Rated 3.8 out of 5 by 6
Rated 5.0 out of 5.0 by JPL1 Excellent hotel and staff.
On an annual business trip I have stayed at and held a business dinner at the Grand Intercontinental for the past four years. The accomodations and service have always been outstanding. The staff always goes above and beyond to see that all our needs are taken care of and wee are comfortable.
This year, even though hotel rennovations are in progress, it was no exception. All inconveniences were kept to an absolute minimum and the staff provided extra assistance to accomodate for any of the rennovation inconveniences. It was as comfortable and enjoyable stay as it always have been and look forward to returning next spring.
01 November 2013
Rated 3.0 out of 5.0 by DrGB66 great room services
hotel was under reconstruction without notifying us.
facilities were limited.
27 October 2013
Rated 2.0 out of 5.0 by KMPeterson Don't go until the construction is complete
Unfortunately, we stayed here twice in a two week period and it was not enjoyable. The first time we checked in late and were so tired that we just didn't take much notice of the room or anything. The second time we were prepared a bit more for the situation and were more awake. We had the same type of room both times.
The room was big but definitely could use freshening up. However, the bathrooms are just horrible. They are terribly out of date and feel claustrophobic because the ceiling is quite low. The features in the room, like the storage, technology and space were quite nice but the bathroom just is not good. I did like the touch of the iPhone that you could rent during your stay; very considerate. They really must get window coverings that actually cover the windows and block out the light though. We were up with the sun because of all the light streaming into the room.
The staff were all quite friendly and tried to help where they could. However, I feel like they are lacking in the knowledge necessary to really be that helpful. For instance, no one even mentioned the City Air Terminal to us, even though it was right around the corner and would have made our flights much easier on us. Everyone's English skills were very good though.
The worst thing is all of the construction going on currently. They have sections of the hotel closed off and if you are on one side of the hotel you will certainly be disturbed by the construction noise. Our room on our second stay was on the construction side and far too near it because the next morning we were awakened by very loud construction noise. That combined with the window coverings that don't even sort of block the sun, made for a very unfortunate stay. Those factors also forced us to move to a different hotel for the rest of our stay.
I think this will be a great hotel once all of the construction and refurbishment is completed, but at this point it's really not a very pleasant stay. The location is excellent and very near public transport that make it convenient to get around the city. The restaurant up stairs, where they have breakfast, was very good and had excellent service, as well.
19 September 2013
Rated 5.0 out of 5.0 by rels excellent service
good experience with perfect staff service in room and check in desk
15 January 2013
Rated 3.0 out of 5.0 by ARS91 Nice Hotel but Unknowledgeable Staff
Comfortable rooms and great view of Seoul from my room. Front desk staff recognized my Platinum Elite status and thanked me for my business. However the multiple people who were working the concierge desk were exteremely unknowledgeable about sights to see in Seoul. **BEWARE** of the ATM's in this hotel. They will go through the entire transaction, issue a recipt and then an error message will come up. The machine took money out of my account and staff at the hotel could not do anything about it. Very frustrating as I had to wait until I returned to the States to file claims with the bank, thank goodness it was not a lot of money. It was upsetting that this happened at an Intercontinental and there was no ounce of humanity from anyone during the debacle.
25 December 2012
Rated 5.0 out of 5.0 by saburo Excellent room and service, great club lounge
This is my favorite hotel in Seoul. The junior suite I am usually upgraded to as an RA is very comfortable and spacious. Their club lounge is large, food selection quite good. But the best part of the club lounge is their concierge team. They are one of the most competent teams I have ever encountered.
The hotel is very close to Samseong subway station, and Hyndai department store is right next door. There is also a huge shopping mall in the area (COEX mall), catering to the urban young.
A few minutes walk from the hotel is the City Air Terminal, where you can check-in and go through immigration if you are flying Korean Air or Asiana, and a few other airlines, and take a very convenient non-stop Airport Limousine Bus to either Incheon or Gimpo airports. Roughly Incheon route has three services per hour, Gimpo two.
24 December 2012