Rated 4.2 out of 5 by 83
Rated 5.0 out of 5.0 by aussiemex Great service
I have always chosen this hotel every time I travel to Santiago. The staff is always very helpful and nice. Facilities are good also. I definitely recommend this hotel.
05 November 2013
Rated 5.0 out of 5.0 by LBJJ Another great stay at Santiago Intercontinental
My third stay at this hotel over the last 18 months and excellent in every way !
Go there - take my car !
31 October 2013
Rated 2.0 out of 5.0 by denaround Miss
I had a bad experience with the concierge team on two occasions one of them being very uncomfortable and him being not polite at all.
29 October 2013
Rated 5.0 out of 5.0 by Mandji Great improvement in general since the last time I stayed
Good recognition of my ambassador status.
Service has improved since my last stays. New building,
whilst not my taste ( very dark), is comfortable. Important to get a room with view, as opposed to many rooms facing nearby
buildigs with the clothes hanging out of their balconies.
24 October 2013
Rated 2.0 out of 5.0 by dotdexter Tower
There's a club tower and regular tower. The older tower needs work.
The room I was in was old, shower leaked and the furniture is old, they need to update the tower.
The food was ok, nothing special.
19 October 2013
Rated 5.0 out of 5.0 the best
One of the best hotel in Santiago, defenetly stay there again!
19 October 2013
Rated 5.0 out of 5.0 by yipeeboy Just great!
Surroundings are great, staff is very courteous, breakfast buffet is terrific, as well as the happy hour refreshments. The rooms of the newest tower are gorgeous, very comfy bed, great views Nice pool, though you have to go to tower 1 through just one of the elevators. Metro station is 10 minute walk, as well as a very big mall, la costanera, and quite a selection of nearby restaurants.
For some reason, I felt surrounding restaurants overcharged for simple juice beverages. Try to see everything listed on the menu, else you'll *surely* be taken advantage of.
16 October 2013
Rated 4.0 out of 5.0 by Giannini Super!
Hotel staff are always "avalilable"! I do recomend.
14 October 2013
Rated 5.0 out of 5.0 by wendyw13 great location with huge rooms and fantastic staff
I stay at this intercontinental every month. the hotel is beautiful & definitely my preferred hotel. all staff are fantastic from the time the door is opened for you by one of the concierge team through to the time you check out. all of the concierge team are brilliant and the concierge "humberto" is a standout. he knows everything, you can ask him anything & he is always able to help with ideas for tourists, restaurants, shopping, skiing and anything else you may want to do in Santiago. its always a pleasure to stay at this hotel.
01 October 2013
Rated 4.0 out of 5.0 by SBausili Nice but old
Everything was clean and neat. The carpet and room feel old. Nice new TV and spacious room.
30 September 2013
Rated 5.0 out of 5.0 by subttekeko EXCELENTE ESTADÍA
REALMENTE DA MUCHO GUSTO ATENCION TAN AMABLE Y PREOCUPADA. HABITACION MUY AGRADABLE.
28 September 2013
Rated 4.0 out of 5.0 by mandt0413 A really good stay to kick off our holiday
A very comfortable room and a great location to enjoy the city. The club lounge was very good with plenty of space to relax. Some of the lounge staff were not as friendly or welcoming as in other Intercontinental hotels. This may be a language issue, not sure.
Assistance on checking in/out was very good and arrangements for tour and a car to the airport all handled efficiently. Staff were very good.
Ambassador members looked after with all benefits provided.
We would definitely recommend the hotel and stay again. Thank you.
28 September 2013
Rated 4.0 out of 5.0 by Platin Nice Club Tower
The IC Santiago has a great location in the heart of the new business district with easy access to downtown by bus or subway (subway in Santiago is very safe, clean and reliable). The club tower rooms and club lounge are brand new with a nice style, IPhone docking station, huge desk etc., sometimes the air condition is a bit noisy and the bathroom is without heating which makes it a bit cold during winter time.
We had some problems at the beginning and the staff was very helpful in solving them. Overall, the concierge team and bell boys did a great job with all of them being fluent in English. They also helped me to organize trips to other cities and to clarify some problems with a rental car company.
Breakfast was great and the team always allowed me to enjoy it even after closing time while teaching me some more Spanish.
Overall, great experience!
11 September 2013
Rated 4.0 out of 5.0 by jfm2013 Good hotel with great location
Comfortable room with great isolation. Good breakfast and a excellent restaurant (Pasta y Basta). Excellent attention in the front desk but the bar in front of has a very slow service. Great location close to Parque Bicentenario and Costanera Shopping Mall. Unaceptable be charged to use the hotel fitness room
02 September 2013
Rated 4.0 out of 5.0 by jdagostino Excellent
Every time that I goes to Santiago, I try to get a bed at intercontinetnal, really nice.
Highly recommended the Sushi resto at the corner that belongs to the hotel.
The only improve point is a social bar to take a beer, needs to be a little more open to the people to go there.
Staff is very kind and really help ful
02 September 2013
Rated 3.0 out of 5.0 by GeneJazz Service
Maids were VERY inconsistent. Sometimes, you were left a wash rags, sometime not. Sometime you had Klennix, sometimes not! Sometimes you were left a towel, sometimes not.
YOUR MAID SERVICE IS JUST SHORT OF TERRIBLE!
Why charge more for water than one can buy on the street? Why don't you offer 1 bottle for free each day as other hotels do.
31 August 2013
Rated 5.0 out of 5.0 by Cerceta Excellent personalized attention
The staff was world class and attentive to my every need. The service in the breakfast buffet, bar, and business center was excellent. The front desk staff was very helpful and flexible with me on departure time since I had a late day flight out. All in all a great experience.
27 August 2013
Rated 4.0 out of 5.0 by Simon75 Pleasant stay
welcoming hotel with charme and good preparation of the staff. A place to stay in Santiago for business and for some pampering leisure.
26 August 2013
Rated 5.0 out of 5.0 by Erzherzog Intercontinental Santiago
One of the best hotel stays from point of view of staff courtesy, amenities, etc. Recommend the club area and the club lounge. Spacious room, good views, great staff, in general, three very comfortable days that complemented a very successful trip. Well worth it.
08 August 2013
Rated 5.0 out of 5.0 by Platin Good hub to visit Santiago and Chile
Located in the business district with short distance to the very comfortable Santiago underground/subway. Club Tower has nice rooms, club lounge provides good evening snack! Concierge staff is great helping to plan trips to the surrounding area as well as to Atacama.
23 July 2013
Rated 5.0 out of 5.0 by ReRi Luxury and confort
The new tower is amazing, the rooms are new, and have a very fancy decoration. The bed is very good, the bathroom is big enough and the room service was very good- full of delicious options. The gym is also very good, specially for a hotel! The lobby is nice, the hotel has many restaurants (good ones).
I do reccomend for a couple, for a business person and for sure I'll come back.
26 June 2013
Rated 5.0 out of 5.0 by lfsalomao Business travel could not be better
Me and my co workers stayed at this beautiful hotel in Santiago.
This hotel has the best location, the best rooms and definitely the best staff in industry.
We were located just around the corner from restaurants, malls and offices for customers visit.
Staff is great, specially Roxana Olmedo, the Front desk manager, Philip Marriott, the sales manager of our account and a very special Thank You for Mr. Walter Ramos, Concierge, he helped us with all our appointments and reservations, and always with a smile in the face!
Thank you to all your staff for a memorable stay!!
20 June 2013
Rated 5.0 out of 5.0 by 9fred staff
everytime i stay and your hotel in santiago im reminded why and the why is the service i get there every time- you have an employee who works on the new tower side named (walter) he is part of your concierge staff and he by far goes out of his way to make me feel wanted and cared for by your hotel.
19 June 2013
Rated 5.0 out of 5.0 Excellent Stay
I stayed at Intercontinental Santiago from June 8th through June 15th on vacation. As a Chilean living abroad who is familiar to Santiago and the Vitacura area, I would like to touch on the following points:
1. Extremely attentive staff (special thanks to: Manager Roxanna Olmedo and Concierge Alejandro Bravo for their outstanding service)
2. Impeccable premises (rooms, lobby, restaurants, gym)
3. Great location in Vitacura and close to the rapidly developing metropolitan area nicknamed "Sanhattan"
4. Delicious breakfast at 2920/La Terraza
My experience was way above my expectations and of upmost satisfaction. Next time I visit Santiago I will certainly choose this hotel.
18 June 2013
Rated 5.0 out of 5.0 by CXMorales Fabulous Hotel Fabulous Location
Just stayed at the Intercontinental Santiago and from the moment I arrived to my check-out the experience was fabulous.
The service was impeccable , the rooms very nicely decorated, comfortable and spotless.
The free wifi worked very well and the speed was excellent. Tip - You must be a member of Priority Club Rewards in order to get free wifi. So if you are not sign up upon arrival at the check-in desk.
The location is excellent within a block of the restaurant area and 2 long blocks to the mall.
Definitely will come back!
30 May 2013
Rated 4.0 out of 5.0 by nicolas75flyertalk Comfortable hotel in great city
King deluxe suite is around 70 sqm
Slightly dated design, but perfectly well maintained
Large living room with sofas, desk, dining table, flat screen television with large selection of channels (but no way to switch from Spanish to English language for cable channels, as it is possible to do in some hotels)
No kettle/coffee machine
Bedroom with flat screen television, very comfortable bed
iPhone station, 2 closets
Bathroom with Jacuzzi, separate toilets and shower. Local amenities
View over the buildings next to the hotel (lack of privacy) and the Andes Mountain
Wifi was working pretty badly in the room (poor signal, and numerous interruptions)
Fruits and water replenished every day
Newspaper delivered only one day (in Spanish).
The Club lounge is not huge but very pleasant
Located in the most recent tower
Very elegant design. Terrace but unfortunately with closed access.
Friendly staff (but staff has no desk like most clubs: no way to check-in/check-out at club lounge).
Cold breakfast is served at the lounge. But I was proposed to have breakfast at the very pleasant restaurant, where a full buffet and very good breakfast is served
Evening canapés and drinks. An Australian lady – who obviously likes too much wine – loudly complained about the wine (did not drink some) and food (I think it was perfectly fine: selection of very good Jamón, cheese, canapés, fruits, pastries).
No drinks during the day, including soft drinks (the club has no fridge), but only coffee/tea/cookies
- Breakfast at restaurant.
- Location in the most exclusive district of the city. Restaurants nearby. Metro station at 10 minutes walk.
- Nice indoor pool, with great view over the city (but strangely no shower, and towels only available at the fitness centre, located on the floor below)
- Most of the staff is friendly and tries to make his best (but some speak very badly English, which can make interaction quite difficult).
- Great weather and lovely city
Just some details:
- Internet works perfectly in the club lounge and restaurant, but very poorly in the room
- The room – and the bathroom – faces some buildings in a district where the density is higher than in Hong-Kong (which means poor privacy).
- The suites require some soft renovation (club rooms in the new Tower are much more recent, but small and pretty dark).
- When calling Instant Service, you are connected to housekeeping speaking badly English and inviting you to call reception
- Shower pressure was either strong/medium hot, or very hot/not strong which was quite unpleasant (no way to have a “soft” shower)
Santagio is definitely a great city, full of trendy and creative places. I loved the Galeria Patricia Ready (excellent art gallery with restaurant), Peluqueria Francesa (lovely hairdresser and ...restaurant/cabinet de curiosités in the historical district), La Mar (very good food restaurant with superb design), Animal (elegant restaurant/coffee), The Aubrey (boutique restaurant at Bellavista, perfect for a light lunch).
25 May 2013
Rated 1.0 out of 5.0 by JuanAE Decline upgrades from the new tower to a suite in the old tower.
One of my worst stays in hotel....ever
Every time I go to Santiago Intercontinental it's impossible to know where to check-in.
I go to the old tower, then send me to the new one, this time I went to the new tower, they told me I was upgrade to a suite and told me to go to the old tower.
- There they don't have the Priority lounge anymore, which is in the new tower
- i tried to take a shower and the hot water took so long I had to call maintenance, eventually I got hot water that day, eventually, Next day again, not hot water
- I used the toilet, after a few hours went back and the bathroom was inundated, when maintenance got there and fixed it they told me a pipe within the tollet bla bla bla
- The desk lamp has the American and European plug to get electricity but after asking why they did not work they told me that they have been disconnected since they are imported and bla bla bla. So you have to crawl under the table to connect anything.
And this ia a full suite!
Come on, just give a bedroom that works!
19 May 2013
Rated 3.0 out of 5.0 by wfsway Santiago
I was surprised the room did not have any coffee machine, even that is normal for lower grade hotels. Parking is difficult four floors below hotel bottom of the barrel for guests. The breakfast eggs were mostly cold if you take from the buffet in the mornings. The priority club tower is very remote and not accessible to the main desk. Express checkout is useless that does not happen. Basically the hotel is very overpriced and not a good value.
09 May 2013
Rated 5.0 out of 5.0 by Guiyote Club tower, excelent rooms and views
Corner rooms are spacious, with modern deco, and have perfect views of the mountains.
Vwry good place to stay
01 May 2013
Rated 4.0 out of 5.0 by Jorge1962 Standard room for a 5 stars Hotel?
Hopefully I get an "upgrade" after I told the concierge that the standard room was a shame!! Unbelievable you have such rooms at a 5 stars Hotel!!!
29 April 2013