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Suzhou

Rated 4.6 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 by Sets the standard This was my first visit to Souzhou. This hotel made the trip easier for me. The customer service was exceptional and the accommodations were perfect. I will definitely stay here again when I visit Souzhou next. 18 August 2014
Rated 5.0 out of 5.0 by comfortable and luxury satisfy customer's request , make me feel comfortable and respected. service is good. the bar carumba is worth to spent some time for fun 18 August 2014
Rated 5.0 out of 5.0 by Great Service - Nice Lake View, quiet environment. - This is one of the favour hotel in SuZhou 15 August 2014
Rated 4.0 out of 5.0 by Slow Internet Service Overall, the experience is positive. However, 3 minor points that have taken one star off my overall rating. 1) The internet connection is extremely slow at night. In the morning, it seems a bit ok ... but I had already wasted one night trying. 2) The unruly crowd at the breakfast was extremely unacceptable for a 5 stars hotel. Though it may not be the "fault" of the hotel, this situation has not helped the overall experience. 3) The layout of the room is terrible. Imagine walking into the room, I'll literally be in the bathroom and dresser before I get to my bed. 14 August 2014
Rated 5.0 out of 5.0 by 仗剑天涯 酒店员工服务很好,客房干净漂亮,房间里最好有苏州地图和景点介绍。 酒店员工服务很好,客房干净漂亮,房间里最好有苏州地图和景点介绍。 14 August 2014
Rated 5.0 out of 5.0 by Good service Complimentary chopsticks for RA member. The restaurant provides takeaway coffee in the morning, it's convenience for business guest. The water of swimming pool looks not clear enough, a few floccule is floating sometimes. 14 August 2014
Rated 5.0 out of 5.0 by 床铺舒适,但宽度稍窄,儿子睡觉翻身时,摔倒地上 早餐由于酒店安排欠妥,造成大量住客在大厅等待,酒店Memo介绍早餐时间会至中午11点,但是餐厅服务员在10:15就告知last order ,并告知早餐时间还剩30分钟。 之后,就没什么好胃口享用早餐了,望改进。 比较洲际在其他城市的服务,可能服务人员的服务素质要相对欠培训一点,谢谢! 14 August 2014
Rated 3.0 out of 5.0 床铺要舒适,景观好。 你们800客户的电话人员态度非常声音,态度不好,感觉像欠她们钱一样,让人非常不悦。酒店人员在处理问题上态度还是积极的,前台的check in流程太长,要排很久队。 13 August 2014
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    10:31 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking