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Sanctuary Cove Resort

Rated 4.2 out of 5 by 144 reviewers.
Rated 4.0 out of 5.0 by Great conference venue Having booked to attend a conference, I was surprised breakfast was included in the room rate & of very good quality. The room was clean, spacious & air conditioned, a bonus for a humid Feb in Qld. Also golf buggies are available to transportt you around the hotel. The conference facilities were adequate & the catering was very good. Another bonus was a late check out on Sunday so we could enjoy the pool. The only negative is the hotel is half way between Brisbane & Gold Coast airports, so that maybe seen as a transportation issue. 26 February 2014
Rated 5.0 out of 5.0 by Spectacular Extraordinary Sublime This IS the only place to stay on the Gold Coast. Monique's outstanding leadership and eye for detail clearly shines through, as the management and staff are engaged, attentive, aware and give amazing service. Little touches such as lagoon pool toys and floats, and personal, genuine "thank for staying" comments make the Intercontinental Sanctuary Cove simply our only choice. What a lift at every level since she, her team and the IHG group took over. THANK YOU to Monique and the whole team. we can't wait to be back!! John & Nic - Platinum Ambassadors 26 February 2014
Rated 1.0 out of 5.0 by my stay First off, staff were great. Very friendly and helpful. The room itself was a major disapointment. All the furniture in the room was old and very tired looking. The chair had stains, the carpet mat was stainded and THE OUTSIDE furniture was junk!! Broken stained and ripped. The tv was not working properly and picture kept dropping out. The walk in robe lights were not functioning. Most annoyingly the bathroom lights were not functioning either!! I had to use a lamp from beside the bed just to have a shower. Spare toilet paper just left on floor.. Mould inside shower and on tile grout on shower exit tiles. YUCK!! Cracked and peeling paint just topped my stay.. Its such a shame because i love staying in sanctuary cove but will rethink my accom plans in the future. I really hope this feedback helps u sort out the many numerous problems i incounted.. Mark Torcaso 22 February 2014
Rated 4.0 out of 5.0 by New Year Stayover. Really enjoyable,comfortable and relaxing stay. Pool was fantastic(although people reserving poolside shaded chairs and then going back to their rooms for hours must be stopped). Close to Sanctuary Cove Marina with all its shops. A real warm welcome when we arrived with Ken greeting us and looking after our car. He also took care of the fault we had with the TV & Fridge in our room later that evening,good service & prompt. A very enjoyable stay and Ken was there to see us off and he remembered our names. 21 February 2014
Rated 2.0 out of 5.0 by Intermediate Intercontinental Stayed 3 nts 15-18/2/14. Am a Intercontinental Ambassador member & have stayed at many InterContinental hotels all over the world - this was probably the low point. Booked a King Club Marina View - Ambassador auto upgrade to a car park view, albeit a larger ( Homestead) suite. Tried to run a bath - got brown water for half an hour - asked reception, they said some work have been going on - asked why they hadn't told us or flushed the system themselves - no real response. Had requested turn- down after 8pm each night, chap turned up at 6pm. Sunday breakfast in the Club was quite an experience. The form is you can order a cooked breakfast there & they get it from the restaurant. There was one member of staff trying to serve 55 covers. Unsurprisingly, through no fault of his own, he failed. Consumable items weren't replenished and, after waiting over half an hour, we walked out ( as others had before us) and went to the restaurant ourselves. I spoke to the club manager (Anthony?) who said he would speak to the chefs!!! Hardly their fault, he should have had more staff in place, surely the number of people having breakfast wasn't a surprise to him. We went out for the day, returning after 4pm to find the room unserviced. Spoke to the Duty Manager who said they 'planned to have the rooms serviced by 5pm'. Asked him were we to use dirty towels if we wanted to shower before the Drinks & Canapes service started in the Club lounge at 5pm - no real response. Again more staff would get the work done quicker. Apparently the owners swapped franchises from Hyatt to Intercontinental in late 2012. They don't seem to have made any great additional investment, with pre-printed 'Intercontinental' sticky tape covering the old brand on in-room signage whilst still using Hyatt labelled bed linen over a year after the change. Not the level of service you would expect from an Intercontinental Hotel. Disappointing. 19 February 2014
Rated 5.0 out of 5.0 by Enjoyable Weekend Everything about this resort was up to scratch. Room, amenities and friendly staff. This is the second time we have had our work conference here and both times it has been excellent. Well Done. 16 February 2014
Rated 5.0 out of 5.0 by Service Your hotel was a great experience, but what stood out for us both was the high level of personal service offered to us buy your amazing staff. The service was by far one of the best i have experienced so far, and will definitely be returning. 12 February 2014
Rated 3.0 out of 5.0 by Natalie and Adrian excellent porters On entering room found the room not acceptable for cleanliness and reported to front desk but nothing done until we reported it next day, in the afternoon after room was serviced. Then house keeping staff and management came to view the room and got it cleaned for evening were very apologetic but spoilt our stay. 06 February 2014
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Sanctuary Cove Resort
  • Manor Circle
  • Sanctuary Cove , 4212
  • Australia
  • Front Desk +61-7-55301234

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French, Hindi, Japanese, Turkish

Pet Policy

Contact hotel for details
  • Local Time

    7:10 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Australian Dollar $ (AUD)

    Accessibility

    • Service Animals Allowed
    • 2 Room(s) with Accessibility Standards
    • Parking