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San Salvador-Metrocentro Mall

Rated 4.2 out of 5 by 52 reviewers.
Rated 5.0 out of 5.0 by Excelente estancia Primero los salvadoreños en general son muy amables, en este hotel se verifica el dicho. Gente profesional y siempre con la sonrisa. Segundo, para nosotros los viajeros frecuentes es de suma importancia que el desayuno este listo en la hora anunciada. Aqui a las 6:00 AM todo estaba listo y pudimos salir a la hora prevista: excelente experiencia. Recomiendo a este hotel Gracias al personal por su profesionalismo, calidad que falta mucho en America Latina. 23 February 2014
Rated 1.0 out of 5.0 by Muy Mala Experiencia Mantuvieron el hotel sin agua en los servicios sanitarios durante 45mins, "sin previo aviso a los huespedes", al reestablecer el servicio de agua l amisma estuvo saliendo con olor desagradable y color café durante aproximadamente 30 mins más... Esto ocasionó que perdiera reuniones de trabajo por el retraso. Dí aviso de inmediato del probelma sin obtener solución. Solicité hablar con la Gerente y entregué a ella misma un amuestra de la calidad de agua que estaba saliendo. No obtuve una solución ni retribución relacionada con la pésima experiencia y pérdida ocasionada... 17 February 2014
Rated 5.0 out of 5.0 by Services and Staff support Excellent hotel for business and meeting, great place. The restaurant staff was very professionals 10 February 2014
Rated 3.0 out of 5.0 by Confortable and secure place Was awful, because the second night someone around my room was smoking and the I felt the odor in my room. Then the bathroom was with problem with the toilet. 03 February 2014
Rated 5.0 out of 5.0 by Could not ask for better service We loved our experienced at this hotel. The service is amazing and the rooms and bed are very comfortable. People are trustworthy and very friendly. Their staff makes sure you feel welcome and taking care of. 15 January 2014
Rated 4.0 out of 5.0 Excellent Hotel always stay with you I would like to be reminded of their promotions and new hotels 23 December 2013
Rated 1.0 out of 5.0 by Check In & Shower Hi, the overall experience was poor due to 3 issues: 1. the room is very simple, poor and lacks the comfort of other intercontinental hotels. 2. the checking process took me 50 (!!!) minutes of waiting in line. everyone was extremely mad why the reception didn't open another stand to expedite the process instead of letting us stand on our feet for almost an hour. nothing was offered in the meantime (like a chair or bottle of water... ) 3. there was NO HOT WATER in the hotel during my stay. the staff claimed there was a problem with the hot water pump in the entire hotel and a colleague of mine that stayed in another room had the same problem. 13 December 2013
Rated 5.0 out of 5.0 by great service As usual the quality of stay at an Intercontinental is superb, in terms of the quality of the rooms and the service offered by the staff. On my first night I was under the weather and room service sent me a pot of mint tea...On the House!!! The staff remember your name and your preferences. However, the dinner food here on this occasion was very very salty. Both my colleague and I had this complaint. Again, because the staff are so great, they kept replacing the meal until we were able to get something we could eat and enjoy. And the air condition in my room kept shutting down during the night where I would have to wake up due to the heat. 09 December 2013
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San Salvador-Metrocentro Mall
  • Blvd De Los Heroes
  • San Salvador , 544
  • El Salvador
  • Front Desk +5-03-22113333

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

Contact hotel for details
  • Local Time

    8:14 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      1:00 PM

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 3 Room(s) with Accessibility Standards
    • Parking