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San Salvador-Metrocentro Mall

Rated 4.3 out of 5 by 79 reviewers.
Rated 4.0 out of 5.0 by Habitación confortable Muy buena ubicación, un entorno agradable. La tarifa que pagué durante mi estancia fue bastante alta, debería haberse incluido minimamente el desayuno, sin embargo se me dijo que nó lo estaba, que me invitaban a tomar un desayuno por US$19,00 nunca supe si ello incluia impuestos. Creo que ahí hay una falla, hoteles de la misma condición, aun con precios inferiores incluyen el desayuno y de excelente calidad, me parece que ahí hay una política errada por parte de los directivos de esa unidad hotelera. 17 June 2014
Rated 5.0 out of 5.0 by My home away from home I highly recommend this hotel. It is an amazing and welcoming experience every time I stay here. The hotel staff are extremely friendly and inviting. They make you feel as if you are their honored guest. If I could, I would stay at this hotel every time I travel. Fantástico!! 17 June 2014
Rated 5.0 out of 5.0 by BEST HOTEL It is the best hotel. Everything is amazing. Safe, clean, beautiful rooms and the staff is amazing. 17 June 2014
Rated 5.0 out of 5.0 by Great location, lively international feel. This hotel was an excellent value for us, and the location is what really makes this place. The inside layout makes the place feel lively. It is spotless, clean, very attentive, professional, and curteous personell and staff. You can walk across the street and be in a mall that has all kinds of restaurants and shopping areas. Restaurants like Tony Romas, Mister Donut and a full food court of all kind of places to eat. The lobby is grand and very attractive. There is even a place to drop off your laundry if you don't want to have it done in the hotel. Very excellent place. Best in San Salvador I have stayed. 17 June 2014
Rated 5.0 out of 5.0 by Me siento como en mi casa Me encanta el servicio, cada vez que me quedo me siento como en mi casa. Me ayudan en mis necesidades, lo recomiendo al 100% uno de los mejores hoteles de la región. 14 June 2014
Rated 5.0 out of 5.0 by Great Service and Steakhouse Best Brazilian steakhouse around.. and a third the price of Texas. Love the remodels fitness Center with modern equipment. Massage was also good, just wish it lasted longer. 13 June 2014
Rated 4.0 out of 5.0 by Buen hotel Excelente hotel, lo unico que cambiaria de mi estadia seria los productos del baño. Para viajes de negocios trato de empecar lo menos posible por lo que uso el shampoo y jabones del hotel. En este caso la calidad de stos productos fue muy mala para un hotel de esta categoria. 12 June 2014
Rated 5.0 out of 5.0 by Excelent Hotel all around I really liked the InterContinental San Salvador Hotel during my stay. The hotel personnel were very professional and cared to all my needs and when it comes to the food selection I can tell you that I am very satisfied and I do highly recommend the hotel to anyone that is visiting El Salvador that want to be treated with professionalism. 11 June 2014
Rated 5.0 out of 5.0 Excelencia La mejor experiencia en hospedaje, una calidad sorprendente en todos sus puntos de atención y confort... 10 June 2014
Rated 5.0 out of 5.0 by Como en mi casa! Hace muchos años me hospedo en este hotel, que además de sus excelentes instalaciones tiene un personal excepcional en el trato y atenciones. Recibo un trata personalizado que considero invariable para mi trabajo. FELICITACIONES! 10 June 2014
Rated 5.0 out of 5.0 by Como en casa Excelente trato del personal, buena ubicación. Buena relacion calidad-precio 04 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. The hotel was overall excellent. I felt safe and well looked after. Very clean tidy and professionally run combined with a guest experience that I can recommend. 04 June 2014
Rated 5.0 out of 5.0 by EXCELENTE SERVICIO EN TODAS LAS ÁREAS La experiencia de mi hospedaje en el Inter San Salvador fue absolutamente positiva y de alta calidad! La recomiendo a quienes deban visitar esa ciudad. 02 June 2014
Rated 5.0 out of 5.0 by Fin de semana espectacular Experiencia inolvidable: me hospede en el hotel de viernes a domingo y ha sido uno de los mejores fines de semana de mi vida el viernes por la noche tuve una cena romántica con música bossa nova de fondo, una noche de descanso espectacular en una cómoda cama bajo sabanas suaves y espectacular desayuno bufete, y un excelente room services que mas se puede pedir exelente lugar de descanso. 21 May 2014
Rated 5.0 out of 5.0 by Confirma mi preferencia por los hoteles Intercontinental Todo estuvo muy bien, sin embargo quiero destacar la atención del Club que fue excepcional en todo 20 May 2014
Rated 3.0 out of 5.0 by Terrible Last Impression I have spent over 30 nights at this property in the last 10 months with zero problems. My last night of my last stay, something was taken from my room. Nothing was done by management or staff to rectify the situation. I recently received an email saying that the item that was taken was not taken, implying I am lying. I'm very disappointed, and after spending a significant amount of time at this property, the poor experience and violation of my space has made me reconsider my choice of hotel when I return to San Salvador next month. 19 May 2014
Rated 1.0 out of 5.0 by No vuelvo a contratar sus servicios Señores Intercontinental. Suelo viajar bastante y había decidido utilizar IHG en lugar de otra cadena bastante conocida, principalmente por curiosidad, sin embargo no hay duda que cambiaré de vuelta a la cadena anterior al nada más pasar mi próxima estadía, que desafortunadamente ya tenía reservada con IHG. Cómo es posible que si de igual manera me voy a quedar con ustedes, no asignen puntos IHG por el solo hecho de que la reserva la hago vía una agencia de viajes? Al final del día el pago es el mismo y el hotel me va a alojar igualmente. Por cierto, de los intercontinentales donde me he alojado, este era el más sucio, el baño apestaba a humedad. 28 April 2014
Rated 5.0 out of 5.0 by Saludos Un buen lugar para descansar. Las opciones de restaurant son perfectas. 07 April 2014
Rated 4.0 out of 5.0 by Thanks It is a good experience in San Salvador. Thanks for all attention specially in Italian Restaurant. 31 March 2014
Rated 5.0 out of 5.0 by Excelente estancia Primero los salvadoreños en general son muy amables, en este hotel se verifica el dicho. Gente profesional y siempre con la sonrisa. Segundo, para nosotros los viajeros frecuentes es de suma importancia que el desayuno este listo en la hora anunciada. Aqui a las 6:00 AM todo estaba listo y pudimos salir a la hora prevista: excelente experiencia. Recomiendo a este hotel Gracias al personal por su profesionalismo, calidad que falta mucho en America Latina. 23 February 2014
Rated 1.0 out of 5.0 by Muy Mala Experiencia Mantuvieron el hotel sin agua en los servicios sanitarios durante 45mins, "sin previo aviso a los huespedes", al reestablecer el servicio de agua l amisma estuvo saliendo con olor desagradable y color café durante aproximadamente 30 mins más... Esto ocasionó que perdiera reuniones de trabajo por el retraso. Dí aviso de inmediato del probelma sin obtener solución. Solicité hablar con la Gerente y entregué a ella misma un amuestra de la calidad de agua que estaba saliendo. No obtuve una solución ni retribución relacionada con la pésima experiencia y pérdida ocasionada... 17 February 2014
Rated 5.0 out of 5.0 by Services and Staff support Excellent hotel for business and meeting, great place. The restaurant staff was very professionals 10 February 2014
Rated 3.0 out of 5.0 by Confortable and secure place Was awful, because the second night someone around my room was smoking and the I felt the odor in my room. Then the bathroom was with problem with the toilet. 03 February 2014
Rated 5.0 out of 5.0 by Could not ask for better service We loved our experienced at this hotel. The service is amazing and the rooms and bed are very comfortable. People are trustworthy and very friendly. Their staff makes sure you feel welcome and taking care of. 15 January 2014
Rated 4.0 out of 5.0 Excellent Hotel always stay with you I would like to be reminded of their promotions and new hotels 23 December 2013
Rated 1.0 out of 5.0 by Check In & Shower Hi, the overall experience was poor due to 3 issues: 1. the room is very simple, poor and lacks the comfort of other intercontinental hotels. 2. the checking process took me 50 (!!!) minutes of waiting in line. everyone was extremely mad why the reception didn't open another stand to expedite the process instead of letting us stand on our feet for almost an hour. nothing was offered in the meantime (like a chair or bottle of water... ) 3. there was NO HOT WATER in the hotel during my stay. the staff claimed there was a problem with the hot water pump in the entire hotel and a colleague of mine that stayed in another room had the same problem. 13 December 2013
Rated 5.0 out of 5.0 by great service As usual the quality of stay at an Intercontinental is superb, in terms of the quality of the rooms and the service offered by the staff. On my first night I was under the weather and room service sent me a pot of mint tea...On the House!!! The staff remember your name and your preferences. However, the dinner food here on this occasion was very very salty. Both my colleague and I had this complaint. Again, because the staff are so great, they kept replacing the meal until we were able to get something we could eat and enjoy. And the air condition in my room kept shutting down during the night where I would have to wake up due to the heat. 09 December 2013
Rated 5.0 out of 5.0 by Good location, food and exercise facilitiies 2 very nice restaurants on property, plus coffee bar. Much better than usual exercise facilities. Food at both on sight properties is memorable. Located across street from large mall if you need to do a little shopping. I would recommend and I will stay at this location again next time in San Salvador. 11 November 2013
Rated 3.0 out of 5.0 Good hotel. Nothing special. Not the best area. Although the location isn't ideal (right in between the end of the bad side of the city and the beginning of the good side), and it may not look like much from the outside, the inside must have been renovated rather recently, and by a very interesting modern mind. Upon check-in we were told we had been upgraded, but the suite fitted exactly the description of the suite I had booked in origin. I couldn't spot the upgrade at all. The bedroom was decently sized, and the bedding was extremely comfortable (I don't remember when was the last time I slept so well). The livingroom was on the small side for a suite. But the bathroom was by far the tiniest I have ever experienced at an InterContinental, to the point of being shockingly small and very uncomfortable even for two people brushing their teeth... I have been thrown into Courtyard by Marriott standard rooms with bigger and better bathrooms. One of the three restaurants has a very appetizing local lunch menu, but the other two, which are very well rated in San Salvador, were disappointing (maybe because we've already been to our good share of Japanese and Brazilian restaurants and, internationally speaking, they are not of note, although they may truly be some of the best of their kind in the city). The hotel isn't within walking distance of anything touristic (and if it were, walking would still be an option one would want to slowly ponder while looking at the area around the hotel), but the staff will promptly call you an official, trustworthy cab. The visit to El Salvador was memorable; however, the hotel was not. Not because it was bad (at all, it's a solid hotel) but because it doesn't offer any extra anything, anything that would make it memorable. 08 November 2013
Rated 4.0 out of 5.0 by Fantasticcccc Thank you , Fantastic Hotel , Recommend this place to anybody 01 November 2013
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San Salvador-Metrocentro Mall
  • Blvd De Los Heroes
  • San Salvador , 544
  • El Salvador
  • Front Desk +5-03-22113333

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

Contact hotel for details
  • Local Time

    9:11 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      1:00 PM

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 3 Room(s) with Accessibility Standards
    • Parking