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InterContinental Shanghai Expo

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Hotel Reviews for InterContinental Shanghai Expo
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.5

based on 751 reviews
88%
Recommend This Property

Ratings Breakdown

751reviews

  • 5 Stars
    521
  • 4 Stars
    151
  • 3 Stars
    39
  • 2 Stars
    24
  • 1 Stars
    16

Still one of the best in town

By

13 April 2016

This is my third long-term stay in this hotel. It is still one of the best venues in Shanghai and I will keep coming back here instead of going anyplace else.

- Excellent rooms with a unique panoramic view, good amenities, comfortable bathrooms and a good selection of pillows.
- Usually very competent staff if only minor problems if you need something very difficult
- Truly excellent gym, superb pool area
- Club Lounge probably the best I have ever seen in an Intercontinental (staff, drinks, breakfast service, location...)
- Location is great, if you need to go to Pudong. For Puxi, its always worth to take a short ferry ride. The little Xiaoqu behind the hotel is a good district to go out for dinner.
- Top notch restaurants for any time of the day. Very nice bar with a good drinks selection.
- Very nice garden.
- The GM Mr. Travers is a most professional and polite gentleman who really keeps in touch with his guests. The same applies for the F&B manager and the head concierge.

There's really not much to complain here!

Posted byHotelStaff
18 April 2016
Dear RoJe, Thank you very much for your review of our hotel. I'm glad to hear that you enjoyed your long-term stay with us & quite satisfied with our facilities & service. The hotel is located adjacent to the Huangpu River with impressive river views and expo scenery. Thanks again for choosing to stay with us. I look forward to welcoming you again soon. Kind Regards, Jennifer Tang Marketing Communications Manager
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Comfortable bed and great service

By

13 April 2016

Great Spa service.
Try the ambassador lounge !
Nice outlook of the river and city

Posted byHotelStaff
14 April 2016
Dear Scooterrobo, Thank you very much for your review of our hotel. I'm glad to hear that you enjoyed your stay with us. The hotel is located adjacent to the Huangpu River with impressive river views and expo scenery. Thank you again for your review and I value your feedback. I look forward to welcoming you again soon. Kind Regards, Jennifer Tang Marketing Communications Manager
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服务一流

By

12 April 2016

club

一切都很顺了,完美的入住体验,酒店设备设施先进,地理位置优越,员工都很友善,尤其是前台员工SUNNY给我留下了非常深刻的印象,希望下次入住还能看到她

Posted byHotelStaff
18 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的好评以及对我们服务的肯定,我们期待您的再次莅临!市场传讯部
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环境舒服,房间舒适

By

12 April 2016

club

酒店总体服务不错,正常情况下与前台的接触最多,希望前台接待时能更多些微笑,让人感觉亲切、舒服,留下更好的第一印象

Posted byHotelStaff
15 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的好评,我们期待您的再次莅临!市场传讯部
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面江的房间比较吵

By

12 April 2016

下次都是选择园景的房间,因为江景房间晚上会比较吵。晚上有船鸣笛,睡眠质量不高的人很容易惊醒。早餐的选择还算可以,但是服务生不会主动帮你带位,这样会让客人很无所适从。

Posted byHotelStaff
15 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的评价。酒店坐落于黄浦江畔,坐拥迷人的江景和世博园美景,环境宜人舒适。再次感谢您的评价,我们会继续努力,加强对员工的培训,期待下次能为您提供更优质的服务。市场传讯部
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没有对洲际大使有足够的重视

By

08 April 2016

1.没有对洲际大使有足够的重视:只提供了一碗小金橘作为欢迎水果,没有收到个性化的欢迎函与酒店赠礼,也未提供免费观看一部付费电视电影

2.CO三天后积分还未到账

Posted byHotelStaff
11 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的评价。我们酒店按照洲际集团的标准,对每位同等级的会员都有同样的尊享待遇,我们会继续努力,期待下次能为您提供更优质的服务。市场传讯部
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床铺舒适

By

08 April 2016

club

洲际的床一如既往的舒服,落地窗加上黄浦江景非常棒。前台接待非常热情,入住和退房都很快速。酒店的自助餐环境很好,只是啤酒不能畅饮有些遗憾。

Posted byHotelStaff
11 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的好评。酒店坐落于黄浦江畔,坐拥迷人的江景和世博园美景,环境宜人舒适。再次感谢您入住上海世博洲际酒店,我们期待您的再次莅临!市场传讯部
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安静

By

07 April 2016

控制噪音,适当调节温度。 价格不是很敏感,关键是品质。控制噪音,适当调节温度。 价格不是很敏感,关键是品质。控制噪音,适当调节温度。 价格不是很敏感,关键是品质。控制噪音,适当调节温度。 价格不是很敏感,关键是品质。控制噪音,适当调节温度。 价格不是很敏感,关键是品质。

Posted byHotelStaff
11 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的好评,我们期待您的再次光临。市场传讯部
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River view

By

07 April 2016

platinumelite

several stays here, daughter likes here very much, nice swimming pool and lounge.

Posted byHotelStaff
11 April 2016
Dear Distinguished Guest, Thank you very much for your review of our hotel. I'm glad to hear that you & your daughter enjoyed your stay with us. Our hotel takes up the entire 4th floor for a healthy living space, including Balance Fitness, Spa InterContinental, a 25-meter swimming pool, a large whirlpool and an outdoor deck overlooking the Huangpu River. Thanks again for choosing to stay with us. I look forward to welcoming you again soon. Kind Regards, Jennifer Tang Marketing Communications Manager
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舒适的环境,漂亮的景色

By

07 April 2016

洲际酒店还是如以前一样的好,让我们有难忘的体验。大堂很气派,酒店整体的配置很好,酒吧有点欧洲小镇的感觉,房间正对着江景,早上起来视野非常好。
总之在洲际酒店住宿,总是会让人有奢华的感觉。

Posted byHotelStaff
11 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的好评与肯定。酒店坐落于黄浦江畔,坐拥迷人的江景和世博园美景,环境宜人舒适。再次感谢您入住上海世博洲际酒店,我们期待您的再次光临。市场传讯部
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会员卡服务,有待加强

By

07 April 2016

各类会员卡销售,应是酒店营业收入的重要组成。在销售人员完成销售后,更重要的应是给客户相应会员权益体验。在各家洲际酒店的体验中,多数服务人员对于会员卡的细节不清晰,一般都需找到领班协助处理,在会员卡的使用上带来不便。对于后续其它会员卡的营销,带来不利影响。

Posted byHotelStaff
11 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的评价。我们十分重视您反馈的问题,并会将情况反映至相关部门并加强对员工的培训。再次感谢您的评价,我们期待您的再次光临!市场传讯部
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设施一流,服务很好

By

06 April 2016

酒店设施一流,服务很好。最好能将房间内iPhone的插座升级到新的lightening接口,毕竟老的接口已经很少有人用了。

Posted byHotelStaff
11 April 2016
尊敬的宾客,感谢您选择上海世博洲际酒店,我们很高兴您给予酒店的好评以及对我们服务的肯定。对于您反馈的客房内iPhone插座升级的情况,我们已经在计划进行升级。再次感谢您的评价,我们会继续努力,期待下次能为您提供更优质的服务。市场传讯部
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