Rated 4.2 out of 5 by 103
Rated 5.0 out of 5.0 by Nucci Good experience
The Crown Plaza in shanghai remains a great choice.
July 7, 2014
Rated 4.0 out of 5.0 by YIN@ 床铺舒服
July 6, 2014
Rated 5.0 out of 5.0 by David 58 Great location and friendly service
For the business traveller this hotel offered everything needed to make the stay a pleasure. The front of house staff and management especially did everything to help.
July 6, 2014
Rated 5.0 out of 5.0 by Luv Shanghai business Fantastic service and the most comfortable room!
My favorite place to stay in Shanghai. The most comfortable rooms and welcoming staff. Excellent food and a convenient location.
July 6, 2014
Rated 5.0 out of 5.0 by Paultje First Class Serivce!
Staff went out of their way to help.
Never had to ask for anything.
Really enjoyable stay, happy to recommend the hotel.
July 2, 2014
Rated 4.0 out of 5.0 by natalie N comfortable pillow and facility
Facilities such as gym, breakfast... are quite good.
In case of gym. it runs 24 hrs, so it is really convenient.
And staffs are always kind. It feels really nice~
June 25, 2014
Rated 3.0 out of 5.0 by ninibi 没有对会员进行的升级服务
June 23, 2014
Rated 5.0 out of 5.0 by kilerkido Great Service and Great Room
I had been staying at this hotel for my frequent trips to Shanghai. Every time I would have some issues be it internet, water plumbing, etc. This time I was pleasantly surprised that it was a perfect stay! I had a good room, slept well every night and the shower was great. They had certainly take all my past feedback and made lots of improvements! I also see the staff commitment to service! Well Done~
June 20, 2014
Rated 4.0 out of 5.0 酒店服务很好，设施略老
June 17, 2014
Rated 4.0 out of 5.0 by TaHe Good service
The staff was very helpful and caring. Good service by people in the reception and restaurants.
June 17, 2014
Rated 3.0 out of 5.0 房间清洁整齐，服务尚待提高
June 17, 2014
Rated 4.0 out of 5.0 by Tonysg Good service
The service from my checking till checkout, all staff provided the best service, thanks
June 16, 2014
Rated 4.0 out of 5.0 by RobinN Good location for fair
I stay at this hotel once a year when exhibiting at SNIEC. The free shuttle bus service to & from the fair is a useful benefit as it can be difficult to get a taxi after the fair.
I must compliment the American guy working in the Club Lounge. He was friendly, attentive and good company.
There are shops and restaurants within walking distance and the Bund is a short taxi ride away.
June 16, 2014
Rated 5.0 out of 5.0 by sinomike 很好的入住体验！
June 10, 2014
Rated 4.0 out of 5.0 by Wil13 Smooking / non-smoking?
I did an online reservation with non-smoking room but after the 1st night I found out I was on the smoking floor.
Checked with the front desk on the 2nd day and they said their record showed I requested a smoking room but I have my confirmation email saying I reserved a non-smoking room,
The front desk staff offered me to switch to a non-smoking floor that means I have to pack my stuff and move. I went back to my room and packed then called the front desk, they sent a staff with the new room key and helped me to move.
I appreciated their quick response and good service!
June 10, 2014
Rated 5.0 out of 5.0 by yulee 交通便利
June 10, 2014
Rated 5.0 out of 5.0 by ocean57 great staff
Great staff and service,friendly and extremly courteous .Make you feel welcome and at home the minute you walk in the door .Very convenient location .A great value .
June 8, 2014
Rated 5.0 out of 5.0 by AdrianS Another awesome stay at Century Park!
This hotel is my favourite in Shanghai year after year.
The team led by Nigel do a fantastic job!
This trip for me was different insofar that I had 1.5 weeks business then my wife joined me for 1 week.
Richard and Jerry (concierge of the highest quality) sorted out transport from the MAGLEV for my wife, colleagues and their families - much appreciated.
The 25th floor team (Nancy, Seven, Colin, Ken, Slava, Logan...) are welcoming, responsive and discrete.
I love the changes that have been made the main breakfast area - much variety and fresh cooking - it has transformed the experience.
This is probably the *only* hotel that I look forward to staying at....
June 5, 2014
Rated 2.0 out of 5.0 by Sweden they lost my clothes when wasing
Good hotel but management didn't care when loosing my clothes durin washing. Otherwise real nice hotel and near to the Fair in Shanghai
June 2, 2014
Rated 5.0 out of 5.0 by valgin2150 All Crown Plazas should be like this.
Excellent hotel, staff was helpful, attentive, and smiling. Great location, quiet at night - next to the park, with a running map given at the concierge desk - I went around 6AM (jetlag!) and there was not a car - a real pleasure for as close as we were to downtown Pudong. The hotel could be used as an example for other hotels in the IHG group, and for other hotels in general. Well done!
May 21, 2014
Rated 5.0 out of 5.0 by GeoffjD Shanghai Exhibition Visit
One of thee best Crowne Plaza Hotels I have stayed at.
Great location for exhibition, restaurants and sunway is close.
Breakfast area in the morning shows some degree of training for staff required but still excellent selection of foods and drinks
April 29, 2014
Rated 1.0 out of 5.0 by TANGJIAN Poor service and internet
Breakfast was included in booking, but the staff said that it is excluded.
WIFI speed is very very very terrible!!!
April 12, 2014
Rated 5.0 out of 5.0 by ALSHOUBAKI its royal crown plaza hotel
its still not enough to descript crown plaza as your home. service is bass than royal home .I find when im in crown plaza hotel look like im in royal home
April 6, 2014
Rated 3.0 out of 5.0 by Ainnij No wifi in room
There is no wifi in my room and the staff reject to change room for me
April 2, 2014
Rated 5.0 out of 5.0 by Hitendra Great comfort and great sleep
I have always stayed in your hotel during my visit in Shanghai. The quality of service by your entire dedicated staff is worth a big praise. The room ambience is excellent - quality of sleep is very good. Please keep it up. Cheers!
April 1, 2014
Rated 1.0 out of 5.0 by Minno Not the expected Crowne Plaza standard
Spent 4 days for business purposes. Awesome bedding as always, convenient location but wireless internet is intermittent and unreliable throughout the hotel. Breakfast layout was confusing, items scattered and not logically grouped, and food was sparse from about 8:30am onwards. Although there were many staff, many seemed inexperienced or trainees and not proactive to assist. Overall I think they can learn a lot from other Crowne Plaza hotels as at the moment, it is more like a Holiday Inn standard.
March 26, 2014
Rated 5.0 out of 5.0 by Ronald999 Great place to stay in Shanghai
great hotel in Shanghai, perfect location, not too busy/noisy, and not too quiet/lonely. Walking distance to subway/shopping/dinning/parks/museum/art center. Great value and helpful staff, especially at the front desk and lounge.
March 18, 2014
Rated 4.0 out of 5.0 by seankarolin Location
Great hotel for me. Friendly staff and clean comfortable hotel. Grate Breakfast and dinner in restaurant was good,(thanks to the mannager for his awareness as our dinners was not brought to the table at same time,) although a bit overpriced,would definitely stay again if we got a good rate. Seemed to be used mostly by business travellers, so we got to enjoy a quiet hotel where staff were always available to help you out. Only improvement I could ask for is shuttle bus to airport,
March 17, 2014
Rated 4.0 out of 5.0 by Anonymous123 Great place to unwind with excellent service
Location-wise, close by to Thumb Plaza (abt 10 mins walk) with lots of options for food and also Metro Line 9 (Middle Yang Gao Road Station). Taxis are easily available. Additionally, the north entrance to Century Park is just a little over 5 minutes walk. Good location if you have business in Pudong and want a more quiet place to relax.
Staff is really excellent in almost every way starting from the doorman, bellhop, check-in desk, concierge through to housekeeping; always pleasant and genuinely warm.
In-hotel dining options offer a wide selection of dishes catering to various tastes (although you tend to have to pay a little more).
As a somewhat frequent "repeat" guest I really appreciate the little gestures like room preference and standing instructions, etc.
For this particular stay, there were some interesting experiences but the manner in which they were handled and ultimately resolved is to be commended.
A minor inconvenience is that wireless tends to be flaky in some areas for handheld devices.
All in all, a great place to unwind with really great service!
March 12, 2014
Rated 2.0 out of 5.0 by Jay Cee Poor Internet
Very poor internet connection and speed. Very narrow driveway so be careful as doorman will not guide you and avoid hitting cone markers. No membership points can be claimed if paid for by your company. Only settlement by personal payment will points be rewarded. Other then above facilities, food etc are average.
February 24, 2014