Rated 4.1 out of 5 by 846
Rated 1.0 out of 5.0 by JimG8899 Poor Service and Quality at this IHG Property
AVOID the IHG San Juan at ALL COST!!!!!
This is property has serious staff service issues. The staff is not only poorly training but also rude to their guest. This is the worst IHG property in the region!
Besides being called a lair when my wife asked the front dest to reset her room key, the front desk staff behaved so badly towards the guest during our stay when we finally decided to complain and asked for a manager we were told by the staff that no manager was on duty when in fact two managers were on duty. The manager lives on the property.
SAVE YOURSELF ... GO TO ANOTHER HOTEL!!!!
May 3, 2015
Rated 5.0 out of 5.0 by Kevin737 PERFECT
As airline crew we are grateful for you allowing us the contract to stay at your wonderful hotel. San Juan is one of the senior trips that are available to fly mostly due to the hotel and the location on the beach.
May 2, 2015