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Sanctuary Cove Resort

Rated 4.4 out of 5 by 252 reviewers.
Rated 5.0 out of 5.0 by Superb restaurant Great hotel in a nice quiet spot. The breakfast buffet is superb, but the degustation at the Fireplace restaurant is a must. It was outstanding, but book late as the restaurant is quite noisy early on. We has a suite that looked at the back garden,whilst a bit of an uninteresting view the bird life is great. 10 September 2014
Rated 5.0 out of 5.0 by Relaxing stay As per previous visits, the Intercontinental delivered a relaxing stay for us. We were upgraded to a lagoon view room, which was a lovely surprise. We found the room to be very clean and tidy, albeit not a recently refurbished room, which we have stayed in before, but very good all the same (room was still in the same older colours, and old tiles in the bathroom). But the lagoon view was excellent. Breakfast was good, and hot! We would definitely recommend this property, and will be returning again at some stage in the next 12 months. 10 September 2014
Rated 5.0 out of 5.0 by Anniversary weekend “Great weekend for anniversary celebration” 6 Sep 2014 Great weekend for anniversary celebration from the moment we booked in with Narrelle we thought the weekend would be special The lady was so informative and she admitted was very new to the property well obviously the recruitment policy is working nothing was a problem checking into our weekend escape We then walked to our roomM and was presented with a bottle of bubbly and chocolates and a personable welcome card from the management team signed by Monique how personable The room was very lovely balcony over the marina and spotless inside with nice furnishings and short walk to sanctuary cove We decided at breakfast there and returned to our oasis and spent time lazing around the pool and snacked with great service from Tim at the Bar who made our afternoon so enjoyable with great service and even went searching for a fruit platter to finish off afternoon drinks wonderful memorable afternoon at the lagoon Back to room for a freshen up and the room had been cleaned and fresh towels and bed made what great service To finish had wonderful meal at the fireside Tim at front of house made our anniversary special with welcoming Bubbly and the rest of evening was superb with Marjorie our very attentive but not intrusive waitress off to our room to spend our last night before checkout in morning thank you everyone take a bow decided to review before leaving well done see you another time have to come back again great experience for us both on our special date 10 September 2014
Rated 5.0 out of 5.0 by Wonderfully Stay Had a great weekend and couldn't fault it in any way. 09 September 2014
Rated 5.0 out of 5.0 by Most memourable stay. Everything was above my expectations and my room was wonderful, especially my balcony which was a great way to relax. My only complaint is that I did have a rather large old dusty spider web above my sliding balcony door, hidden behind the curtain and a bathroom glass that was dirty with dried milk on the bottom. Too very small things that did not disrupt my stay in any way. 08 September 2014
Rated 4.0 out of 5.0 by Winter break Most enjoyable 5 night stay to escape the cold Victorian weather. Concierge on duty at the time, Kerry O'Connell was excellent in securing behind the scenes tickets at Seaworld for us. Grounds are well maintained and don't be surprised to see a kangaroo or wallaby enjoying a feed on the lawn areas:-) The on site restaurant is excellent, one of their wood fire steaks is a must. Breakfast choices are varied and well presented. If there was a down side it was the servicing of our room which was as late as 5pm on one occasion. Would definitely stay again. 02 September 2014
Rated 4.0 out of 5.0 by Great hotel at Sanctuary Cove Visited this hotel for a conference - a great venue. Would recommend it. 02 September 2014
Rated 5.0 out of 5.0 by Great Location Another very nice 4 day visit to the Intercontinental Sanctuary Cove. A great place to relax, with beautiful gardens and very friendly and helpful staff, especially Josh when you arrive, and Danielle and Georgia in the club. Our room had been refurbished, with new tiles and fittings in the bathroom, and some of the old and dated furniture replaced. Still some more to work to be done in various parts of the property. Breakfast in the Cove is always a good way to start the day. The bacon, and the oven roasted rosemary mushrooms are the about the best that I have tasted. However the scrambled eggs are the worst I have ever had, as they were very dry, crumbly and tasteless. It is also good to see that there is a member of staff in the Club most of the time, and things have improved, however there is still room for some improvement. When going to the Club for a coffee during the day, the biscuits are not being put out and you have to ask for them. Who ever is responsible for putting together the cheese board for the evening canapés should know that six or eight slices of cheddar cheese 3cm x 3cm x 5mm thick, plus a large piece of blue cheese is not a cheese board. Also in the evening, the biscuits for the cheese board are sometimes forgotten. 29 August 2014
Rated 4.0 out of 5.0 by great location friendly staff made this an even better stay, I will be returning for sure 28 August 2014
Rated 5.0 out of 5.0 by A veg out weekend Came to Sanctuary Cove for a weekend celebrating a wedding anniversary, and wanting a gentle, quiet weekend to spoil ourselves. And we certainly got that! A lovely resort set in the quiet end of the Gold Coast, with beautiful grounds and outdoor facilities (not that we got to use them, as the weather was foul). And the food. The buffet breakfasts were superb, the simple things done very well. How often do you see tea made with proper tea leaves in a tea pot these days?! The Saturday buffet dinner was also very good. Just a shame that we couldn't do the 20 or so desserts justice, as we were so full. Looking forward to the next excuse to stay. 28 August 2014
Rated 5.0 out of 5.0 by sevice exellent staff in club lounge great great place staff great room a bit tired looking but enjoyed stay would go back without hesitation 28 August 2014
Rated 5.0 out of 5.0 by Comfortable and convenient Unfortunately it rained the whole time we were there so couldn't utilise many of the facilities fully. Could not fault the staff who were friendly and attentive from front desk, concierge, restaurant and house keeping. The hotel is located well for local tourist attractions and restaurants in the marina right next door offer a variety of dining experiences. 28 August 2014
Rated 5.0 out of 5.0 by Great Place To Chill Out Well having been there before, we found this a great escape. Left Newcastle at 6.15 and was having breakfast in the Resort at 9pm the same day. 21 August 2014
Rated 4.0 out of 5.0 by Bed very comfortable Room in general was nice and spacious, however very dated and could do with a long overdue make over 20 August 2014
Rated 5.0 out of 5.0 by Sanctuary Cove Stay The only problem I had with our stay was the hot water on the top level of the hotel (our room anyway) was not good enough. It took five (5) minutes to heat up and the pressure was not good. The other problem we had was that on our last day/night we were there our room cards stopped working. This was fixed straight away but it was an inconvenience that should not have happened. 19 August 2014
Rated 3.0 out of 5.0 by Restaurant Restaurant staff were friendly and quick to help with any requests regarding seating, hot drinks. 18 August 2014
Rated 5.0 out of 5.0 by Excellent Venue The venue and staff was fantastic and made our wedding day spectacular. So surprised but delighted they even changed the fountain colors to match our wedding party colors. 16 August 2014
Rated 5.0 out of 5.0 by Wonderful experience What an amazing resort. The staff, from the moment we stepped onto the resort were welcoming with a smile. They are definitely your greatest asset. The staff are constantly helpful and very cheerful, their attitude and dedication to their work is truly inspiring. The resort is beautiful, full of fantastic scenery and tranquillity. I would definitely come back to this picturesque resort we had an enjoyable stay. Well done IC. Thank you for your hospitality. 13 August 2014
Rated 5.0 out of 5.0 by Great Experience I was only there for a work do but i will be back. A beautiful property with amenities and facilities that are some of the best I've experienced. I appreciated the restraint in decor and style as retaining the heritage feel is what makes the property special. I will be back whit the clan. 11 August 2014
Rated 5.0 out of 5.0 by Everything top from arrival to departure We had an early flight into Brisbane and were offered a room from 8:00 until the booked room became ready around 11:00; very convenient after a long flight from Europe. Gary greeted us on arrival: Ah you must be ...... We felt wellcome all along and had a pleasant stay with no points to put our finger on. We will be back in a couple of days. 09 August 2014
Rated 5.0 out of 5.0 by room wi-fi charges Whilst the wi-fi connection was efficient it was very expensive. In contrast, a stay in Hobart at an International chain Hotel last June, the wi-fi was complimentary. Given wi-fi is so integral to our daily lives the expensive fee charged at Sanctuary Cove for captive clients is just silly. i paid because i had no choice but i resented it nevertheless. A memorable blight on another wise lovely stay. 07 August 2014
Rated 4.0 out of 5.0 by Good experience I found the resort to be very clean and the service to be great. The furnishings and decor of the rooms was a little dated. I was very dissapointed with the food options. There was not enough healthy options or choice of foods. I was served a lot of sandwiches, spring rolls, pasta and potato. These foods are not what I would expect from a resort. There needed to be more fresh vegetables and salad as well as fresh fruit. Focus o quality and not quantity. There was a lot of fried food that was perhaps not even fresh. 05 August 2014
Rated 5.0 out of 5.0 by Great location and relaxing Hotel offers a fabulous customer care team focused on providing comfort and care. Beautiful rooms, grounds and club room. Felt very pampered. My only disappointment was I had to ask for our room to be made up and cleaned 3 times out of the 5 nights we stayedBirthday getaway as I felt they had missed cleaning our room, each time was after 3pm. On check out I was informed I could have asked for an early room clean, perhaps this should have been offered on the first time I asked. 03 August 2014
Rated 5.0 out of 5.0 by 20 hours was too short We stayed at the InterContinental at Sanctuary Cove to attend a family wedding. We came up from Melbourne, so the middle of winter still seemed very summery here for us! The standard of service was ridiculously high across the resort. Everyone is so friendly and knowledgable. Particularly mention to Chloe at the buffet breakfast. It was very busy with a lot of people waiting for tables. She handled this problem solving with aplomb. Credit also to the chefs. The buffet breakfast was phenomenal. Fresh squeezed juices combos in cute bottles, tubs of delicious 5am yoghurt, espresso coffee. Definitely worth it. Just wish we had more time to enjoy it all! 31 July 2014
Rated 5.0 out of 5.0 by Excellent experience Loved staying at this resort, nil complaints, staff were very friendly and helpful. Room was great and bathroom was excellent. Room was complete with a balcony which overlooked a garden area and lagoon 31 July 2014
Rated 4.0 out of 5.0 by Staff outstanding! There were a few things around our room that looked dated. But other than that we had a lovely stay with our two children. The staff at the hotel went above and beyond for us and were absolutely wonderful!! We would come again! 30 July 2014
Rated 5.0 out of 5.0 by Great service Just wanted to congratulate Josh- at Reception - nothing was too much trouble - he was always helpful and friendly. In fact the service we received from all of the staff was first rate - noticeably so. 30 July 2014
Rated 4.0 out of 5.0 by Wedding venue Our daughters wedding was very beautiful here. However, the experience was spoiled because our crystal cake toppers went missing, and we are desperately trying to find them. I dont think the staff realise what they mean to us a s a special and expensive engagement gift to our daughter. Lovely chapel. Check your bookings. The hotel seems to have another booking office after hours. 30 July 2014
Rated 5.0 out of 5.0 by Treated like royalty The staff are exceptional. The room was lovey and the toiletries really nice, it's the only place I've ever taken home the partly used shower gel, shampoo and conditional. Lemon verbena scent was sensational. The buffet dinner and breakfast offered a culinary delight to suit every taste. The ambiance in the cold winter evening with the roaring fires comfy chairs and delightful music set a scene which was comfort and relaxation. Well done to the hotel for superseding all my expectations. 30 July 2014
Rated 3.0 out of 5.0 by Comfortable bed but no maintenance Comfortable bed, but the room was not very clean and had a mouldy smell. The hotel was a beautiful place several years ago, but now it is not very well maintained. With proper maintenance it is a wonderful place to be. 29 July 2014
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Sanctuary Cove Resort
  • Manor Circle
  • Sanctuary Cove , 4212
  • Australia
  • Front Desk +61-7-55301234

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French, Hindi, Japanese, Turkish

Pet Policy

Service animals and guide dogs are allowed. No other pets are allowed.
  • Local Time

    6:15 PM
    • CHECK-IN

      3:00 PM

      11:00 AM Late Check out Available
    • Evening Reception Desk Open


    • Australian Dollar $ (AUD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking