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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 330 reviewers.
Rated 4.0 out of 5.0 by 周末六折入住二天有感 本人订的7.25周末周日��天会员六折,由于带我母亲出来度假因为我是大使会员可以升一级特意订了行政房可以升级到套房,后得知酒店分为主楼跟贵宾楼朋友都推荐我去住贵宾楼体验一下浓浓的历史文化底蕴,然致电酒店宾客关系经理问能不能升级到贵宾搂的套房得到的答案是不可以,我再三提出要求后谈好补200人民币一天的差价可以入住,这也无可厚非本身酒店打开门做生意是为赚钱,我是二点不到到的酒店先办的入住登记手续,前台提出房间还在打扫先到酒廊喝点东西,我应允到酒廊,结果万万没想到一坐就是二个半小时,期间不停的跑到前台询问得到的答案都是还在打扫请您耐心等待,在我强烈要求下终于到四点二十左右拿到房卡入住,因酒廊不能抽烟到房间第一件事就是抽烟发现没有烟灰缸,致电客服给我送个烟缸,我再官网备注过是吸烟的,虽然是很小的问题,细节决定成败,还有就是拖鞋真的太大了像个小船我182的个子根本穿不了第一次看到这么大的拖鞋,过了一会宾客关系经理到房间致歉并提出减免之前所补二百差价说有什么事情直接给他电话,服务的态度非常好,倒也不是二百块钱的事情,在这里点个赞!入住感觉总体还是不错吧,硬件设施非常好得天独厚的地理位置,软件上总体也过的去提出意见以后解决问题的态度非常好也非常及时!事情过去就过去了是要看怎么解决客户怎么满意,这就是服务意愿吧,这点做的还不错,在这里提出也是因为我本人非常喜欢瑞金IC也希望你们可以做的更好,我本人以后还会入住,并且会推荐一些朋友过来 July 31, 2015
Rated 1.0 out of 5.0 by Never again!!! Worst experience in 50-years, never again. Don't be a member, means nothing!!! All seemed to have a chip on their shoulder. Very bad communication. Will never stay here again. July 30, 2015
Rated 5.0 out of 5.0 by Best in Shanghai Great hotel. Excellent service. Very clean. Good internet. Nice gym. Overall - perfect! The best hotel in Shanghai I think. July 29, 2015
Rated 5.0 out of 5.0 by Good hotel Hotel service is good and professional. The location and environment is perfect. I will choose this hotel again. July 28, 2015
Rated 5.0 out of 5.0 by Great ambient completed by a excellent service The first time and definitely not the last time that I choose this hotel. The hotel is located in a very nice park and is providing you the chance to relax and forget the rush outside. The buildings are renovated and let you feel safe and comfortable. The reception, room service and restaurant personal is friendly and competent. The concierges are quite young ,very eager ,but sometimes not listening till you end your sentence, but they know well the places to go and find a taxi quickly. The bar is empty after 8:30pm ... mainly used during happy hour times. But the service is good. I will be back July 26, 2015
Rated 4.0 out of 5.0 by Beautiful hotel in the center of Shanghai. Worth the visit The Ruijin InterContinental Hotel is a large park-like walled complex of about eleven mid-20th century mansions in the center of downtown Shanghai. Because of the expansiveness of the grounds guests can feel like they are far removed from the bustle of the city. The old buildings have been renovated to meet InterContinental level of luxury and the service is low-key but readily available. About the only downside is that some of the staff seem to be not quite trained up to InterContinental standards or might actually be hold-overs from the old Chinese government run hotel that InterContinental took over. But overall the quality of facilities and the beautiful grounds make this place worth a stay. July 22, 2015
Rated 5.0 out of 5.0 by 酒店环境很好 酒店环境很好,房间很舒适,很安静。对礼宾部印象很好,叫车服务很尽心。我们早餐去得有点晚,没吃完东西就收起来了,也没先问一下还需不需要添东西,感觉服务还是差点,有点遗憾。 July 20, 2015
Rated 5.0 out of 5.0 by Concierge saved the day One piece of our luggage got left behind, and the concierge called our cab driver, and then proceeded to personally bring the luggage to us at the train station so we wouldn't miss our train. We were so impressed by this gesture, and we know how lucky we were to be treated so well. Additionally, the hotel is beautiful and wonderfully located. It was a little hard for our initial cab driver to find, and the shower water temperature was inconsistent, but these minor issues did not really impact our positive impression of the hotel. Thank you concierge team! You were wonderful, and we will be returning. July 20, 2015
  • 2015-08-04T10:34:39.660-05:00
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InterContinental Shanghai Ruijin

  • No. 118 Ruijin Er Road
  • Shanghai , 200020
  • China, People's Republic Of
  • Front Desk +86-21-64725222

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Chinese

Pet Policy

No Pet Allowed.
  • Local Time

    6:39 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • Parking