Rated 4.5 out of 5 by 1008
Rated 1.0 out of 5.0 Musty rooms
I was first in line of about 10 fellow travelers. For some reason, the girl was unable to check me in. She said each time she went to "take" a room, someone else would take it. All of my colleagues got checked in while I stood there and waited for her to figure it out.
The initial room smelled like a dark basement that had just been sprayed with potent insecticides. I couldn't even breathe in it. They told me to wait maybe an hour. I went and stood at the front desk and they found another about 15 minutes later. This one simply smelled musty and moldy, a big improvement on the chemical smell. Other people I was with said their rooms were also musty smelling so I didn't bother to change again given that it was only for two nights.
Being pretty jet lagged, I escaped to my room for 45 minutes during the first day only to learn that there was major construction happening above my room, sawing, hammering, and drilling. I called the front desk and they offered to change my room, but I figured it would take longer to pack everything up and move than the time I had to take a quick nap. So I sat and listened to construction.
The only way to have breathable air was to crank the air conditioner up so it was cold. Bathroom tub had mildew around the fixtures. More than anything it just felt like breathing in mildew and my throat was hurting by the time I left. If it had been for more than two nights I would have had to go somewhere else, as it was, I just stuck it out. Definitely won't go back there though.
I was disappointed because we spent a lot of money with this hotel, putting on a small customer conference there. The rooms were not cheap. Overall, a very disappointing experience and I swear I'm not high maintenance.
May 21, 2015
Rated 5.0 out of 5.0 by Luv2Travel15 Beautiful hotel in a great location
This is a beautiful hotel in a great location. We all really enjoyed the selection on offer for breakfast
May 20, 2015
Rated 3.0 out of 5.0 by Pakkalin Corridor is humid
Corridor and room are humid, it would be good to improve these conditions.
May 19, 2015
Rated 4.0 out of 5.0 by karleddie great staff & room
excellent customer service and the room is just marvelous. feel like home away from home.
May 18, 2015
Rated 4.0 out of 5.0 by Ｊａｃｋｊｐ 全体的に快適な滞在
May 17, 2015
Rated 5.0 out of 5.0 by Ed of OZ A Perfect Stay
Had an awesome time here in this property. the wonderful assistance and hospitality provided when i checked in created a positive and lasting effect indeed. the best offer of becoming an ambassador club member is definitely on of the best decisions i have made - the benefits enjoyed are worthwhile. wonderful amenities and service complete them :-) keep up the great work and will definitely be back and recommend to my friends. Cheers :-)
May 15, 2015
Rated 4.0 out of 5.0 by UKWAGN20 良い場所、良い建物、良い食事
May 14, 2015
Rated 2.0 out of 5.0 by Michael444 6th floor was horrible!
The room was great, the staff was great, the cleanliness was great...but the construction noise on the 7th floor was unbearable throughout the day. Moreover, what ever air fresher/air cleaner in the hallways of that floor smelled horrible, made me sneeze and irritated my eyes. This is not my first time staying at this hotel. I like being in the heart of Singapore, but the construction was just untenable.
May 13, 2015