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  • 1 888 IC HOTELS
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Santiago

Rated 4.2 out of 5 by 102 reviewers.
Rated 3.0 out of 5.0 habitacion la habitacion dejame mucho que desear por ser cadena intercontinental. el bano era chico, demasiado 01 September 2014
Rated 5.0 out of 5.0 by Cordialidad, atencion y comodidad Una excelente opcion para disfrutar de los viajes de negocios. 29 August 2014
Rated 5.0 out of 5.0 by Very comfortable bed Have a very pleasant stay at this hotel, room is very well furnished and has a very comfortable king size bed with top quality linens. 27 August 2014
Rated 5.0 out of 5.0 by All perfect Muy buena experienca. Personal amable y dedicado. Cuarto amplio y luminoso. 26 August 2014
Rated 5.0 out of 5.0 by Another Good Stay in Santiago 2nd trip to Santiago this year - Intercontinental delivered consistent room quality and services. Plenty of good food near-by. 26 August 2014
Rated 2.0 out of 5.0 by Centrally located Quite disappointing. The rooms in the standard part of the hotel were poorely maintained. Appeared warn out, no better than 3 star. The priority wing is newer, however the rooms are dark and unless I had a corner room with 2 windows, I could not stand them. The food is average. The only restaurant of quality, the Asian, does not charge to the room. The Priority club access is too expensive for the little variety of food, standard drinks and generally poor quality of wine. The hotel is overpriced for what it offers, nowhere close to what I would expect from the Intercontinental. Sorry. 15 August 2014
Rated 5.0 out of 5.0 by Five Star Service Enjoyed a weekend with family (four rooms). Staff were very helpful and professional. Nice rooms, bathrooms are luxurious. Would be great if the club lounge were available more hours. Very close to a huge number of good restaurants. 15 August 2014
Rated 3.0 out of 5.0 by Mal Servicio y Calidad de Habitacion Considero que un Hotel de la categoria del inter deberia tener mejor servicio, calidad, atención al cliente, pero la experiencia en el Inter de Chile es regular. 11 August 2014
Rated 4.0 out of 5.0 by Agradable estadía Al llegar al hotel, el recibimiento del personal fue muy agradable, las indicaciones fueron claras para que no quedara dudas al respecto. La habitación es acogedora ideal para un buen descanso. 08 August 2014
Rated 4.0 out of 5.0 by Confortable stay and great meals I travelled for a short visit during a meeting and was a wonderful experience, amazing room, splendid bathroom and amenities, I could sleep wonderfully and have great meals 05 August 2014
Rated 5.0 out of 5.0 by Good location and well equipped very nice room and excellent staff. Highly recommended. 29 July 2014
Rated 1.0 out of 5.0 by Mala estadia en el Intercontinental Las Condes Santiago de Chile Sufri frio en la habitacion porque no funciono el aire acondicionado ni el agua caliente el la ducha. Reclame por ambos servicios pero nadie los soluciono. 26 July 2014
Rated 5.0 out of 5.0 Grata estancia en Santiago de Chile. Me sorprendió muy gratamente la cortesía de su personal en el restarurante 2920 así como la paciencia y experta asesoría del Concierge al decidir el tour a Isla Negra. 26 July 2014
Rated 5.0 out of 5.0 by Very nice hotel While the building is not new the staff are making this a very comfy and pleasant place to stay. There are some issues--the thermostats and a/c need updating here and there.. But the hotel in whole is clean and comfortable. Again the people that work there seem genuine, concerned, friendly and professional. 26 July 2014
Rated 5.0 out of 5.0 by Servicio excelente y sorprendente Asistí a una reunión académica celebrada en este hotel y sus instalaciones, servicio, personal fueron de muy buen nivel 26 July 2014
Rated 3.0 out of 5.0 by Great location close proximity to many restruants and shopping I did have an issue during my last stay with no hot water for a shower. 24 July 2014
Rated 5.0 out of 5.0 by Servicio excelente, atención de primera Siempre es una excelente experiencia hospedarme en el Intercontinental, te hacen sentir una persona importante y siempre están atentos a cumplir los requerimientos. 21 July 2014
Rated 4.0 out of 5.0 by Intercontinental Santiago Bien ubicado. Buen aspecto general Habitaciones algo viejas y baños muy viejos. 16 July 2014
Rated 4.0 out of 5.0 by Striking Workers The bed was soft (not really a big deal) but the Strikers took the cake. They made allot of noise which made it hard to talk to people in the Bar. Other than that it was a great stay. 10 July 2014
Rated 3.0 out of 5.0 by Huelga en un hotel de lujo.... Es una pena que un hotel de una cadena como esta permita caer en la situacion donde sus empleados se van a huelga y molesten constantemente el ambiente con ruidos, gritos basura, bloqueando entradas, etc. Mi estancia fue de una semana, por trabajo, y realmente era incomodo ingresar y salir del hotel. Por el precio que se paga, los huespedes no deberian ser afectados por conflictos laborales. 01 July 2014
Rated 5.0 out of 5.0 by Overall Experience The hotel is very well located. The staff arranged taxis and drivers when required and at short notice. The restaurants in the hotel were excellent and all of the staff were efficient. On a first visit to chile it was a great comfort to be able to enjoy the comfort of this hotel. 30 June 2014
Rated 5.0 out of 5.0 Kind people and timly service Whenever my staying santiago was with Intercontinental. Concierge and front desk people are so kind and try to help me and say hello to me. 29 June 2014
Rated 5.0 out of 5.0 by Mr. Great service and quality of the facilities. would recommend hotel to anyone 19 June 2014
Rated 4.0 out of 5.0 by Experiencia El hotel en general tiene buenas instalaciones y sus empleados son educados y bien entrenados, pero deben mejorrar las instalaciones de los cuartos, principalmente de los baños y duchas, ya que se están haciendo viejas y el mantenimiento es pobre. en cuanto a el descanso considero fue bueno. 16 June 2014
Rated 5.0 out of 5.0 by UN HOTEL ESTUPENDO El hotel es fantástico, muy confortable, con unas habitaciones amplias y bien equipadas. A destacar especialmente la amabilidad de todo su personal que está en todo momento pendiente del bienestar de los clientes. Muy recomendable. 16 June 2014
Rated 5.0 out of 5.0 by Great Tech Center Location Club Tower rooms comfortable, clean, and quiet. Front desk staff and lobby boys glad to attend to any need or service. Welcomed and treated as a IHG Platinum Member. Several excellent restuarants within 5 to 10 minutes walk of the hotel. Remember to bring an umbrella if going to Santiago in the winter months. 16 June 2014
Rated 1.0 out of 5.0 by Good staff and nice lobby dont make up for poor quality rooms This property needs a major room make over. Very old, dirty, and dark rooms. Not at all the quality worthy on the Intercontinental name. Staff was overall were polite and courteous. Restaurant staff were attentive however they tended to stand in groups and talk loudly together. I get the impression the male staff / mgrs were less customer service oriented than the female staff. Wish I could have charged the meals at Temple to the hotel. I dont understand the other "tower" portion of the hotel and how the quality of the rooms compares. 09 June 2014
Rated 3.0 out of 5.0 by Buiness trip My upgrade put me in the Club tower. I gathered from others I would have been better off in the regular tower, but higher up. Out of 6 nights no hot water on 3 mornings. Bad sound proofing to bedroom and partying on 3 nights in the Japanese restaurant till 05.30, clearly audible. Water coming from the ceiling of the executive lounge on 2 days, shut for 2 days with no alternative provided during the day. Bedroom on low floor, facing office block so needed blinds closed, room dark anyway. Despite being the newer tower the Club Tower needs refurbishment All staff excellent. 30 May 2014
Rated 5.0 out of 5.0 by El mejor desayuno y un increible Happy Hour El desayuno es exacto, preciso. No le sobre ni le falta nada. El Happy Hour es un ambiente ideal para relajarse, tomar algo, degustar alguna delicia, todo con una exelente atencion, cordialidad y buena presencia del personal 23 May 2014
Rated 5.0 out of 5.0 by Staff treat you like family I'm a regular guest of the Intercontinental Hotel Santiago. Gabriella on the front desk is not only knowledgeable she welcomes guests with the warmest of smiles. It;s only natural that things in life can go wrong and sometimes language can be a problem. The staff not only fix any problem quickly they follow up checking everything has been resolved. My only complaint if any is that the room service menu is very limited after midnite. 09 May 2014
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Santiago
  • Avenida Vitacura 2885
  • Santiago , CP7550024
  • Chile
  • Front Desk +56-2-23942000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Italian, Portuguese

Pet Policy

Pets not allowed. Only service dogs allowed
  • Local Time

    7:20 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 1 Room(s) with Accessibility Standards
    • Parking