Rated 4.2 out of 5 by 824
Rated 5.0 out of 5.0 Hospitality plus
My stay was excellent. The room was clean and comfortable, dining options were very good, and the staff was very attentive and accommodating. I especially appreciated my room attendant, "H," and his extra efforts to make my stay memorable. The hotel is also very convenient to the San Juan airport - only about 5-10 minutes away.
19 April 2015
Rated 5.0 out of 5.0 by katcal Our Favorite Place to Stay
The hotel is beautiful, comfortable and the staff so very professional. Especially loved the pool area with attentive staff and nice lunch menu. The bartenders made some luscious drinks. The grounds are well kept and there is plenty of room to mingle with other guests or enjoy some alone time. It's especially fun for children. The beach also has a good lunch menu and tables on the beach. Everyone seems to enjoy the evenings at the lobby indoor/outdoor bar. There is so much room to just relax in the lobby area. A coffee cafe is there and perfect for those mornings when you don't want a large breakfast.
17 April 2015
Rated 4.0 out of 5.0 by twin123185 Great as always but...
This is a great hotel. Good great, service great, location great. Had a much better check in experience this year.
I stayed three nights with three different reservations. This due to reward nights for my wife and I and one paid night. My issue was that after I re checked in on day 2 I was told I was good for the rest if my stay. The next day my wife went to make a purchase at the gift shop and was told we checked out. Embarrassed she was put on the phone with the front desk who had her say in front of a crowd of people out name and room number. Anyone in line could then have used that info to buy something. So much for security. I had to leave the beach to go straighten this out. Classic case of the left hand not telling the right hand.... Having two different systems not exactly efficient.
All in all however another great stay and we will be back.
17 April 2015