Rated 4.2 out of 5 by 59
Rated 5.0 out of 5.0 by Raul747 Warm and friendly staff
I stay at this hotel often and find he staff friendly and enthusiastic.
Everything about the stay is good, food service and genuine warmth of the staff.
27 February 2014
Rated 5.0 out of 5.0 by Usnoopy Clean, comfortable hotel with friendly staffs.
Clean comfortable modern hotel in central Santiago.
Nice warm atmosphere with warm friendly staffs.
One of best Intercontonental hotels globally.
11 February 2014
Rated 5.0 out of 5.0 by 3nails4me Excellent staff & facility
I thoroughly enjoyed my stay at the Santiago Intercontinental Hotel. The staff was very cheerful and helpful with everything. The breakfast was superb each morning and the restaurant staff was superb. The room was very comfortable and excellently furnished. Thanks for a wonderful 3 day stay.
04 February 2014
Rated 4.0 out of 5.0 by CAPN Good Location
I found the hotel confortable and aligned with my previous experience in Intercontinental Hotel in USA and Venezuela
28 January 2014
Rated 5.0 out of 5.0 by Atl404jj Very nice hotel. Exceptionally professional and kind staff.
I stay here regularly at the Intercontinental in Santiago. I am now a Platinum Ambassador so enjoyed the upgrade to the Club Rooms
I must say Roxana, General Manager, is so gracious and offers a very warm greeting; her attention to detail is amazing-- I sense that all the staff were well chosen since everyone seems so polite and professional and knows what they are doing. The Club Floor-- breakfast & evening drinks/snacks are all very good and its a very cozy lounge-----
Although the Club rooms are closer to one of the busiest street corners in Santiago the noise was not an issue with the walls, etc.
I look forward to my next business trip and feeling a little pampered and relaxing. I love the main hotels lobby bar--nice vibe, decor and fun to unwind with my colleagues there. Yes this hotel doesn't have an outdoor pool (indoor one) or a nice outdoor patio-- but I guess in the middle of the busy business centre you can't have everything. But this is a great hotel; and the staff is what makes it worth coming back for--The asian restaurant next to the Towers is awesome!
25 January 2014
Rated 5.0 out of 5.0 by NachoCL Great Servive
The personnel are very kind and always make me feel at home.
26 December 2013
Rated 4.0 out of 5.0 by JJ404 Nice hotel; nice staff-- central location
The Intercontinental Hotel in Santiago is as central as you can get in the newer; more upscale part of town. The hotel itself consists of three towers. Each has its own price point and style. The newest tower on the corner is the more upscale Ambassador Club level rooms. Private check in etc and amenities. Have not stayed there so can't comment about the rooms; but you can tell by the private entrance/staff and check in its the higher end of the three.
The front tower; nearest the main lobby has very large and comfortable rooms. While this is not a brand new hotel it is very well kept; clean. There is also a third smaller tower in the back which is away from the main street but the rooms are much smaller.
The restaurants; pub; lobby bar are all very good. The breakfast buffet in the main restaurant is great (there are 3 restaurants in the hotel- the Asian one is one of the best in Santiago; not cheap but GOOD). I think the staff are excellent; professional, cordial, and sincere. I will have to be honest no hotel is perfect --so if you are really into a fancy gym theirs is ok-- the pool is indoors and on the top floor. Not very big but on winter days---Thats June, July and August there it will come in handy to be indoors and sit inside.
I think Roxana the Manager and her staff run a very professional and comfortable hotel. I will say the food from room service was also very good. While a rooftop open pool would have been a treat- to be outside now when its summer in Chile (December,January, February)- I will say the a/c works very well in the main tower rooms and is very quiet. I was impressed by two details that seem consistent-when the DO NOT DISTURB sign is on your door NO ONE bothers you--housecleaning; minibar staff, etc….Also must say that if you call for something or order room service there is always a second call to make sure everything is OK and a chance to fix whatever is not OK….
I plan to stay and visit Stgo often for work and enjoy this hotel very much. It has a little bit of the old vibe of Intercontinental Hotels in the pub etc and the professionalism of a staff that care.
23 December 2013
Rated 5.0 out of 5.0 by Willchum Lovely Hotel, Lovely City
We arrived unexpectedly due to the cruise company we had been traveling with getting our tour arrangements wrong.The staff could not have been more helpful. My Ambassador Membership was recognized and we were upgraded to a lovely suite.
We had booked club Floor access and found this to be worth while. There was a great Pasta restaurant attached to the hotel with an outside dining area where you could enjoy the mountains and watch the city rush by.
07 December 2013