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San Salvador-Metrocentro Mall

Rated 4.3 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by Recent stay First time in El Salvador. Thought the property, staff were very good. I would likely stay there again. 26 April 2013
Rated 1.0 out of 5.0 by The worst Curstomer Service I can not believe that a high end hotel like this, have a very low customer service, during my stay I had many problems with the people who provide services both at reception and in the parking lot, the truth is that I do not come back to this hotel their poor customer relations, do not even know themselves and what they offer rates that handle and finally after can not solve anything by themselves 10 April 2013
Rated 4.0 out of 5.0 by Great service even with staff turnover Although I was surprised by some of the recent staff turnover, there is no doubt that the in-house training program is doing its´ job given that the new staff continue to treat me well, using my name and working out the details of my reservation. The rooms continue to be above-class, and the value for money is very high. As a business traveler, this is a great hotel and one which I frequent regularly. As a family man with two young kids, I would say that the rooms are great but the pool area is below average. 27 March 2013
Rated 5.0 out of 5.0 by I always stay here when I am in El Salvador I travel to El Salvador a couple of times per year, often for a week to 10 days at a time. I always stay at the Intercontinental (which used to be the Camino Real). Of the high end hotels, this is by far the most convenient--easy to get to from the airport, easy parking, and conveniently located right across the street from a shopping center, a grocery store, a movie theater, banks, and anything else you could need--just a few blocks away. Breakfast is AMAZING, beds are extraordinarily comfortable, rooms are clean and smell good, and great views of the Salvadoran volcano. Staff are knowledgeable and helpful. If you're willing to spend the money, you can't go wrong with the Intercontinental. 16 March 2013
Rated 5.0 out of 5.0 by Best Customer Service Ever I recently stayed at the ICH San Salvador for 5 nights. On all accounts the staff were friendly, helpful, and made me feel extra special. They made me feel like "family". I particularly would like to mention Remberto. From check-in to check-out he was always there to help and make my stay memorable. He accommodated special requests and really cared about my well-being and experience at the ICH San Salvador. I particularly want to highlight the incredible staff in the Faisca do Brasil. The buffet provided equisite typical Salvadorean breakfasts including pupusas, tamales, fresh fruit, and local sweet breads. Everything was of the highest quality ALWAYS. Dinner at the Faisca do Brasil was incredible and included a wide variety of deliciously prepared meats, as well as buffet salads, and incredible desserts. Finally, the Room Service menu was more than ample and the food prepared to order. I highly recommend the pupusas which can be ordered throughout the day and evening. The Room Service staff were always cordial and extremely professional. 13 March 2013
Rated 5.0 out of 5.0 by Excelente Personal, Excelente Estancia y Excelente País Durante el check in pude observar las ventajas de contar con personal capaz y eficiente en un negocio como este. Tuve cierto contratiempo con la reservación, pero rápidamente se me ofrecieron las opciones disponibles y una muy rápida solución por parte de la encargada de la recepción de ese momento, lamentablemente no recuerdo su nombre, pero fue ella quien se encargó del check out. Excelente servicio de su parte. 24 February 2013
Rated 2.0 out of 5.0 reservation service your information serviceis not clear and even if you areamember of your club ambassador you do not dothings right for me this time. 19 February 2013
Rated 5.0 out of 5.0 by Outstanding Service I was quite surprised by the high level of professionalism as well as the concerned and thoughtful level of service provided at every level in this hotel. Every staff member I encountered was friendly, helpful and trated me as though I were a guest their home. I truly look forward to returning to this hotel! 24 January 2013
Rated 5.0 out of 5.0 by Muy buena la atencion recibida La atencion recibida fue espectacular, realmente me parecio muy orientado al cliente. Solamente hubo un pequenio detalle q no me parecio bien controlado y fue en el proceso del check IN, no me permitieron escojer habitacion porque tenian un matrimonio llevandose a cabo. No entiendo hasta ahora cual la relacion, inicialmente dijero q no querian q la celebracion de la boda me molestara, sin embargo cuando mencione q no importaba, dijeron q no tenian espacio, lo cual parecia a esa altura, solo un pretexto. 22 January 2013
Rated 5.0 out of 5.0 by I Love IHG Best place to stay,has everything in one place,I would recommend my friends to stay at IHG 15 October 2012
Rated 5.0 out of 5.0 by Great Service Great! First time but not my last! Staff was able to attend guest while two major events. 13 October 2012
Rated 5.0 out of 5.0 by exelemte todo esta bien la unica recomendacion es que cambien la perilla de la ducha por 2 para poder tener control de la temperatuta y la intencidad por separado 08 October 2012
Rated 5.0 out of 5.0 by En Congreso médico y de paseo La pasé muy bien, me actualicé en dermatología y conocí sitios muy bonitos.- En cuanto al hotel, me sentí como en casa, con gente muy colaboradora, buen aseo, buena comida y seriedad en el servicio. Gracias Intercontinental de Praga 07 October 2012
Rated 5.0 out of 5.0 by Ambiente a nuestro gusto Hemos estado con mi esposa para darnos una escapada de la rutina y la verdad es que desde que llegamos hasta que nos retiramos la pasamos muy bien, relajados,divertidos,comimos muy bien, disfrutamos de las instalaciones y de las atenciones de personal. Por eso no solo nos hemos escapado una vez. Irma y Juio 05 October 2012
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San Salvador-Metrocentro Mall
  • Blvd De Los Heroes
  • San Salvador , 544
  • El Salvador
  • Front Desk +5-03-22113333

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

Contact hotel for details
  • Local Time

    5:06 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      1:00 PM

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 3 Room(s) with Accessibility Standards
    • Parking