Rated 4.2 out of 5 by 78
Rated 5.0 out of 5.0 by garysk5555 What a pretty hotel
I was very surprised at the surrounding beauty and comfort of the hotel. It is located in a quiet neighborhood. Be sure to ask for the river view. At night this view is “breath-taking”!
31 October 2013
Rated 4.0 out of 5.0 by AC19 Overall fine
Was at the hotel during a black out period where all rooms are taken, had change of rooms as I am staying for 4 nights due to some issues with the room. Was a bit let down with the high standard of the InterContinental brand. Room maintenance and toilet cleanliness could be improve.
29 October 2013
Rated 2.0 out of 5.0 by Shsunny So So
As a RA, no gift.
There's no mini bottle wine in the mini bar. That's the first time I met.
When I arrived the hotel next day, housekeeping kept the original status what I used coffee cups.
And I booked the room and ask for the room number 20 days before,
but when I checked in, the room number isn't what I ASK FOR.
29 October 2013
Rated 1.0 out of 5.0 by MadTex ICH Shanghai Expo poor service
I am a Royal Ambassador.
When arriving at the hotel after a long flight from the U.S., there was no Rewards Club desk to check in. Stood in line about 15-20 minutes waiting to check in.
I was upgraded to a suite which was nice and great view of the river.
However, I did not have club privileges. This is the first ICH hotel that I have not had club privileges.
When I went to the front desk to inquire, they stated they met their obligation to me by upgrading me to levels to the suite.
I explained that it was more important to me to have club privileges than the suite. I was then told that I could have club privileges for an additional 500RMB per night. My colleague was with me who is Platinum, who was upgrade to the club floor and had club privileges, but he had to pay an additional 200RMB per night.
During this whole time, the poor clerk had to deal with me and I asked to see the on duty manager. The clerk called him/her but they were unavailable and told the clerk to tell me that was their policy.
Then another night I tried to order wine from room service. I choose a bottle and they stated that they were out. I than choose a different bottle and was told they were out of that one also. Then I choose a 3rd bottle and yes they were out of that also. So I had to go down to the lobby bar and order a bottle of wine and take back up to the room. (Took forever to get this done)
I have stayed at many, many ICH hotels across the world and have never had a complaint. By far, this hotel management and staff has been the worst. If all ICH were like this hotel, I would switch to another chain. (And may still).
I will never stay at this hotel again and will recommend the same to all my colleagues.
25 October 2013
Rated 5.0 out of 5.0 by HY7301 perfect river-view room
Wonderful river view from room window. Sustantial hearty breakast , comfort room and bed., except the swimming pool, too small.
18 October 2013
Rated 5.0 out of 5.0 by BenkeBus Top service, Top quality
I had a great stay at the IC Shanghai Expo Hotel recently.
We had a Superior King room on the 16th floor if i remember correct. The view of the river was great, especially at night with all the lights at the Bund...
Pool facilities was great. Room had many details that made our stay enjoyable. My son really enjoyed having a bath watching TV in the mirror...
Food was great, we had breakfast and dinner buffet at the groundfloor main restaurant (cafe 1188, i bvelieve).
Fast and charming service at check-in and check-out.
Most impressive was the Liquor Factory, Villas and Grounds for functions. Will use again!
16 October 2013
Rated 3.0 out of 5.0 by hoboguo not so wonderful experience
the breakfast is not so rich, have no many choices, both for Chinese and Western travellers.
no speaker or screen in the bath roon so that guests can hear or see the TV programs.
the tooth brush is too firm and uncomfort to the teeth.
16 October 2013
Rated 5.0 out of 5.0 by PETER925 lovely stay experience
A getaway from Shanghai urban and relaxing experience on mid autumn festival
The hotel and its service was impeccable. The surroundings and views are quite and exotic.
23 September 2013
Rated 5.0 out of 5.0 by DanielQ always excellent stay experince
the location is not very well but the room service is very good and teh staffs are always friendly and awneful.
23 September 2013
Rated 5.0 out of 5.0 by wangkw1234 Great Service
Thanks to the reception of enthusiasm, meticulous service, let me have the feeling of home.
22 September 2013
Rated 5.0 out of 5.0 by Ben10 Great Hotel
A Stunning Hotel - The views of the city from the club lounge are breathtaking and one of the best pool areas I've ever used. Beautiful grounds and gardens.
22 September 2013
Rated 5.0 out of 5.0 by JAMJAR great for lone traveller
As a lone business traveller,venue is ideally placed for expo,s,train station and airport. Ferry is short walk giving access to Shanghai centre.Taxi availability was instant.
Club lounge a must if travelling alone...comfortable,efficient staff and a retreat after a busy day.
Room service,laundry service excellent. Staff booked all my internal train tickets...no hassle and all journeys followed their plan perfectly.
On day off ,pool area very good....local area safe to walk around.
Good busy pub/restaurant within 5 mins walk if a change of scenery required but good choice of food within the hotel.
In the words of Arney.."I,ll be back"
22 September 2013
Rated 2.0 out of 5.0 by PETERX 完美的外景，尚可的房间，不满的服务
14 September 2013
Rated 5.0 out of 5.0 by Nikki516 Unique Lookout in Pudong Area
In INTERCONTINENTAL SHANGHAI EXPO, you can easily find the most fresh air in Shanghai and overlook all the landmark buildings in Pudong.
You can take a visit to EXPO SHANGHAI or have a business in Lujiazui Finance and Trade Zone within ten minutes drive.
You also can be lazing in a king bed watching overnight HBO movies or soak in a bathtub staring at the Huangpu river by counting ships in your suite.
Leisure and business,you can take them all.
05 September 2013
Rated 3.0 out of 5.0 by Harry888 Harry888
we a party of 4 people choose this Hotel becuase of the location for our work. we were met at the Airport by your guest relation staff Emma who was very good and also meeting her at the Hotel later was always very attentive. The rooms were very nice but my main BIG disappointment was how the staff handled the situation with the restaurants. During lunch and evening the Coffee shop was full with conference guests and we were turned away. We saw that this also happened to other guests and it was clear that they were not happy.
I have beeb travelling to China now for 30 years and have never seen anything like it. Surely you have meeting rooms and other areas to provide catering for such occassions. But to turn Hotel guests away from the open food outlets is beyond my understanding. The staff handling of the situation was terrible, we were told to go at eat elsewhere! We did make a booking and go to the Italian restaurant , but to be honest the service was not good and the food was just about OK. Therefore I cannot see me or any member of my group going back to this Hotel in Pudong.
28 August 2013
Rated 5.0 out of 5.0 by Junelclui Value for money
My family and I stayed intercontinental expo for two nights. We had been arranged to a river view room where the night view is beautiful. The overall experience is good!
25 August 2013
Rated 5.0 out of 5.0 by flypanda Comfortable Suite Room and Club Rounge
Stayed six nights in August 2013.
Upgraded from Club room to Club Suite Room.
Staff at Club Rounge are always so kind and considerable to guests.
Unsasfied is that I were often forced to smell smoking at the elevator hall and the pass to the room. I wonder if this hotel has non smoking floor.
24 August 2013
Rated 5.0 out of 5.0 by Taoist Excellent hotel
As usual, the staffs are very helpful and friendly. Excellent club lounge with good services.
Well maintained and clean.
Good food quality and chefs. Superior health club facility.
The swimming pool becomes too overcrowded and a little run down by too many kids and non-hotel visitors
19 August 2013
Rated 5.0 out of 5.0 by Iamfans 江景无敌
19 August 2013
Rated 4.0 out of 5.0 by StevenSun 洲际一贯的房间风格，典型的城市商务酒店
17 August 2013
Rated 5.0 out of 5.0 by townportal1234 Perfect benefit for royal ambassdor
It is my first stay in EXPO IC as RA and the overall experience is great. The room is upgraded to suite facing the river and the view is really nice.
The amendity of the hotel is very new compared with most of the IC i stayed in China.
The only thing need to improve is the service for breakfast.
11 August 2013
Rated 5.0 out of 5.0 by Zhenghui Comfortable bed
I am very satisfied of your hotel, especially for the room design, garden, bar.
07 August 2013
Rated 5.0 out of 5.0 by hkghkg great team
very nice stay with as always friendly staff, nice and well appointed suite and great lounge team.
i would return anytime!
06 August 2013
Rated 5.0 out of 5.0 by anthat One of the best Intercontinental Hotel
This Hotel is one of the best Hotel of Intercontinental Hotel Group. The rooms are very clean and the personal stuff is very professional on doing his job 100%
Very good communication with them.
02 August 2013
Rated 5.0 out of 5.0 by Londoncalling Fabulous Intercontinental Expo
I have stayed at this hotel three times in the past six months, for long periods of time. I recently had a ten night stay where our company took over the whole hotel for a week and the experience was fabulous. Icannot speak highly enough of the team at the Expo property, James GM, Uli, Dir of Sales and Mktg, Chef Sam, Sebastien F and B and all his team including Priscilla, Manish and the front office guys, Concierge leon, Stephen, and the entire team even down to housekeeping they are just amazing. I am missing my Interccontinental breakfasts, the executive lounge as my office and especially my bed!! they are just the best.
I would recommend this Hotel always for major events or even just to stay a few nights, I cant wait to be back with the team who are now also good friends after such a mad busy time and working so closely!
Thanks Intercontinental Expo Shanghai team you are fabulous and we will be back!
01 August 2013
Rated 2.0 out of 5.0 by DanielQ not a bad stay experience
I STAY here 3 days include weekend.
A lot of people here and the swimming pool is dirty enough. also I didn't get the welcome gift when i check in in the reception.
Wish no too many peolpe.
20 July 2013
Rated 5.0 out of 5.0 by Akis totally recommended
I visited Shanghai for business and stayed at Intercontinental for 3 nights. I immensely enjoyed every aspect of my stay there. The room on the 25th floor was spacious, clean and quite with a great view over the river, the fitness center and business center and lounge had everything I needed and requested. The staff was always eager to serve and very polite. I especially want to thank the staff of the evening shift at the business lounge. They helped me book flights for the rest of my trip and room at Crowne Plaza in Xiamen, of the same hotel group that I also totally recommend. Last I want to thank M. G. / Director of Rooms, C.Z. / Reservation Agent, Y. W. / Personal Assistant to Area General Manager, and of course J. K. / General Manager.
20 July 2013
Rated 4.0 out of 5.0 by Jeffli Memorable service
It was great to stay Intercontinental, here I would like say thanks for Peter/Amenda/Yuki and another stuff who I got the name, they provided me professinal service while help me extend my stay last weekend.
16 July 2013
Rated 4.0 out of 5.0 比较难忘的入住体验
06 July 2013
Rated 5.0 out of 5.0 by Lizzieanne Too short a stay
This was hotel was booked for us by travel agents at the end of our cruise. I wish we had had longer to enjoy it. Our twin bedded room was lovely and I don't think I have had such a comfy bed. The view was superb. My husband and I found the staff very helpful, getting a taxi sorted for us and making sure we had a business card to show a taxi where to bring us on our return back to the hotel. We found the buffet a little on the expensive side but the food was absolutely delicious, on the following night we had room service, a lovely experience. Homemade beefburger (something I don't normally eat) with lovely chunky chips and a lovely fresh salad, wheeled in on a portable table beautifully laid out and covered with a white cloth and a white rose. It tasted really good. Breakfast was equally as good with so much choice. We used to the swimming pool twice and thoroughly enjoyed the experience and lay out on the verandah in the peace and quiet after. We liked that towels were given to us at the pool side and bottled water - a lovely touch and we helped ourselves to a very tasty apple on leaving. Thank you to the staff for a lovely stay - maybe one day we will be able to come again.
05 July 2013