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Shenzhen

Rated 4.7 out of 5 by 388 reviewers.
Rated 4.0 out of 5.0 by Great Resort Enjoy the relex, club experience and good service here. Every staff here is very nice. Will come again. 08 March 2014
Rated 4.0 out of 5.0 by Large Group Disruption When the hotel had a large group/company in the hotel. It was very difficult to obtain restaurant booking. I had to wait over 2 hours for a table. 07 March 2014
Rated 5.0 out of 5.0 Excellent Services Excellent Services - except Internet access was not well covered throughout the whole Hotel. .. Experiences unstable connection. 07 March 2014
Rated 5.0 out of 5.0 by 很不错 住了好几次了很不错,环境优雅,设施干净整洁,服务人员专业和态度都不错。早餐也很不错,非常值得一住,推荐。 06 March 2014
Rated 5.0 out of 5.0 by 很喜欢的酒店 感觉住的非常舒服,放松, 感觉住的非常舒服,放松, 感觉住的非常舒服,放松, 感觉住的非常舒服,放松, 感觉住的非常舒服,放松, 05 March 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 服务态度非常好,酒店非常干净,很漂亮。楼下的泳池也很美,我和老婆都非常喜欢。以后去其他地方我们都会考虑住洲际酒店的。 04 March 2014
Rated 5.0 out of 5.0 by 如果行政俱乐部酒廊能够再好一些就更好 服务好,餐食好,硬件环境好,唯一不足是行政酒廊人多,但可用餐食及饮品太少,不利于客人开展商务谈判,希望以后能加强 03 March 2014
Rated 5.0 out of 5.0 by 早餐非常丰富 在此酒店的早餐是我吃过的在同类型酒店中,品种最丰富的,质量最好的. 就餐环境也是最好的.空间够大.非常舒适. 02 March 2014
Rated 5.0 out of 5.0 by 非常好 一如既往的好体验。好的东西就不再重复了。只是有一个小问题需要解决,就是电梯的识别问题,用房卡进入电梯插卡而后按楼层,但基本插拔5次只有一次会成功,希望能够有好的解决办法。 01 March 2014
Rated 5.0 out of 5.0 酒店很不错 酒店交通便利,到机场很方便。到市区或周边也可以选择地铁,离地铁站很近,周边设施齐全。硬件设施及服务都很好。 28 February 2014
Rated 5.0 out of 5.0 环境,服务很好 前台和整体服务很好,环境优美,园林和餐厅很漂亮,酒店装修很有格调,唯一不好的就是酒店楼层的客房通道太长,迷宫一样。 27 February 2014
Rated 5.0 out of 5.0 by Mavellous Friendly staff, good services, very nice environment 26 February 2014
Rated 5.0 out of 5.0 by Fantastic stay & perfect service Friendly environment not just like a hotel but like a garden. Professional staff with very valuable recommendations. 5 star~ at least 25 February 2014
Rated 5.0 out of 5.0 前台服务一流 喜欢前台的服务,一流的棒,从前台经理于佳琦到前台的员工都很专业很热情,每次来都给我准备好我喜欢的房间,有什么要求,他们也都会帮我解决,由于出差的原因,我基本每次都把这里作为我的首选。 24 February 2014
Rated 5.0 out of 5.0 by 服务很好每次都住 酒店位置很好,到哪里都比较方便,而且服务员很热情!就是感觉餐厅中午的自助餐没有想象中的好,和早差不多。不知道是不是当天有其他公司会议的缘故。 24 February 2014
Rated 3.0 out of 5.0 by Not Happy This is the second time I stayed at this hotel. My first time was great. However, this time was very frustrating. This food was WAY below standard compared to my first experience. I ended up sending food back at almost every meal. Room service food was horrible and the French restaurant food was a joke. Most of the staff had major issues understanding English which added to the overall frustration. I don’t plan on staying there again. I tend to plan my trips based on the location of the nearest Intercontinental hotels. I’m a very loyal customer and I don’t feel like I or my wife was taken care of during my stay at this hotel. I did get credited back for meals. Also, the manager of the French restaurant sent up a box of chocolates after our meal was returned…that was nice. 24 February 2014
Rated 5.0 out of 5.0 by Very nice property and great staff I always enjoy my stay at this location. Staff is very good, professional and customer service oriented. The rooms are very nice, comfortable and super clean! 23 February 2014
Rated 2.0 out of 5.0 by Would NOT honor Best Price Guarantee I found a lower price published on an online website and when I opened a claim to redeem my free night stay as stated in IHG's Best Price Guarantee I was denied!!! They simply dismissed my claim and ignored all the evidence that their rates were higher than the online hotel booking website for the same room. Needless to say i was truly disappointed by their bold lies! During my stay I found a large raspberry squashed on the carpet underneath the footstool as well as cherry stalks and seeds throughout the floors of the room. Does anyone inspect the rooms after they are supposedly cleaned? For a high-end 5-star hotel I find this appalling and inexcusable. The one and only positive experience was in their Brazilian BBQ restaurant, Alenha. Everything else is sub-par and disappointing! Go at your own risk. 23 February 2014
Rated 5.0 out of 5.0 by 非常好的服务! 行政酒廊的食物和服务都是第一流的,热情专业无微不至,Kevin 是我遇到过最让人满意的IHG员工。套房配有全自动冲洗马桶,很棒!感觉和家里一样了! 20 February 2014
Rated 1.0 out of 5.0 by unhappy experience during China New Year 1st room has stong smell. After half an hour, help me changed to another room. The bed quilt has a dirty point. 19 February 2014
Rated 5.0 out of 5.0 by 服务一流 服务非常到位和舒适 酒店工作人员都很热情 所有需要都能在第一时间得到解答和帮助 非常不错的一家酒店,下次一定还去入住 18 February 2014
Rated 5.0 out of 5.0 房间空间大,非常舒适 整体房间布局大气舒适,很喜欢。 床铺比较高且舒适,有助于睡眠。 露台门推开后有桂花香,让人感觉很惬意,整体环境很好。 18 February 2014
Rated 5.0 out of 5.0 by 很厚道的酒店 中午办入住时,房间已经准备好,办入住时怯怯地说,这次来深圳特地体验洲际的酒店,如果有套房就更好,前台也没有多说,拿了房卡,开门后才知道原来真是套房。快捷服务后,不多久会接到电话,确认所要求的服务是不是到位,住了许多家洲际,这样的确认是第一次,谢谢了。酒廊里的服务生也很热情周到。下次来深圳还住这家。 17 February 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 夜床很舒服,适宜入睡, zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz 16 February 2014
Rated 5.0 out of 5.0 by 很好的酒店 酒店环境优美,室外泳池很有东南亚风范。房间舒适,特别是浴缸很大,很舒服。唯一不足就是入住时房间稍微有点潮,其它一切很好,强烈推荐! 16 February 2014
Rated 5.0 out of 5.0 by 其他都好,就是早餐有点差强人意 总体来说,我们一家很满意,感觉物有所值,就是早餐和香港迪士尼乐园酒店和好莱坞酒店比比还是差了点,希望再精致一些,品种多一些。可以多一点粤式菜系,譬如早茶的茶点类 16 February 2014
Rated 5.0 out of 5.0 by 房间超大,床很舒服,服务很棒. 酒店位置很好,离深圳湾关口和机场都不远. 房间超大,床很舒服,浴室超赞,洗浴用品很好用. 用礼宾到前台到客房服务都很热情周到,总之服务很棒. 很不错的入住体验,下次去深圳还会入住. 16 February 2014
Rated 5.0 out of 5.0 by Great service and facility Excellent service and amenities. Great hotel after all 15 February 2014
Rated 5.0 out of 5.0 by very good experience The room is very good.The service is good.Totally, everything is good 15 February 2014
Rated 5.0 out of 5.0 by 态度和蔼 带孩子入住华侨城洲际,前厅经理送了一个小牛布偶,刚好孩子属牛,非常开心。升级到了5楼的房间,风景相当漂亮,听着里面的水声非常惬意,下次还会入住。 14 February 2014
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Shenzhen
  • 9009 Shennan Road,
  • Shenzhen , 518053
  • China, People's Republic Of
  • Front Desk +86-755-33993388

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Japanese, Korean, Chinese

Pet Policy

Pets are not allowed in our hotel
  • Local Time

    7:27 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 3 Room(s) with Accessibility Standards
    • Parking