Rated 4.3 out of 5 by 118
Rated 3.0 out of 5.0 by kassel112 Overall just OK
The towels are old and frayed at the ends. The water pressure when taking a shower is very low. Service at the restaurants is good.
14 June 2013
Rated 5.0 out of 5.0 by TravelAbroad Great Food
The restuarants available in the hotel are fantastic! Not only is the room comfortable and there is great service, but the food is fantastic!!
29 May 2013
Rated 5.0 out of 5.0 by Marvy Great Service
I really enjoyed my stay at this hotel and will recommend to friends and relatives. The beds in the rooms are very confortable, slept really well and exceeded my expectations.
The staff of the hotel are very friendly and liked the attention I received from all of them. I would come back to this hotel anyday!!
20 May 2013
Rated 5.0 out of 5.0 by Whirlpool Great place
Special thanks to Tatiana, (front desk) and Fernando (bell boy) great service. I am coming back in July. I really enjoy my relaxing time.
17 May 2013
Rated 3.0 out of 5.0 by RodrP Worst hotel internet system + others
The internet service is too bad. I have to log in every time I want to use it. I have to remember or keep record of the daily password. The internet system in other hotels in the same chain keep the password in the browser cache but this system just doesn’t work. The internet is too expensive for the quality of the service.
Also I didn’t receive my bill the day before my check out as I usually do in lower profile hotels from the same group (IHG). The following morning I had to spend 35 minutes on bill clarification…
14 May 2013
Rated 5.0 out of 5.0 by Virgilio Great service.
Been there many times, each one is a memorable experience.
Last time, They manage to knew with my assistant that I like cashews, I had two package of them along with fruit, water, cheese and wine.
I love this hotel.
13 May 2013
Rated 5.0 out of 5.0 by Ughber Recent stay
First time in El Salvador. Thought the property, staff were very good. I would likely stay there again.
26 April 2013
Rated 1.0 out of 5.0 by rjdc The worst Curstomer Service
I can not believe that a high end hotel like this, have a very low customer service, during my stay I had many problems with the people who provide services both at reception and in the parking lot, the truth is that I do not come back to this hotel their poor customer relations, do not even know themselves and what they offer rates that handle and finally after can not solve anything by themselves
10 April 2013
Rated 4.0 out of 5.0 by GoldenBoy Great service even with staff turnover
Although I was surprised by some of the recent staff turnover, there is no doubt that the in-house training program is doing its´ job given that the new staff continue to treat me well, using my name and working out the details of my reservation.
The rooms continue to be above-class, and the value for money is very high.
As a business traveler, this is a great hotel and one which I frequent regularly. As a family man with two young kids, I would say that the rooms are great but the pool area is below average.
27 March 2013
Rated 5.0 out of 5.0 by chele011011 I always stay here when I am in El Salvador
I travel to El Salvador a couple of times per year, often for a week to 10 days at a time. I always stay at the Intercontinental (which used to be the Camino Real). Of the high end hotels, this is by far the most convenient--easy to get to from the airport, easy parking, and conveniently located right across the street from a shopping center, a grocery store, a movie theater, banks, and anything else you could need--just a few blocks away. Breakfast is AMAZING, beds are extraordinarily comfortable, rooms are clean and smell good, and great views of the Salvadoran volcano. Staff are knowledgeable and helpful. If you're willing to spend the money, you can't go wrong with the Intercontinental.
16 March 2013
Rated 5.0 out of 5.0 by Gringo51 Best Customer Service Ever
I recently stayed at the ICH San Salvador for 5 nights. On all accounts the staff were friendly, helpful, and made me feel extra special. They made me feel like "family". I particularly would like to mention Remberto. From check-in to check-out he was always there to help and make my stay memorable. He accommodated special requests and really cared about my well-being and experience at the ICH San Salvador.
I particularly want to highlight the incredible staff in the Faisca do Brasil. The buffet provided equisite typical Salvadorean breakfasts including pupusas, tamales, fresh fruit, and local sweet breads. Everything was of the highest quality ALWAYS. Dinner at the Faisca do Brasil was incredible and included a wide variety of deliciously prepared meats, as well as buffet salads, and incredible desserts. Finally, the Room Service menu was more than ample and the food prepared to order. I highly recommend the pupusas which can be ordered throughout the day and evening. The Room Service staff were always cordial and extremely professional.
13 March 2013
Rated 5.0 out of 5.0 by ErnestGT Excelente Personal, Excelente Estancia y Excelente País
Durante el check in pude observar las ventajas de contar con personal capaz y eficiente en un negocio como este. Tuve cierto contratiempo con la reservación, pero rápidamente se me ofrecieron las opciones disponibles y una muy rápida solución por parte de la encargada de la recepción de ese momento, lamentablemente no recuerdo su nombre, pero fue ella quien se encargó del check out. Excelente servicio de su parte.
24 February 2013
Rated 2.0 out of 5.0 reservation service
your information serviceis not clear and even if you areamember of your club ambassador you do not dothings right for me this time.
19 February 2013
Rated 5.0 out of 5.0 by jeff21 Outstanding Service
I was quite surprised by the high level of professionalism as well as the concerned and thoughtful level of service provided at every level in this hotel. Every staff member I encountered was friendly, helpful and trated me as though I were a guest their home. I truly look forward to returning to this hotel!
24 January 2013
Rated 5.0 out of 5.0 by Luzbelo Muy buena la atencion recibida
La atencion recibida fue espectacular, realmente me parecio muy orientado al cliente. Solamente hubo un pequenio detalle q no me parecio bien controlado y fue en el proceso del check IN, no me permitieron escojer habitacion porque tenian un matrimonio llevandose a cabo. No entiendo hasta ahora cual la relacion, inicialmente dijero q no querian q la celebracion de la boda me molestara, sin embargo cuando mencione q no importaba, dijeron q no tenian espacio, lo cual parecia a esa altura, solo un pretexto.
22 January 2013
Rated 5.0 out of 5.0 by Sachin I Love IHG
Best place to stay,has everything in one place,I would recommend my friends to stay at IHG
15 October 2012
Rated 5.0 out of 5.0 by Av93jose Great Service
Great! First time but not my last! Staff was able to attend guest while two major events.
13 October 2012
Rated 5.0 out of 5.0 by danny7 exelemte
todo esta bien la unica recomendacion es que cambien la perilla de la ducha por 2 para poder tener control de la temperatuta y la intencidad por separado
08 October 2012
Rated 5.0 out of 5.0 by Angelito En Congreso médico y de paseo
La pasé muy bien, me actualicé en dermatología y conocí sitios muy bonitos.-
En cuanto al hotel, me sentí como en casa, con gente muy colaboradora, buen aseo, buena comida y seriedad en el servicio.
Gracias Intercontinental de Praga
07 October 2012
Rated 5.0 out of 5.0 by Ocho Ambiente a nuestro gusto
Hemos estado con mi esposa para darnos una escapada de la rutina y la verdad es que desde que llegamos hasta que nos retiramos la pasamos muy bien, relajados,divertidos,comimos muy bien, disfrutamos de las instalaciones y de las atenciones de personal.
Por eso no solo nos hemos escapado una vez.
Irma y Juio
05 October 2012