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Suzhou

Rated 4.6 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by Excellent Stay Experience Second time stay in Suzhou IC. Room is upgarded to 270 lake view and quite spacious. Lounge is nice and service is also good. The only thing I would explain is we need to wait for aour d 20 min to have breakfast. However, it is mid autumn festival and I can fully understand it is under unusual occasions. 11 September 2014
Rated 5.0 out of 5.0 by 地理位置佳,景观棒,服务符合国际五星水准 酒店在金鸡湖畔,风景、地理位置绝佳。员工的服务意识和水平很好,看得出是培训和日常管理到位。硬件设施保养的很好,但还是可以看出有些老化,比如;我住的827房间的浴室里,镜子边框用皮革包裹的部分有些磨损脱落。可以改进的方面,比如三楼的游泳池:是否在服务台放些水果比如香蕉,给游泳结束的客人补充一点能量和钾元素。 10 September 2014
Rated 4.0 out of 5.0 中秋假期,住宿經驗不佳 我入住的時間正好是中秋節假期,整棟酒店都是客滿的狀態,在隔天一早至一樓用早餐時,發現由於客人太多需要等位,即便在等待約 15分鐘後進到餐廳,然而用餐品質實在不佳,太多食物都被搶食一空、來不及補上,食物材料的烹飪品質與口感由於同時間客人太多,大打折扣。 除此之外,在酒店電梯大廳處作糖霜棒的民俗教學遊戲也不是很妥當,酒店人流進進出出,在通道處舉辦遊戲活動時在影響住店客人。 我的建議是,若能在客房滿房的情況下,服務質量能不打折,這才是比較好的待客之道 10 September 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流。 房间得到升级湖景房 风景非常不错 房间也是我非常喜欢的 对着金鸡湖非常漂亮 内部设施和床品方面无可挑剔 一如既往IC的水准 09 September 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流。 此次在中秋之际,通过网上预订,在洲际住了三天,其中一天为湖景套房,并加入了大使会员,获得较好的大使礼遇。 08 September 2014
Rated 3.0 out of 5.0 by 非常令人失望 两间事情非常让人失望: 1,办理入住时,被员工无理怀疑使用别人的会员卡。被要求在前台当着其他员工、客人的面报会员号、注册邮箱和家庭地址。证明没有问题后,也没有明确致歉。 2,半夜入睡时,发现客房大床实为两个小床拼接而成,睡在床中间会凹陷下去。实在难以匹配洲际的定位。 其他令人失望之处: 3,客房布置比较一般。没有台灯。地毯、卫生间墙面瓷砖感觉较为廉价。 4,员工说话不太客气(除接待投诉的值班经理),态度很一般。 略正面的地方: 5,第1、2点向酒店投诉后,经理立刻提出换房,考虑已经是半夜,我拒绝了。第二天离开时,换班经理亲自陪着等出租车。 总体:第1、2点非常令人失望。自己不会再入住该酒店,也会建议其他人不要入住。隔湖相对的皇冠假日是更好的选择。 07 September 2014
Rated 5.0 out of 5.0 by 环境优美,服务一流 环境优美,紧临金鸡湖,风景优美迷人;服务一流,想客人所想,笑脸相迎,笑脸相送;客房干净整洁,一尘不染。 04 September 2014
Rated 3.0 out of 5.0 by 信件问题 信给错了。进入房间之后发现桌子上有信件,然后发现名字居然是别人的。工作人员给出的解释也很难让人满意。太粗心了 04 September 2014
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

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Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    9:43 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking