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San Juan

WELCOME TO

San Juan

Concierge Photo Concierge Signature
Nestor Colon
Lead Concierge

Insider Tips

LOCAL CULTURE

CLOTHING

Average temperatures around 82-85 degrees Fahrenheit year round. Light clothing and resort wear is recommended.
LUXURY RESORT HOTEL IN SAN JUAN, PUERTO RICO THAT FEELS A WORLD AWAY
Set on two miles of the best beach in San Juan, this resort hotel in San Juan, Puerto Rico is a tropical escape only 3 miles from the airport. Elegant landscaping, waterfalls overlooking the ocean and a lagoon-style pool provide a stunning backdrop for any holiday. Indulge in one of five restaurants, unwind in the seclusion of stunning oceanfront suites or feel transported at our beachfront spa. Try your luck at our full-service casino or venture out to El Morro Castle in old San Juan.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Trattoria offers Italian favorites combined with a local twist to satisfy all palates. Steak lovers can savor the tenderness in its meats at Ruth's...
  • Amenities & Services

    Our fitness centre is open 24 hours and offers a complete circuit of exercise and strength training equipment. Our full-service spa has five treatm...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
San Juan
  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    9:26 PM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.1 out of 5 by 500 reviewers.
    Rated 4.0 out of 5.0 by Great hotel except... HOW IS THIS SUCH A GREAT HOTEL WITH NO MICROWAVES IN THE ROOM?! Woooow! Besides the super small bathroom where the door hits you if you are sitting on the toilet, the lack of microwave was the biggest inconvenience. This was our honeymoon and we loved our view from the top floor, loved the bed ;) loved the pool area and the hotel was very nice. But who wants to spend money constantly getting new food when we can warm up our leftovers. They won't even let you use their microwave unless you bought their overpriced food. Luckily the stores across the street are open late or even 24 hours. That helped... and the fridge helped stock up on liquor (even though it wasn't cleaned when we checked in). The staff sent us complimentary wine and strawberries...it kind of surprised me because some of them seemed to have dry attitudes. Although I wish it wasn't Chardonnay, we appreciated the gesture:) The valet and front door guys were very sweet and polite. The super slow elevators are also a bummer especially when you are 16 floors up! At the price, I'd expect a bigger bathroom, a microwave and an elevator that actually goes to my floor (because sometimes it wouldn't go up to 16...Im speaking of the middle elevator actually). All in all our visit to PR was VERY nice, we had fun. UPGRADE SOME THINGS and we would be happy to come back and stay here again in the future. 09 July 2014
    Rated 4.0 out of 5.0 by Nice Environment Overall experience at the Intercontinental was great. The staff was very helpful and accommodating. Everything seemed well kept. Restaurants were good - no complaints except a little pricey but that is to be expected on an island. Elevators were slow as they were working on them but tolerable. Only real area of concern was that when we made the reservations, we made it a point to request a 12th floor or higher oceanfront room. We even called a couple of times prior to arrival. Once we checked in, they told us that the highest floor available was the 10th floor. It wasn't an issue but outside of all the requests that were made prior to visit, I'm not really sure what else we could have done to reserve the higher floor. Other area that could be improved is internet access to guests via the business center should be complimentary and not at a cost. Pool bar was fantastic - beach area was fantastic. 09 July 2014
    Rated 2.0 out of 5.0 by disappointed bathroom had large amounts of hair all over bathroom floor had to place bath towels on floor just to walk in. unacceptable. Ordered room service ,Phone rang about 10 minutes before anyone would pick up . Food was inedible. Pool area well maintained and beautifully landscaped 09 July 2014