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InterContinental Sanya Haitang Bay Resort

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Hotel Reviews for InterContinental Sanya Haitang Bay Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 525 reviews
93%
Recommend This Property

Ratings Breakdown

525reviews

  • 5 Stars
    415
  • 4 Stars
    83
  • 3 Stars
    17
  • 2 Stars
    5
  • 1 Stars
    5

Worst Experience EVER!

By

03 February 2016

***Parents Beware!*** This is a smoker-friendly hotel. There is no No Smoking sign in the entire hotel. As a results, guests are free to smoke everywhere, in the lobby area, reception areas, waiting areas, by the lifts and even in the Aquarium, which is in the basement area with no window. I saw plenty of staff around but not one intervened. The sad thing is a lot of families with young children were staying at the hotel during our stay and smokers just couldn't care less.

It was meant to be a memorable romantic getaway for me and my wife for the New Year's Eve. There was no celebration what so ever for the NYE and all the restaurants inside the hotel closed at 9pm. We would have been happy to pay for the celebration. The final straw is when we tried to order a bottle of champagne just before mid-night to celebrate the arrival of 2016 and was told we could only get it from the lobby bar and the bar closed at 11pm!!! New Year's Eve and the bar closed at 11pm!!!!??? It must be a joke!

Breakfast is fine with plenty of choices to choose from but breakfast room staff were inexperienced and not well-trained as some of them were playing with their phones. No one showed us to the table. We had to look for table to sit each morning.

We also tried the 17th floor club floor for breakfast but it has a limited choice.

I could understand if it were a 2 star local hotel but we are talking about the jewel of a 5 star international hotel group!!?? Absolutely unbelievable and unacceptable!!! I wish I hadn't joined their Ambassador program!

On the positive sides, our room was very comfortable and clean and with a fantastic sea view! 17th Club Floor has a fantastic panoramic sea view!

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这里有我喜欢的房间

By

02 February 2016

platinumelite

这里的房间睁开眼睛就可以看到大海,这个感觉太好了。沙滩的沙子很好很舒服。隔壁就是免税店,出行便捷。餐厅的中餐很好,如果酒水的丰富度可以提高,将会让体验更加好。

Posted byHotelStaff
05 February 2016
尊敬的贵宾,您好,感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验,也感谢您对酒店中餐厅的高度赞扬,关于您反映的酒水丰富度的问题,我们已经告知相关部门并会尽快改进。客人入住愉快是我们的员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。总经理:宋兆添
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风景很好 服务一流

By

01 February 2016

这次入住体验真的很好,从进入酒店,前台很快识别金卡身份,并很快办理入住手续。房间的风景很好,卫生做的很好。辛苦他们了

Posted byHotelStaff
04 February 2016
尊敬的贵宾,您好,感谢您对我们酒店的评论。您是IHG®金卡会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验,并对酒店的服务和设施称赞有嘉。客人入住愉快是我们的员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。总经理:宋兆添
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舒适温馨的住宿体验

By

28 January 2016

club

出于休闲目的的,携孩子入住酒店,客房舒适温馨,酒店环境很优美,草坪修剪得很好。酒店的海底餐也带给我们舒适难忘的印象,尤其餐厅服务很到位。不足之处在于没有给带孩子的顾客足够的关心,中午1点到店,却于下午3点过才得以入住。

Posted byHotelStaff
01 February 2016
尊敬的客人,您好,感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您很喜欢我们的客房,并对酒店的环境赞赏有加。海底餐厅,作为酒店的一大特色,收到很多客人的青睐,也很高兴您和家人能在此留下难忘的回忆。客人入住愉快是我们的员工最大的骄傲,因此,关于您提出的不足之处,我们已经反馈给相关部门。我们期待着您的再次光临。总经理:宋兆添
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总体感觉不错,值得推荐

By

28 January 2016

酒店位置挺好,机场自驾过去40分钟左右,旁边就是免税店;入住的是高级套房,房间挺漂亮的,景观很好,小孩很喜欢,总体感觉挺好的。

值得一提的是,前台的TONY态度非常好,入住时碰到一些障碍,但他都不厌其烦地帮我们各方面协调,最终得到很满意的解决!

Posted byHotelStaff
01 February 2016
尊敬的贵宾,您好,感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您对酒店的地理位置很满意,也很开心您和家人及小朋友在此享受到愉快的住宿体验。同时,我们已经将您对前台员工Tony的赞扬分享给我们的团队,客人入住愉快是我们的员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。总经理:宋兆添
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床铺舒适,服务一流。

By

28 January 2016

服务一流。整体很不错。服务一流。整体很不错服务一流。整体很不错服务一流。整体很不错服务一流。整体很不错v。服务一流。整体很不错。服务一流。整体很不错。

Posted byHotelStaff
01 February 2016
尊敬的贵宾,您好,感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验,并对酒店的整体设施及服务赞赏有加。客人入住愉快是我们的员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。总经理:宋兆添
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住三亚天房洲际酒店的感受

By

28 January 2016

club

很好,就是酒店内的休闲娱乐设施少了点,其他都很好!环境、卫生、服务态度都很不错。让人全身心都很放松!

Posted byHotelStaff
01 February 2016
尊敬的客人,您好,感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验,并对酒店的环境、卫生及服务态度赞赏有加。酒店现在拥有儿童俱乐部、健身房、网球场及泳池,同时,酒店每天还会开展丰富的康乐活动,如瑜伽课、竹竿舞、篝火影院等。客人入住愉快是我们的员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。总经理:宋兆添
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住宿环境舒适

By

23 January 2016

环境舒适,设施齐全,服务人员热情,虽然刚到达酒店之时办理入住时有些不悦,但是之后的一切体验都很棒,服务人员热情周到,虽然停留时间短暂以及天气原因,未能完全体验酒店的各种设置与服务,但是总体感觉依然很好。这次还在酒店呢体验了潜水,虽然潜水服务为第三方提供,但是仍旧能为酒店增色不少,教练也非常热情仔细周到。

Posted byHotelStaff
25 January 2016
尊敬的宾客,您好!感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验。客人入住愉快是我们的员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。总经理:宋兆添
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服务一流,硬件一流

By

20 January 2016

club

整体服务很贴心,给人宾至如归的感觉;酒店硬件配置够档次,使用起来很放心、舒心;酒店景色也很棒,海景与绿地交错,美景入眼帘,床上躺着看海景的心情很棒;酒店娱乐设施也不错,泳池、儿童乐园等设施给人度假的放松感觉,适合一家人出来旅游、度假。总体来说,体验很棒,值得入住。

Posted byHotelStaff
25 January 2016
尊敬的宾客,您好!感谢您对我们酒店的喜爱和推荐。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验。同时感谢您对我们服务的肯定和嘉奖,这是我们应该为客人做的。客人入住愉快是我们的员工最大的骄傲,我们期待着您与家人的再次光临。总经理:宋兆添
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床铺舒适,沙发清洁度不够

By

20 January 2016

床和枕头软硬度合适,很舒服;沙发上清洁度不够,有很明显的污渍,没有儿童用品,如拖鞋、浴袍,没有儿童的温水泳池

Posted byHotelStaff
25 January 2016
尊敬的贵宾,您好!感谢您坦诚的评价。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。您的宝贵意见我们非常重视,我们将与我们的团队分享您的反馈,并不断加强对客房卫生细节的打扫,力求为每一位客人提供干净舒适的入住环境,同时如果您需要儿童用品可拨打我们服务电话,我们将为您免费提供且送至您的房间。我们诚挚期望未来能有机会欢迎您再次光临我们的酒店,以便让我们为您奉上更好的服务。总经理:宋兆添
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服务非常到位

By

20 January 2016

club

特别提出17层王雅楠的服务到位和一流,能够帮我们解决问题,并且及时到位。望酒店方面可提出表扬。谢谢。

Posted byHotelStaff
25 January 2016
尊敬的宾客,您好!感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验。同时感谢您对我们服务人员的肯定和嘉奖,我们将分享给我们的团队并以此为标榜,鼓励每一位员工更好的服务客人。客人入住愉快是我们的员工最大的骄傲,我们期待着您的再次光临。总经理:宋兆添
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很好的服务

By

18 January 2016

club

很好的服务,入住当天由于空房不多所以入住的房间室外景色不是很好,前台的唐女士很专业也很热情的在第二天调换了房间,很不错!!

Posted byHotelStaff
21 January 2016
尊敬的贵宾,您好,感谢您对我们酒店的评论。您是IHG®优悦会会员,我们非常感谢您的忠诚惠顾。我们很高兴得知您享受到愉快的住宿体验。客人入住愉快是我们的员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。总经理:宋兆添
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