Rated 4.4 out of 5 by 105
Rated 3.0 out of 5.0 by Busines Traveler Nice place but.........
If you are a status member with IHG you may want to understand your benefits before checking in. The staff tried to sell me an upgrade package with internet - which should be free along with breakfast which as stated as included when I booked my room. The room was great and the staff was great other than that. One other word of caution, do not go to the breakfast as soon as it opens- the food was cold as they put the food out before lighting the heating cans.
July 7, 2014
Rated 5.0 out of 5.0 服务一流
July 1, 2014
Rated 5.0 out of 5.0 by srognlie Great rooms and great service
First time at this location in Shanghai. Great hotel and service provided every day. Good location for taxi to work, less time traveled than previous two IHG locations. Will be staying here again next time!
June 30, 2014
Rated 5.0 out of 5.0 by kumpel bewertung
der ganze aufenthalt und der service haben bei mir einen
sehr guten eindruck hinterlaßen
June 30, 2014
Rated 4.0 out of 5.0 by 逍遥随缘 服务
June 29, 2014
Rated 5.0 out of 5.0 by sixties Großartiger Service
Wirklich hervorragend, besonders zu hervorheben sind das Servicepersonal in der Club Lounge und Windows (Lilly, Cindy, Fiona, Lina, Louisa) sowie der Plaza Bar (Casey, Vincenz, Lisa) und der Rezeption (Coco). Ich konnte mir nicht alle Namen merken, die namentlich genannten sind ein Beispiel für alle Servicemitarbeiter.
June 24, 2014
Rated 5.0 out of 5.0 温馨入住
June 23, 2014
Rated 5.0 out of 5.0 by businestraveler123 sehr gutes Hotel
alles in allem sehr zufrieden bei meiner letzten Geschaeftsreise
June 19, 2014
Rated 5.0 out of 5.0 by alwayslilian 客房舒適,早餐水準中上
June 18, 2014
Rated 4.0 out of 5.0 服务还行
June 18, 2014
Rated 4.0 out of 5.0 by yangqs 早餐丰富，服务一流
June 15, 2014
Rated 5.0 out of 5.0 by .JO. Hilfe in allen Lebenslagen
Bei meinem letzten Aufenthalt hatte ich mit einem kaputten Reisverschluss zu kämpfen, der einfach nicht mehr das verschloss, was ein anständiger Mensch nur zu gewissen Anlässen öffnet.
Mit diesem nicht alltäglichen Problem habe ich mit an die Club Floor Managerin Lilly gewandt, und sie hat mein Problem sehr schnell und zufriedenstellend gelöst.
Das sind die angenehmen und hilfreichen 'extra miles' , die mich immer wieder in 'mein' Hotel in Shanghai zurückkommen lassen :-)
June 12, 2014
Rated 3.0 out of 5.0 by Duncan38 網路及手機訊號不佳
June 11, 2014
Rated 3.0 out of 5.0 by Eric1326 Food Variety
Please help put more food varieties during breakfast. Repeating menu feels all customers not good to have breakfast.
June 9, 2014
Rated 4.0 out of 5.0 by 闲鱼8312 床铺很舒服
June 8, 2014
Rated 5.0 out of 5.0 by Buddha74 Business Executive Lounge
Superb attention to guest needs in the Executive lounge on the 27 th Floor, by CIndy and Lina, thank you both very much, you service was truly appreciated.
June 8, 2014
Rated 5.0 out of 5.0 by rolfhonso CLUB gehört ein extra LOB
Das CLUB TEAM hat mir den abschied sehr schwer gemacht!!!
Sehr zuvorkommend und freundlich. Extra wünsche wurden erfüllt !!!
June 8, 2014
Rated 3.0 out of 5.0 by Homeaway Great Service, but tired looking hotel
1. Excellent and friendly staff (except for cooks from the breakfast counter)
2. Hotel furnishing badly need an upgrade
3. Breakfast layout and servings need to be refreshed badly
4. Lost previlege for Club Floor members - lost breakfast seating or club floor breakfast!
June 4, 2014
Rated 5.0 out of 5.0 by Businesstraveler07 Incredible service
Using this hotel for business trips has been a real pleasure. The staff are outstanding in their genuine service and support for the foreign business traveler. The personal attention and service offered at the Club level in priceless. I would recommend anyone use this hotel as their base for business in Shanghai PuDong region.
June 3, 2014
Rated 4.0 out of 5.0 by Rgbeme Great place
I have stayed here five times over the last six months. The staff and service are excellent and so helpful.
The breakfast is excellent with a very large selection.
Only negative for me is that the rest of the good was good but not excellent.
June 3, 2014
Rated 5.0 out of 5.0 by Jacky810 客房舒適, 浴室空間大
客房舒適, 浴室空間大, 早餐選擇多, 服務員親切, 健身房設備相當齊全, 可惜此次遇到游泳池及水療池維修中無法使用
June 2, 2014
Rated 5.0 out of 5.0 by Tyler386 Wonderful Staff and Excellent Service
The experience that I had at Crown Plaza was absolutely wonderful. The staff was excellent and the Club level staff were extremely polite and did a great job. Lilly took care of any billing issues I had, and corrected things up where needed. She had a well managed staff that did their jobs perfectly. I will admit I was even surprised the service was so great, as it was better than many other hotels I visited in China.
On the upper club level, all the staff, including Cindy, Fiona, Lina and Sharon did a great job in making me feel welcome to the hotel. They made sure that the area upstairs was in excellent condition and food was always available and drinks were well mixed.
The other parts of the hotel were excellent as well with a nice bar downstairs and nightly entertainment to help relax after a long day. The staff at the front desk were also very helpful when I had a few issues with my room keys. They always quickly fixed the issues and took care of me.
June 2, 2014
Rated 5.0 out of 5.0 by Junkey Great service
Excellent staff and great service. Very good amenities in the room that was very clean.
June 1, 2014
Rated 5.0 out of 5.0 by ilgt33351 服務很棒
May 30, 2014
Rated 5.0 out of 5.0 by aJiNaL CP Pudong
Everything is good. I would rate staff & service as excellent, yet it feels like you have less staff now at the restaurant. The service level was still excellent, yet I felt attended to more in my last visit late March.
May 27, 2014
Rated 2.0 out of 5.0 by Aheadu Average stay and poor recognition of frequent guest
I've been to this hotel every month since last year and as a platinum member, I didn't feel comfortable here as I was treated in other Crown Plaza hotels. I choose here primarily due to it's the recommended contract hotel of my company. I feel the hotel manager is not responsive to my reasonable request to upgrade rooms or assume club benefits, and like to argue about the limitations of the property owner. I do expect the manager to care more about frequent visitors and willing to listen to me.
May 14, 2014
Rated 5.0 out of 5.0 by Melrose excellency in service and cordial hospitality
I am a frequent customer of Crowne Plaza Pudong. What I concern most for choosing a hotel for my stay is the service part of the hotel. During the stay in your hotel, I was deeply touched by the excellency of the service and cordial hospitality the hotel staff accorded me. And here, I also want to give my special thanks to all the staff of concierge department, as they are the people who helped most every time I stayed in your hotel. Being a small lady, I always have difficulties in carrying my heavy luggages. However, I never need to worry about that in your hotel because your concierge staff always help me with the heavy luggage without my asking. And they do assist me a lot for sending and recieving my parcels for me and arranging the transportation for my trip. There are lots more I would like to mention. You should be proud for having staff like that.
April 30, 2014
Rated 4.0 out of 5.0 好的入住体验
整体还不错, 早餐很好, 服务员态度也很到位，住起来很舒服。
April 17, 2014
Rated 5.0 out of 5.0 by Thomas12212 Service and Staff are Great
I have stayed at the Crowne Plaza Pudong over 50 nights this year. The service and the staff are excellent and I look forward to returning to the hotel at the end of a long day of work. I can't say enough good things about my experience at the Crowne Plaza Pudong.
April 13, 2014
Rated 5.0 out of 5.0 by Paulraj Pleasent Stay
All is well.
From Manager to a small room boy, everybody give their best service and care.
Thanks to Lily, Sindhi and all in club lounge for the wonderful service.
Also Daisy and her reception team for the prompt booking arrangement to my guests.
Thank all the staff in the hotel for their best service to me.
I recommend the hotel to stay for your successful trip in shanghai.
April 2, 2014