Rated 4.3 out of 5 by 90
Rated 5.0 out of 5.0 by DAWE Outstanding service
Outstanding service on all aspects.
Welcoming staff. Helpful and smiling staff.
Great rooms, very clean and finally I found my favorite whisky, Johnny Walker black label at the lounge.
We had a delightful stay.
13 August 2013
Rated 5.0 out of 5.0 by DAWE Food
There were better varieties in the salad bar in the past, I noticed that the food served in the lounge at 6:00pm consists mostly of sandwiches and 2 hot dishes. Imagination is lacking in the kitchen.
I stay in many Intercontinental all over the world and the one in SPS ranks low in the food category.
04 July 2013
Rated 2.0 out of 5.0 by ExperientTraveler DESAPOINTMENT
I stayed at this property innumerable times in the last few years, and for the first time I have my doubts if I will stay there again. For sure I will not be there with the kind of service I receive at the reception at my check in time. If wasn't for my co-worker I would have turned around and look for an alternative lodging service.
The "kid" at the reception made me feel angry with her remarks towards my request for an upgrade.
I have been to IHG hotels in Guatemala, El Salvador, Honduras, Peru, Brasil, Canada, several places in the US, and in Manila (Philippines).
I always have been given upgrades when conditions are favorable (times when I check in as Platinum Priority Club member). At least, I always have been invited to use the executive lounge.
This time the attendant not only refused to even look into it, but said that I do not qualify by literally comparing my level of expenses with other guests and by saying that other guests pay more then I pay and are happy with it.
I felt unwanted, harassed and ignored. Her attitude and demeanor was very negative.
I arrived happy for being at the end of 7 hours road trip only to hit a cold and indifferent treatment.
I checked in between 8:30 and 9:00 pm of Saturday July 22nd 2012 and this unprofessional attendant was the only one at the counter at the time.
02 July 2013
Rated 5.0 out of 5.0 by Chuck127 Memorable stay with very hospitable staff
I recently spent 6 nights here and despite the not so great weather due to rain my stay was memorable. The staff was very friendly and courteous. The hotel seemed to have been recently renovated because it looked so immaculate and had a refreshing look. My room was very comfortable temperature wise and the bed resulted in plenty of good sleep. The 2 restaurants at the hotel provided plenty of good edible choices. I tip my hat off to the wonderful staff and hope to visit soon.
02 July 2013
Rated 5.0 out of 5.0 by GreenGo Comfortable
Very comfortable accommodations and the staff was very courteous
26 June 2013
Rated 4.0 out of 5.0 by Curb public areas & fitness center
A treadmill was in poor working condition and I advised staff . It was fixed the next day !
All public areas continue to be too warm and indeed stuffy.
I am in other service providers ...other hotels, restaurants , etc . thru out SPS and everyone else has cooler temperatures ?!
When you come in from outside or come from a shower in your room the hallways, lobby, restaurants, bar and especially the fitness center are very warn . it has been that way for years so not hopeful for any.change .
28 May 2013
Rated 5.0 out of 5.0 by Channel5 Excellent staff!
Liked all services provided by your employees at service desk,restaurants, reservations, everyone went out of their way to help and make you feel at home. You have an excellent group of people working for your hotel.
The only thing I was not happy with was the bathroom door will hit toilet seat if I didnt open carefully, no big deal hopefully I will get better room next time. Thank you.
20 May 2013
Rated 5.0 out of 5.0 by DAWE buffet of desserts
Some days the buffet of desserts lack imagination and the same desserts can be found several days in a row on the buffet.
30 April 2013
Rated 3.0 out of 5.0 by riverblade Good Overall
The hotel its very good and the rooms are very comfortable as you'd expect from an Intercontinental Hotel. The only flaws that I see is that on the mornings when they were looking and calling for guests (personnel), you'd hear everything from the room, the room does not have good sound proof walls against other rooms that are near. Also the gym had problems, there were 3 treadmills and only 1 worked properly. We had to be waiting there in order to use them as other guests were using them too.
17 April 2013
Rated 3.0 out of 5.0 by Curb just two issues
The public areas[lobby, restaurant, bar ] are always too hot . Just dead air, stuffy .Stopped staying there years ago because of it and still the same.
The wi fi is annoying for use with phones . it constantly kicks you off and then 4 steps to get back on each time . In this day and age not sure wi fi should be a profit center.
Besides that everything was fine.
26 March 2013
Rated 5.0 out of 5.0 by marioc Excellent Experience!!
The hotel has excellent care, I'm so glad I shared with my family for a weekend.
24 March 2013
Rated 4.0 out of 5.0 by Melchor Great stay in SPS
The Intercontinental in SPS never disappoints!!! Service and accomodations are always great
05 March 2013
Rated 5.0 out of 5.0 by EverSpanish Great service with a smile
I visit frequently because my husband is currently in Honduras and I have always found the service and accommodations to be excellent and the food varied and very good.
I would recommend this hotel to anyone visiting San Pedro Sula. The pricing is more than fair for the services provided, from rooms to suites to the spa!
The only criticism I would have is that the bathrooms are so small.
22 February 2013
Rated 5.0 out of 5.0 by Peg1 Wonder room
We were side tracked to this hotel after not being able to land in Roaran due to weather. I was so tired after a long day at the airport. We arrived and were assigned a very nice room. The bed was excellent and I usually sleep on a sleep number bed at home. I loved the food and the staff were so kind and helpful. From what other passengers on our plane experienced, we had the best hotel. I would recommend this hotel very highly!
27 January 2013
Rated 5.0 out of 5.0 by JeffreyB Best Staff service in all of central America
My forth stay at this hotel, location, services and staff all great. I signed up as a Priority Club Member because I will only stay at this property in Honduras
02 January 2013
Rated 2.0 out of 5.0 by GastroKitty What happened to my favorite hotel??
Stayed one night at this Intercontinental using my Priority Award points.
1) NO bottle opener in mini bar or bathroom wall- hassle
2) Elevator shut down with me in it.- scary
3) DVD Alarm Clock was busted and still in room.
4) Checkout was abysmal: slow, inefficient and I believe I was charged twice for the whole ordeal.
5) Came home and seems as if another Priority Club number was issued for me? Is that thru the hotel staff?
6) TV needed to be reprogrammed each time it was turned on...thats alot of channels to get through before you can watch. And where's the channel guide in the room? - poor
Straighten up that front desk please.
Good note: Concierge helped me with cancelled flights and phone calls.
03 December 2012
Rated 5.0 out of 5.0 by Maximus Excellent experience
My family and I had an excellent experience when we stayed at the Intercontinental in San Pedro Sula. Service, staff availability and a very clean room and high quality and variety of food where there to make us feel welcome and comfortable.
27 November 2012
Rated 4.0 out of 5.0 by SanPedroSula Upgrade???
I don't know if I get an upgrade. How do I know that? It was like a regular room.
21 November 2012
Rated 5.0 out of 5.0 by DanielW Outstanding hotel
The staff at the Intercontinental hotel San Pedro Sula is extremely amable and helpful, from the front desk attendants to the housekeepers. The hotel has tremendoulsy improve its facilities over the last 3 years. Definitively the best hotel in San Pedro Sula.
16 November 2012
Rated 5.0 out of 5.0 by Gabriel great service
great food and service
the service guest is fine,
all the people in the hotel is very kind
but the security people is toff and no kind
becarefull with this issue
01 November 2012
Rated 4.0 out of 5.0 by divenuts getting better
i've stayed here several times in the last few years and to be frank i thought the price was out of wack with the quality of my experience. the food was awful (except the breakfast) and the atmosphere was uncomfortable. the best thing about this hotel used to be the lovely door staff and bag men.
the food has certainly improved both at the old restaurant (now called bambu) and with the addition of the new steak and lobster place. however the sushi served in the bar (nau) needs improving. why when honduras has a pacific and caribbean coast are you serving imported fish? most of the menu revolves around salmon (from chile i would imagine) and those horrible imitation crab sticks (why would anyone bother importing factory made fake crab to honduras?).
the freshened up lobby and pool area is nice and the whole atmosphere is much more inviting. i wish you could sound proof the guests rooms, noise from adjoining rooms is very off putting but the bedding and bathrooms are nice. also it would be nice to have a selection of spirits in the mini bar rather than just beer and wine.
all in all the hotel is much improved and is finally edging its way towards being a real international business class hotel.
23 October 2012
Rated 5.0 out of 5.0 Very Good Experience
Excellent experience, everything was OK, very good services, I will normally stay at this hotel in my travels there.
23 October 2012