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Shenzhen

Rated 4.7 out of 5 by 400 reviewers.
Rated 5.0 out of 5.0 by A brilliantly managed hotel with great facilities and service. The 'Service' side of this hotel is up to the very best standards and all the staff know what they are supposed to do...and that is down to great Professional Management. Re the structural side.... Some bedrooms and public areas are looking a little 'tired' and in need of an upgrade, but I understand that this is being addressed under a refurbishment programme.....I hope. I usually like to stay in the East wing but on this occasion I was accommodated in the less preferred West wing, 'because of the noise of the building works'. There is also noise from the amplified speakers in the leisure gardens next door to the property, which I find very intrusive, but I doubt if the hotel can do much about that? Generally although this very large building is beginning to show some of its age, there seems to be an effort to keep up the standards. 08 July 2014
Rated 5.0 out of 5.0 by 前台服务一流、房间和床铺舒适。 前台接待热情周到,登记入住、离店结帐办理效率高。房间的设施很好,整理得干净、整齐。自助餐厅引导及时,就餐环境不错。 07 July 2014
Rated 5.0 out of 5.0 服务不错 总的来说酒店服务不错,环境较好,地理位置较好。 在退房需要延迟时,联系客服经理后,也很好的协调解决了相关问题。 07 July 2014
Rated 5.0 out of 5.0 by 酒店不是很新 但是服务一流 在深圳第一次入住该酒店,虽然硬件设备已经不是很新了,但是完美的服务给我留下很好的回忆。希望保持。 今后如果行程方便,还将选择这里。 06 July 2014
Rated 5.0 out of 5.0 by Guest Rooms Comfortable and elegant room, from door to bed, sofa, bathroom and all tiny amenities. Buffet breakfast is deluxe with variety of choice, and its freshly baked bread and rolls are excellent. Overall it is a pleasant stay, and exceeding my expectation. Certainly I will check this hotel when am back next time. By the way, the efficiency of front-desk staffs surprised me. 30 June 2014
Rated 4.0 out of 5.0 by Great Service As a frequent and loyal guest of IHG, I have visited Intercontinental Shenzhen for times during the past 4 years. The best thing I like about this hotel is that it is located in very quiet area and you don't feel you were in a concrete jungle. Yet it is in front of a major subway line which can easily take you to downtown when you have difficulty to get the cab during the rush hour. Special thanks to Joyce Zhen who helps me resolved some issues when I stayed at Intercontinental Shenzhen last time. She treats me as a host rather than a guest, old word say, feel like home. 30 June 2014
Rated 5.0 out of 5.0 by 服务很好 服务很好,有任何需求都马上给予及时的帮助...................................................................... 30 June 2014
Rated 5.0 out of 5.0 by 员工服务很热情到位。 前台员工服务热情,办理入住和结账的操作快速准确,能准确识别客户会员身份,提供相应的服务,比如免费赠饮,及时帮客户叫车,延迟入住的时间等。餐厅员工发现服务信息不准确的问题,可以及时与客房同步,解除对客人造成的不变。 29 June 2014
Rated 5.0 out of 5.0 by 一如既往的很好 基本上每次去深圳都会选择华侨城洲际,每次都会感觉很好! 很多人dou说,这里是深圳最好的酒店了,实至名归啊! 29 June 2014
Rated 5.0 out of 5.0 我最喜欢的酒店在深圳。 The Mercado team is always very friendly, helpful and efficient. Room service is also always good. Checkin and checkout is always easy and fast. I stay at the IC whenever possible and recommend it to my colleagues. 29 June 2014
Rated 5.0 out of 5.0 服务热诚,房间舒适 整体的感觉很好,房屋的采光很好,房间的设施安排很帮,但是有洗脸池很破旧,实在影响整体的感觉,没有换掉。服务态度非常热诚,人员知识很好。 29 June 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流,前台服务态度超好 床铺很大很舒适,特别适合累了之后休息。服务一流,前台服务态度超好,很多次细心的提醒,房间卫生不错。 前台服务很周到,泳池水干净,早餐自助不错 29 June 2014
Rated 5.0 out of 5.0 不错的酒店 一段愉快的旅程,整体感觉不错,轻松愉快的入住感觉,配套服务周到,商务旅游时选择这里不错。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 26 June 2014
Rated 5.0 out of 5.0 by 舒适的体验 虽然航班晚点,半夜才到,早上一早就离开。但是酒店整体感觉很舒适,房间也很安静。之前已经住过很多次,下次还会继续住。 25 June 2014
Rated 5.0 out of 5.0 by Great stay consistent high level of quality. front desk Mary was super helpful! 25 June 2014
Rated 5.0 out of 5.0 by 一流的行政酒廊 感谢Tesera姑娘和她的胶带 也感谢行政楼层其他的姑娘和小伙子们,希望龙瑶经理带领团队越做越好。 下次希望入住还能看见他们 25 June 2014
Rated 4.0 out of 5.0 by Nice Stay in a Caring Hotel We stayed here twice in a three week span because of the awesome pool, and great rooms. As we were staying on reward points, the room wasn't quite as nice as my previous club level experience. The room was well appointed, but starting to show a little wear. The staff are great, very friendly and helpful. The room service was yummy and fairly priced. The pool area is beautiful and we can't wait to go again with one exception. The kid's pools are closed for repair, one of which was closed on our first stay, several weeks earlier. You will enjoy staying here, and so will your children. 24 June 2014
Rated 5.0 out of 5.0 床铺舒适,服务一流 床铺舒适,服务一流,环境舒适,娱乐齐全,餐饮不错,交通方便。 床铺舒适,服务一流,环境舒适,娱乐齐全,餐饮不错,交通方便。 23 June 2014
Rated 5.0 out of 5.0 by 非常好 房间宽敞,安静,豪华 服务人员热情,周到 办理入住,退房都很快捷。 美中不足:9:30酒店门口很难打车 22 June 2014
Rated 5.0 out of 5.0 by Good exoerirence in Shenzhen Intercontinental The stuff service was good, especially for duty manager: Jojo, she communicated with customer smoothly and warmly to give a comfortable invirement. 21 June 2014
Rated 5.0 out of 5.0 by 在商务旅行钟最让人放松的酒店 洲际的房间和床相对其他酒店会大一点而且舒服。 服务人员更多的是像朋友一样帮助,在频繁出差中间选择洲际更多的是因为这一个原因。 唯一的不舒服就是房间电视以及电视节目质量不高。在其他洲际已经升级到大屏幕和高清数字电视的时候,华侨城还是老旧的小尺寸模拟电视以及低分辨率的模拟节目。 20 June 2014
Rated 5.0 out of 5.0 by 服务一流,很好的体验 临时预订的房间,但是工作人员也尽量帮我升级到了比较好的行政楼层,希望把退房时间延长到下午5点的需求也马上被同意了,总之是非常好的酒店,值得推荐 18 June 2014
Rated 5.0 out of 5.0 by 整洁、亲切 从酒店大堂开始,所见到的人员都很礼貌,大堂很有酒店的味道。房间特别干净,床上用品很舒适。酒店早餐很不错,人小孩喜欢。 17 June 2014
Rated 5.0 out of 5.0 by Great place to stay What a great place to stay in Shenzen, excellent staff and facilities. Large rooms with no noise at night to disturbe you. Everything is spotlessly clean and well appointed. Plenty of variety in bars and dining areas with a great choice of food and beverages. I will defiitly stay in this hotel on my next business trip to Shenzen. 17 June 2014
Rated 4.0 out of 5.0 by overall is fine. but your guard stopped my phone call! When was having a facetime with my husband at the lobby. Then there is a guard in red, standing next to the "1982" with a cow there. he come over and stopped me,This is rude! the reason is "if my webcam shot other guest "!? i was talking to my husband , the full screen is my head. date : 12th June, night time around 20:00-22:00 maybe. 16 June 2014
Rated 5.0 out of 5.0 by Excellent Staff Attitude Excellent staff attitude - they try everything to accommodate customer's need. Room is very clean. 16 June 2014
Rated 5.0 out of 5.0 by 服务很棒 升级了很棒的房间,中间换了一次房间,协调的很快。登记和退房的过程也很好。 床铺舒适,服务一流。一直都很喜欢这家酒店。 12 June 2014
Rated 5.0 out of 5.0 by More than a 5 star hotel it was the 2nd time which I stayed in this hotel and would like to say this is more than a 5 star hotel. It is equipped with excellent facilities and passionate staff to provide excellent service. Relatively, it deserved the rate to stay with this property. Just to name a few advantages of staying in this hotel. 1) best pool with sands giving a resort feeling for the guest in the city 2) Refilling quickly for food in club lounge which some club lounges in other hotels did not do this even if we ask. 3) valid access card. This is crucial to guest as many hotels did not manage well that requires the customers to run around to get it fixed. It was super embarrassed when you are wearing a swimming trunk to the front desk to get an access card fix which I would never forget for the rest of my life. this is just 101 for running a hotel business. Keep up with the great work and I will be back! 12 June 2014
Rated 4.0 out of 5.0 by 房间舒适,户外泳池不错。 地理位置不错,房间舒适,饮食选择比较多。户外泳池很适合家庭度假。因为第一次安排的房间位置不好,而且窗外景观很差,反应后给换了另外一个房间。但是晚上因为酒吧营业到很晚,还是有点吵。 12 June 2014
Rated 1.0 out of 5.0 服务差 服务人员的服务意识核对顾客的关切有待提高。自助餐厅服务员比较怠慢,懒散;菜品食材一般;铁板师傅态度很屌,顾客花钱吃东西,他还替主子省料,整得顾客吃自助是跟他讨饭一般。房间隔音不好。。。入口门童很热情,其他场所基本感受不到贴心的服务 11 June 2014
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Shenzhen
  • 9009 Shennan Road,
  • Shenzhen , 518053
  • China, People's Republic Of
  • Front Desk +86-755-33993388

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Japanese, Korean, Chinese

Pet Policy

Pets are not allowed in our hotel.
  • Local Time

    2:17 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 3 Room(s) with Accessibility Standards
    • Parking