Rated 4.1 out of 5 by 301
Rated 2.0 out of 5.0 by Wilburwcc Bad Mattress
The mattress is obvious very bad already. You can feel 2 "cavity" when you laid down. I can not sleep well.
28 April 2013
Rated 3.0 out of 5.0 by Modan About the furnishing
Since the interior furnishing is a bit out of fashion.It is not more than my money's worth.
26 April 2013
Rated 1.0 out of 5.0 by Petako Unfriendly receptionists
I am an ambassador member, regularly visiting IHG hotels. Seen a lot all over the world. i never experienced such an unfriendly reception staff.
When i arrived, i had a feeling like going to a police station. A rude unfriendly big guy handled my papers, like an unfriendly officer. He through on the table the gift what i was entitled as an ambassador guest. Nice. When resrving the room much before, i asked for a non smoking king bed. He said that he doesnt have it only on smoking floor...
When checking out a trainee tried to manage, without any success. She was begging to the older collegue to help, she shouted on her, in front of me, than managed the check out. Without any word she gave to me the paper, and turned her back....
I thought that this is a chinese speciality, but luckily i had a total 180 degree different experinece in the Intercontinental in Beijing and Hong Kong..... They should be sent there for training, but i doubt the result...:(
So dont go there....
24 April 2013
Rated 5.0 out of 5.0 by LeSabre Time to relax after a hectic day
The Intercontinental Pudong, my home away during my trips to Shanghai.
The service, the breakfast, the magnificent rooms, the friendly people and the tranquility (if required) makes me confess that staying here compensates being away from home. (off course just a little)
23 April 2013
Rated 3.0 out of 5.0 by Xiaopeng not recommend if you are not a ambassador
Maybe focus too much on ambassador client.
As a platinum member, I'm surprised that I did not get fruit, newspaper, room card is not ready when I arrived and the assistant always call me a wrong name... not sure if the room get upgraded....I did not complain when I was there because my time is precious, but to be frankly, I did not get high standard service as I have got from all the other IHG hotels. Anyway, next time I will prefer Crown Plaza.
23 April 2013
Rated 5.0 out of 5.0 by ARY240 Great room
Fantastic service and I got upgraded to a great room.
18 April 2013
Rated 5.0 out of 5.0 by JEDM 商务型5星级酒店
18 April 2013
Rated 4.0 out of 5.0 by lamocdilo Warm and friendly staff
The staff made me feel welcomed as from the reception desk. The room valet was helpful and made my stay comfortable.
The restaurant staff was very friendly and helpful, making it a joy to have breakfast.
Great service by your staff.
03 April 2013
Rated 5.0 out of 5.0 by Lemon Comfort stay
As usual , I enjoy this stay in the Inter-Conteniental Pudong as always . The room , the bed , the facilities all up to standard. I look forward to come back again in very near future.
03 April 2013
Rated 5.0 out of 5.0 by Bruno55 the most comfortable bed ever and great service
this was the second time I stayed in this hotel and it was even better as I remembered from the first time. The staff made me feel like I was a regular guest in their hotel, so it felt like I came home.
In the Club Lounge after the first morning breakfast the staff knew my preference - how I liked my coffee, how many minutes I liked my eggs to boil, in 1 word ... great service!
28 March 2013
Rated 4.0 out of 5.0 by JohnvanG Pleasant hotel with comfotable room
I've visit the InterContinental Shanghai Pudong hotel 4 times now.
The hotel looks very nice and the basic rooms are big enough with sufficient comfort.
Sleeping was good most of the times, but the last time I had problems with the pillow. The rooms on the Zhang Yang road side can be noisy.
There's always a relaxed atmosphere and the staff is very kind and helpfull.
The artificial odeur at entrance/lobby is not of my liking; to impregnant and like a toilet refreshner.
The iBar has a nice atmosphere too, but unfortunately the amount of people in there is limited most of the time.
Diner in the Floor 1 restaurant is ok, the buffet more than ok, the desert buffet very good (if you like it heavy#.
The breakfast buffet is very extensive, but if you prefer a continental breakfast the choice is limited #some meet, cheese, confiture). Some chocolate paste and/or peanut butter and/or chocolate sprinkles would be welcome.
The diner at the second floor restaurant is good for a very fair price.
28 March 2013
Rated 5.0 out of 5.0 by KAvoyageur Good service, comfortable room and convenient location
Location is good, close to subway, maglev.
Room is comfortable,
Good of choices for breakfast.
Coffee is very good! One of the best I ever had in China.
No brown cabs at the door.
25 March 2013
Rated 4.0 out of 5.0 by Lito999 Great concierge
We had a short 2 days stay last November, we arrived late and immediately ask the concierge to recommend a nice place for dinner, we were told that we can still try the hairy crab which is almost end of season, unfortunately it's almost closing time and the restaurant won't take our reservation anymore, but the concierge took extra effort to book us a table, that was our best mitten crab meal ever! We have been to a lots of places and stayed in different hotels and I should say that service of this particular concierge of intercontinental hotel exceeded our expectation and made our stay really a pleasant one! His name is Sky a rather unique and special name! He is PLEASING, KNOWLEDGABLE , HELPFUL and SINCERE! Sky is the main reason I booked at this hotel again this time!
25 March 2013
Rated 5.0 out of 5.0 by marga82 Great and confortable
The hotel is very well located, the food i sexcellent with many options for foreigners. The staff is very kind and helpfull.
The bed and pillows are also confortable, much better than other hotels in China.
23 March 2013
Rated 4.0 out of 5.0 by Peter70 great service and staff always helpful
staying at club level makes one feel at home. The staff at the club is nice, extremely helpful and attends to you before you even asked. Great experience
20 March 2013
Rated 1.0 out of 5.0 Smoke room and was hacked.
Despite reserving a smoke free room they gave them all away and we were forced to stay in a smoking room. There was no offer to reduce the price or provide other ammenities to help ease the pain. In addition, as soon as we tried getting on the wireless internet we were hacked. Fortunately, our computer protection notified us of the attack and we got off the wireless internet. Later, we tried again and was hacked again multiple times.
19 March 2013
Rated 4.0 out of 5.0 by HelleF Cold Shanghai - international Asian athmosphere
I stayed at Intercontinental for business. Hotel very welcoming and customer friendly. Room very good modern taste and decorated. Like the open and roomy bathroom. Shanghai very cold and unfortunately aircondition seemed not to work, even I put temperature at 26 degrees. Nice choice to have club room with very friendly staff and overwhelming view of the city.
19 March 2013
Rated 4.0 out of 5.0 Marketing Manager
It is my first stay at this hotel. The location and the service is good. But I think the room is a little old which needs to renew.
18 March 2013
Rated 3.0 out of 5.0 by Alan85 Bad Laundry service
My pants was not dry cleaned or not done correctly. I did not find out till last minute before my checkout. After I complained and show it to the service lady, I am very disappointed about their response.
17 March 2013
Rated 3.0 out of 5.0 by shpark99 overall service
I had to wait more than 10 minutes in a line to check in. There was no one working in the Ambassador line. There was also no individual greeting or guide to the room by one of hte staff. A Royal member is treated just like any other guests. Overall, it was a terrible experience, which was the same last time in this hotel.
05 March 2013
Rated 4.0 out of 5.0 by VAST7000 MY INTERCONTINENTAL PUDONG EXPERIENCE
If you are coming to Shanghai - and working around Pudong district, there isn't a better accommodation that caters to a discerning business traveler better than Intercontinental Pudong.
For a best-value experience, make sure you come as a CLUB INTERCONTINENTAL AMBASSADOR.
I am talking out of a real life experience.
07 February 2013
Rated 2.0 out of 5.0 颠覆性的体验
04 February 2013
Rated 4.0 out of 5.0 by Gujianchao Long history hotel in good location
First of all, the reason why I choose this hotel is that it is the only luxery one inside IHG Group locating in Lujiazui area.
Sceondly, why I still make recommendation regardless its just-so-so staff and hardware condition is - I , as Golden Ambrassdor, was grant complimentary breakfast after long time negotiation with hotel staff.
Btw, the there is no elevator from lobby to car parking area, which means you have to walk down 2 floors in a very small and dirty passageway.....
The above is for anyway's consideration.
30 January 2013
Rated 1.0 out of 5.0 by Hotelier7073 Noise Problem
22 January 2013
Rated 2.0 out of 5.0 by JMTPA Poor service and facility experience
Room service comes with dry bread. Dry, like hard dry. Cannot eat.
The hotel is old, and the maintenance of the air conditioning system has not been done. Result: if you come in winter, be prepared for a room without heating. You may ask to have it fixed, but it cannot be fixed.
Construction site next door is noisy round the clock, but there is nothing that can be done about it, it seems.
22 January 2013
Rated 4.0 out of 5.0 by Traveldili Just excellent
Excellent place to stay in Shanghai. Major shopping just around the corner. Easy access by car or metro.
From now on, my favourite hotel in Shanghai.
09 January 2013
Rated 3.0 out of 5.0 by PNG1 Not as Good as Previous Stays
I had a lot of little things go wrong that added up to a less than stellar stay this trip. Front desk indicated I had club lounge access; lounge personnel didn't know about it and I got kicked out. It got straightened out the next day, but I was embarrassed and frustrated after 24 hours of travel and wanting to relax. Newspaper was a no show for 3 straight days, even after calling to get it corrected. Food orders were wrong twice in the restaurant. They left fruit in the room that was well past its prime (even if it was a gift/nice to have). This hotel used to be better; with the competition in town it should be better if it wants to maintain its current rating.
13 December 2012
Rated 5.0 out of 5.0 by Zoom2run A great family stay every time
Our family loves staying at this hotel. We are Ambassador members meaning we get a great room upgrade. This means our family can stay in a large two room suite for the same price as a standard room. The staff know us a little and always give us a very warm welcome. In check in we are given some preferential treatment and the staff quickly arrange all our requirements.
We love the food at this hotel with a great breakfast in the morning and the luxury of a late 4pm check out if we need it.
The hotel is situated close by many shopping and food outlets. It is quick to get to the bund area if needed also with a good choice of tunnels to use across the river.
The beds and amenities are always top rate in the rooms with very comfortable beds and the like.
In our last stay, I ran the Shanghai marathon and the staff did a great job of preparing an early breakfast and plenty of good coffee.
11 December 2012
Rated 2.0 out of 5.0 by Nick12 Room and breakfast
I was very disappointed to find that the hotel can't even allow my kids to have free breakfast with me during my stay.
The room that was given to my family was dirty, old, poor condition. I was not happy with the room at all. Why does your guess service provide a guess like me that stays here many times.
I will inform my co-worker about your service and I will not recommend that they stay at this hotel in the future.
07 December 2012
Rated 4.0 out of 5.0 by 201017644 入住体会
02 December 2012