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  • 1 888 IC HOTELS
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Singapore

Rated 4.5 out of 5 by 595 reviewers.
Rated 5.0 out of 5.0 by Responsive staff As a regular guest of The Intercontinental in Bugis, Singapore, I already had a very positive view of the service and amenities at this hotel. My most recent stay was again so good that I thought it time I acknowledged the hotel's quality. Little requests always get a swift and effective response, attention to the detail of all services is close, and the speed and quality of services such as laundry and in-house dining impressive. If you are looking for a superb restaurant during your stay, I recommend Man Fu Yuan, located in the hotel. Above all else, though, the staff at the hotel make you feel a very valued customer. 27 July 2014
Rated 4.0 out of 5.0 by Unique hotel interior decor A nice and well-located hotel in the City if Singapore. Room of improvement : - check in counter. Staff mix up hotel guest names - TV screen display dint display correct guest name. It's totally different name. Recommended for: -fast room service -newly decorated interior - location 27 July 2014
Rated 5.0 out of 5.0 by Very pleasurable stay Very nice hotel, the staff were very pleasant and helpful 27 July 2014
Rated 3.0 out of 5.0 by front desk issues at checkin We arrived at 4:00pm aprox exhausted after a long trip from Europe. We did a reservation for 3 adults. At our arrival our room was not ready, the front desk staff offered us an upgrade but the room upgraded was also not ready. They said that for them 3 adults is 2 adults and 1 child and they were offering us a king bed room. Totally unsuitable for 3 adults and even for 2 adults and 1 child. When the staff looked for the upgraded room he noticed that it was impossible to fit one extra bed and he said that he could not offer us the upgraded room after having promised that... We expressed our disappointment because the room was not ready and we would take a shower after a very long trip. The disapointment was bigger after having said to us that we would enjoy a better room and finally we didn't get it. And disappointed for beeing at front desk waiting for more than 1 hour with no solution. This is not the experience I expect from an Intercontinental Hotel. The room was nice, smaller than expected per 3 adults and smelled bad (humidity and as it were closed for long). Please, take actions in order to avoid this kind of experiences in an hotel that is supposed a good hotel. 27 July 2014
Rated 5.0 out of 5.0 by Consistent Comfort The IC Singapore continues to provide consistent comfort and quality in terms of service and overall quality of stay. The F&B in the fantastic lobby lounge they have has gone down a bit; there is a tendency to change it to more "bar like" from the refined 'high afternoon tea" reputation it used to enjoy. I recommend the management to revisit. It is the whole package from the menus to the utensils used to the name, not just the concept of serving tea. Staff overall is unexceptionally friendly and the Club Lounge is one of the best club lounges in the world run by an "immer" efficient Jana. 26 July 2014
Rated 5.0 out of 5.0 by A very satisfied customer A beautiful hotel in a great location, made outstanding by its wonderful staff. From Concierge to Housekeeping to In-room Dining, everyone was attentive, polite and knowledgable. The stand-out, though, was the magnificent team in the beautiful Club Lounge. At one point I thought "I could happily spend an entire weekend break just sitting here in this Lounge!" I am very supportive of the child-free zone in the Lounge for Cocktail Hour(s) - and I say this as a parent travelling alone with two pre-teen sons. The hotel kindly and very sensibly offers Club patrons an alternative "Kids' Lounge" cocktail hour option in the Lobby Lounge and this, combined with the extensive in-room entertainment offerings, meant that I was able to give my sons a pre-dinner snack - and then grab a much-needed hour to myself, among adults, to recharge with a glass of wine and beautiful canapés in the Lounge. It was bliss. I look forward to returning in the near future when I next visit Singapore. 25 July 2014
Rated 4.0 out of 5.0 by Great weekend staycation We arrived earlier than the official check in time. The check in staff was very helpful, taking the initiative to change our room to the available one! (Not many hotels are willing to do it especially on a weekend!) The reservation staff (phone) was thoughtful to offer a birthday cake for my wife during the stay and reminded me about the river safari tickets included in the package. (I was not aware of these tickets when I made my reservation.) We had a memorable stay! Thank you for excellent service and initiative! Just two points to highlight for improvement: - The front desk did not mention about the river safari ticket arrangement. At last I found out I had to approach concierge for arrangement. - Cafe is a bit of short handed on a busy Sunday morning. Understand this is a common challenge faced in Singapore. Nevertheless all staff are helpful and friendly. 23 July 2014
Rated 4.0 out of 5.0 by Good but some issues We stayed 4 nights at the hotel. We took a taxi from the airport for SGD 20 ($16). Hotel location is great, connected to the Bugis mall and metro station and within walking distance to Haji Lane, Little India, many restaurants, shops etc. Check-in didn't go well. Although we booked a non-smoking room and the receptionist confirmed that twice to me, we were taken to the top floor (16) - a smoking floor - and a very stinky room. When I returned to the reception, the ridiculous excuse was that the room had been well cleaned and therefore was no longer smoking!!! However, after that we were given a real non-smoking room (on non-smoking floor 8). A manager also sent his apologies with some fruit to our new room. Room was fine, not memorable and some maintenance issues, such as part of the bathroom fixtures dropping down from the ceiling while I was washing my hands. It was quickly fixed by the staff though. Great relaxing beds and quietness made up for it. Free water bottles and free wifi. Breakfast was pretty good too. All in all, we were pleased with our stay but expected a bit more for the price. 21 July 2014
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Singapore
  • 80 Middle Rd
  • Singapore , 188966
  • Singapore
  • Front Desk +65-6-3387600

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Indonesian, Japanese, Korean, Dutch , Tagalog, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    7:25 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Singapore Dollar S$ (SGD)

    Accessibility

    • 2 Room(s) with Accessibility Standards
    • Parking