Rated 4.1 out of 5 by 304
Rated 5.0 out of 5.0 by Zoom2run A great family stay every time
Our family loves staying at this hotel. We are Ambassador members meaning we get a great room upgrade. This means our family can stay in a large two room suite for the same price as a standard room. The staff know us a little and always give us a very warm welcome. In check in we are given some preferential treatment and the staff quickly arrange all our requirements.
We love the food at this hotel with a great breakfast in the morning and the luxury of a late 4pm check out if we need it.
The hotel is situated close by many shopping and food outlets. It is quick to get to the bund area if needed also with a good choice of tunnels to use across the river.
The beds and amenities are always top rate in the rooms with very comfortable beds and the like.
In our last stay, I ran the Shanghai marathon and the staff did a great job of preparing an early breakfast and plenty of good coffee.
11 December 2012
Rated 2.0 out of 5.0 by Nick12 Room and breakfast
I was very disappointed to find that the hotel can't even allow my kids to have free breakfast with me during my stay.
The room that was given to my family was dirty, old, poor condition. I was not happy with the room at all. Why does your guess service provide a guess like me that stays here many times.
I will inform my co-worker about your service and I will not recommend that they stay at this hotel in the future.
07 December 2012
Rated 4.0 out of 5.0 by 201017644 入住体会
02 December 2012
Rated 4.0 out of 5.0 by LawMaster123 Daily Fresh Fruit
Although i was booked under IHG Business Travelling rate, it would be much appreciate if my room get fresh fruit daily for staying 9 days in the hotel.
27 November 2012
Rated 3.0 out of 5.0 by Echen11 服务不错，偏西式的公寓式酒店
25 November 2012
Rated 5.0 out of 5.0 by edge111 非常不错
24 November 2012
Rated 3.0 out of 5.0 by Levine 优越会，想说爱你不容易！
24 November 2012
Rated 2.0 out of 5.0 by Johnson123 Poor services
The club lounge had poor services. Lack of pleasant staffs. The room services also did not handle things well enough.
22 November 2012
Rated 5.0 out of 5.0 by Tomkaga Stan at IC Pudong
I have been coming to the IC Pudong for 10 years. Feels like coming to a home away from home. Great rooms, nice staff that recognize you when you walk in - some have been working at the IC for 10 years as well which is rather unusual in this industry and especially in China! Recommend to book the club rooms which give access to the clublounge with nice view over Pudong ,a quiet atmosphere, and good facilities to hold business meetings. Look forward to the next visit!
16 November 2012
Rated 5.0 out of 5.0 by Bawilsonnh Great Stay in Pudong
Began and ended a trip to China at the Intercontinental Pudong. Very relaxing and a great buffet.
15 November 2012
Rated 3.0 out of 5.0 by BAYVILLE USED TO BE MUCH BETTER
HAVE STAYED IN THIS PROPERTY SEVERAL TIMES DURING THE PAST FEW YEARS. USED TO CONSIDER IT A FAVORITE DESTINATION.
SERVICE STANDARDS ARE NOTICEABLY LOWER DURING THE PAST AT LEAST YEAR... USED TO BE TREATED SPECIALLY AS AN AMBASSADOR MEMBER. DOES NOT FEEL THAT WAY ANYMORE. A SIMPLE REQUEST FOR A ROOM'S "GENERAL" LOCATION WAS NOT OBSERVED. A FEW MONTHS AGO A ROOM SERVICE EXPERIENCE WAS PRETTY BAD (VERY LATE, BAD PRESENTATION, SO SO FOOD; GOT CREDIT FOR THE MEAL!).
SLIGHT SIGNS OF AGE IN THE BUILDING NOT A BIG DEAL, BUT ADDED TO JUST ABOUT AVERAGE SERVICE AND NOT A VERY GOOD VALUE, THE WHOLE PACKAGE DOES NOT LOOK TOO GOOD AND SUDDENLY THE DESTINATION IS NOT A FAVORITE ANYMORE... SORRY TO SEE THAT.
AFTER SEEING OTHER RELATED REVIEWS, IT SEEMED RIGHT TO ADD MY COMMENTS.
15 November 2012
Rated 2.0 out of 5.0 by rico1307 Pudong dissapointing
Pudong, was the fist Intercontinental in my life I wanted to have an early check out. The Hotel with no ambience, poor lighting and a staff with poor quality in comparison with other properties of Intercontinental in the orient. For the first time in my life as an Ambassador and a Platinum member I was charged to use the Club lounge, the recieving staff was not knoladgable and management did not care, and stated that was their policy. The hotel was dark , with a decoration which was ugly and old, like a hotel that was really struggling to survive in a competitive market, the staff was barely help full, with the exeption of the girls at the Intercontinental club.
The ammenities left so much to be desired in presentation and detail compared to the Beichen property, the bathroom mirrors wher worn out and black at the bottom edges, the hotel in its darkness seemed dirty, the room was ok , but old and worn out. But what was worse was the lack of detail, the staff had serious language brriers compared to oher similar hotels, and concierge really did not care too much, in reality it was the most dissapointing property I have been too, not to say that some properties are not simpler or have less ammenities, it was the whole feeling of the hotel that was old , dark and with poor care for the ICH frequent guest.
09 November 2012
Rated 3.0 out of 5.0 by MATIAS BAD SERVICE IN THE CHECK IN
I LOST TO MUCH TIME IN THE CHECK IN AND THE ROOM ISN`T IS SOO CLEANLY
08 November 2012
Rated 5.0 out of 5.0 by Miami2012 Intercontinental Trust
As a frequent busines traveler, I have learned to trust the Intercontinental brand. Whenever you need and AC power adaptor, translation for a taxi, or anything, you can rely on their staff.
04 November 2012
Rated 4.0 out of 5.0 Good for business travel
Hotel is close to Lu Jia Zui financial area and the facility is good, overall is good for business travel.
04 November 2012
Rated 5.0 out of 5.0 by BillyB 1st time in Shanghai
Have been a Priority club member for several years. First time at an Intercontinental outside the states. Excellent stay, clean comfortable room. Friendly staff good food, what else could you ask for.
02 November 2012
Rated 5.0 out of 5.0 by Blacky77 Excellent Food!
Besides the wonderful stay in the Hotel, I enjoyed the food many times. The staff which is responsible for the food is doing a great job! MILLE GRAZIE!
Especially the breakfast is excellent! Fresh Orange Juice, Croissants and... NUTELLA! Top! The cappuccino is very good for China!
Thanks for every single Night! I will return for sure!
01 November 2012
Rated 3.0 out of 5.0 by pesoe Nice hotel but poor appreciation of loyal customers
No access to launch and I did not feel very welcome when checking in although I had purchased a suite and is a IHG platinum member.
Sorry I will not return to your establishment
30 October 2012
Rated 5.0 out of 5.0 by magnifier Silent room and comfortable bed
The room is pretty silent although it's nearby street, and the bed is comfortable, just like stay at home.
22 October 2012
Rated 4.0 out of 5.0 by Manshark2 Yearly visit to Shanghai
We had a marvelous time at the Intercontinetal Pudong, as always the staff and facilities were first rate. The buffet and breakfast, Lunch and dinner was fabulous as always.
My only complaint is that when when we requested transportation service, the bell boy picked up a very bad cab from the street! We excpected more, and in fact this cab ride nearly ruined our whole trip, the cabbie was, dirty, talked loudly on his phone all the time and did not respect the speed limit! we had a very close near miss.
Next time we hope the hotel staff have select the taxis with more care as other Intecon hotels do.
22 October 2012
Rated 2.0 out of 5.0 by Tiredtraveler Expensive, noisy room
There was a wedding going on during my one night stay, and the band might as well have been inside my room. In addition, the room door was so poorly fitted that the hallway lights filled the room at night.
For this expensive room rate, you are better off staying at the Intercontinental Puxi. Much nicer!
22 October 2012
Rated 3.0 out of 5.0 by Jason3132 very disappointed stay experience
Before staying in the hotel, we was looking forward for this trip. But we only got uncomfortable experience when we left.
1 when we arrived the hotel, nobody came to help us with our big luggages. And we saw the bell boys just standing outside the entrance and kept on watching us.
2 I was priority club gold member. But the duty manager who checked us in didn't pay attention on us during the procedure and it cost us almost 30 minutes because he left without any reason and kept us standing there waiting for him. It was really unbelievable!!!! How can it be the five star hotel!!!!!!!!
3 When we opened the room, there was strange and strong smell in it and we informed room attendant to check. But HSKP staff just came and didn't check anything and took one air fresheners . Unbelievable again.
4 I cannot believe that the king size bed room was made from two beds together. and the recetionist told us that most king bed rooms in the hotel were something like this.
5 I was priority club gold member, I already called hotel duty manager several days ago and asked what kinds of benefits they could offer. They promised me that we would receive fruit and some small gifts. But when we stayed in, we just receive one free drink voucher(very cheap one). We called duty manager who was on duty and told him the situation, he just told me that the duty manager who promised me of benefits was resigned already.!!!!!!!! How funny it was.!!!!!!
6 We needed one city map, and we called guest service center, the staff said it was in the drawer. I told her that I didn't find it. And the staff then said they(I don't who) told me in the drawer if you can't find it then I don't kow!!!!
7 I checked out at noon and kept my luggage in the conceirge untill the evening. But after two days I remembered I forgot one clothes in the room. I called hotel and they told me that it was sure. Why you didn't inform me upon checked out and you had two days to inform me. Didn't you find it when checking the room? If I didn't remember, what were you going to do next????
How could it be five stars hotel!!!! There was totally different experience between Indigo Shanghai and this hotel. I stayed in Indigo one day before and I was treated as real gold memeber and had a very happy trip there. I will not stay in your hotel definitly in the future!!!
21 October 2012
Rated 4.0 out of 5.0 by zhang12345 马马虎虎
09 October 2012
Rated 4.0 out of 5.0 by iBeenHere A seasoned choice
Located at the old heart of Pudong, this property is at the cross-roads of multiple convinces including access to shopping, restaurants, and multiple subway lines. The staff is experienced, helpful and friendly. Relatively speaking, a great value for the brand. The room is slightly dated but does not take away any from it's comfort or function. The same can be said for the gym and executive lounge. The public areas are refreshed and feels modern, the classic atrium never loses it's appeal.
The western facing rooms does get unnaturally hot under the afternoon sun - something that the central cooling does struggle to cope with at times.
A classic hotel in the area never the less.
22 September 2012
Rated 1.0 out of 5.0 by Maha poor service
I was disappointed with the intercontinental pudong shanghai experience.
the conceirge staff could not guide us to proper taxis ... the taxi always lost the way and dropped us off in wrong destinations and the response of the hotel was - " taxi in shanghai is always like that"
during the last day after check-out, when we asked for airport drop off car from hotel, there was no car available.
my wife also lost her gold bracelet in the hotel room and we could not trace it back.
21 August 2012
Rated 4.0 out of 5.0 by stan3927 breakfast
could breakfast be also be redeemed by priority points?
16 August 2012