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  • 1 888 IC HOTELS
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Rated 4.2 out of 5 by 963 reviewers.
Rated 5.0 out of 5.0 by great service Everything from our room, to the gentlemen working in the front to help us with our bags to the staff in the front desk was simply excellent! September 1, 2015
Rated 5.0 out of 5.0 Great experience - Wonderful Staff!! I have been coming here for years. The accommodations are wonderful but the staff are some of the most wonderful and warmest people on the island. I have been here with friends and family and they always remember us by name. My son is special needs and I am content to say they treat him extremely kind and are always looking out for him as well as our needs. We literally here because of them and how good they make him feel. He looks forward to seeing each of them every year and it is nice to say they are there to greet us yearly. Ms. Carmen and Mr. Efrain from the pool area are remarkable people who are kind, caring and dedicated to making each day a great experience and literally work with a smile on their faces every day all day. They have worked here for years and they are the reason things run so smoothly and I love dealing with them. Pedro and Jaders from the pool bar and restaurant area are also two outstanding servers. They are sharp, prompt and can deal with the crowds but make every person feel they get that one to one service they deserve and do so with a smile too. Even Mr. H who cleaned our rooms daily would leave us a delightful animal, monkey, elephant, swan etc to make my son (all of us) smile. I can truly say I will continue to come here because of staff members like them. I want to say Thank you to each and every one of them and acknowledge each one of their efforts for making our stay in P.R. superb. August 31, 2015
Rated 1.0 out of 5.0 by BAD EXPERIENCE WHEN WE CHECK IN THE HOTEL THE CONCIERGE WHO CHECK US IN MADE AS FEEL UNWELCOME HORRIBLE EXPERIENCE I HAD travels ALL OVER THE COUNTRY AND I'VE NEVER SEEN IT LIKE THIS HORRIBLE. WHEN IT CAME TO RECEIVING BASIC SERVICES OUR EXPERIENCE WAS TERRIBLE WE COULD NOT GET TOWELS WITHOUT BEGGING. August 31, 2015
Rated 5.0 out of 5.0 by Great Spot for a Family Vacation The pool and the beach is one of the main things we loved at this hotel. the staff is extremely nice. August 28, 2015
Rated 5.0 out of 5.0 by Amazing pool area and friendly staff Great stay with my wife for our anniversary. We were able to enjoy the hotel fully after a long day visiting Icacos. The breakfast was great, except there were not many gluten-free/lactose-free options. August 25, 2015
Rated 3.0 out of 5.0 by Beautiful Resort, a little pricey One of the most beautiful resorts I've stayed in. Rooms were very comfortable, staff was incredibly nice and prompt. The grounds were kept in great condition. My only problems were that the complimentary WIFI was incredibly incredibly slow. Also I did not like all the additional fees, such as the ~$27 a night fee. It just felt like something that a lower quality resort would do. Overall I would go back and recommend this resort and location. August 24, 2015
Rated 5.0 out of 5.0 by Wow! Incredible experience! The staff of this IHG hotel is by far the best of any of the IHG I've stayed at and I've stayed at a lot. To nit pick and that's what I'm doing now, the resort fee was a bit much but fair for what you get. The Bar staff was a bit business like at first but more than warmed up. I recommend the Intercontinental to anyone heading to San Juan. I could glow on them for awhile but I don't want to sound like too much like a mark for this hotel (even though I've become one). Oh, ask for Nestor, the concierge, he knows his stuff. We will be back! August 23, 2015
  • 2015-09-02T11:52:49.291-05:00
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  • loc_en_US, sid_SJUHA, prod, sort_default
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InterContinental San Juan

  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    11:58 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs