Rated 4.6 out of 5 by 132
Rated 5.0 out of 5.0 by jasonwj 完美的入住体验
03 December 2013
Rated 5.0 out of 5.0 by Alexatsh Good hotel, good staff
Lovely and warm hearted staff, arranged a wonderful room for me. My best choice of accommodation in Shenzhen.
03 December 2013
Rated 5.0 out of 5.0 by flypi8 很棒的酒店，尤其是酒店的室外泳池
02 December 2013
Rated 5.0 out of 5.0 档次、规模与情调都不错
01 December 2013
Rated 5.0 out of 5.0 by Donald58 great room and excellent service
The room is beautiful and clean. The staff is friendly and professional. The front desk is especially responsive and accommodating. It is great to have a big size swim pool that is something I am really enjoying everyday. The fruit plate everyday is very welcoming and perfect for a healthy diet in the morning.
29 November 2013
Rated 5.0 out of 5.0 by Andy28 Excellent exprience in Shenzhen IC
I was warmly welcomed from the first minute I came to hotel, and through the whole duration I stayed here. As one of my most favorite hotels, everytime I feel ease, happy and satification in Shenzhen IC. Special thanks to Yuki from front desk, she handled everything wonderful for me.
28 November 2013
Rated 4.0 out of 5.0 F & B
Food is not expected good in a five star hotel. The food in French restaurant is not good and not enough varietyfor the desert.
27 November 2013
Rated 5.0 out of 5.0 by tony1k Excellent Stay
This Intercontinental Shenzhen is a beautiful hotel. Spacious, clean, well appointed. The bathroom was large and beautiful. The service at this hotel was great. Check-in was easy and the staff was extremely polite. Hotel is right beside the metro station. Highly recommended to stay here... Definitely a 5 star property!!
25 November 2013
Rated 4.0 out of 5.0 by Vienna27 Excellent Suite
Stayed at the Shenzhen IC hotel 11/18-11/20. Upgraded to suite and it was exceptional (except that it was on the smoking floor). Hotel "treated" the room and could not detect any residual smoke odor. Bed included a menu of pillows...pure comfort. Shower head broke, and was fixed within an hour and hotel supplied apologetic fruit bowl. Lighting in bathroom was sparse, but who wants to see themselves in the bathroom anyway?
Stay at this place, all good!!
25 November 2013
Rated 5.0 out of 5.0 by dovid most amazing experiance ever
I would not stay anywhere else. This place is a home away from home! Personal service from manager Yuki and her team was amazing. This is as 5 star as a hotel can be, I have stayed here many times and always look forward to going back. It is nothing short of amazing and would highly recommend.
24 November 2013
Rated 5.0 out of 5.0 by walabubu 依旧完美的服务
16 November 2013
Rated 5.0 out of 5.0 by hsf00 Excellent hotel
This is my 3rd stay at this hotel.
Excellent staff & managers
Caring staff from managers to chamber-maids
MRT station just outside. Easy to get around anywhere. Probably better than taxi as there is no queue (taxi queue can be long sometimes).
Ship restaurant/pub is great! Pizza is great.
French restaurant is ex & so-so.
13 November 2013
Rated 5.0 out of 5.0 Awesome service!
I've been staying at the Intercontinental hotel in Shenzhen once every 2 months for business within the last 2 years. Great services with friendly smile from the staffs. The rooms are beautiful. I won't stay any where else with all the great experiences from the hotel services.
12 November 2013
Rated 5.0 out of 5.0 by WillLam Good services, very nice atmosphere, resort feel hotel
Very convenient location for quite atmosphere, shopping, restaurant, easy access to subway. Ample parking space.
06 November 2013
Rated 5.0 out of 5.0 by Berto69 Excellent hotel
This is one of the best Intercontinental Hotels I have stayed at. The room was fantastic and the grounds were beautiful. The staff have been so helpful. I left my jacket in the room and didnt realise until I got home. They have since found the jacket and are sending to me via express courier. Excellent service, Excellent hotel.
29 October 2013
Rated 5.0 out of 5.0 by P2828 Great service & view
Excellent service, great pool view room, sub-way entrance is right in front of the hotel
28 October 2013
Rated 4.0 out of 5.0 by Ronc7 A Remarkable Experience - Good Service
I really appreciate the considerate service provided by the staff. They demonstrate the theory of customer centric in action. On my first date of stay, I came across my US colleagues after making an order in the basement cafe. They invited me to join their dinner at the opposite Thai restaurant. Even though the food wasn't come yet, I thought that I may not be possible to cancel the order. I explained my situation to one of the waitresses and she did not ask too much and just accepted my order cancellation. Then, I could enjoy the dinner with my colleagues. On the second date, I intentionally had my dinner at this restaurant and found that their ice latte was wonderful. A real luxury (quality)hotel with remarkable service!
27 October 2013
Rated 5.0 out of 5.0 by Mars2012 优秀的产品和服务
24 October 2013
Rated 5.0 out of 5.0 by xiaowanzi 西班牙风情度假酒店首选
13 October 2013
Rated 5.0 out of 5.0 非常满意
10 October 2013
Rated 5.0 out of 5.0 Excellent Experience and Value
It was a pleasure spending some excellent time in this beautiful property. The property is extremely good. The staff is excellent.
Customer Service is very high standard.
We were very happy they were also serving Indian Room through Room dining.
I will only love to stay in the IC Shenzhen property in my future trips.
05 October 2013
Rated 2.0 out of 5.0 by Yian Staff hospitality
I was very disappointed in the hospitality received from the check in staff to the knowledge of the manager on duty during my 2 nights at the hotel.
I was not given my welcome fruits & drink coupon upon check-in. It was after I'd complained and checked out the first night's rsvp and re-checked in for the 2nd night that I was given the welcome package (fruit/drink).
My room was also missing amenities upon arrival and when I called for service, I was told I had to wait til morning when housekeeping is open.
I checked out after the 2nd nights and checked into Crown Plaza in Shenzhen for the 3rd night.
I will most likely never return or recommend this property to my circle of friends and contacts. There are other hotel options for the same level.
Thank you, Allen
01 October 2013
Rated 5.0 out of 5.0 by mandyho168 good location and comfortable bed
I like this hotel because it is good and the service is the best.
I like the swimming pool a lot and the sauna is perfect. I also love the location and the room is big and clean.
27 September 2013
Rated 5.0 out of 5.0 Having a memorable and relax holiday
Had a lunch buffer with friends at coffee shop on enjoying food and sharing where the food is good even the choice is not much.
Room is very nice after a long walk from lift where my 2 children like the bath very much.
Most impress me is having wifi which able to access to facebook in China with a good response time.
Location is very convenience too.
25 September 2013
Rated 4.0 out of 5.0 by GraemeNDW Good business stay
A high quality hotel in SZ with the big plus of a decent sized 24 hour gym
17 September 2013
Rated 5.0 out of 5.0 by biztraveler122 A fantastic stay
Having stayed here several times, I had developed a few contacts at this IC. And all I needed to do was call one of them to make another reservation. But this time it bombed, as both the Lounge Mgr (Michael) and Daniel (Guest Relations) I pinged were no more there. This is China and hotels do have a huge turnover. But I shouldn't have worried. They did not drop the ball, and Guest relations sent me an email with my reservations.
When I arrived, I received a great upgrade and a warm welcome before I was shown to my room.
The new Club Mgr Yvvone also brings in a wealth of experience with her. She runs the Executive Lounge very well and was always there to strike up a conversation. The breakfast spread was nice, and so were the evening munchies.
I noticed the Galleon had a new Canadian Band from Montreal and the band members were a nice bunch.
The Mercado restaurant has also improved superbly under their new boss Jasper. Jasper went above and beyond his call of duty to make sure I was comfortable.
13 September 2013
Rated 5.0 out of 5.0 by DavidOfBoston Great hotel but poor points rewarding policy for longer stays
Great stays at this hotel. From the welcoming bell boys to the very friendly and accommodating front desk staffs, this is the place should be. However, the best of the best are those who work at the café: Angel, Candice and Diana had made me felt like home; this matters a lot when my stays are usually three weeks in row for each of the past couple of trips.
However, there is one caveat. The points reward policy is not acceptable for people making long stays. I just noticed that I've only earned ~10000 points for the ~80 days of stays at this hotel during the past 12 months. Points from ~80 days of stays a year from another well recognized international hotel chain out weights all the pro that I've mentioned here; I will be staying at another well recognized international hotel chain going forward because of this.
09 September 2013
Rated 4.0 out of 5.0 by Travelbiz Room Service - changed chef?
As a regular in this property, we've plenty of times ordering room service due to working late hours.
In our last visit, surprised to find the food quality of room service significantly changed - oxtail soup with just beef cubes, Singaporean fried noodles with just ham and egg noodles... greatly disappointed. They could have simply told us particular menu item(s) were not available!
Hope this will be rectified in our next visit... tomorrow!
And some of the rooms may need refurbishments, we had few occasions where the air-con in club suite not functioning properly, and many times found wall sockets not working or broken. Perhaps time for an overhaul?
Nevertheless, we kept coming back due to the very friendly staff, esp Executive Lounge on 7/F, very anticipatory, and they always provided us wonderful service beyond expectations - a big THANK YOU esp to Alice, Tibby, Gigi and the latest addition Yvonne, great job!
01 September 2013
Rated 3.0 out of 5.0 by ELITEAMBASSADOR Good hotel with room for improvement
I stay at intercontinental hotels almost everywhere I go and this hotel lived up to most of my expectations with just few shortfalls.
Pros: You can expect to receive the "intercontinental service" in most areas. The hotel is generally clean and tidy and room amenities are complete.
- MTR station directly outside hotel.
Below are not cons but just some issues I experienced during my stay at this hotel:
- Relatively slow internet (Only 3Mb download speed which can be slow for some business users
- Some of the interior decorations in the hotel could be improved. Window shades are of poor workmanship and low quality which means some of the views can't be really appreciated.
- Club room breakfast and evening cocktails where very limited and the food containers could be left empty for long periods. At one point they were serving cold bite sized pieces of steak which was meant to be sizzling hot.
- Telephones were not working properly. Instant service button didn't work in the room and concierge button transferred to House keeping instead.
- Even though they had a pillow order menu they could not deliver some of the pillows because they were not "available".
- Housekeeping failed to restock shampoo in the room which was almost finished.
Generally speaking the hotel is good but lacks the finer intercontinental touch.
18 August 2013
Rated 5.0 out of 5.0 by DH5007 Appreciate the considerate arrangement for my birthday
I would like to express my appreciation to the Ambassador service team and the execution lounge service team for their kind arrangement and service during my stay in the Intercontinental Shenzhen, especially for my birthday. Thank you Vicky, Thank you Nancy, and thanks to all the team. You assured me it is a worthy choice to become an Ambassador member and stay in your hotel.
13 August 2013