Rated 4.7 out of 5 by 352
Rated 4.0 out of 5.0 by Ypren A few points to improve, in addition to being a good hotel experience
1. Need to improve on swimming pool management, when there are more than a few visitors. And provision of more decent plastic bags for wet swimming pants and ect..
2. Need to improve on house-keeping, such as prompt response of customer's request for ice cubes, etc..
3. Need to improve on VIP check-in process and more pro-active response in meeting customer needs and inquiries.
4. Lobby area needs better planning.
25 December 2013
Rated 5.0 out of 5.0 by Londy Comfortable bed and good service
Basically, Bed is comfortable and service is preferred. the only flaw is the TV size is too small to watch it on bed.
23 December 2013
Rated 5.0 out of 5.0 by Jusinafur Intercontinental SZ is always my favorite.
I like to stay in this hotel, it makes me feel comfortable and like my home, the service is good, and the environment is great.
23 December 2013
Rated 5.0 out of 5.0 by Jeep25k Excellent experience in this rainy and cold season
Thank you for your guys give me a premier stay experience in InterC. Always have great moments in your hotel.
Specially thanks the girl who take my call and mark down my requests.
22 December 2013
Rated 5.0 out of 5.0 by Hansonlai Great Service
I am glad to say that in my living in Intercontinental SZ, all of your team provide a quick response and great service to me. I feel great that I applied a upgrade card in your hotel and enjoy a valuable service there.
11 December 2013
Rated 5.0 out of 5.0 by lu0lu1 I'll recommand this hotel to my friends
It was my 2nd stay in SHENZHEN IC. The stuffs are professional. Especially Yuki, if I recall her name correctly,who was from the front desk, handled everything for me well and I was satisfied.
The more, the BAR is just amazing. :)
09 December 2013
Rated 5.0 out of 5.0 by Johnny73 All good but some minor stuff need to be improved
Overall experiences are great; however, 2 facilities need to be improved as follow.
1. Power plug mechanism needs to be improved (the decoration cover case is too thick causing unstable connection);
2. The glass table for working is unstable (screw is loosen?).
08 December 2013
Rated 5.0 out of 5.0 by Joy2walker Excellent experience and Great service
This is really a wonderful place! Beside the colorful building and equipment, I met a warmhearted welcome from the reception staff . She introduced this amazing Spanish-style hotel. My family enjoy a very happy weekend and found more interesting things like sailboat here. A memorable place is worth to praise!
07 December 2013
Rated 5.0 out of 5.0 by flyfish 良好的服务与会员待遇
06 December 2013
Rated 5.0 out of 5.0 by sijia726 love this Hotel
I have been so many hotels in China. this one is best of the best,comfortable environment and good service ,especially the staff VICKY is professional and nice especially for the room upgrade ,if really need to i think its about the location, its not in the city center , but its still convenient for taxi and MRT.I will come back soon.
04 December 2013
Rated 5.0 out of 5.0 by jasonwj 完美的入住体验
03 December 2013
Rated 5.0 out of 5.0 by Alexatsh Good hotel, good staff
Lovely and warm hearted staff, arranged a wonderful room for me. My best choice of accommodation in Shenzhen.
03 December 2013
Rated 5.0 out of 5.0 by flypi8 很棒的酒店，尤其是酒店的室外泳池
02 December 2013
Rated 5.0 out of 5.0 档次、规模与情调都不错
01 December 2013
Rated 5.0 out of 5.0 by Donald58 great room and excellent service
The room is beautiful and clean. The staff is friendly and professional. The front desk is especially responsive and accommodating. It is great to have a big size swim pool that is something I am really enjoying everyday. The fruit plate everyday is very welcoming and perfect for a healthy diet in the morning.
29 November 2013
Rated 5.0 out of 5.0 by Andy28 Excellent exprience in Shenzhen IC
I was warmly welcomed from the first minute I came to hotel, and through the whole duration I stayed here. As one of my most favorite hotels, everytime I feel ease, happy and satification in Shenzhen IC. Special thanks to Yuki from front desk, she handled everything wonderful for me.
28 November 2013
Rated 4.0 out of 5.0 F & B
Food is not expected good in a five star hotel. The food in French restaurant is not good and not enough varietyfor the desert.
27 November 2013
Rated 5.0 out of 5.0 by tony1k Excellent Stay
This Intercontinental Shenzhen is a beautiful hotel. Spacious, clean, well appointed. The bathroom was large and beautiful. The service at this hotel was great. Check-in was easy and the staff was extremely polite. Hotel is right beside the metro station. Highly recommended to stay here... Definitely a 5 star property!!
25 November 2013
Rated 4.0 out of 5.0 by Vienna27 Excellent Suite
Stayed at the Shenzhen IC hotel 11/18-11/20. Upgraded to suite and it was exceptional (except that it was on the smoking floor). Hotel "treated" the room and could not detect any residual smoke odor. Bed included a menu of pillows...pure comfort. Shower head broke, and was fixed within an hour and hotel supplied apologetic fruit bowl. Lighting in bathroom was sparse, but who wants to see themselves in the bathroom anyway?
Stay at this place, all good!!
25 November 2013
Rated 5.0 out of 5.0 by dovid most amazing experiance ever
I would not stay anywhere else. This place is a home away from home! Personal service from manager Yuki and her team was amazing. This is as 5 star as a hotel can be, I have stayed here many times and always look forward to going back. It is nothing short of amazing and would highly recommend.
24 November 2013
Rated 5.0 out of 5.0 by walabubu 依旧完美的服务
16 November 2013
Rated 5.0 out of 5.0 by hsf00 Excellent hotel
This is my 3rd stay at this hotel.
Excellent staff & managers
Caring staff from managers to chamber-maids
MRT station just outside. Easy to get around anywhere. Probably better than taxi as there is no queue (taxi queue can be long sometimes).
Ship restaurant/pub is great! Pizza is great.
French restaurant is ex & so-so.
13 November 2013
Rated 5.0 out of 5.0 Awesome service!
I've been staying at the Intercontinental hotel in Shenzhen once every 2 months for business within the last 2 years. Great services with friendly smile from the staffs. The rooms are beautiful. I won't stay any where else with all the great experiences from the hotel services.
12 November 2013
Rated 5.0 out of 5.0 by WillLam Good services, very nice atmosphere, resort feel hotel
Very convenient location for quite atmosphere, shopping, restaurant, easy access to subway. Ample parking space.
06 November 2013
Rated 5.0 out of 5.0 by Berto69 Excellent hotel
This is one of the best Intercontinental Hotels I have stayed at. The room was fantastic and the grounds were beautiful. The staff have been so helpful. I left my jacket in the room and didnt realise until I got home. They have since found the jacket and are sending to me via express courier. Excellent service, Excellent hotel.
29 October 2013
Rated 5.0 out of 5.0 by P2828 Great service & view
Excellent service, great pool view room, sub-way entrance is right in front of the hotel
28 October 2013
Rated 4.0 out of 5.0 by Ronc7 A Remarkable Experience - Good Service
I really appreciate the considerate service provided by the staff. They demonstrate the theory of customer centric in action. On my first date of stay, I came across my US colleagues after making an order in the basement cafe. They invited me to join their dinner at the opposite Thai restaurant. Even though the food wasn't come yet, I thought that I may not be possible to cancel the order. I explained my situation to one of the waitresses and she did not ask too much and just accepted my order cancellation. Then, I could enjoy the dinner with my colleagues. On the second date, I intentionally had my dinner at this restaurant and found that their ice latte was wonderful. A real luxury (quality)hotel with remarkable service!
27 October 2013
Rated 5.0 out of 5.0 by Mars2012 优秀的产品和服务
24 October 2013
Rated 5.0 out of 5.0 by xiaowanzi 西班牙风情度假酒店首选
13 October 2013
Rated 5.0 out of 5.0 非常满意
10 October 2013