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Suzhou

Rated 4.6 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by 硬件水準不錯 1. 行政酒廊早餐或其他時段都經營得很好, 但人手太少, 現做的東西要等很久, 服務人員都很認真跑來跑去, 但實在太忙 2. 27樓朗吧位子太少, 室外空間可以再精緻一點 3. 前台很認真, 效率不錯, 但大使會員的優惠一概沒有說明, 自己猜, 感覺上就是很認真做事的辦事員, 有問有答, 不主動對方就不吭聲了, 少了點人味 4. 房間裡面沒有音響撥放系統, 這點可以改進就好了, 連Holiday Inn Express都有, 不是所有人都喜歡看電視的, 聽聽音樂也是很重要的 5. 套房的化妝區域實在太暗, 看都看不清楚, 跟矇著眼睛化妝沒啥區別, Intercontinental Club Room的化妝台在更衣室裡面, 也好不到哪裡去, 太暗!!! 16 July 2014
Rated 5.0 out of 5.0 Best hotel in Suzhou The hotel has perfect location with all living facilities around the place. The lake view room has a great and stunning lake view of Jinji lake. Staffs are nice an friendly. Services are great. I have to say this is the best hotel so far in Suzhou. Keep it up. 16 July 2014
Rated 2.0 out of 5.0 by A Crazy Bad Experience As a business traveler, I stay far too many nights at hotels all over Asia but have never had an experience like I did at the Intercontinental in Suzhou. The check-in for my 2 night stay went smoothly, or so I thought. However, the next evening, after a full day of meetings, I returned to my room only to find that my key didn't work. When I called from the house phone, they told me I wasn't registered and to please come down to the desk. Then started a 1 hour nightmare, when I was told that I had made a mistake and was not in the right room or perhaps, not even in the right hotel. When I insisted that it was the right room and that my luggage and laptop were sitting in that room, they denied it and repeatedly asked if I wanted to check-in. Despite my protests that not only had I checked in, but I had already spent one night in the hotel and that my luggage was in the room, they suggested I had mixed up the hotels or that I was sick and needed a doctor. I finally persuaded them to let me enter the room with a manager to show them my red carry-on bag, my laptop, and my banana on top of the minibar.. And, when we entered the room, there on the ty was the initial in house message on the screen welcoming me to the hotel. What followed was a curt response to return back down to the lobby reception desk to get a new key. No apology for the time wasted trying to convince them I was in the right hotel, in the right room, on the right day. Not a good day for the Intercontinental. 16 July 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 这个酒店是我住过最舒服的酒店了,首先地理位置非常好,在景区附近。整个酒店景色优美,员工服务到位。进到房间躺在床上,那个舒适度非常好,被子非常柔软。每天打扫卫生及时,总体来说给我旅行增添了非常美妙的夜晚。 15 July 2014
Rated 3.0 out of 5.0 by 不诚信,体验一般。 升级房间的时候说没有,半夜空调声音大的像拉风箱,工程人员搞不好,结果一番折腾换房间,早知如此何必当初。 13 July 2014
Rated 5.0 out of 5.0 by Great place to stay in Suzhou This is probably in my view one of the best hotels in Suzhou in terms of quality and price. It is worth the value for money specially the executive lounge with the view and the choice of food and wine. And the lobby now has more selection of wines then before so they really improved based on the feedback from customers. I will definitely be returning to this hotel in the future. 11 July 2014
Rated 4.0 out of 5.0 by Expensive Good place to stay, not suited for the "best bang for the buck" types! 08 July 2014
Rated 5.0 out of 5.0 by 国内一流的酒店 员工服务很周到,到店之后整体感觉都很好,大堂明亮,位置绝佳,酒店出门就是很美的金鸡湖。 天气好的时候,可以直接看到很远的地方 07 July 2014
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    6:01 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking