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San Salvador-Metrocentro Mall

Rated 4.3 out of 5 by 140 reviewers.
Rated 4.0 out of 5.0 by Fantasticcccc Thank you , Fantastic Hotel , Recommend this place to anybody 01 November 2013
Rated 4.0 out of 5.0 by Amazing staff The staff at this hotel is excellent and very accommodating. I have stayed at the other top hotels in San Salvador, and the Intercontinental far exceeds them in this area and in the room comfort and amenities. Don't stay anywhere else! 26 October 2013
Rated 5.0 out of 5.0 by Excellent service I had a great time at the Hotel the room was very clean, good size, my bed was comfortable. The Staff and all the personal very polite. I recommend this hotel. 26 October 2013
Rated 5.0 out of 5.0 by Excelente Servicio La atención fue estupenda, todo el personal fue muy atento conmigo durante mi estadía, el hotel es impecable y muy cómodo. 18 October 2013
Rated 5.0 out of 5.0 by Excellent Service The experience and the service provided by this hotel was just perfect. For sure I would recommed this hotel. 07 October 2013
Rated 4.0 out of 5.0 Rooms ok. Room size and amenities, even with Gold Rewards were OK. Staff service from concierge to parking attendants were very good to excellent. Food at restaurants, cocktail hour were good. 06 October 2013
Rated 4.0 out of 5.0 by Comfortable bed, good location, poor internet AWFUL internet, terrible for working purposes. I even had trouble using the cable for internet. Tech services was contacted and couldn't fix the problem. Had to disconnect one device in order to use the internet on the 2nd device. 05 October 2013
Rated 5.0 out of 5.0 by Great Hotel Close to everything. Quality of service exceptional. 02 October 2013
Rated 5.0 out of 5.0 by Professional Reception and Concierge staff From the moment I came out of my taxi I was called by my name and everyone attending to me knew who I was and made me feel welcomed, relaxed and special in their attention to detail and simplicity of the process of getting to my room and around the premises. Brilliant!!! 02 October 2013
Rated 5.0 out of 5.0 by The only place to stay in San Salvador I travel for business to the area a few times a year and would not stay anywhere else. I have tried other hotels in the area and nothing compares to the experience you receive at the Intercontinental. The staff make you feel like family. They greet you by name, go out of their way to make you feel welcome, respond to any need or concern quickly and overall make it a overall great experience. The rooms and food are excellent with many restaurant choices to choose from. There is a reason the Intercontinental is always busy with It feels like my home away from home. 30 September 2013
Rated 5.0 out of 5.0 by Viaje Negocios Muy buen Hotel, adicional tiene varios opciones de Comida " Restaurantes" 22 August 2013
Rated 5.0 out of 5.0 by Melky the shuttle driver Beautiful hotel. Room was immaculate. Staff was incredibly helpful, especially Melky the airport driver, incredibly friendly, professional and a great ambassador of Honduras and the Intercontinental hotel 17 August 2013
Rated 4.0 out of 5.0 by Always comfortable The InterContinental is always a very comfort place to stay. I travel to El Salvador often with my job and usually stay there. It is nice to see staff I know that warmly greet me. The room is very nice, great bed, super food. I highly recommend you consider staying in this hotel next time you are in El Salvador. 10 August 2013
Rated 5.0 out of 5.0 by Excelente Stay! As usual. IHG always with the best offer and safety comfort! 04 August 2013
Rated 4.0 out of 5.0 Confortable room, good food, bad tv/cable service and bad pool The room was good, confortable and cozy bed, but the tv/cable service was bad, since it turn on and off (out of air) The room service and the food at the restaurant is quiet very good indeed!! But when i tried to go to the swiming pool, it was a litlle bit far away and full of pepole from the events rooms... doing the coffe break. quiet unconfortable!! 03 August 2013
Rated 4.0 out of 5.0 by ODORS IN THE ROOM Was staying at room 709. Every morning during my stay, from around 6 AM, through the AC system, odor of cooking oil burning, cigarrete smoke were pumped into my room. I reported it without success. Staff couldnt find a solution to the problem other than turning off the AC, and although doing it (and suffering heat), the problem stayed. 01 August 2013
Rated 4.0 out of 5.0 by Business in ES The hotel is a bit datecom the rooms have been remodeled, I was there twice last month and the second time got a better equipped room. Only issue is you Can't see clearly out the windows. Bathroom a bit small and only 1 old towel (both times)Gym is small. Service is good, room comfy, bfast great, 04 July 2013
Rated 4.0 out of 5.0 by It's no longuer wat it Was two months ago The upsells where changed and are not as good as before. Two months ago I went there, I was offered the Ambassador kit, by this time I haven't received the kit and none of the benefitts mentioned went I bought it were offered this time. I would like a refund. 28 June 2013
Rated 2.0 out of 5.0 by TWO STRIKES AND OUT I stayed at the Real El Salvador a couple of months ago and wasn't very impressed with the experience, so I decided to try again...the experience was worse. As an Ambassador Member, I rarely complain about the great IHG properties and service but this property is the exception. This last stay last week was very disagreeable: reservation dates erroneous, small and uncomfortable room, leaky faucets and shower that sprayed all over the place, excessive hall noise at night. broken coffee maker (and without regular coffee anyway), etc. You have successfully convinced me to make all of my future reservations at the Crowne Plaza. GBL 25 June 2013
Rated 2.0 out of 5.0 by Good location, poor staff As an Ambassador member, I would not recommend this hotel. I had a much better experience the previous two nights. Both were also at Intercontinental properties in Costa Rica and Honduras. Room and restaurant experiences were good. Marvin with Concierge was excellent. Front desk staff was not helpful. The main issue was I was charged 3x for internet. I explained to the front desk associate and his supervisor that I was not informed at check in that internet was not complimentary to Prior Club Ambassador members. Further, the previous two nights were at Intercontinental locations in Costa Rica and Honduras where internet was complimentary for Ambassador members. Charges were removed at checkout. I believe of these properties are owned by the same group (Real). The front desk associate and his supervisor were inflexible and refused to remove the charges, except for only one. When I requested to speak to the GM, he/she was not available. I left my business card and asked to be contacted by the GM. It's been a couple of weeks. I've not heard from the hotel, email or phone. Quite strange to be so petty toward a premium business customer. It was my first time and certainly my last time at this hotel. 20 June 2013
Rated 5.0 out of 5.0 by Great room service! The service level is always fantastic at this hotel, with staff members making the effort to remember one´s name so as to feel even more at home. On my last visit the room service really stood out, so much so that I wrote an email to the hotel´s management congratulating the kitchen cook who prepared the meal. Eating hotel food gets tired fast, so this meal really stood out. I look forward to going back in a couple of weeks! 19 June 2013
Rated 1.0 out of 5.0 by Rude check - in staff and lazy business center staff I have stayed at Intercontinental hotels throughout the Western Hemisphere since 1975 and this experience San Salvador rates as the absolute worst. I experienced very rude service at guest check - in with the employee acting as if he was doing me a favor by letting me stay there. The business center women, ( when they were even in the business center versus running around other parts of the lobby), were at best lazy and at worst incompetent. 19 June 2013
Rated 3.0 out of 5.0 by Overall just OK The towels are old and frayed at the ends. The water pressure when taking a shower is very low. Service at the restaurants is good. 14 June 2013
Rated 5.0 out of 5.0 by Great Food The restuarants available in the hotel are fantastic! Not only is the room comfortable and there is great service, but the food is fantastic!! 29 May 2013
Rated 5.0 out of 5.0 by Great Service I really enjoyed my stay at this hotel and will recommend to friends and relatives. The beds in the rooms are very confortable, slept really well and exceeded my expectations. The staff of the hotel are very friendly and liked the attention I received from all of them. I would come back to this hotel anyday!! 20 May 2013
Rated 5.0 out of 5.0 by Great place Special thanks to Tatiana, (front desk) and Fernando (bell boy) great service. I am coming back in July. I really enjoy my relaxing time. 17 May 2013
Rated 3.0 out of 5.0 by Worst hotel internet system + others The internet service is too bad. I have to log in every time I want to use it. I have to remember or keep record of the daily password. The internet system in other hotels in the same chain keep the password in the browser cache but this system just doesn’t work. The internet is too expensive for the quality of the service. Also I didn’t receive my bill the day before my check out as I usually do in lower profile hotels from the same group (IHG). The following morning I had to spend 35 minutes on bill clarification… 14 May 2013
Rated 5.0 out of 5.0 by Great service. Been there many times, each one is a memorable experience. Last time, They manage to knew with my assistant that I like cashews, I had two package of them along with fruit, water, cheese and wine. I love this hotel. 13 May 2013
Rated 5.0 out of 5.0 by Recent stay First time in El Salvador. Thought the property, staff were very good. I would likely stay there again. 26 April 2013
Rated 1.0 out of 5.0 by The worst Curstomer Service I can not believe that a high end hotel like this, have a very low customer service, during my stay I had many problems with the people who provide services both at reception and in the parking lot, the truth is that I do not come back to this hotel their poor customer relations, do not even know themselves and what they offer rates that handle and finally after can not solve anything by themselves 10 April 2013
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San Salvador-Metrocentro Mall
  • Blvd De Los Heroes
  • San Salvador , 544
  • El Salvador
  • Front Desk +5-03-22113333

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish

Pet Policy

Contact hotel for details
  • Local Time

    3:00 AM
    • CHECK-IN

      2:00 PM

      1:00 PM


    • US Dollar $ (USD)


    • 3 Room(s) with Accessibility Standards
    • Parking