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Concierge Photo
Leo Zhong
Assistant Chef Concierge

Insider Tips


Destination in Chinese Characters

Most people cannot read pinyin language (Chinese in western letters). Make sure that you have the address of your destination written down in Chinese characters and always take a Business Card from the hotel when you leaving.
InterContinental Shanghai Puxi is ideally located in Shanghai downtown, only 10 minutes to West Nanjing Road, People’s Square and Jing An Temple. Nearby Shanghai Railway Station, Metro Line 1/ 3/ 4, Airport Express and South-North elevated highway, put all of the city’s business and cultural highlights within easy reach. Pudong international Airport is 60 minutes by car and a speedy 30 minutes to Hongqiao Airport.

Guest Reviews



  • Restaurant & Lounges

    Experience a variety of fusion flavors at Ecco, a World Kitchen concept, all-day dining restaurant, offering innovative European and Chinese creati...
  • Amenities & Services

    With space covering more than 3,125sqm, hotel boasts a 750 sqm Grand Ballroom, 4 Junior Ballrooms ranging from 385 - 480sqm, 350 seats exclusive Au...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental Shanghai Puxi

  • 500 Heng Feng Road
  • Shanghai , 200070
  • China, People's Republic Of
  • Front Desk +86-21-52539999

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Chinese

Pet Policy

No pets allowed
  • Local Time

    10:45 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • Chinese Yuan ¥ (CNY)


    • 2 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 4.5 out of 5 by 487 reviewers.
    Rated 3.0 out of 5.0 员工需要加强培训 喜欢自动马桶!满分,超出预期! 喜欢你们的电视和音响,是我住过的五星酒店中难得的又好看又好用内容又不过时的电视和音响。(但是三次找快捷服务要 iPhone 底座转接头都没有,有点遗憾,还好有一台 4S 可以播放音乐) 喜欢你们准备的生日蛋糕!很好吃。 喜欢你们答应我延迟到4点退房。 但是!不满意这家酒店员工的服务! 到店前很多天打电话告知过生日的事情,前台表示会通知宾客关系跟进,结果没有人跟进,直到到店前一天我再次致电,又说一遍需求。感觉很累,员工交接有些问题。 到店后,按照习惯直接去行政楼 check in。在其他的洲际,通常把证件交给工作人员就不用我操心了, 可以坐在舒适的酒廊里��息,还会递上一杯饮料,让我稍等片刻。但是这次,我在工作人员一路指引下,来到了行政楼一楼,表示要 check in 后,就只能干巴巴地坐在工作人员对面,等待她处理。她告知我房间没有准备好,需要我等,然后也不告诉我需要等多久。我坐在她对面,她也不再理我。过了5分钟,我问她,她说还没好,然后再次打电话给同事确认。很多个电话后,她告诉我好了,房号XXXX,我问她是什么房型,告诉我说是豪华房。我有点生气了。之前若干次电话沟通里不断确认过会升级到小套房,结果我在现场等了很多不说,还默默地房型就被换掉了。我表示有疑问,她又开始了很多通电话确认。最后总算搞定了,而此时我坐在她对面焦急地等待了快半小时。全程没有人给我一杯水,也没有人说你可以去更舒服的地方休息一下。这是我非常糟糕的一次 check in 。直到最后,check in 的工作人员才注意到我是 Spire 会员,表达了一点歉意。然后也没有然后了。 进到房间发现小冰箱是锁着的(这就是 ready 的房间吗?) 打电话给快捷服务,派了个阿姨上来开冰箱锁。阿姨的穿着实在有点糟糕,工作服穿得破皱不堪,而且我问她问题也是不怎么搭理我,开好了冰箱就自顾自走了。 后来送来的水果,数量少得可怜,比之前在千岛湖洲际非会员的房间送的水果都要少,甚至这次里面还有一个坏的。品相看上去也是没有用心挑选过的。 之前在其他的洲际,体验到的服务都是非常舒服的。浦西这一次真的让我失望。 不过,check out 的时候有一位工作人员主动就不好的 check in 体验向我道歉。这个行为值得表扬。 希望你们可以改进,加强员工的专业培训。 不好意思没有太多时间整理,写得有点乱,请包涵。 August 26, 2015
    Rated 3.0 out of 5.0 Uncomfortable room temperature Expect air condition to be problematic. This is the fifth times I have complained about this problem. Every time i go back to this hotel, the problem happened again and again. If this is a five star hotel, the facility maintenance should make sure that every room is working properly. August 26, 2015
    Rated 5.0 out of 5.0 房间大,设施新,服务好。 房间大,设施新,服务好。就是一点儿睡觉的时候有噪音,略微影响睡眠。早餐品种一般,和五星级酒店略有差距。 August 26, 2015
    • 2015-08-28T10:13:49.167-05:00
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