Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

InterContinental Santiago

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage A Reservation
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage A Reservation
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Hotel Reviews for InterContinental Santiago
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 313 reviews
78%
Recommend This Property

Ratings Breakdown

313reviews

  • 5 Stars
    149
  • 4 Stars
    78
  • 3 Stars
    39
  • 2 Stars
    23
  • 1 Stars
    24

First room plagued by drilling, water leaked into the second.

By

2016 二月 08

Was given a free upgrade to the Club Tower, but the sprinkler must have gone off in the corridor outside as water came under the door. Got a free bowl of fruit and extra loyalty points as compensation.

Posted byHotelStaff
2016 二月 11
Dear Guest: In addition to greet you, we would like to express our sincere apologies for the inconvenience that you had to face. It was an unfortunate isolated case that we could correct thanks to your feedback. We also thank you for taking the time to write us. We hope you can visit us soon so you can enjoy a thoroughly enjoyable stay. Best regards, Andrea Ramírez Vera Director of Operations
Read More
Read Less

need to improve

By

2016 二月 01

The Hotel location is good, the staff is good, lobby is good, but rooms have to be improved

Posted byHotelStaff
2016 二月 01
Dear Guest Colombia-USA: Along with greeting you I would like to thank you for your time at the moment of sharing your experienced in our Hotel. It is very important for us to receive this kind feedback as we can improve through your comments in order to provide a better service. It´s always pleasing to received kind words to our staff, your comments related to the rooms will be forward to the General Management. Best Regards, David Sepulveda C. Guest Service and Business Center Supervisor
Read More
Read Less

Atención personal excelente

By

2016 一月 31

club

Muy satisfactoria la estadía su personal es muy bueno.

Posted byHotelStaff
2016 二月 01
Estimado Huésped : Cromantina, Nos gustaría expresar a usted , nuestros sinceros agradecimientos por vuestros comentarios que nos hacen saber que nuestros esfuerzos para el bienestar de nuestros clientes ha sido un cumplidos. . Sinceramente valoramos que usted haya dedicado de su valioso tiempo para escribirnos en las páginas de IHG Reviews. Nos gustaría tener la oportunidad de servirle nuevamente. Gracias por preferirnos, Le Saluda Cordialmente, Juan Riquelme S. Guest Service Manager INTERCONTINENTAL SANTIAGO Vitacura 2885 | Las Condes | Santiago | CP 7550024 | Chile Tel: (56-2) 2394 2000 | DDI: (56-2) 2394 2063 | Fax: (56-2) 2394 2030
Read More
Read Less

Best place to stay in Santiago for service and serenity in this busy city.

By

2016 一月 26

platinumelite

Happy and attentive staff, modern amenities and the breakfast makes for a great start to one's day. Humberto G. concierge very helpful and knowledgeable.

Posted byHotelStaff
2016 一月 28
Dear Guest: We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met. We would also like to thank you for your comments regarding the good service of our staff, we are very grateful that you take the time to give special thanks. We consider your comments as a compliment that helps us to continue with our job. we look forward to welcoming you again in the near future. Best Regards, Juan Riquelme S. Guest Service Manager INTERCONTINENTAL SANTIAGO
Read More
Read Less

Viaje de Negocios a Santiago

By

2016 一月 25

club

He estado en varios intercontinental alrededor del mundo, y la calidad de la comida no fue lo que esperaba, asimismo el ruido y el olor al exterior de las habitaciones fue incómodo, seria ideal que pudieran tener en cuenta lo expuesto ya que el personal y el servicio fue súper bueno y cordial, además de estar muy cerca a la oficina de mi empresa en Santiago.

Posted byHotelStaff
2016 一月 28
Estimado Huésped , Gracias por haber tomado de su valioso tiempo para escribir sus comentarios en nuestra encuesta HeartBeat. Es lamentable que su estadía no haya sido satisfactoria. El feedback que recibimos de valiosos huéspedes, como usted, nos permite conocer los problemas en las áreas y tomas las acciones pertinentes para asegurar que situaciones similares no se repitan en el futuro. Le hemos enviado un mensaje privado a su correo personal. Le Saluda Cordialmente, Juan Riquelme S. Guest Service Manager INTERCONTINENTAL SANTIAGO Vitacura 2885 | Las Condes | Santiago | CP 7550024 | Chile Tel: (56-2) 2394 2000 | DDI: (56-2) 2394 2063 | Fax: (56-2) 2394 2030
Read More
Read Less

時間前のチェックイン

By

2016 一月 25

午前11時にホテルに到着した時点では、部屋が空いていなかったため、チェックインできなかったため、ロビーで待っていたところ、頻繁に声をかけてくれたり、その後午後1時には部屋に入ることが出来た。スタッフの努力のおかげだと考えている。

Posted byHotelStaff
2016 一月 27
Dear Guest Toyotoyo: Along with greeting you I would like to thank you for taking the time to write about your experience at our hotel. It is always a pleasure to read and received comments from our valuable guests during their stay in our hotel. We would like to thanks for your positive comments related to our staff. We hope to serve you again on your next trip to our beautiful country. Best regards, David Sepulveda C. Guest Service Supervisor
Read More
Read Less

All excellent but the unreliable air conditioning

By

2016 一月 22

club

This hotel was selected because it is the traditional hotel used by Princess Cruise Lines in Santiago, including a representative on station. Everything about the hotel was excellent, including staff, appointment, facilities and location, with one major exception. The air conditioning system in the main and executive towers was not working or was not controllable, respectively. At our request (not offered by the staff, but demanded by me), we were moved to the Executive Tower after many hours of high temperature in our first room and lapsed deadlines to get it fixed. In the second room the air conditioning worked but was not controllable - either always on or I shut it off. Aside from this matter, we really enjoyed our stay and would use this hotel again in the future - assuming the a/c is fixed!

Posted byHotelStaff
2016 一月 25
Dear Mr. Woops72. Please allow me to take this opportunity to apologize for the inconvenience you experienced during your stay. We rely on you as our guest, to let us know how we are doing and how we can improve to meet your expectations. Your comments have been reviewed by the General Management of the hotel and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Thank you for taking the time to convey your feelings regarding your recent experience with the InterContinental Santiago. Your willingness to share your thoughts with us is genuinely appreciated. We would like to have the opportunity to welcome you back in an effort to provide the quality of our service that you expect. Best Regards, Juan Riquelme S. Guest Service Manager INTERCONTINENTAL SANTIAGO Vitacura 2885 | Las Condes | Santiago | CP 7550024 | Chile Tel: (56-2) 2394 2000 | DDI: (56-2) 2394 2063 | Fax: (56-2) 2394 2030
Read More
Read Less

Convenient in Santiago

By

2016 一月 22

This was a post-cruise stay for one night. The hotel is modern and spacious. The breakfast is adequate. Hotel was undergoing some renovation so noise and air-conditioning was a problem. Otherwise, it was a comfortable environment. Ask for water when you check in as it is not advised to drink the hotel water. Great restaurants within a few blocks of hotel.

Posted byHotelStaff
2016 一月 25
Dear Mr. Native Girl, Thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Santiago. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you as our guest, to let us know how we are doing and how we can improve to meet your expectations. We have sent you a private message Best Regards, Juan Riquelme S. Guest Service Manager INTERCONTINENTAL SANTIAGO Vitacura 2885 | Las Condes | Santiago | CP 7550024 | Chile Tel: (56-2) 2394 2000 | DDI: (56-2) 2394 2063 | Fax: (56-2) 2394 2030
Posted byHotelStaff
2016 一月 25
Dear Mr. Native Girl, Thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Santiago. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you as our guest, to let us know how we are doing and how we can improve to meet your expectations. We have sent you a private message Best Regards, Juan Riquelme S. Guest Service Manager INTERCONTINENTAL SANTIAGO Vitacura 2885 | Las Condes | Santiago | CP 7550024 | Chile Tel: (56-2) 2394 2000 | DDI: (56-2) 2394 2063 | Fax: (56-2) 2394 2030
Read More
Read Less

Great Experience

By

2016 一月 14

club

A fitting end to a great South American Cruise. The Santiago InterContinental hotel is located in a great section of the city with access to great restaurants and shopping. The staff was extremely helpful with sightseeing suggestions, restaurants and transfers to the airport. Overall we had a great experience and would return to this hotel if future travels brings us to Santiago.

Posted byHotelStaff
2016 一月 18
Dear Guest: Thank you for your positive feedback and also for taking the time to share us on IHG Reviews. We are glad to know that you enjoyed your stay. It was a pleasure to welcome you as our guest. Thanks again for having chosen us and we look forward to welcoming you again in the near future. Kind Regards, Andrea Ramirez Vera. Director of Operations
Read More
Read Less

no responde para nada a un intercontinental

By

2016 一月 04

Habitación oscura en la parte aparente vieja del edificio, No lo informa en la reserva, si lo se con anterioridad no reservo este hotel. Habitación oscura y con vista a un contrafrente.
No responde para nada a un intercontinental hotel, he estado en otros alrededor del mundo mucho mejores,
mala relación precio servicio. ademas había una delegación de olimpiadas que no se informa con anterioridad y que altera el servicio del hotel. No volvería En la esquina esta el Holiday Inn express de la cadena IHG por casi el mismo precio y con mejores habitaciones y vista, mas desayuno.

Posted byHotelStaff
2016 一月 05
Estimado Huésped: Alter, Agradecemos que usted dedicara de su tiempo en desear compartir su reciente experiencia con nosotros . Lamentamos, no haber podido alcanzar sus expectativas de servicio en esta oportunidad, sus comentarios y sugerencias poseen un alto valor para la mejora constante en nuestros servicios. Tomamos con responsabilidad cada sugerencia y comentarios de nuestros huéspedes. Nos gustaría comentarle que nuestra Gerencia General a evaluado cada uno de los comentarios de nuestros huéspedes y ha considerado la necesidad de realizar una remodelación en la torre que usted nos ha mencionado, los trabajos comenzaran en un futuro próximo con el motivo de mejorar la estancia de todos y cada uno de nuestros huéspedes. Realmente nos hubiera gustado haber entregado a usted el servicio que merece. Le Saluda Cordialmente, Juan Riquelme S. Guest Service Manager INTERCONTINENTAL SANTIAGO
Read More
Read Less

Very Nice hotel and Excellent staff

By

2016 一月 04

I greatly enjoyed my recent short stay at the InterContinental Santiago. Prior to arrival, the concierge services, particularly Humberto, provided excellent help in arranging airport/hotel transfers as well as tours of the Santiago area. He was very responsive to emails and my questions. He was very helpful and provided excellent service, which made my stay enjoyable and feel great even before my arrival into Santiago. With his help, I had very little to worry about during my short stay over the Christmas holiday. All of the staff were very friendly and helpful; a good example for other hotels to follow. I was recognized as a Spire elite IHG member and offered an upgrade in the new Club Tower. The club room was a very nice end/corner unit with plenty of light and views. It was very clean and comfortable. The bed was comfortable with feather pillows for a relaxing evening sleep after a long day of touring. Would definitely stay again at the InterCon if my travels bring me back to Santiago. Thank you to all of the staff and especially Humberto with concierge services. Cheers.

Posted byHotelStaff
2016 一月 06
Dear Guest, DJHo: Along with greeting you I would like to thank you for your time at the moment of sharing your experienced with us. It is very important for us to receive this kind feedback as we can improve through your comments in order to provide a better service. It´s always pleasing to received kind words to our staff, your comments related to the concierge will be forward to the General Management. Best Regards, David Sepulveda C. Guest Service and Business Center Supervisor
Read More
Read Less

so so

By

2016 一月 02

platinumelite

Front desk seems understaffed. Always crowd of people there checking in and out but only two receptionists are crazy busy working (of course no smiling ). The priority check in line though is just literally sit there. You dont get any priority anyways. The main building is dated and need upgrade. Overall I wont recommend the main building.

Posted byHotelStaff
2016 一月 04
Dear Guest Wewewe: Thank you for taking the time to post your comments. It is unfortunate you were not satisfied with your stay. Feedback received from our valued guests, like you enables us to identify target problems on areas and take the necessary actions to ensure similar situations that can be avoided in the future. We are aware of your disappointment, we will inform to the Front Desk Manager in order to reinforce our trainning process and a refresher training to our Staff We would like to inform that our Hotel is under a renovation process that consider all the towers, rooms, meeting rooms and lobby areas. During this year we are going to start the renovating process in our older tower, this is to provide the best quality to all our guest. I hope you can enjoy them on your next visit to Santiago Best Regards, David Sepúlveda C. Guest Relations Supervisor
Read More
Read Less