never got that call and eventually came back to the front desk. Killing 2 hours of time in cold weather clothes in a hot location is most uncomfortable. Might I make the suggestion that you have the rooms available for your Platinum customers as early as possible. If check out is at 12:00 (which I was also held to), I see no reason why the room could not be ready at 2:00. While there wasn't much front desk support, there were some staff walking around the grounds. I was told that I could not eat a sandwich that I was quietly eating outside - because it didn't come from your restaurant. I felt scolded and embarrassed by this! It's not like I was hosting a BBQ, I was eating a sandwich that I got from outside because I have dietary restrictions. Bottom line: This hotel did nothing to make me feel special. As someone who stays in a hotel 60 nights a year and many with you, I expect more. 17 May 2014
Rated 4.0 out of 5.0 by Very nice.... but The hotel, lobby, pool and beach were all wonderful. Restaurants were excellent. The Casino and weekend entertainment, tremendous. My only peeve was the room. Our furnishing were fine the bedding was great and real comfortable. But the ceiling, walls, bathroom around the edges was not well kept. Would I go back?.. Heck yeah. Location to other hotels, shops and restaurants very good. Fix the "but" then it will be high scores all around. 15 May 2014
Rated 4.0 out of 5.0 by Nice resort Very nice resort.. You would enjoy the hotel and it's right off the beach !!! Great location ... 15 May 2014
Rated 5.0 out of 5.0 by Regresaremos Este lugar es excelente. La atencion del personal es exquisite. La limpieza, la decoracion y los jardines me encantan. La piscina ni hablar, es muy Buena para grandes y chicos. 14 May 2014
Rated 5.0 out of 5.0 by Sun and Fun The moment you step out of the cab the staff is so attentive to your needs. I required an upgrade to my daughter's room and it was graciously done. The lobby is inviting. The pool and beach areas are well maintained. I enjoyed just relaxing at the beach while my kids and grandson enjoyed the pool. 14 May 2014
Rated 2.0 out of 5.0 by Nice beach, food is awful Room seem to have been recently remodeled and was really nice, with thoughtful touches like easy to reach power outlets in the nightstands. Nice view of the ocean when lying in bed, but when you stand on the balcony there was a long, low building roof taking up much of the view. Pool was nice, and it was fun to sit under the waterfalls. Probably used the hot tub more than the pool, though. But mostly we tried to stay on the beach, which was cool and breezy during early May. Umbrellas on the beach cost an extra $10/day, which was an irritating surprise, but the staff will drill a hole in the sand and set you up wherever you'd like. The casino was small, and kinda sad and desperate. We spent about $50 and were never offered drinks (which is what I'm used to in Vegas). But hey, it's something to do on a rainy afternoon other than sit in the room. The food was expensive, which is to be expected, but for the most part was disappointing. Quesadilla with cheap processed chicken and barely enough cheese to stick the tortillas together, tepid waffles, embarrassingly bad mofongo with watery ketchup sauce, nachos with gas station cheese product and 5-10 tiny flecks of chicken. If you do have to eat here, get pizzas at the beach bar, the breakfast buffet was good (but even MORE expensive since it's a buffet), lobster ravioli at the Italian place, and the guava wings at the swim up bar were surprisingly good. Eat at the hotel if you can't be bothered to leave the pool, but otherwise it'll be well worth your effort to walk up the beach or Isla Verde Ave to find ANYTHING else. 13 May 2014
Rated 5.0 out of 5.0 by My fav in San Juan The rooms are not as impressive as some of the other ICs but I really adore the whole experience in San Juan. The combination of the lovely lobby and grounds, excellent pool and ocean experience, spa and work out facility, great breakfast, deck restaurant, and lovely staff makes the IC San Juan one of my favorite places to visit. I love it there...but only if you get ocean view. 12 May 2014
Rated 4.0 out of 5.0 by Facilidades extraordinarias que no pude disfrutar... A pesar de ser un hotel de excelente calidad y de haberme quedado alli otras ocasiones, esta vez no pude disfrutarlo. Puse varias llamadas y correos electronicos a la gerente de reservaciones y nunca consegui respuesta. Una pareja (un diplomatico y su esposa) que vino a visitarnos a Puerto Rico tuvieron que alojarse lejos del hotel, pues nunca me dejaron saber de la disponibilidad de otra habitacion. Eso me obligo a estar fuera del hotel el 67% de mi tiempo. Solo pude usar el Intercontinental para llegar a dormir. 12 May 2014
Rated 5.0 out of 5.0 by Top Notch Experience! Everything about the Intercontinental San Juan was top notch! The resort is beautiful and the staff are so warm and friendly. We loved our room and the decor was really beautiful throughout the property. 12 May 2014
Rated 5.0 out of 5.0 by All you would expect from InterContinental InterContinental is our choice for celebrating special occasions and this property did not let us down. The tropical foliage at the entrance was breathtaking. Check in was not only smooth but the staff was knowledgeable about places to eat and things to see in the area, and offered helpful suggestions. We had an ocean view room with a balcony with great access from the hotel property to the beach. We ate one of our meals at the beach front grill. Because of its informal setting we were not expecting as much regarding food selection or variety, but to our surprise the grilled shrimp kabobs were absolutely delicious, The nicest touch, however, was when we returned to our room and found a gift from the manager, who remembered that we were there celebrating our wedding anniversary. We were stunned by the gesture. If we're fortunate enough to be able to return to San Juan, the InterContinental will be one of the things we look forward to experiencing again. 11 May 2014
Rated 5.0 out of 5.0 by Gorgeous Resort The resort had all of the amenities that you would expect, it was clean and the staff made our vacation enjoyable 11 May 2014
Rated 5.0 out of 5.0 by EXCELLENCE Unquestionably, I had a memorable experience with Intercontinental hotel in Isla verde. Needless to say, the staff caterers to every need of their guest with the most excellence attitude, without over looking the minus details to the comfort of their guest. Therefore, I would highly recommend the Intercontinental hotel whenever one visits the beautiful island of Puerto Rico. 10 May 2014
Rated 5.0 out of 5.0 An Amazing time in Puerto Rico at Intercontinental! Our last day in Puerto Rico was spent in San Juan at the Intercontinental. Although we were only there one day our experience there was remarkable. The beach access along with the hot tub was an added plus! The staff was friendly and knowledgeable about things to do in the surrounding area. It was a wonderful experience and will use intracontinental going forth. 08 May 2014
Rated 5.0 out of 5.0 by Equisite Service I spent 2 days/nights at this hotel and highly suggest anyone visiting San Juan to stay at the Intercontinental. The entire staff from the bell hops to the valet to the front desk were beyond friendly and professional. I felt like a VIP the entire time and was amazed by how warmly I was treated. Two thumbs up and they have a guest for life in me. 08 May 2014
Rated 5.0 out of 5.0 by Excellent The best time i have ever had in my life. My best friend and I could not have had a better stay. Everyone was friendly, helpful and we appreciated the wonderful view that we had of the beach evfery morning 08 May 2014
Rated 5.0 out of 5.0 by The Best Experience I travel mostly for work but this is my 1st leisure vacation in awhile. There is no other hotel ever that produced this much hospitality, relaxation and value for the price. I felt very safe and all the staff spoke English and Spanish. The Guava Chicken Wings at the Pool Bar are to die for. I wanted to bring them back for my friends to try. The bus to old San Juan comes right outside the hotel. Security was everywhere and they kept outside guests out of the pool area at night unless they were accompanied by a guest which was a great touch. The only thing I can think of that needs improvement was the casino which I didn't even know was there. Even so we had a good time in there with the people. Saw a wedding and it was beautiful. Great destination wedding facility and family friendly. I really loved it.Can't wait to go back! 07 May 2014
Rated 4.0 out of 5.0 by not the best experience inefficient booking staff when originally reserving room. overpriced breakfast 07 May 2014
Rated 5.0 out of 5.0 by Excellent Hotel Except for the check in process - if you get here early - no matter what they tell you chances are your room won't be ready until 4 - everything here was fantastic. Service, people, food, ambience all fantastic. Will return 07 May 2014
Rated 5.0 out of 5.0 by WOW Exceptional in every way. Food in all the restaurants, drinks, service. Nothing more I can say. I will be back. 06 May 2014
Rated 1.0 out of 5.0 by Nicke & Dime As a platinum member I travel a lot and stay on different hotels due to business purposes, very few hotels will nicke & dime you like this one in particular. everything has a charge and a very expensive one breakfast internet parking on other IHG hotels, as a platinum member you usually get breakfast vouchers or internet voucher or free parking if you ask for something at this place the staff seems offended and treat you a bit rude this seems to be a hotel where people usually stays there for Vacations, however there are some exception and there is also people that have to stay there for business 05 May 2014
Rated 5.0 out of 5.0 Fabulous stay! We had a wonderful time during our stay! Staff is very accommodating, friendly and top rate! Room was clean and up to date. Stayed with my mother and two children. Everyone was very pleased. Will definitely return! 04 May 2014
Rated 5.0 out of 5.0 by Great Service Excellent service from all employees. I'll like to back again but for pleasure vacations and not for work purposes. Eventhough it so I could still enjoy the hotel facilities. 03 May 2014
Rated 4.0 out of 5.0 by excellent service Our family with 2 younger children had a great time at the hotel, the staff was extremely helpful and pleasant. The property has a wonderful pool area and excellent beach just out the back door. The food was excellent as was the service. We would definitely stay there again. Current stay was for 3 nights. 02 May 2014
Rated 3.0 out of 5.0 by Comfortable bed and great service The resort itself was truly beautiful, everything from the hotel lobby to the pool outside was grand and welcoming. The only comment I have to make is concerning the cleanliness of the bathroom and the tired and damaged look of the furnishings. The bathrooms definitely need to be updated so that they give off a clean and fresh look. 28 April 2014
Rated 5.0 out of 5.0 by Comfortable bed great service William the bell hop and William the waiter gave excellent service and attention to our needs. Overall excellent stay 27 April 2014
Rated 5.0 out of 5.0 by Simply just loved the facility My husband and I just did not know what to expect. We were delighted when we checked into the club rooms to find out that we would be receiving breakfast and enjoying cocktail hours each day. The staff was great. You felt welcome and no question went unanswered. We felt that one more day would have been wonderful but unfortunately had to get back to reality. 23 April 2014
Rated 5.0 out of 5.0 by Wonderful Staff and Great Property We found the staff to be friendly and willing. The rooms were clean, beds comfortable and had sufficient amenities such as towels, etc. We were on the 14th floor so noise was not an issue but for planes taking off at day break. But, the fast taxi ride to and from the airport for a four day stay made up for that. Our inclusive buffet breakfast was always hot and delicious and the wait staff fast and friendly. The beach was lovely and the surf clean and warm. Reserving chairs at shore line was easy if you get there first thing. Unfortunately, some guests were rude enough to take chairs already set up. This happened on more than one day. Otherwise we loved it. 23 April 2014
Rated 4.0 out of 5.0 by Outdoor Resturant. I was not very impressed with the cleanliness being exercised by the staff for the locations where food products were being introduced to fulfill the customer order. The staff was very courteous and service was timely, however, negligence for food exposure to local birds and food preparation area sanitizing was of concern. 23 April 2014
Rated 5.0 out of 5.0 by Beautiful Hotel The hotel took our breath away with the beauty of the landscape and ocean view from our room ,I would suggest this Hotel very highly The outside bars were very relaxing and very scenic The staff were very kind and available when needed Service was very good the waitress was quick to take your order and always with a smile 22 April 2014
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San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    1:50 PM
    • CHECK-IN

      4:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs