Rated 4.5 out of 5 by 48
Rated 5.0 out of 5.0 by ltl1221 Wonderful staff and properity
very passionate and knowledgeable staff. The condition of all facility is well-kept. With so many different restaurants, pools and beach inside the hotel, there is really no need to leave! Great experience.
17 October 2013
Rated 5.0 out of 5.0 by fantachao Excellent staff and nice food.
Everything is perfect. However, it is difficult to ignore the fact that a third party's promotion deal is much much better.
15 October 2013
Rated 5.0 out of 5.0 无以伦比的体验，欢乐的三亚四天三夜。
09 October 2013
Rated 5.0 out of 5.0 by hcam1111 a paradise in paradise
excellent trained staff, wonderful environment, comfortable accomdation, personal touch of service, esp. enjoy the extra long pool. definitely will come back and a recommendation to the people with excellent taste for vacation.
05 October 2013
Rated 5.0 out of 5.0 不错滴酒店，值得再去！
27 September 2013
Rated 4.0 out of 5.0 Comfortable bed and great service
Wonderful experience of room & service. The only issue is the food disqualify. Include club lobby breakfast & BBQ buffet dinner.
27 September 2013
Rated 5.0 out of 5.0 by washys 舒适 享受
整体都很喜欢 特别是游泳池 如果只想泡酒店 位置相当好 如果想要出游 位置稍微有点偏 唯一遗憾的是没有早起去看日出 在设有半山半岛的地方 风景肯定特别棒
26 September 2013
Rated 5.0 out of 5.0 by cseric 舒适的体验
17 September 2013
Rated 5.0 out of 5.0 by Panda629 Just like stay at home
We were warm welcomed when we arrived at hotel, my friend was shocked by employee's enthusiasm, later, she was shocked again after she entered the room, because this room had been specially prepared for honeymoon. We stayed for two days and enjoyed our holiday.
Thank you everyone of Intercontinental of Sanya.
15 September 2013
Rated 5.0 out of 5.0 by MIG144 Excellent experience that i ever had
To be honest, this is the best hotel that i have experenced, every staff is very nice and kind, the romm is nice even with a mini pool there. Hotel located to the beach, really a very nice place for the holiday
10 September 2013
Rated 5.0 out of 5.0 by mengmeng Comfortable bed and spacious room
Elegant environment, comfortable room, warm service
09 September 2013
Rated 5.0 out of 5.0 by oak07 服务很棒，风景很美，整体体验都很好！
09 September 2013
Rated 1.0 out of 5.0 by Simon369 poor food quality in all restaurants and lounge
Food quality is the worst that I have ever experienced in your hotel group.
06 September 2013
Rated 5.0 out of 5.0 by DOcean 房间很好 难忘的旅程
在这家酒店入住3天， 因为是会员可以享受club待遇， 有免费食物，饮料， 酒店海滩很长， 只是可惜可以游泳的沙滩比较少， 珊瑚太多， 有点割脚。 要注意， 但是整体酒店非常棒。 尤其是套房， 非常值得， 房间设计特别号。
01 September 2013
Rated 5.0 out of 5.0 by Mgiansi Eccellente location and out standing infrustructure
Well managed, nice location, very good rooms, nice pools. I enjoied a very good experience on the Chinese restaurant! I'll come back and advertise. The intercontinental reward system should be reviewed worldwide
28 August 2013
Rated 4.0 out of 5.0 by evanouie 休闲的好地点
27 August 2013
Rated 4.0 out of 5.0 by Augustine Good sea view, comfortable stay
Love the suite, the outdoor shower, and the comfortable bed. Club lounge food is normal. On the downside, spider webs can be found in the room. Not sure if spider webs are the norm but not what I expected of intercontinental.
19 August 2013
Rated 5.0 out of 5.0 by sltjni 服务周到，风景独特
17 August 2013
Rated 5.0 out of 5.0 by Pco1 Great Experience.
Since we arrived the staff was dedicated to give us a great experience. Due to our customer loyalty level we received a room upgrade to a suite and the front desk person making the check-in process showed us the rooms before accepting the change.
The chef of the Mediterraneo restaurant is excellent and we could taste great asian as well as western food, including excellent pizzas.
The intercontinental lounge is an excellent place to relax before finishing the day. The SPA facilities and service are really good. The swimming pools are clean and they were a lot of fun forp the kids.
We had the opportunity to meet the hotel manager, who was personally asking about our expierence and giving us reccomendations for the next day. This is a great example for his staff.
Overall, it was a great experience.
15 August 2013
Rated 5.0 out of 5.0 by shingshing 总体非常好的入住体验
07 August 2013
Rated 5.0 out of 5.0 by Shu123 Great Trip
The experience at the Intercontinental was excellent. We like the privacy of the beach and design of the resort.
There is one thing about the beach which I would recommend changing is that they should comb out the broken corals so that people can walk bare footed. Otherwise, it can be quite painful or even get small cuts.
The asian grill restaurant was not doing well and it is quite saddening to have a "non" happening place in the middle of the resort.
Nonetheless a great resort!
17 June 2013
Rated 1.0 out of 5.0 by Fatman Extremely disappointed
As an Intercontinental ambassador, I was looking forward to an enjoyable 4-night holiday with my girl friend for her birthday with friends at this sunshine resort. Looked at the pictures, I booked an intercontinental suite for myself and my girlfriend, plus an extra room for my friends.
The whole booking on the internet was already confusing enough, jumping from one language to another was one of the worst encounters. There was no transportation information on the confirmation email, and when I asked, I was finally given the answer that the hotel shuttle booking service was not guaranteed and needed to be booked before 6pm the previous day. Well, I then took out a chauffeur driven S350 and the driver was really courteous. However, when we arrived at the hotel club reception entrance, there was no staff, and we had to take away some signs that blocked the road to the entrance. Knowing we were coming, the room's air conditioning was not turned on so the whole room was too warm. Flies were every where with no electronic repellent in the room. The conditions of the suite fell far below what one would expect from the pictures on the website.
My friends arrived later the same night, so I sent another hotel S350 to pick them up, and then the confusion started. The night staff were very rude, waking us up in the middle of the night twice for nonsense.
There are numerous holes on the curtains which does not fall all the way to the ground, so I got waken up by the bright light early in the morning.
Breakfast arrangement was a tragedy, so we decided to go out for brunch instead.
The assistant managers in the morning shift knew what customer satisfaction meant, but too much damages had already been done to ruin my holiday, so we decided to move to another 5-star hotel after the 2 nights minimum stay.
Lucky enough, the other hotel turned out to be exactly what one would expect from an international five stars hotel.
I am a diamond member at another hotel group which I stay most of the time, unfortunately they don't have a hotel in Sanya, else I would have avoided the unpleasant experience.
26 April 2013
Rated 5.0 out of 5.0 by JackieDIN Great experience
I had a 4 days stay with my families, and really enjoy the great view and comfortable room.
Of course your service is also fantastic.
I will come back next year.
12 February 2013
Rated 4.0 out of 5.0 by townportal1234 Good, but not enough good as resort
It is good as a 5-star hotel, but not good enough as an well-known IC and resort. As the beach and the lots of leisure place are shared with local residents, the hotel area looks much crowdly than any other resort spa in sanya.
At least, one thousand island IC is much better.
15 January 2013
Rated 5.0 out of 5.0 by Hippo Pretty nice hotel and service
I really feel suprised by the hotel view, including the nice view from bacony.
I really love the beer factory and restaurant.
i love everything there, but if the beach will be better, the memory will be much better.
it worth 5 stars.^^
10 January 2013
Rated 5.0 out of 5.0 by lincolntree 住5天，感觉不错
08 January 2013
Rated 4.0 out of 5.0 by Xiaobai Fanstastic Resort but quite isolated
We stayed for 4 nights in a Water Garden View Room which was very close to the pools, beach bar and of course the beach. Interior and exterior architecture (including gardening) were absolutely stunning and made no matter where you look a pleasure for the eyes. Functionality of the room was also great with exception of the shower design which had the floor wet most of the time.
We tried the Mediteraneo restuarant for lunches and I recommend the tandori salmon as my personal favorite. The beach bar is a great place to hang out during the day (shade) and in the evening. Our kid loved the pools just as much as the ocean and beach which is nice but not as good as other public beaches with respect to sand coarseness and swimming. In particular the coral pieces close the the shore are a downside to the pure sand when walking into the water.
If you intend to travel in Sanya you better figure out a transportation arrangement since the hourly shuttle to the city is not very convenient and you will not find a taxi to pick you up at the hotel.
Overall we strongly recommend this resort to Families with Children as well as couples looking for relaxation.
03 January 2013
Rated 5.0 out of 5.0 by outside 难忘的体验
环境很幽静! 给人感觉很浪漫。服务素质挺高! 可惜海滩的视角不够宽广。而且海滩的礁石比较多。酒店里面的亚洲风味饭店味道实在一般。其他都很令人满意!
31 December 2012
Rated 5.0 out of 5.0 by WJ1123 Great welcoming and comfortable room
Surprised welcoming in the club for my anniversary. Club staff are very professional and friendly, but housekeeping is not quite efficent.
The club room is very comfortable with large balcony and outside rainshower.
My wife ad I am very sure I will go there for my next holiday, along with my mother-in -law.
20 November 2012
Rated 1.0 out of 5.0 by 72Hours 毫无应变准备，特殊天气条件服务完全跟不上！！！
正好赶上10.28日台风，酒店前台很难找到人，想去餐厅用餐没有人给准备伞，雨大的根本过不去，只能叫room service。打电话叫服务生半天不来，台风当晚，酒店一度停电。当本层其他房间恢复了，只有我这间将近一小时都不来电，屋内的应急电筒还没电。打电话过去，每次都说在检修，就没有一个人上来看看。打了三遍电话，过了大约一小时后才上来两个人发现确实只有我的屋子没恢复。check out 时想问一下航班是否延误，被告知最好去机场看才准确。这就是洲际的服务水准吗？是有不可抗的自然灾害，可是你们就不能提前做好准备吗？我的房价可是正常的房价，而你们提供的服务却远达不到正常的标准。我在check out时要求打折，却告诉我他们没有办法。
12 November 2012