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Suzhou

Rated 4.6 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by Great experience as usual Having been stayed here for 25+- times since last year, helped me to get my Royal ambassador status earlier this year :) My first choice when travelling in suzhou, biz or leisure. Found Misa moved from Lounge to Front desk, but kind and helpful as before. Lake view is even more exceptional this time of the year when air quality is in the green zone. Do not miss it when you are in suzhou! 23 July 2014
Rated 5.0 out of 5.0 by 服务一流,房间设计很大气 服务意识和态度非常好。客房装修风格很喜欢,保养的也不错。晚上在Sky lounge喝了几杯,风景氛围不错,就是调酒速度实在是太慢了。 23 July 2014
Rated 5.0 out of 5.0 by 国内一流的酒店 绝对是苏州 数一数二的酒店,位置绝佳,员工服务热情,总是充满微笑,总是可以第一时间提供帮助,每次去苏州一定会住苏州洲际。 23 July 2014
Rated 5.0 out of 5.0 by great location, attentive staff Clean Great breakfast buffet Good location Nice bathroom 22 July 2014
Rated 5.0 out of 5.0 by First time business visitor to Suzhou Stayed in Suzhou 5 nights while visiting the area for business. I was surprised by the city of Suzhou and by the hotel. The Intercontinental is a newer property and is very luxurious and is good value. The proximity to the lake, shopping malls and subway make this a great location. The subway provides convenient access to the old city and a number of older historical sites. The breakfast buffet is excellent and gym is clean and has new equipment.....would highly recommend this hotel! 22 July 2014
Rated 5.0 out of 5.0 by 硬件水準不錯 1. 行政酒廊早餐或其他時段都經營得很好, 但人手太少, 現做的東西要等很久, 服務人員都很認真跑來跑去, 但實在太忙 2. 27樓朗吧位子太少, 室外空間可以再精緻一點 3. 前台很認真, 效率不錯, 但大使會員的優惠一概沒有說明, 自己猜, 感覺上就是很認真做事的辦事員, 有問有答, 不主動對方就不吭聲了, 少了點人味 4. 房間裡面沒有音響撥放系統, 這點可以改進就好了, 連Holiday Inn Express都有, 不是所有人都喜歡看電視的, 聽聽音樂也是很重要的 5. 套房的化妝區域實在太暗, 看都看不清楚, 跟矇著眼睛化妝沒啥區別, Intercontinental Club Room的化妝台在更衣室裡面, 也好不到哪裡去, 太暗!!! 16 July 2014
Rated 5.0 out of 5.0 Best hotel in Suzhou The hotel has perfect location with all living facilities around the place. The lake view room has a great and stunning lake view of Jinji lake. Staffs are nice an friendly. Services are great. I have to say this is the best hotel so far in Suzhou. Keep it up. 16 July 2014
Rated 2.0 out of 5.0 by A Crazy Bad Experience As a business traveler, I stay far too many nights at hotels all over Asia but have never had an experience like I did at the Intercontinental in Suzhou. The check-in for my 2 night stay went smoothly, or so I thought. However, the next evening, after a full day of meetings, I returned to my room only to find that my key didn't work. When I called from the house phone, they told me I wasn't registered and to please come down to the desk. Then started a 1 hour nightmare, when I was told that I had made a mistake and was not in the right room or perhaps, not even in the right hotel. When I insisted that it was the right room and that my luggage and laptop were sitting in that room, they denied it and repeatedly asked if I wanted to check-in. Despite my protests that not only had I checked in, but I had already spent one night in the hotel and that my luggage was in the room, they suggested I had mixed up the hotels or that I was sick and needed a doctor. I finally persuaded them to let me enter the room with a manager to show them my red carry-on bag, my laptop, and my banana on top of the minibar.. And, when we entered the room, there on the ty was the initial in house message on the screen welcoming me to the hotel. What followed was a curt response to return back down to the lobby reception desk to get a new key. No apology for the time wasted trying to convince them I was in the right hotel, in the right room, on the right day. Not a good day for the Intercontinental. 16 July 2014
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    3:53 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking